Just two clicks away - from monitoring and reporting to root-cause analysis
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Transcript of Just two clicks away - from monitoring and reporting to root-cause analysis
www.wildpackets.com © WildPackets, Inc.
Jay Botelho
Director of Product Management
WildPackets
Follow me @jaybotelho
Just Two Clicks Away
Monitoring and Recording to Root-Cause
Analysis
Show us your tweets! Use today’s webinar hashtag:
#wp_visibility with any questions, comments, or feedback.
Follow us @wildpackets
© WildPackets, Inc. 2 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
There’s no debate about the need for
centralized network monitoring and
reporting …
HOW?
The question is …
© WildPackets, Inc. 3 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Agenda
• Choices and Compromises
• SNMP
• Flow-based
• Packet-based
• Company Overview
• Product Line Overview
© WildPackets, Inc. 4 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Choices and Comprises
Overhead???
Cost???
Data
Gra
nula
rity
Data Accuracy
SNMP
Flow-based
Packet-based
www.wildpackets.com © WildPackets, Inc.
SNMP
© WildPackets, Inc. 6 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
SNMP
• Best used to identify and describe system
configuration
• Monitor network-attached devices for high-level
conditions ‒ Up/Down
‒ Total traffic (bytes, packets)
‒ Number of users
• Typically polling-based – heavy bandwidth impact
• Typically 5 minute granularity
• Trouble-shooting/root cause analysis not possible
www.wildpackets.com © WildPackets, Inc.
Flow-based
© WildPackets, Inc. 8 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
"Go With the Flow"
• Flows, or flow records, have become the default element used in centralized network monitoring
• A “flow” is a sequence of packets that has the following seven identical characteristics:
‒ Source IP address
‒ Destination IP address
‒ Source port
‒ Destination port
‒ Layer 3 protocol type
‒ TOS byte
‒ Input logical interface
• By implication, a flow is unidirectional
© WildPackets, Inc. 9 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Basic Flow Analysis
• Packets enter the switch or router
• Packets sampled and flows determined
• Flow records compiled and exported to flow collector
• Flow records stored and subsequently analyzed by flow analysis software
Source: Wikipedia
© WildPackets, Inc. 10 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Flows vs. Flow Records
• Flows are a defined element
• Flow Records are analytical results that vary
by overall standard, vendor and
configuration
• The most common standards for flow
records include: ‒ NetFlow
‒ IPFIX
‒ sFlow
‒ JFlow
© WildPackets, Inc. 11 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Focus on NetFlow
• Packets typically 1500 Bytes each
• Packets come in spurts – up to several Mbytes
• 20 – 50 flow records per packet
• Typically 1 minute reporting granularity
• Used for “accounting”
• Overhead (bandwidth usage - # of packets in reporting period) linearly proportional to the # of flows
• Remember the prime directive – a switch MUST perform its primary function – forwarding packets!
• UDP-based: lost reporting packets can seriously impact data reliability
© WildPackets, Inc. 12 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
On Your Network …
© WildPackets, Inc. 13 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
The Details
© WildPackets, Inc. 14 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Common Flow-based Technologies
Netflow IPFIX sFlow Jflow
•Developed by
Cisco
•Proprietary
•Transit traffic &
terminated traffic
•Detailed info for
each flow
•NO payloads
•Sampling option
not 100%
accurate
• Internet Protocol
Flow Information
eXchange
• IETF standard
•Based on
NetFlow
•Detailed info for
each flow
•NO payloads
•RFC 3176
•Statistical time-
based sampling
•Higher speed
networks
•Less common
than NetFlow
•NO payloads
•Sampled – not
always 100%
accurate
•Developed by
Juniper
•Proprietary
•Similar to
NetFlow
•Detailed info for
each flow
•NO payloads
•Sampled per
global rate – not
100% accurate
Limited Troubleshooting/Root-cause Analysis
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Packet-based
OmniFlow
© WildPackets, Inc. 16 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Packet-based - OmniFlow
• Developed by WildPackets
• Analysis of every packet AND payload
• Unrivaled info for each flow
• Layer 3 - 7
• 100% accurate
• Minimal network impact – 10’s of Kbps
• Monitor AND troubleshoot
© WildPackets, Inc. 17 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
OmniFlow Data
© WildPackets, Inc. 18 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Why Are Payloads Important?
