NEWS, DATA, AND COMMUNICATIONS

“By day 90, [you will

be prepared] to

represent Nissan in

any setting, personal

or professional.”

—EXCITE Orientation

In This Issue

Business Disruption

IS Connect

June Feature

Pomeroy Visits the

NDC

ServiceNow Helsinki

Phishing Season

Ozone warnings are in effect in Denver; keep emissions low with the Nissan LEAF.

Built for Success Over the past year, Nissan IS has seen a significant drive towards training from multiple

fronts. With the rollout of the new Learning@Nissan Learning Management System to the

sharing of NISSAN WAY Leadership Academy courses, Nissan is investing in its employees

as much as the employees are investing in Nissan. But that investment truly starts the mo-

ment new employees step through the door, and Nissan’s onboarding practices help the

company’s relationship with its employees get off on the right foot.

A Warm Introduction In June, Emily Staubus and Adrian Davis offered a “Train the Trainer” session for training

leads across NNA. This session was aimed at preparing trainers within Nissan to provide a

thorough, streamlined orientation for new employees. With a more uniformed approach to

content, Nissan onboarding trainers can ensure that they’re covering all of the critical topics

and building a strong brand loyalty from the start, while keeping employees excited and well-

informed.

Learning@Nissan—Full of Knowledge Although not a curriculum, Learning@Nissan contains a wide selection of courses that new

employees can utilize to further their skills. Even veteran employees can take advantage of

the content there: videos such as the Renault-Nissan Alliance Discovery and the NNA–V-up

Training can strengthen one’s knowledge and abilities.

If you’d like to pursue training opportunities or learn how you can assist in supporting the

onboarding process, speak with your Training Focal at your location or your Contracting

Contact Point for more details!

A SIM Newsletter—Denver/RNTBCI/HQ June 2016

SIMPLE TIDBITS

Service Uninterrupted With the technology of today, business runs very smoothly as computer and data-

bases communicate with one another to streamline services. But what if a key ap-

plication or network goes down? NMAC is unable to process customer account

updates, and dealers can’t complete the financing for car sales. The Impact is sig-

nificant and the Urgency tremendous—but this outage isn’t fixed for over two

hours! This will certainly impact our Business Disruption for the month.

What Is It? In layman’s terms, Business Disruption (BD) is the measure of downtime for critical

services, also known as outage. For Nissan IS, this measure is a Hoshin Kanri

objective, with a target of an average of 60 hours or less per month over the course

of the year. The key is restoring service to the end user community as quickly as

possible. “It’s all about teamwork,” noted Debora Murray, Incident Management

Process Manager. “Everyone has a role to play...a skill or knowledge that’s needed

to resolve the problem.” In that respect, BD also serves as a measure of that team-

work.

Tracking BD begins at the Incident or Event level and is monitored by the Business

Disruption Team. Monitoring BD used to be a completely manual process. Now,

with recent enhancements deployed to ServiceNow, BD can be tracked through an

Incident ticket, with outage duration times automatically calculated based on the

application’s availability window.

Why Does It Matter? Even a 20 minute delay can be detrimental—both to our end user community, and

to our performance goals! The biggest goal for Business Disruption is to report

timely and accurate information; instead of spending time tracking outage BD man-

ually, downtime can be reported much more quickly by the Nissan IT Analysts.

Unfortunately, BD does not directly reduce outage time, but it can encourage in-

vestigation into the improvement of current processes. The quicker an SRT team is

engaged, the sooner a resolution can be determined and the sooner service can

be restored.

June Feature:

Barbara LaRosa

First thing in the morning, you might still

be too tired to interact with the team at

the front desk. But not at the NDC. No;

Barbara (Barb) LaRosa, security for

Whelan, is a personality you can’t miss,

even before that first cup of coffee.

