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June 16, 2012 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

By Kaipo Ho and Pila Hanson

For ancient Polynesian seafarers, Kaukahi, ‘singleness of purpose,’ was essential for a successful voyage. Their wellbeing and ability to safely navigate the vast ocean to reach their destination depended on working together and focusing on a shared mission and goals. Outrigger Enterprises’ new JD Edwards EnterpriseOne 9.1 platform brings a ‘singleness of purpose’ to various core business functions. Outrigger has chosen to call our new system Kaukahi, signifying one mission, one system. Its Software Applications Suite will help us fulfill our project mission to provide efficient business capabilities to serve our customers, guests and global Outrigger family with excellence. Our Kaukahi Logo: In ancient Hawai‘i, the wa‘a, or canoe, was more than a means of transportation for our ancestors. Its construction represented the peak of technology of the times and brought together skilled crafters from a variety of trades working in unison towards a common vision. The canoe is a befitting representation of the technology Outrigger is installing, and the many skilled people involved in the project. The canoe also serves as a reminder that we all share in the responsibilities and success of the JDE project. The three pointed claw-shaped sail, or pe‘a, is a graphic representation of the letter ‘U’ in KAUKAHI and symbolizes the three core elements of hospitality in Outrigger’s culture – Place, Host and Guest. Wind filling the sail indicates that our canoe is in constant motion. Motion implies that we are continually exploring and learning in the process and with the new system. The canoe in motion also represents the future expansion of the new system to benefit our growing global Outrigger family. The star in the logo represents the North Star, or Polaris. In the Hawaiian culture, Polaris was known as Hōkūpa‘a, meaning ‘fixed star.’ The nearly stationary position of Hōkūpa‘a in the night sky made it a significant guiding marker for Polynesian voyagers who used it as a directional indicator. For our project, the fixed star represents the JDE project mission, goals and milestones. All are essential to determine our direction and success with the project. Communication is very important at Outrigger, and we want to make sure that we maintain open communication throughout this project. The Kaukahi Steering Committee has created an email which can be used to send in questions or concerns regarding the Kaukahi project. If you have any suggestions or ideas that you would like to share, please email us at jde.enterpriseone@outrigger.com. Stay tuned to future Saturday Briefings for more updates!

It’s a Small WorldBy Dr. Richard Kelley

This week, at a cocktail reception in Denver, Colorado, I had a chance to talk with U.S. Representative Mike Coffman (R-Colo.) about his service to our country as an enlisted man in the Army and, later, a Marine Corps officer from 1972 to 1994 and again from 2005 to 2006. As we were talking, a gentleman next to me commented that he too had served in the Army during the Vietnam War. I said that my company operates a number of hotels in Waikīkī and, during the Vietnam War, we were proud to host many members of our armed forces on leave from their battlefield duties on the military’s Rest and Recreation – R&R – program. The gentleman asked, “Was that the Outrigger Hotel?”

At that point, I introduced myself to Mr. Thomas Akin, and we both recalled how, in the midst of the wartime chaos, the military undertook several programs designed to give U.S. troops a brief respite from the horrors of battle. The most popular program was

R&R – a week off from Vietnam. The single guys generally took their R&R in major Asian cities such as Bangkok, Tokyo, Manila or Taipei. Married servicemen and some singles would meet their wives, girlfriends and families in Waikīkī, and the just-completed Outrigger Waikiki quickly became a favorite R&R location. Akin told me he served in the Mekong Delta from 1969 to 1970 as an Army captain advising the South Vietnamese army’s (ARVN) 21st Division. When his opportunity for R&R

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Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG

Visit us online at:www.saturdaybriefing.outrigger.com

Submissions to Kathy Foleyat kathysb@outrigger.com,

via interoffice mail to OEH/HR, or by phone at (808) 921-6957.

© 2012 Outrigger Hotels Hawaii An Equal Opportunity Employer

Happy Birthday!June 27: Wai Yin Ho, Kahealani K. Paik, Elena Y. Souza, Cristine Mae K. Weller Ongoy, Aaron K. Sell, Jocelyn Pastrana Urayanza, Laitia Senivota and Salote Bali.

