Achieving Investigation ExcellenceKatherine Graham

Director of Dispute Resolution Services

Conflict Management Plus Ltd

Our background in this area

150 investigations - 1000 people interviewed and 6000 pages of reports

200 people trained to investigate

50 post-investigation mediations

Employment Tribunal members

Barristers

Employment lawyers

The current state of play

National policy exists

Legislation in place and growing

No standards!

No code of practice

ACAS Guidelines

Ad hoc training, services and support

Investigations cost us…

Five areas for achieving investigation excellence

1. Underpinning values

2. Investigator competencies

3. Training standards

4. Investigator practice standards

5. Service management standards

1. Underpinning values

Integrity and

Respect

Thoroughness and

Timeliness

Confidentiality and

Transparency

Impartiality and

Fairness

2. Investigator competencies

Communication

Conduct of Cases

Evidence and

Decision Making

Knowledge and Values

3. Training standards

Process skills

Interview skills

Report writingskills

Theory

Even penguins have an anti bullying policy

4. Investigator practice standards

Thoroughness

and timeliness

Confidentiality and

transparency

Integrityand

Respect

Impartiality and

fairness

5. Management standards

Recruitment

TrainingInfrastructure and support

Use of Dispute

Resolution

Monitoring and evaluation

Interview standards

Quality assurance

Management standards

Coherence

Equality and

diversity

Where has this taken us?