KAMRAN ARSHAD

HOUSE #1089 STREET#95 I-10/1 ISLAMABAD

PAKISTAN 44000UETIAN1707@YAHOO.COM

KAMRAN.ARSHAD@GMAIL.COM+92-300-854-9603

+92-51-9258170

OBJECTIVETo obtain a responsible and challenging position where my education and work experience will have valuable application.

CAREER SUMMARYSolution oriented IT project management professional with excellent communication and interpersonal skills, who has the ability to work independently under pressure, can lead, motivate and influence others, can train and mentor subordinates. Currently working as IT Officer in United Nations Office on Drugs and Crime. Since November 2004, have 9+ years of extensive hands on professional experience of working with Multilateral (UNODC) public and private concerns. Did Graduation in Computer Sciences in 2004 from University of Engineering and Technology, Lahore Pakistan and Masters in Project Management from University of Engineering and Technology, Taxila Pakistan in 2011

PROFESSIONAL EXPERIENCEIT Officer, (www.unodc.org) Oct 2010 – PresentUnited Nations Office on Drugs and Crime, Islamabad, PK

Role & Job Responsibilities: IT service desk support to 60+ in-office and remote UNODC COPAK Staff Managing the IBM Lotus Domino based Email System and IBM Lotus Notes Managing the IPSAS compliance IT Inventory system Managing all Service Level Agreements and warranty claims with IT Vendors Preparation of quarterly IT requirements (Printing, hardware/software) Enterprise Document management using the Novell Business Office Server and managing backups Providing the UNODC staff technical support for online financial systems FRMS and FoML Liaison with UNODC HQ (ITS) for IT services ( BlackBerry Enterprise Services, Citrix Remote Desktop,

ProFI, Lotus Notes) Setup & administration of UNODC Country Office Pakistan Intranet (www.odcpkintranet.org) Setup & administration of UNODC Country Office Pakistan Wiki (wiki.odcpkintranet.org) which

includes the HowTo’s, IT Software and Hardware Standards Provide technical support to the country level E-Learning project and setup LMS-based Computer

Based Training Centers at different law enforcement agencies Trained the site managers on LMS (Learning Management System) Installation, usage and as well as

conducting CBT courses Drafted training material for CBT site managers and jointly conducted training sessions Drafted the PMIS (Prison Management Information System) project case mandate, need assessment

and budgeting documents as well as oversee the Implementation Drafted the goAML (Anti-Money Laundering ) project case mandate, need assessment and budgeting

Technical Skills

Routing & Switching:Juniper, CiscoFoundry, SMCHP ProcurveASANTE

Firewalls & UTM:Juniper (SSG,ISG)Cisco (PIX, ASA)

Protocols:TCP/IP,RIP,OSPFSIP, iAX, SNMPSMTP,PoP3,IMAP4ESP,AH, IKE

Network Applications:MS Visio, LANFlow Putty, WinSCPWireshark TCPDump Nmap IPerf, QCheck SNMP & WMI compatible NMS

Web Applications:MS SharePoint, WordPress, MediaWiki

NOS :*NIX Compatible NOS, Windows-NT Compatible NOS

Services:DNS, FTPHTTP/HTTPSMail, ProxyNFS,NIS Novell Business Office, ARCGIS

documents for FMU (Financial Monitoring Unit) Responsible for the design and Implementation of Tier-2 data center for goAML at FMU Prepared the CMS (Case Management System) project case mandate, need assessment and

budgeting documents for FIA (Federal Investigation Agency) Was responsible for the Implementation of the Case Management System at FIA Prepared the Drug Hot Line project case mandate, need assessment and budgeting documents for

Institute of Psychiatry. Benazir Bhutto Hospital Rawalpindi Assisted various ongoing projects on IT procurement exercises including conducting need

assessments and benchmarks, preparing technical specifications and evaluation criteria Regular customer feedback using quarterly IT Services Performance Surveys Focal point for UNODC in the oneUN ICT Working Group and oneUN Web Task Force