June 28: Romeo Cabilis, Ofelia A. De Jesus, Adelina B. Roblero, Noraida Panday Marvil, Mark Junel M. Pascua, Daisy F.Y. Chun, Pui Lam Lee, Sean Amaguin, Bulou Mareta Sekamate, Aneet Atish Chand, Ashneel Parasad, Kathlene Stewart and Bronwyn Anne Marshall.

June 29: Chuck Shishido, Carolyn L. Lopes, George Poon, Angela S. Hiranaga, Joanna Z. Huang, Estelita Agaran and Essential Kimiuo.

June 30: Jia Liang Ou, Paul R. Devich, Junko O. Austin, Jocelyn G. Rothe, Emilia Mangaoang, Shailesh Kumar and Joana Vibose.

July 1: John R. Paz, Boy Villanueva, Ruel R. Laborte, Teodolfo E. Valencia, Raymond T. Scott, Sek Chih Gong, Karina Szekeres, Bagus Arsana, Komang Sastrawan and Kade Arsana.

July 2: Peter P. Mercado, Maribel Procesa T. Lagalo, Nurhan Enustun, Constance E. Apuna-Diego, Debra-Ann K. Chan, Clara Han, and Troy M. Boyce.

July 3: Myrna I. Elamparo, Cari Ann Coates, Georgia J. Tsukazaki, Salome M. Manalo, Zhanyun Chen, Jonathan E. Bacaway, Gregg Enright and Carmelita David.

If you are interested in the positions listed below and meet the qualifications, you may apply online. Please go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is June 22, 2012.

Sales Coordinator (Full-Time)Will provide secretarial and administrative support for two Regional Directors of Sales. Must be able to answer the main Sales phone line and will be responsible to check availability and book room reservations for VIP clients. Proficiency in Excel and other Microsoft office programs required. Must be detail-oriented, able to multitask and have excellent communication and organizational skills. Will assist with special projects and tasks and perform other clerical duties as assigned.

Guest Service Representative (Full-Time)Must have at least one year customer service and cashiering experience, preferably in the hospitality industry. Must have basic computer skills and be able to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and any shift. Previous timeshare experience preferred.

Cocktail Waithelp (On-Call)Responsible to service guests with beverages and/or food in a timely manner, resulting in a positive guest experience. Must have a friendly, positive and service-oriented attitude and able to work any day and shift.

Bell/Valet (Full-Time)Must have at least one year customer service experience and be able to lift and carry 70 lbs. Must be flexible to work any shift and day. A valid driver’s license and clean driving abstract required.

Keauhou Beach ResortBell Person (Full-Time)

Must have at least six months customer service experience, be able to lift 70 lbs and be flexible to work any day and shift. Must have a valid driver’s license.

Employment Opportunities

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Outrigger Twin Towns Rocks On!By Gavan Conway

 

Each year the neighbouring border towns of Coolangatta and Tweed Heads celebrate ‘Coolie Rocks On,’ showcasing music and vehicles of the 50s and 60s. Outrigger Twin Towns was right in the middle of the action with vintage cars and motorbikes on show in the hotel foyer, the jukebox playing some great Rock ‘n Roll oldies and employees dressed up in their (or Mum & Dad’s) attire of the time. 

Chris deClosey and Joe Bendeich imagine themselves touring on a Harley Davidson

Lauren Cole, Heidy Barbera, Rachael Cowan, Chris deClosey and Courtney McNeill hang out in front of a 1935 Ford Coupe

Congratulations, Amanda

By Darren Edmonstone

I join Human Resources in congratulating Amanda Gaudion on her promotion to Director of Sales and Marketing for our Australia properties. Amanda is based in Surfers Paradise.

As you may know, Amanda has been with Outrigger for many years in various operational and sales capacities, most recently as Senior Business Development Manager, Australia. In her most recent role, Amanda has demonstrated her ability to manage existing relations and develop important new ones with the travel trade, both in Australia and internationally. She is well prepared for her new responsibilities and says she is up for the challenge. Amanda brings a great mix of operations and business development knowledge to her new role. Her experience, both within Outrigger and with other hotel companies, includes tourism-related marketing and promotions, operational management and development, team and project management and strategic planning, not to mention valuable frontline experience in reservations and guest services. Amanda has won awards for delivering exceptional customer service, negotiation and account management skills and as employee of the month and manager of the year. Her exceptional interpersonal skills, professional demeanor and positive attitude have and will continue to serve her well throughout her professional career. Even outside of work, Amanda is very active playing a lot of netball (basketball), running and cycling, as well as spending quality time with family and friends. A lover of travel, Amanda’s favourite destinations in Australia are Rainbow Beach in Queensland and Freycinet National Park in Tasmania. Further afield, she loves Thailand, Prague and Slovenia. Congratulations and well deserved, Amanda!

