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CAREER POINT UNIVERSITYCAREER POINT UNIVERSITY

Major Assignment (OPC)

Submitted to :- Mr. Aditya Mishra

Assistant professor (M.E Det.)

Submitted by :- Digvijay(k-10620) B.tech ( M.E) 3rd Year / 6 th Sem

Topic :- Quality Function Deployment inHotels

Vision

Welcome to the guest Focus whereWe listen to you to make it right!

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Focus Group

Marketing :- Group 1

Guest :-Group 2

Engineering :- Group 3

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Tools

Brainstorming- Data collectionQuestioning- Data CollectionRanking- MeasurementKey quality characteristics

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GuesT

Brainstorm – It is a process among team member, group of people where they do speak up about the problems, views, desire and we collect data through the process.

Post it notes – Each people are asked to write their view or question and paste on the board/wall . It also help us to collect data.

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MarkeTinGDevelop questions- Data accumulated through

brainstorming etc.. , we filter the feasibility , viability and liability.

Challenge answers- It help us to generate better solution with low cost or better luxury.

Question why- It is noticed many time, the solution of great problem lies within the problem.

Clarify- It is better to have a clear view about the perspective what we need to achieve, because at initial stage rectifying is easy and cost effective.

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enGineerinG

Specifications- Gather the specification and requirement provide by client and guest, so that we can help them in achieving what they want.Measurable- Is it cost effective and feasible.

Meaningful- Help us to understand ,do we really need it.

Practical Characteristics- Does it can be implemented on real scale, specially for business purpose.

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Define QfD

It is a system for translating guest requirements into appropriate company requirements at each stage, from research and product development, to engineering and manufacturing, to marketing/sales and distribution. QFD is a disciplined, systematic method that ensures the voice of the guest is heard throughout the development, manufacturing, and product launch processes.

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Competitive AnAlysis Quantify guest priorities-Help us to priorties on

our efforts. Perception of existing products-Help us to know

the point of view of our guest on our existing product. Compare ours to theirs- Help us to know are we on

right track of what our guest desires.

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CorrelAte reQuirements

Interrelationships- Help us to know the pros and cons of what we are expecting.

Intersection of Hows and Whats- Help us to know how we are going to achieve it and what we are going to achieve.

To what degree does How fulfill What? Strong=9 Moderate=3 Weak=1It will help us to know at what extend we are providing services to our

guest which makes their experience pleasant.

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Benefits of QfD

Proactive product development results in fewer and earlier design changes, decreased development time, fewer start-up problems, lower start-up costs, fewer field problems, and a more satisfied guest.

A less obvious, though equally important, benefit of QFD is that it facilitates organizational knowledge transfer and establishes a proprietary knowledge base.

The matrices that are generated during a QFD project make the logic flow obvious and act to preserve technical and guest knowledge.

This affords others in the organization the opportunity to easily access and use the accumulated knowledge.

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Guest InformatIon

Feedback- Help us to rectify ourself so we could provide better service and what our guest desire.

Input- Ask for their valueable view , so that we can make their experience better.

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tHanK You……..

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