Kathy Metzenbauer Family Living Agent

Juneau Co. UW-Extensionkathleen.metzenbauer@ces.uwex.edu

UW-Extension provides equal opportunities in employment and programming including Title IX and ADA

Characteristics common to people in crisis

Guidelines for working with people under stress

Resources

http://Playspent.org

How do you feel about your resources? What did you think to do? Did you ask anyone to share? Did anyone offer to share?

Negative physical & mental health Not responsive to traditional delivery methods

Live crisis to crisis resulting in high stress

Limited choices Limited positive role models Low self-esteem Pervasive hopelessness

1. Acknowledge personal identity.2. Invite people to share their crisis

experience.3. Draw out and affirm strengths &

resources.4. Shift focus from what happened to

what they can do.5. Identify sources of resilience they

can tap into.6. Identify personal resources.

7. Help people overcome cycle of repeating.

8. Forge a trusting relationship.9. Encourage prioritizing needs.10. Encourage family potential.11. Increase family’s ability to

solve problems.12. Encourage families to not

isolate themselves.

How do we help?

The way we communicate

Confidentiality Listen

How do we help?

Follow up: Next steps Clear instructions Resources

1. Focus on success2. Keep a journal3. Maintain perspective4. Offer resources5. Suggest organization – de-clutter

Dealing with a Drop in Income. Wisconsin: University of Wisconsin-Extension (2009). (www.uwex.edu/ces/flp/economics/resources_flp.cfm)

Getting Through Tough Times: Identifying Sources of Support and Friendship. Minnesota: University of Minnesota Extension ( 2007).

Managing Your Personal Finances in Tough Times. Wisconsin: University of Wisconsin-Extension (2011). (fyi.uwex.edu/toughtimes/)

Organize Your Important Papers. Iowa: Iowa State University Extension (2007). (http://www.extension.org/pages/12474/organize-your-important-papers/print/)

Parrott, Kathleen, Krishnaswamy, Arun, & Burkett, Sarah. (1996) Securing Your Future: Housing Education for Low-Income Audiences. Journal of Extension, 34, (5)

Recovery After Disaster: The Family Financial Toolkit. Minnesota: University of Minnesota Extension (2011). (http://www.extension.umn.edu/family/tough-times)

Rupered, M. (1993). Understanding limited resource audience: Content or process? In V.S. Fitzsimmons (Ed). Proceedings of the Association for Financial Counseling and Planning Education: Economic change: Challenges for financial counseling and planning professionals (pp. 253-261). San Antonio, TX: Association for Financial Counseling and Planning Education.

Walsh, F. (2004) Strengthening Family Resilience. New York: Guiliford

Valladares, Sherylis, & Moore, Kristen. (2009) The Strengths of Poor Families. Washington, D.C.: Child Trends Research Brief