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A member of theTogether Housing Group

Back of the net!Junior FC scores with Newground Page 11

Stop Press!!!

ipad winnersonline...

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Twin Valley Homes Ltd (A member of the Together Housing Group) Registered office address: Bull Green House, Bull Green, Halifax, HX1 2EB

To get in touchT: 0300 555 5560

Register and contact us on line...www.twinvalleyhomes.com

Twin Valley Homes Ltd, Wharf Street, Blackburn, Lancashire, BB1 1JD.

If you need any help reading, or understanding this document, please contact your Customer Service Centre.

Welcome to the winter edition of your magazine.On behalf of Together Housing Group I’d like to start by wishing you and your families a very happy Christmas and New Year.

Christmas and New Year is a time we spend with our families and therefore we’ll be carrying out priority repairs only over this period. If you need a repair over Christmas and the New Year then further details can be found on page three.

We’re making real progress in terms of our digital services. With the launch of our new website making it easier to manage your tenancy, including tracking or reporting a repair whenever you like. (Further details on back page).

We also now offer a “live chat” service during office hours so you can speak to one of our advisors without having to call or visit us.

It’s already proving hugely popular with tenants so if you haven’t already registered, why not do it today?

The way we govern the Together Housing Group is changing and we’re keen to hear your views. The move to one association will help us to work more efficiently, save us money, and allow us to make the best decisions for tenants and the organisation. More details can be found in the enclosed booklet.

I hope you enjoy your magazine.

Steve Close Group Chief Executive

Open9am–2pm

Thursday 24 December 2015 (Christmas Eve)

Closed Friday 25 December 2015(Christmas Day)

Closed Monday 28 December 2015(Bank Holiday)

Open9am–4pm

Tuesday 29 December 2015 (Telephone service only – all offices will remain closed)

Closed Weds 30 December 2015Closed Thursday 31 December 2015Closed Friday 1 January 2016Open9am–5pm Monday 4 January 2016

Christmas opening

Our Services at Christmas and the New Year Our opening times can be found on page two. We are taking telephone calls only on Tuesday 29 December (offices will be closed), so you can get in touch if you have a housing enquiry which won’t wait until the New Year.

Remember, you can access our services on the website, or you can download our app from the Apple Store or the Google Play Store (see back page). We also have an automated telephone payment service to help you keep your rent account payments up to date!

Routine repairsPlease bear in mind that the run up to Christmas is very busy, so it may not be possible to complete routine repairs until we re-open, but don’t worry we will get to you as soon as we can in the New Year. Over Christmas, we will be carrying out priority repairs only – all you need to do is call your Customer Service Centre.

Please think before calling us as we may need to charge you if your repair is not a genuine priority.

All priority repairs must be reported by calling your Customer Service Centre.

What’s a priority repair?You should call us if a repair causes a serious risk to you, your family, neighbours or property, or if it creates a great problem for anyone. For example:• burst pipes or tanks • blocked drains• total electricity failure (but check

the fuse box/consumer unit first to see if it has just ‘tripped out’ – if so, flick the switch to reset)

• making your home safe following a break-in, storm, flood or fire damage.

You can also pay your rent using our automated telephone payment service.

Here’s how:

• Call your landlord on the usual number

• Press 1 to pay your rent

• Follow the instructions and press 5 to proceed.

PLEASE NOTE: Although the recording states you will be charged 7p per minute when connected to Allpay, you will only be charged your normal tariff, there will be no additional cost.

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To make a claim online you’ll need to have some information to hand. This can include:

Making a Universal Credit claim

Go to www.gov.uk/universalcredit to make a claim. This needs to be done in one sitting so please have this information with you when you begin your claim.

From summer 2014 Universal Credit can be claimed by some couples in certain areas of the UK. Both claimants will need to have the information listed above to hand. Only one member of the couple will complete the claim form, but that person will need to enter details for both of you.