Amanda Gaudion

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Outrigger Guam Resort B-Ball Team Places Second!By Kristin Ramos

Congratulations to our very own Outrigger Guam Resort Team for having made it to the Guam Hotel and Restaurant Association’s (GHRA) championship game on June 12 and winning 2nd Place Overall in the Recreational Division in the 2012 Basketball League—a first, and certainly not the last, in our team’s history! We are so proud of their accomplishment! 

Clark Aquino, Ronan Ayo, Joe Ancaya, Erick Catindig, Dominic Manibusan, Jesse Manase, Cris Fernando, Jeremy Ngiralbong, Ricky Evangelista, John Manulutac, Ryan Serrano, James Opena, Will Davis, Advent Escoto, Robert Ludwig, Adonis Ronquillo and Dante Vergara. Not pictured: Coach John Pangilinan.

“No Plastic – That’s Fantastic” Continues to Gain Momentum

By Peter Hopgood

On Tuesday, 12 June, the winners of the “No Plastic – That’s Fantastic” school poster competition were announced at

Outrigger on the Lagoon - Fiji! Each winner received $500 for their school, plus

$100 for themselves. The winning schools and students were presented with their prizes by the President of Fiji, Ratu Epeli Nailatikau. Back in March of this year, the Coral Coast Hotel Association launched their “No Plastic – That’s Fantastic” campaign on the Coral Coast. Over 20,000 eco-friendly shopping bags were distributed to the school children in the Nadroga/ Navosa provinces. In partnership with the Ministry of Environment, Ministry of Education, Sigatoka Council and the Retailers

Association, the hoteliers are determined to rid the Coral Coast and surrounding provinces of plastic bags. The campaign involves poster competitions, Cleanest School competition, oratory competitions and music and dance competitions. Fundamentally, the whole idea is based on the distribution of eco-friendly shopping bags to all households and school children on the Coral Coast so that when people go shopping, the goods they purchase are placed in their shopping bags rather than plastic bags. The whole concept is based on the Coral Coast becoming a plastic-free zone. The campaign will also be supported by the Cleanest Village, Greenest Retailer and Greenest Market Vendor. All guests visiting the Outrigger on the Lagoon - Fiji resort currently receive a complimentary shopping bag upon check-in to use when they go shopping and also go on day tours!

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Ambassador of AlohaBy Robert McConnell

A spry 92-year old Tony Del Piano greets guests in the lobby of the Outrigger Waikiki on the Beach each Friday. For those who don’t know Tony, he was hired by Roy Kelley as one of Outrigger’s first General Managers. Our guests and employees look forward to seeing Tony and hearing the many stories of his and Outrigger’s past. He is truly an Ambassador of Aloha.

Dr. Chuck Kelley with former Outrigger General Manager Tony Del Piano

Record Staff Levels at Outrigger on the Lagoon – FijiBy Peter Hopgood

Staffing levels at the Outrigger on the Lagoon - Fiji have exceeded over 600 staff. With the introduction of new guest services, such as the meimei nannies, teen activities, talai butlers and spa therapists, the resort has been able to recruit an extra 300 staff over the last three years! Providing an additional 300 jobs to local unemployed youth has been one of my greatest achievements since taking over the resort three years ago. As the resort business has grown, it has allowed us to create new roles! Every three months we go out to our local communities and provide employment opportunities to the unemployed youth. The wonderful thing in Fiji is that most of the kids have warm friendly personalities that are ideal for hospitality—all they require is some technical training.

Over the past three years the resort has seen considerable growth in occupancies and guest visitation. This pattern is forecasted to continue in the coming years thanks in part to the popularity with wedding couples, with over 250 weddings booked for this calendar year!