Achievements and Accomplishments: Drafted the Field Office IT Policy document Drafted the UNODC COPAK IT Contingency Plan Successfully gone through Field Office audit which included IT in 2012 Successfully gone through annual Physical Verification of IT Assets exercises for Field Offices Volunteered and Prepared the business case for Country-Level Telecommunication Network

Consolidation for UN on behalf of UNICTWG Drafted the Concept Note for Cyber Crime Challenges in Pakistan for new Country Programme Independently deployed CBT centers at different Law Enforcement agencies on tight schedules

Sr. Network Engineer, (www.iacgrp.com) June 2008 – February 2010Interactive Convergence (Pvt) Ltd, Islamabad, PK

Role & Job Responsibilities: Responsible for the Operation & Maintenance of data network of Tier-II Data Center for PAFIS

(Pakistan Automated Fingerprints Identification System) deployed by Lockheed Martin, USA at FIA (Federal Investigation Agency)

Trained by Lockheed Martin on RFES (Remote Fingerprints Editing Software) ,EFCS (Electronic Fingerprints Capturing Screen) applications and RT sites

Jointly conducted multiple training sessions with Lockheed Martin on RT Site Managers Managing the V-SAT based data and VoIP network of 60+ remote sites of PAFIS-FIA Deployed the data network of Tier-III Data Center for Pakistan Army using Juniper Networks gear

based on the SUN’s Service Delivery Network architecture and prepared Rack Document for the data center(Layer1/2/3)

Developed the open source SNMP-based network monitoring platform of PROMIS (Police Record Office Management Infrastructure) and designed extensive Daily/Weekly/Monthly status reports

Achievements and Accomplishments: Was part of the successful project team which setup the largest data centers for Pakistan Army Optimized the Standard Operating Procedures for PAFIS-FIA network operations

Network Engineer (mcs.nust.edu.pk) January 2007 – March 2008Signals R &D Establishment , Rawalpindi, PK

Role & Job Responsibilities: Independently executed the VoIP project of setting up Asterisk based open-source VoIP test bed with

VOIP:Asterisk IP-PBXDigium TDM and E1 cardsIntel Dialogic Cards

Email Clients:IBM Lotus Notes 8.5/9.1MS Outlook, Mozilla Thunderbird

Office Automation:MS Office Professional 2007/2010/2013Adobe Acrobat

Project Management Applications: PrimaveraMS Project 2007SmartSheets.com

Databases:MS-AccessMS SQL Server MySQL Server

Programming Languages:C/C++ BASH Scripting

Hardware:Tellabs NTUSiemens BRI Modems, D-link KVMHP- Proliant ML-150 and 350 Dell Power Edge 1600SC, IBM X225,X3400, X3500 Series ServersHP 1010 1300/4xxxPrinters Canon IR-2020H/ 2030H and Konica Minolta Bizhub Multifunction Photocopiers

support for SIP, iAX and functionality to use analog trunking as well as E1 trunking Independently executed the Layer-2 Ethernet Bridging Firewall project using open-source platform

and providing 256-bit hardware encryption Performance evaluation of Layer-2 Ethernet Bridging firewall using RFC 2544 and 1242 Designing and testing of nationwide HA-Clustered E-Mail project ISS-7000 using three different Mail

Server Solutions (VExim, Sendmail and MS Exchange 2007) Supervising the deployment of ISS-7000 clients for Pakistan Army Providing technical support to customers for the VPN Gateway project NE-8120

Achievements and Accomplishments: Worked on customized security solutions independently. Did extensive R&D on my projects and

created different solutions and benchmarked them

Sr. System Engineer, (www.salaar.com) August 2006 – January 2007Salaar Technologies (Pvt) Ltd, Islamabad, PK

Role & Job Responsibilities: Provided Technical support to JaguarPC using a web based ticketing system for Web-Hosting Remote system administration of more than 300 *NIX-based as well as 100 Windows servers Testing of the in-house open source virtualization product with the development team of JaguarPC Managing hosting panels like Cpanel, Plesk, Interworx, DirectAdmin Managing Virtual Private Servers like Virtuozzo and Xen Coordinated with the Sales department of JaguarPC, Data Centers GNAX and CYRUS1

Achievements and Accomplishments: Wrote training manual for web-hosting and trained the new team members on web-hosting and

Linux Administration.