Your personal information

Your housing information

Your address

Your financial information

Your bank account details

Details of any savings you have

Your phone number

How much rent you pay

Your landlord’s address

Any salary or otherincome

Your email address

National Insurance number

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What’s different to claiming the current benefits?• most people will be paid Universal

Credit once a month direct to their chosen bank, post office or credit union account.

• you'll get a single monthly payment for you or you and your partner.

• if your Universal Credit includes rent you'll need to pay this to your landlord yourself.

• you'll be expected to make your claim online.

You can check if you can get Universal Credit by visiting: www.gov.uk/universalcredit.

Making your claim If you need further help and cannot make your claim online, speak to your local Jobcentre Plus or local council who can let you know where help is available.

If you get stuck while you’re making your Universal Credit claim a helpline is available Monday to Friday 8am to 6pm. Call 0345 600 0723.

Advance on your first payment You may be able get an advance on part of your first Universal Credit payment if you’re in urgent financial need or if you’ve recently been receiving another benefit. Check with your work coach to see if this is possible.

To make a claim online visit www.gov.uk/universalcredit with this information to hand.

UNIVERSAL CREDIT

Universal Credit is being introduced in stages. Whether you can claim depends on where you live and your personal circumstances.

You may be able to claim Universal Credit instead of:

• Jobseeker’sAllowance• HousingBenefit• WorkingTaxCredit• ChildTaxCredit• EmploymentandSupportAllowance• IncomeSupport

You can claim other benefits you may be eligible for as usual e.g. child benefit, council tax support and Personal Independence Payment if you are sick or disabled.

Claiming Universal Credit...

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We are here for you...

If you would like any advice about Universal Credit or other benefits, contact our Welfare Benefit Officers by calling the Customer Service Centre.

When Jason claimed Universal Credit, he had to arrange payments himself

www.togetherhousing.co.uk

YOUR RentYOUR Responsibility

If you need help, contact us at

I know that I’ll lose my home if I don’t pay my rent

PAY YOUR RENT

OR RISK LOSING YOUR HOME

Jason

When the Jones family claimed Universal Credit, they had to arrange their rent payments themselves

YOUR RentYOUR Responsibility

We’re now in charge of paying our own rent

The Jones family

Tel: 0300 555 5559www.housingpendle.co.uk

If you need help, contact us at

PAY YOUR RENT

OR RISK LOSING YOUR HOME

When Jasbir claimed Universal Credit, she had to arrange payments herself

YOUR RentYOUR Responsibility

I know that I’ll lose my home if I don’t pay my rent

Jasbir

YOUR RentYOUR Responsibility

Graham

I’m now in charge of paying our rentWhen Graham claimed Universal Credit, he had to arrange payments himself

Tel: 0300 555 5556www.greenvalehomes.co.uk

If you need help, contact us at

PAY YOUR RENT

OR RISK LOSING YOUR HOME Tel: 0300 555 5557/8

www.ph2k.org.uk

If you need help, contact us at

PAY YOUR RENT

OR RISK LOSING YOUR HOME

Online job search You can search for work by registering your own Universal Jobmatch account at www.gov.uk/jobsearch and have access 24 hours a day, seven days a week which allows you to:

• search and apply for jobs.

• create or upload a CV.

• receive email alerts when new jobs are posted that match your CV.

• keep a record of all your job search activity in one place.

You will be invited for an interview with your work coach at Jobcentre Plus where you will:

• Beaskedtoconfirmyouridentity,provide documents that support your Universal Credit claim and sign a copy of your claim details.

• AgreeandsignyourClaimantCommitment which states how you will prepare for and look for work, or increase your earnings if you are already working. It is based on your personal circumstances and will be reviewed on an ongoing basis. Your Universal Credit payments may be cut if you don’t meet these commitments.

Jobcentre Plus will also:• Adviseyouofsupportthat's

available like Universal Jobmatch.

• Discuss any budgeting support you might need.

• Remind you of your responsibilities and what will happen if you fail to meet them.