A growing vuvale (family) at the Outrigger on the Lagoon - Fiji

Make that 29! TripAdvisor continues to acknowledge properties worldwide with their 2012 Certificate of Excellence, and we are thrilled to

make that number 29 for Outrigger! Below is a recap of all our properties who have received this recognition to date, and again, congratulations and mahalo for providing service excellence the Outrigger Way.

Hawai‘i

Embassy Suites®–Waikiki Beach Walk®

Holiday Inn® Waikiki Beachcomber Resort

Keauhou Beach Resort

OHANA Waikiki Malia

Outrigger Aina Nalu

Outrigger at Lae nani

Outrigger Fairway Villas

Outrigger Kanaloa at Kona

Outrigger Kiahuna Plantation

Outrigger Luana Waikiki

Outrigger® Maui Eldorado(SM) Ka‘anapali

Outrigger Napili Shores

Outrigger Palms at Wailea

Outrigger Reef on the Beach

Outrigger Regency on Beach Walk

Outrigger Royal Kahana

Outrigger Royal Sea Cliff

Outrigger Waikiki on the Beach

Hawai‘i (continued)

Outrigger Waikiki Shore

Outrigger Waipouli Beach Resort

The Kapalua Villas

Wyndham at Waikiki Beach Walk

Asia

O-CE-N Bali by Outrigger

Outrigger Laguna Phuket Resort & Villas

Phi Phi Island Village Beach Resort & Spa

Australia

Outrigger Little Hastings Street Resort and Spa Noosa

Outrigger Twin Towns Resort

Fiji

Outrigger on the Lagoon - Fiji

Guam

Outrigger Guam Resort

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Outrigger Ensures Teenagers Aren’t

Lost in the “Gap”By Peter Hopgood

A new range of activities for teenagers has been launched at Outrigger on the Lagoon - Fiji to fill in the gap between

kids clubs and adult activities. Traditionally offering activity programs aimed at younger children, the resort’s new Teenager Activity Program ensures teens have an unforgettable holiday and don’t get lost in an age gap as they mature from childhood to adulthood. The popular activities include spear-making lessons, a Sigatoka Sand Dunes tour, Tavuni Hill Fort tour, a Bebe Hill hike and an Enchanted Pool hike. A trip to a local high school is the most popular programme and gives teenagers an opportunity to learn how local kids are educated and provides them insight into the daily Fijian way of life. In return, local high school kids have the opportunity to meet similar-aged students from foreign countries and learn more about the world. All activities are supervised by the resort’s experienced Activities Crew and are designed to be both culturally educational and fun, often including local attractions which aren’t on the mainstream tourist circuit but are rich in local history and culture. A small fee is charged to cover expenses and admission fees where applicable and profits raised from the high school visits are donated back to the school to assist with educational resources. The Teenage Activity Program is supported by the Outrigger kids clubs, Little Riggers for 3-7 year olds and Beach Riggers for 8-12 year olds, which provide a range of fun and age appropriate activities and cultural experiences. The Meimei nanny service provides one-on-one care for children aged six months to two years and two children per nanny for children aged three and over.

Everyone has an unforgettable holiday at the Outrigger on the Lagoon - Fiji

Good Health for Us and Our Community

By Patcharee Chanantho (Khun Paew)

Outrigger Laguna Phuket Resort and Villas joined in the 7th Laguna Phuket International Marathon aptly called “Run Paradise” on June 10. A record field of more than 4,000 runners from 50 countries participated in a variety of distances: 42k, 21k, 10.5k, 91.5FM (radio station) 5k community walk and a 2k children’s run. Twenty-seven Outrigger Laguna Phuket hosts participated led by our Executive Chef Robert Czeschka who completed a full marathon and myself, completing the half marathon. A Finance team was led by Financial Controller Khun Patchara Sommana (Pat), and a volunteer aid station team was led by Activity Manager Khun Panumad Thepthong (Nu) and Executive Housekeeper Khun Siriwan (Nok). In addition to keeping our bodies healthy, we also helped our community by joining with Laguna Phuket Corporate Social Responsibility in raising funds to support a mobile library and learning centre for local children. It was a very good day!

Photo above - Ready to run!Photo left - Aid station volunteers

Photo below - Finishers!