System Engineer, (www.circleone.com.pk) January 2006 – August 2006CircleOne Telecom (Pvt) Ltd, Islamabad, PK

Role & Job Responsibilities: F-SMS Platform included CT applications, SMPP links, SMS Router and SMTP based Email Server CRM-based Call Center included managing the Telephony Server, ACD and H.323 soft phones Data logging, traffic reporting and Replication using SQL Server 2000 IPSec and GRE-based VPN between other operators and F-SMSC Media which included 3 DXX Circuits, 14 ISDN PRI’s and 4 BRI’s Coordinated with PTCL’s NMS, CCC, VAS, Billing and ITI departments. Cellular operators (Ufone,

Mobilink, Telenor) as well as V-PTCL’s V-SMSC, WIN departmentsAchievements and Accomplishments:

Have the honor to be the team who managed successfully the Pakistan’s pioneer fixed line SMSC. Optimized the routing of SMS as well workflow of the SMSC. Solved the PTCL PRI CLI issue immediately after I joined Circle One Telecom Did extensive documentation of all processes and optimized the SOPs

Network Engineer, (www.pral.com.pk) November 2004 – January 2006Pakistan Revenue Automation (Pvt) Ltd, Islamabad, PK

Role & Job Responsibilities:

Support for Client/Server based Automated Toll Confirmation System (ATCS) application and data logging using MS Access & MS SQL Server

Maintaining the KDE Multi-purpose Ticket Issuing Machines, KDE Card Readers, Relays and PrintersAchievements and Accomplishments:

Optimized the reporting module for ATCS. Kept the system up and running 24/7/365 in extremely difficult working conditions.

EDUCATIONManagement (Project Management), Masters August 2009 – August 2011University of Engineering & Technology , Taxila, PK(www.uettaxila.edu.pk)

Computer Sciences, Bachelor of Science February 1999 – August 2004University of Engineering & Technology , Lahore, PK(www.uet.edu.pk)

ASSOCIATIONS & WEB PRESENCEFocal point for UNODC in OneUN ICT Working Group, OneUN Web Task Force and Cyber Crime Task Force of Pakistan

LinkedIn: http://pk.linkedin.com/in/karshadExperts-Exchange: http://www.experts-exchange.com/M_2273281.html

CERTIFICATIONS & TRAININGS EXIN ITIL v3 Foundation (Information Technology Infrastructure Library)

Orientation to IPSAS (International Public Sector Accounting Standards)

Intro to IT Emergency Management (World Food Programme)

SSAFE (Safe and Secure Approaches in Field Environments )

BSITF/BSITF-II /ASITF ( Basic Security in The Field/Advanced Security in The Field)

JNCIA-EX ,JNCIA-ER , JNCIS-ER , JNCIS-ES

CCNA from Corvit Systems Lahore, PK

ISP Setup Using Linux from CNT Islamabad, PK

Introduction to ArcGIS from UNODC ROCHA

IELTS (Listening 7.0,Reading 6.0, Writing 6.5, Speaking 7.5,Overall 7.0)

RESEARCH & PUBLICATIONSArshad, K., Rafique, T., Ishaque, A., and Nisar, A., Nadeem, E. “Developing a Suitable Framework for Appropriate Project Management Application for IT Industry of Pakistan” 14th Toulon Verona conference on Excellence in Service ICQSS 2011 Alicante, SpainREFERENCESProfessional and personal reference available on request