What happens when you have made your online Universal Credit claim?

Whatdoesitmeanforyou?

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Digital Together Friends – we need more!

Can you help your neighbours or fellow tenants get online? Can you spare a little bit of time to show somebody the wonders of the World Wide Web?

Then we want to hear from you...

We’re looking for some tenants to volunteer to help others how to use the internet. You don’t need to be a computer genius or whizzkid, just be enthusiastic and willing to learn.

Weprovideatabletforyouto use to train others.

Wepayforyourbroadband.

Wesupportyouwhileyou train.

You must also sign up to using our services through the internet and complete the ‘learn my way’ basics internet course.

Sign up to one of our train a friend packages today!

Just contact your Customer Service Centre and ask for Digital Inclusion Project Officer, Joanne Glynn.

• Mobile: 07736 508122

• Email: joanne.glynn@togetherhousing.co.uk

• Twitter: @togetherjoanne

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KeenShadsworthgardenerswalkeddownthegreencarpetasTwinValleyHomeshelditsgarden Oscars.Over the summer, the judges have been visiting gardens all over the estate and the winners collected their prizes during a special event heldatStOswald’sCommunityHall.

NeighbourhoodofficerJasonHarrisonsaid:“Judging has been tough this year. It’s so good to see so many people going that extra mile with their gardens and it makes a real difference to the overall look of the area.”

Paws for thoughtCaring for canines was top of the agenda at the Whitebirk doggy day.OurmascotMONTEenjoyedhangingoutwith new doggy friends and watched on as they received their free health check and much needed dog chip to help reunite them with their owner if theyevergotlost.Theyalsogottotakepartinobedience lessons, an agility display and a mini-Crufts competition.

Christmas party on! Highercroft’s carnival smashed the £200 barrier to pay for the children’s Christmas party.Thecommunitycametogethertoenjoyaallthefunof the fair, face painting and a kid’s colouring station. StafffromReUseTogetherwerealsotheresellingsome fabulous items from their shop.

Best Garden1st JanineHilton2nd PaulineSmith3rd Linda Falconer

Best hanging basket or planter display1st MrWaywell2nd GemmaHodgeon3rd TraceyWinter.

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And the winners are...

Growing skills Whitebirk volunteer Gareth Holliday has been using his green fingers to help make the Whitebirk 2000 Centre more beautiful.

Gareth, 30 who has been coming to the Centre for 14 years, used to volunteer at the centre and from the skills and confidence he gained, now has a career as a gardener where he has mentored people with learning difficulties.

After he first came to the Centre he used to deal with tenant complaints, answering the phone and helping customers but has now paid them back in spades with a great new garden space.

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Healthy eating was on the menu at Shadsworth Infant School, thanks to an £8000 Twin Valley Homes project.

WorkingwithNewground,theyhave provided raised beds, fruit trees and bushes, vegetable seeds, gardening equipment, bulbs and a polycarbonate green house to help the school establish a gardening club.

Theprojectwassetuptohelpteachchildren about fruit and vegetables, the benefits of healthy eating and also how to have fun growing and cooking their own food.

TheprojectispartoftheIncredibleEdibleschemealreadyrunningon the estate, which is aimed at providing freshly grown produce at the planned community cafe once theShadsworthHubiscompleted.

Grown in Shadsworth

How to tackle condensation

One of the major causes of damp is condensation as everyday moisture has to go somewhere - here are some useful tips to help you beat the condensation monster. You will be surprised how making small changes can really help.

Put a lid on it Always cover pans and close the kitchen door when cooking.

Let steam out Open windows and close the bathroom door when bathing or showering.

Vent tumble dryer If you use a tumble dryer, make sure it is ventilated directly to the outside air.

Close the door to that room and make sure the vent pipe is fully outside.

Furniture spaceLeave a gap between your furniture and the walls so that air can circulate behind it.

Keep a warm homeBy keeping the heating on low all day and windows slightly open.