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“Sewn into One”By Natalie Caceres

“A quilt is a symbol of teamwork and collaboration. Like paddling our canoe through the 6 Paddles Process, this would not be possible without your joint effort and creativity!” announced General Manager, Dean Nakasone, to a full house of smiling employees. The quilt was revealed to all Holiday Inn® Waikiki Beachcomber (OBC) employees and Kaipo Ho, who commented on the beauty and symbolism of a quilt in the Hawaiian family culture. Our employees are our ‘ohana away from home and to be able to share this piece of cultural significance is a symbol of connectivity and shared values. Throughout a six-week process, lead Alaka‘i Darnell Zablan held workshops for employees to get creative and make their own quilt piece. A plethora of accessories were available to decorate with like colored buttons, leaf stamps, sequins, feathers, fabric paint, ribbon and appliqués. It was incredible to see how each employee transformed a plain 6” x 6” quilt square into something that represents his or her personality and culture. A common theme throughout became apparent—the simple, yet very meaningful, words “aloha” and “‘ohana” spoke volumes to many. The sewing together of each fabric square to make this quilt symbolizes the connection each one of us has with one another—many being “Sewn into One.” We are, indeed, ‘ohana.

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It’s a Small WorldContinued from page 1

Linda VG Kelley, Tom Akin, Dr. Kelley and Rep. Mike Coffman - 2012

came up in the spring of 1970, he flew to Hawai‘i to meet his fiancé, Lana, a lady from his hometown, Evansville, Indiana. He recalls that they met at Ft. DeRussy and were told there was a room available at the Outrigger Waikiki. The couple had a great but far too brief time in Waikīkī. They relaxed on the beach, visited the Punchbowl Cemetery and watched Don Ho perform “Tiny Bubbles”! He also recalls listening to Terrie and Jennie Frankel, “The Twin Sisters Two,” who performed nightly in Davy Jones Locker, the poolside bar at the Outrigger Waikiki. I commented that it was a hectic time for the members of our ‘ohana working the Front Desk and the Reservations telephones in those days. Reservations was still a rotary-dial phone operation, with just three or four agents working in a small office behind the Front Desk with little help from the “Stone Age computers” we were just beginning to adapt to our needs at the time. While the military was able to “schedule” R&R, the vagaries of war introduced a great deal of unpredictability into the timetable. Families would arrive in Waikīkī and find that their loved ones in the military had been delayed. With scant communications available, family members who had already arrived in Honolulu would often have no alternative but to go to Hickam Air Force Base every day and watch the planes unload, hoping to find their husband, brother or son coming down the steps. (Jetways had yet to be introduced.) Some arrived still in their battle fatigues, having been plucked from the field only a few hours before. In the midst of all this, the Outrigger Waikiki was always full and scrambling to find space for everyone. Each night was a struggle, as we balanced commitments to tourists with reservations and last-minute calls from the R&R Housing Office pleading for “just one more room” for a serviceman or -woman. The effort was not without cost, however. In 1970, I was slapped with a subpoena one day to appear in court to answer to a tourist whose reserved room had been given to a serviceman on R&R. We fought the case and lost, and Dold v. Outrigger has become the classic benchmark for hotel overbooking liability in America. However, I supported our staff, and told Akin that if I had to make the call again today, I wouldn’t change a thing. In fact, 42 years later, we still work very hard to find “just one more room” for those who serve our country. Our Military Liaison Office works day and night to see that everyone is accommodated at a price they can afford. In recognition of her tireless efforts to make that happen, next Saturday night, June 23, the Honolulu Council of the Navy League will honor Mildred Courtney, our Military Liaison, with the American Patriot Award. She will be introduced by Outrigger CEO David Carey who has also been tireless in his efforts to assist our servicemen and -women. Also being honored that evening with an American Patriot Award, alongside Mildred, will be retired Navy Captain John S. McCain III – better known to most of us as a U.S. Senator from Arizona and former candidate for president of the United States.

It’s going to be a memorable evening but perhaps no more memorable than that day in 1970 when Tom Akin flew from the Mekong Delta to meet the future Mrs. Lana Akin at the Outrigger Waikiki for an unforgettable but all too brief few days of R&R.

A balancing act at the Outrigger Waikiki Front DeskHere Dr. Kelley must have found that “one more room!” - 1975

The Twin Sisters Two - Terrie and Jennie FrankelPlaying in Davy Jones Locker at Outrigger Waikiki - 1970