© WildPackets, Inc. 19 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
OmniFlow and WatchPoint
• High-level, aggregated view
of all network segments
‒ Monitor per campus, per
region, per country
• Wide range of network data
‒ NetFlow, sFlow, OmniFlow
• Web-based, customizable
network dashboards
• Flexible and detailed
reports
© WildPackets, Inc. 20 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Sample WatchPoint Dashboard
© WildPackets, Inc. 21 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Monitoring AND Detailed Analysis
© WildPackets, Inc. 22 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Not All Flows Are Created Equal
Netflow IPFIX sFlow Jflow OmniFlow
•Developed by
Cisco
•Proprietary
•Transit traffic
& terminated
traffic
•Detailed info
for each flow
•NO payloads
•Sampled
option not
100%
accurate
• Internet
Protocol Flow
Information
eXchange
• IETF standard
•Based on
NetFlow
•Detailed info
for each flow
•NO payloads
•RFC 3176
•Statistical
time-based
sampling
•Higher speed
networks
•Less common
than NetFlow
•NO payloads
•Sampled – not
100%
accurate
•Developed by
Juniper
•Proprietary
•Similar to
NetFlow
•Detailed info
for each flow
•NO payloads
•Sampled per
global rate –
not 100%
accurate
•Developed by
WildPackets
•Proprietary
•Analysis of
every packet
AND payload
•Unrivaled info
for each flow
•Layer 3 - 7
•100%
accurate
•Monitor AND
troubleshoot
© WildPackets, Inc. 23 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Choices and Comprises
Overhead
Cost
Data
Gra
nula
rity
Data Accuracy
SNMP
Flow-based
Packet-based
© WildPackets, Inc. 24 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Summary
• Flow records are NOT created equal
• OmniFlow analyzes packet headers AND payloads
• OmniFlow is NOT statistical - 100% accurate
• OmniFlow provides analysis for all network layers
• WatchPoint aggregates data from multiple OmniFlow data streams
• When OmniFlow data isn’t available, WatchPoint also aggregates both NetFlow and sFlow data for a comprehensive network monitoring solution
www.wildpackets.com © WildPackets, Inc.
Company Overview
© WildPackets, Inc. 26 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Corporate Background
• Experts in network monitoring, analysis, and troubleshooting
‒ Founded: 1990 / Headquarters: Walnut Creek, CA
‒ Offices throughout the US, EMEA, and APAC
• Our customers are leading edge organizations
‒ Mid-market, and enterprise lines of business
‒ Financial, manufacturing, ISPs, major federal agencies,
state and local governments, and universities
‒ Over 7,000 customers / 60+ countries / 80% of Fortune 1,000
• Award-winning solutions that improve network performance
‒ Internet Telephony, Network Magazine, Network Computing Awards
‒ United States Patent 5,787,253 issued July 28, 1998 • Different approach to maintaining availability of network services
© WildPackets, Inc. 27 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Real-World Deployments
Education
Health Care / Retail
Financial
Telecom
Government
Technology
www.wildpackets.com © WildPackets, Inc.