Wipe windowsMany homes start the day steamed up! Wipe windows down first thing to remove moisture - this really does help prevent damp in your home.

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Jim and Brenda Smart, who run the North Valley Community Centre, are celebrating after picking up the Community Champions prize at 2BR’s Local Hero Awards.

BothJimandBrendaareintheirlate60’s but despite this, they’ve managed to turnthecentreonBirtwistleAvenueintoa thriving hub of the community, with a memorial garden, regular clubs including the youth club and the ‘Over 50’s.

Jim said: “We are truly gobsmacked to have been selected for this award. It would not have happened without the support of all our volunteers.”

GarethO’HaraisthelatestTwinValleyHomesaward winner. The25-year-oldBlackburnianhas landed the Institute of Carpenters Learner oftheYear,3rdYearawardatAccringtonandRossendaleCollegeConstructionAwards.

Gareth has had a troubled past but has got his life backontrackandalongwithhismentor,HeathMenzies, is excelling in his job role and his studies.

Gareth is now a full-time employee and said: “I have a job that I love and skills I can develop throughout my career.”

Award winning staff

Local Heroes

Welcome to Scothern Close The memory of a former Barnoldswick sportsman and businessman, Ian Scothern, has been immortalised by Housing Pendle.

IanplayedfootballforBarnoldswickUnited(nowBarnoldswickTown)andforBarnoldswickCCbutsadly passed away aged just 48 after losing his battle with cancer.

Butnowhislegacywillliveoninthenamingofa £4m development which was officially opened with a special street party.

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Personal Independence Payment

Disability Living Allowance

Personal Independence Payment replaces Disability Living Allowance

Personal Independence Payment (PIP) is a new benefit that will eventually replace Disability Living Allowance (DLA) for people aged 16 to 64 who are disabled or have a long term health condition.

It can be paid as well as other income such as wages and other benefits.

I am already on DLA, will it affect me?• Some people on DLA, aged 16 to 64 will

be asked to claim PIP instead.• You could be asked to claim PIP even if

you are on a lifetime award of DLA.• If you have a terminal illness you will not

receive a letter about changing to PIP.

When will I be asked to claim PIP?• You may be asked by the DWP

(Department for Work and Pensions) to claim PIP in the next few months if you live in the Halifax area.

0300 555 5557 Calderdale0300 555 5558 Sheffield

What will happen?

You will receive a letter from the DWP inviting you to claim PIP. This is not a choice, in order to continue receiving benefit, you MUST respond to this letter and claim the new benefit otherwise your payments will stop.

It is important that you...• Respond immediately when you

receive your letter inviting you to claim;

• Seek help from us if you find it difficult to complete the form;

You can find more information on these websites: www.adviceguide.org.ukwww.gov.uk

If you need any help or advice about your benefits

- please call your Customer Service Centre.

When will I be asked to claim PIP?

You may be asked by the DWP (Department for Work and Pensions) to claim PIP in the next months if you live in Blackburn.

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Plastic fantasticNewground’s Reachout centre has created an eco-friendly greenhouse – out of plastic bottles.Staff at Reachout worked with the local community to collect 1500 two-litre plastic bottles to allow the group to grow fresh produce in a green and cheap way.

The idea came about following a consultation day held by the Community Garden Makers team with residents on the St James Estate who wanted an indoor growing space. Staff and volunteers washed the bottles before helping fix them to the greenhouse frame.

Back of the net!

newground your community is our business

newground ethertog

Feniscowles and Pleasington Junior Football Club has been able to create a new grass pitch to train new players, officials, leaders and coaches thanks to a £15,000 grant from Newground Together.

More than 300 young people and 240 adults take part in the 26 football, four tennis, four bowls and eight cricket teams that regularly train and compete at the recreation ground – locatedontheQE2Heritagesite,offLiveseyBranchRoad.

Ryan McClean, 15, is one of eight young footballers who have been sponsored to go on a refereeing course, thanks to the funding provided.

