Kay Grieves & Michelle Halpin "Feel the quality: placing the quality of your customers' experience...
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Transcript of Kay Grieves & Michelle Halpin "Feel the quality: placing the quality of your customers' experience...
- 1. Picture 3
2. Picture 4 3. What tools will let you haveyour conversation?Think about ways to:Tell your customersListen to your customersShare back your responsesAllow your customers to share witheach other