Product Line Overview
© WildPackets, Inc. 30 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
OmniPeek/Compass Enterprise Packet Capture, Decode and Analysis
• 10/100/1000 Ethernet, Wireless, WAN, 10G
• Portable capture and OmniEngine console
• VoIP analysis and call playback
Omnipliance / TimeLine Distributed Enterprise Network Forensics
• Packet capture and real-time analysis
• Stream-to-disk for forensics analysis
• Integrated OmniAdapter network analysis cards
WatchPoint Centralized Enterprise Network Monitoring Appliance
• Aggregation and graphical display of network data
• WildPackets OmniEngines
• NetFlow and sFlow
Product Line Overview
© WildPackets, Inc. 31 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
OmniPeek Network Analyzer
• OmniEngine Manager
– Connect and configure distributed OmniEngines/Omnipliances
• Comprehensive dashboards present network traffic in real-time
– Vital statistics and graphs display trends on network and application
performance
– Visual peer-map shows conversations and protocols
– Intuitive drill-down for root-cause analysis of performance bottlenecks
• Visual Expert diagnosis speeds problem resolution
– Packet and Payload visualizers provide business-centric views
• Automated analytics and problem detection 24/7
– Easily create filters, triggers, scripting, advanced alarms and alerts
© WildPackets, Inc. 32 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Omnipliance Network Recorders
• Captures and analyzes all network traffic 24x7
– Runs our OmniEngine software probe
– Generates vital statistics on network and application performance
– Intuitive root-cause analysis of performance bottlenecks
• Expert analysis speeds problem resolution
– Fault analysis, statistical analysis, and independent notification
• Multiple Issue Digital Forensics
– Real-time and post capture data mining for compliance and troubleshooting
• Intelligent data transport
– Network data analyzed locally
– Detailed analysis passed to OmniPeek on demand
– Summary statistics sent to WatchPoint for long term trending and reporting
– Efficient use of network bandwidth
• User-Extensible Platform
– Plug-in architecture and SDK
© WildPackets, Inc. 33 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
Omnipliance Network Recorders Price/performance solutions for every application
Portable Edge Core
Ruggedized
Troubleshooting
Small Networks
Remote Offices
Datacenter Workhorse
Easily Expandable
Aluminum chassis / 17” LCD 1U rack mountable chassis 3U rack mountable chassis
Quad-Core Xeon 2.5GHz Quad-Core Intel Xeon
X3460 2.80Ghz
Two Quad-Core Intel Xeon
E5530 2.4Ghz
4GB RAM 4GB RAM 6GB RAM
2 PCI-E Slots 2 PCI-E Slots 4 PCI-E Slots
2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports
500GB and 2.5TB SATA
storage capacity
1TB SATA storage capacity 2TB SATA storage capacity
© WildPackets, Inc. 34 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
TimeLine
• Fastest network recording and real-time statistical
display — simultaneously ‒ 11.7Gbps sustained capture with zero packet loss
‒ Network statistics display in TimeLine visualization format
• Rapid, intuitive forensics search and retrieval ‒ Historical network traffic analysis and quick data rewinding
‒ Several pre-defined forensics search templates making
searches easy and fast
• A natural extension to the WildPackets product line
• Turnkey bundled solution ‒ Appliance + OmniEngine, OmniAdapter, OmniPeek Connect
© WildPackets, Inc. 35 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
TimeLine For the most demanding network analysis tasks
TimeLine
10g Network Forensics
3U rack mountable chassis
Two Quad-Core Intel Xeon 5560 2.8Ghz
18GB RAM
4 PCI-E Slots
2 Built-in Ethernet Ports
8/16/32TB SATA storage capacity
© WildPackets, Inc. 36 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
WatchPoint Centralized Monitoring for Distributed Enterprise Networks
• High-level, aggregated
view of all network
segments
– Monitor per campus, per
region, per country
• Wide range of network
data
– NetFlow, sFlow, OmniFlow
• Web-based, customizable
network dashboards
• Flexible detailed reports
• Omnipliances must be
configured for continuous
capture
© WildPackets, Inc. 37 Just Two Clicks Away – Monitoring and Recording to Root-Cause Analysis
WildPackets Key Differentiators
• Visual Expert Intelligence with Intuitive Drill-down
– Let computer do the hard work, and return results, real-time
– Packet / Payload Visualizers are faster than packet-per-packet diagnostics
– Experts and analytics can be memorized and automated
• Automated Capture Analytics
– Filters, triggers, scripting and advanced alarming system combine to provide
automated network problem detection 24x7
• Multiple Issue Network Forensics
– Can be tracked by one or more people simultaneously
– Real-time or post capture
• User-Extensible Platform
– Plug-in architecture and SDK
• Aggregated Network Views and Reporting
– NetFlow, sFlow, and OmniFlow
www.wildpackets.com © WildPackets, Inc.
Q&A
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Thank You!
WildPackets, Inc.
1340 Treat Boulevard, Suite 500
Walnut Creek, CA 94597
(925) 937-3200