[Cover photo]

Mission complete! One awesome plastic bottle greenhouse!

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Don’t be rushed, don’t be hushed beware of scamsA scam is a scheme to con people out of their money – and you usually get nothing in return.

Scamsaregettingmorecomplicatedand difficult to spot so it's important to knowwhattolookfor.Therecent‘Don’t be rushed, don’t be hushed’ campaign encourages you to take your time and think carefully before handing over money or personal information.

If you think you have been a victim of a scam please speak out.

The four main types of scam are telephone, online, mail and doorstep. Here are some tips to help you be aware of being fooled by a scam:

• If it sounds too good to be true, it probably is.

• If you haven’t bought a ticket – you can’t win it.

• You shouldn’t have to pay anything to get a prize.

• If in doubt, don’t reply.Binit,deleteitor hang up.

• If you’re contacted out of the blue – be suspicious.

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Please make sure you keep up to date with paying your rent as failure to do so could lead to eviction. If you do get behind in your payments, please call your Customer Service Centre immediately.

Look after your moneySometimes it’s easy to forget the basics, so take a look at these tips for making safe payments and to help you protect your cash.

Check your bank accounts and statements regularly for any unusual transactions and contact your bank if you think something is wrong.

Don’t let other people know your passwords and personal identification number (PIN).

Close banks accounts you no longer need.

Don’t provide personal financial information on questionnaires, surveys or competitions (e.g. by answering a question such as ‘Do you own a credit card?’).

Report lost or stolen personal documents, credit and debit cards and cheque books straight away. Don’t let your debit or credit card out of your sight.

Hide your PIN number when you make a purchase or use a cash machine.

Don’t write down your PIN. If you need to, disguise it so other people won’t know it’s your PIN but NEVER keep it with any of your cards.

Make a strong password for online banking or shopping by using a combination of upper case letters and numbers.

Don’t use obvious passwords or PINS, or the same password for different accounts.

Make sure that your cheque book and cards are safe.

Don’t carry all your personal documents with you, only the ones you need. Leave the rest at home in a secure place. And don’t keep your cheque book and card together.

Ask to see identification before you give out your bank details. Make sure you know who you’re giving them to and why they need them.

Don’t reveal personal information over the phone, especially a mobile, or on the internet, by mail or to people you don’t know even if they say they are from your bank. Your bank will never ask you directly for this information.

Try to avoid paying by cash by setting up secure methods for paying your rent, for example, by BACS, Direct Debit, AllPay, standing order etc.

Don’t give away personal and/or financial information on websites that are not secure.

Make sure you always get a receipt if you do need to pay by cash or cheque. Check the details on the receipt are clear, correct, state what your payment is for and keep your receipts safe.

Don’t ever feel pressured into paying money if a receipt cannot be given to you. You have the right to withhold a payment unless a receipt can be issued at the time of payment.

Check any cash, cheque and rent payments you have made show up on both your rent and bank statements.

Don’t forget we send your rent statement every 3 months. You can now check your rent balance and pay your rent securely by visiting our website.

Ask if you need help in writing a cheque. Don’t ever sign a blank cheque. Always make sure you fill it in first, and check it before signing to make sure the amount and person you are paying are correct.

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Bloomin’ marvellousThis year Green Vale Homes’ Garden Competition was bigger than ever with over 100 tenants entering.

Anewcategorywasintroducedthisyear for children to enter and we got a couple of lovely entries. Thestandardonceagainwasexcellent with a number of standout gardens but it was very clear early on judging day which was going to be awarded Garden of the year 2015!

KatyTebay,ResidentInvolvementOfficer, said: “It’s great that so many tenants have got involved with the competition this year. Visiting some of the entries it has been wonderfultoseetheeffortpeopleare putting into their gardens and itreallymakesadifferencetoourestates.”

Some of our green fingered winners.

Gardener of the Year 2015Marcia Catlin

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58CrabtreeAvenue,Waterfoot.

