Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off
-
Upload
kaseya -
Category
Economy & Finance
-
view
529 -
download
0
description
Transcript of Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off
![Page 1: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/1.jpg)
Tried and True: Making Your Kaseya Investment Pay OffHow we learned (the hard way) to use Kaseya to improve our operations, profitability, and close more sales.
Morris Tabush, April 2013
![Page 2: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/2.jpg)
Tabush Background• Founded in 2001• New York – Bred and Born• Managed Services Started in 2005• Cloud Started in 2007 (NY & Seattle)• 22 Staff• Kaseya & Autotask• No Outsourced NOC• Our Vertical is Profitable SMB’s in NYC
![Page 3: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/3.jpg)
Prologue: Pre-Kaseya (2009-2010)• Rapid Growth• 25 Staff• Homegrown PSA • LogMeIn Pro• About $3.5 million Gross Sales• 35% of Service Volume was MRR
![Page 4: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/4.jpg)
Chapter 1: Our Misconception and Mistakes• April 2010, Signed On for Kaseya• Goals
Improved Efficiency
Fewer Issues
Better Control of Assets Under Management
Make More Money
• May 2010, Attended Kaseya Live• Summer of Hell
Nothing Worked
Started Talking to Competitors
Decided to Stick It Out with Kaseya
![Page 5: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/5.jpg)
• There are No Magic Beans• Assigned a Resource to Kaseya• Set our Priority List• Trained our Staff• Dealt with PSA Need• Started to See the Light
Chapter 2: Getting It Together, January 2011
![Page 6: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/6.jpg)
• Hired a Kaseya Champion, Trained and Certified • Kept Him Away from the Tech Work!
Chapter 3: Kicking Butt, July 2011
![Page 7: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/7.jpg)
Chapter 4: Now. Today. Tomorrow.
We use Kaseya. Our Clients use Kaseya.• Large Clients with In-House IT Staff• Charging Them per Kaseya Seat, 100+ Seats• Helps Us Offset License Fees• Easy Money
![Page 8: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/8.jpg)
• Started Analyzing What is Taking Up Our Time• Started Scripting Things• Training, Training, Training!• Repeat
There’s more than just Kaseya.
Chapter 3: Launching our R&D Dept.
![Page 9: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/9.jpg)
My Kaseya Top 8• KES & KAM• Patch Management• Desktop PC Report• Exchange Mailbox Size Report• Slow PC Script• Push Documents to Desktops• Remove Bloatware• Reboot Nag Prompt
Chapter 4: Now. Today. Tomorrow.
![Page 10: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/10.jpg)
Kaseya helps us sell• Tell Prospects What We’ve Done• What it Means to Them• Our Continued R&D Investment• Win-Win
Chapter 4: Now. Today. Tomorrow.
![Page 11: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/11.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 12: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/12.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 13: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/13.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 14: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/14.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 15: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/15.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 16: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/16.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 17: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/17.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 18: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/18.jpg)
More than just Kaseya.
Chapter 4: Now. Today. Tomorrow.
![Page 19: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/19.jpg)
The Results Are In!• 20% Fewer Heads, 25% More Revenue• MRR at 65% of Revenue, Projects are 30%• Utilization per Tech is Pretty Close
(if not a bit down)
• Much Less Crap Work• Margins are Through the Roof
Chapter 4: Now. Today. Tomorrow.
![Page 20: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/20.jpg)
It’s not rocket science.• Kaseya is Like an Erector Set• Dedicate a Resource to It• Invest in That Resource• Sell Kaseya to Your Team• Keep Your Eyes Open• Engage with the MSP Community• Invest in Your Business
Chapter 4: Now. Today. Tomorrow.
![Page 21: Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off](https://reader036.fdocuments.net/reader036/viewer/2022062419/557cf34ad8b42a57118b4768/html5/thumbnails/21.jpg)
Morris Tabush148 West 37th StreetNew York, NY 10018212-252-0571www.tabush.commtabush@tabush.comwww.linkedin.com/in/morristabush