• OpeneveryWednesdayand Friday 9am until 3pm.

• Free internet help available if you need it.

• Great cafe serving drinks and snacks at low prices.

BytesinternetcafeisrunbyvolunteersfromESDRA(Edgeside&DistrictResidentsAssociation)whohaveobtained funding from NewgroundTogethertohelpwith this project.

Thecomputersareavailablefor anyone to use – it doesn’t matter where you live. Unfortunately, we cannot allow children to use them.

Welookforwardtoseeing you.

Awards SchoolGlobal Citizenship Award StThomas'CEPrimarySchool,Blackburn

Community InvolvementAward CribdenHouseSchool,Rawtenstall

FieldtoForkAward St.Luke&St.Philip’sPrimarySchool,Blackburn

FreshAirAward StBarnabas&StPaul’sChurchofEnglandPrimarySchool,Blackburn

WildlifeWarriorAward StMary’sCEPrimarySchool,RawtenstallAnimalHabitatAward LammackPrimarySchool,BlackburnOutsidetheBoxAward ThornPrimarySchool,Bacup

FirstGiantLeapAward StBedesRCHighSchool,Blackburn

Green Heroes Our future is getting ever greener thanks to our Green Heroes.

Eachyear,Newgroundhonourstheschools,staffandpupilsfortheireffortsincreatingasutainable future and their innovative approach to help creating an eco-friendly environment.

Fromrecyclingeffortstogrowingprojects and helping to create areas for wildlife to thrive, the many projects have had a real impactinEastLancashire.

MickSmith,Newground’sExecutiveDirector,said:

“We’ve worked with a number of schools to instil eco-friendly practices so they can reduce their carbon footprints in school and at home. We’re delighted to see so many schools making big changes to ensure they become more environmentally aware.”

Roe Lee Residents Association has raised an impressive £500 for the East Lancs Hospice after a year of funding raising events including raffles and coffee mornings etc. .

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Would you like to help drive improvements across the Together Housing Group?

We are inviting tenants to join our Local Scrutiny Groups to check and challenge how we deliver our services. Putting customers at the heart of what we do is in the DNA of organisation. That’s why scrutiny is so important - We want to drive improvements from your perspective as a resident.

As a Scrutiny Group Member you will help to:• improve services, standards and

delivery.

• improve opportunities for residents to get involved.

• make a difference to the choices of the organisation.

• improve communications with tenants.

Scrutiny makes a real difference to the way Together Housing delivers its services. As a member, you will give the Management Team and Board an independent customer view of how services can be improved and developed.

You will receive training and develop a wide range of skills, which may help you in applying for jobs or gaining other voluntary positions. It may also appeal to you if you feel you have something to offer and a talent for analysis and evaluation.

If you’re interested or would like more information, contact your Customer Service Centre or email the team direct at; thg.scrutiny@togetherhousing.co.uk

Active Spaces Burnley and Rossendale Walks - Activity programme to February 2016

View details of free walks near you: www.walkingforhealth.org.ukwww.newground.co.uk

Contact: James Kenyon Active Spaces Project Officer Burnley & Rossendale T: 07545 734361E: james.kenyon@newground.co.uk

This project is part of the national ‘Walking for Health’ initiative governed by The Ramblers & Macmillan Cancer.

Do you have great ideas?

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Twin Valley Homes Scrutiny Group has been looking at the way we deliver the emergency repairs service. They looked in depth at how emergency repairs are reported, recorded and carried out; including surveying customers who had had a recent emergency repair, so that they could make meaningful and accurate recommendations.

Their evidence showed some positive results:• Emergencies responded to within the

target time of 24 hours.• High customer satisfaction results. • Great examples of repairs staff going

above and beyond.

However, there were areas of the service that weren’t performing so well, which the recommendations address.

The recommendations made will:• improve communications with customers • help to streamline the process• identify some staff training

Training and support was given to the group throughout their scrutiny. Members said they have learnt so much in such a short time and are delighted that management have accepted the majority of their recommendations.

Emergency Repairs Scrutiny

Angela Stuttard, Group Head of Repairs and Maintenance said:

“The review of emergency repairs has been really helpful to the service and already added value. Whilst highlighting some issues we already knew about, its helped to refocus our work from a customer perspective. The changes made have meant we have already seen a reduction in the number of emergency repairs. Great job!”

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Savings to give you a warm glow this winterSave up to £140 off your electricity bill this winter with the Warm Home Discount Scheme!

You can get this one-off discount, usually between September and March – and it won’t affect your Cold Weather or Winter Fuel Payments.

Not everyone gets the discount – but you may qualify in the broader group*, so it is worthwhile checking.

Pre-pay or pay-as-you-go meters

You may also get this discount if you use a pre-pay or pay-as-you-go electricity meter.

Your electricity supplier can tell you how you’ll get the discount if you’re entitled, for example, a voucher you can use to top up your meter.

Can you get the discount?

You qualify for the Warm Home Discount Scheme, if on 12 July 2015 all of the following applied:

• your electricity supplier was part of the scheme.

• your name (or your partner’s) was on the bill.

• you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

AtlanticBritishGasCo-operative energyEDFEnergyE.ONEquipower(Ebico)Equigas(Ebico)First UtilityManweb M&SEnergyNpower

OVOSainsbury’sEnergyScottishGasScottishHydroScottishPowerSouthernElectricSSESWALECUtilitaUtilityWarehouse

The following suppliers are part of the scheme:

If you don’t qualify automatically

You may be able to apply directly to your electricity supplier for help if you don’t get the Guarantee Credit element of Pension Credit but you’re on a low income or you get certain means-tested benefits.

Check with your supplier to see if you’re eligible and how to apply – this is called the broader group* and each supplier has different criteria for qualification, so you need to contact your supplier to see if you qualify.

If you qualify for the discount, you’ll get a letter before 24 December telling you either:

• you don’t have to apply - you’ll get the discount automatically.

• Or - to apply by 29 January 2016 - the letter will tell you why and how.

If you have any question please contact the Warm Home Discount Team on:

Tel: 0345 603 9439

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ANNUAL REPORT 2014-15

31,420 repairs - 97.7% satisfaction

95,114 calls taken - 84% satisfaction

£1.07m additional benefit and grants claimed

159 New homes built

Getting the money in - rent collected 99.61%

1,086 involved events and training sessions

147 Community small grants awarded

159 Tenants’ and Residents’ Groups / Community Groups supported

982 people received benefit or pension support

£971,115 Newground Together grant funded community invesment

£5.8 million spent improving homes - 87.1% satisfaction

PROVIDING BRILLIANT SERVICES

HOMES AND COMMUNITIES TO BE PROUD OF

RESIDENTS MAKING A DIFFERENCE

Take a look at our full annual report and resident involvement report at www.twinvalleyhomes.com

A member of theTogether Housing Group

• Check your rent account • Report, book or track your repairs • Livechatwithstaff• Accesslotsofusefulinformation

and services.

ToregisteronthewebsitefromaPC,tabletorsmartphone - you need your tenancy number, name, date of birth and your email address. If you don’t have your tenancy number handy, you can use your postcode.

Your tenancy number can be found on your Rent Statement, in the top left hand corner.

STATEMENT

For the period dd/mm/yyyy to dd/mm/yyyy

Tenancy: 1234567

Date: dd/mm/yyyy

USE THE TENANT’S

TOOLBOX ON OUR WEBSITE

If you have a smartphone, tablet or another kind of mobile device with an internet connection then you can manage your tenancy anywhere!

Ifyou’reanAppleuser,youcan download our app from theAppleAppStore.

If your device uses the Androidoperatingsystem,you can find the app from Google Play.

Once the app has been installed, just follow the instructions to register your account.