Barb served as a

Flight Medical

Technical in the

Air Force, but has

been with

Whelan Security

at Nissan for 2.5

years. In Decem-

ber 2015, Barbara was called to man-

age security at MillerCoors Brewery as a

Project Manager; here, she received a

crash course in Incident Management

and took on many additional security

responsibilities. However, in May 2016,

she was called back to Nissan.

Barb smoothly handles security within

Nissan: she’s quick to respond to any

concerns, and she’s also a fountain of

knowledge and support outside of her

security responsibilities. She’s also a

fast friend and a caring mother. We’re

incredibly thrilled to have her back with

our team!

No better picture captures Barb’s spirit.

May squeaked in with 59 hours, putting us at an average of 50 hours YTD.

Want to nominate someone for the feature?

Reach out to your Newsletter representative to

explain why that person is awesome!

Sun and Fun

and Ah-Choo! The flowers are in bloom and

the bees are humming—must

be summer. However, with

summer comes those aller-

gies, but you should have to

fear that at work.

If you have severe allergies

that is caused by a threat on

campus (particular types of

flowers, bushes, trees, or

bugs), please notify Dave

Copeland. The Facilities team

will work to remove the of-

fense as quickly as possible.

Friends with

Fur With pets on our minds fresh

after the pet drive, did you

know that you can easily

adopt a pet here in Denver?

The Denver Dumb Friends

League (DDFL) has a local

shelter on Quebec and Evans

where you can find a four-

legged buddy. The DDFL has

cats, dogs, rabbits, and other

small mammals, and permits

same-day adoptions.

The DDFL will be hosting Cat

Fest on July 9th, and adult

cats will only require a $10

adoption fee. Consider seek-

ing out your new family mem-

ber today!

Toys, treats, and general care items will help supply the Denver Dumb Friend’s League.

IS Connect: Pet Drive The dogs, cats, and small mammals at the Denver Dumb Friends League will be very

happy and comfortable with the number of supplies donated by the NDC. The initial

goal was 30 items, but with the outpouring of donations, that goal was expanded to 50

items. By the end of the month, the NDC had tripled its goal, exceeding 150 items!

From dog and cat treats, to general clean-up supplies, the NDC showed that it hopes

the best for its local shelter animals.

We’d also like to extend a special thanks to Debora Murray, Niki Long, and Daimeon

Pilcher for their generous contributions to the Pet Drive. A large thanks goes out to

every person who donated!

What’s Coming Up for IS Connect— In alignment with Nissan Headquarters, July will focus on a School Supplies Drive.

Employees are encouraged to bring in miscellaneous school supplies in new or slightly

-used condition; these supplies will be donated to the Minority Enterprise & Education-

al Development (MEED) backpack drive for Denver Public Schools. The first five items

you donate earns 2 points each; after five items, you’ll receive a lump 20 points.

Speak with your IS Connect lead for a list of items you can donate, or to drop off your

donations.

Be sure to check out the monthly IS Connect announcement for instructions on

how to become an IS Connect member!

The Sunderland plant employs over 6,000 employees.

Summer Worldwide Shake up your summer this 2016 by participating in some summer holiday traditions celebrated around the world.

Obon Festival—Japan July 13th—August 15th Keep the memory of your ancestors alive by floating candle lanterns down a river, dancing, and enjoying fireworks in the sky.

Picnic Day—Australia

August 5th Originally celebrating the emancipation of Chinese railway workers, Australia turned this celebration into a day for food, sack races, and tug-o-war.

La Tomatina—Spain August 31 Quite literally, this is just a day to gather in the streets and throw tomatoes at one another for entertainment.

Nissan Faces the “Brexit” On June 23rd, 2016, the United Kingdom voted to exit the European Union; akin

to a single state leaving the United States. A big impact from this is Britain's de-

parture from a “free trade area” which allowed it to trade with other European

countries without having tariffs imposed.

So how would this impact Nissan? Nissan has a manufacturing plant in Sunder-

land in the UK. Vehicles made in this plant would be charged tariffs to be

shipped outside of the country, making production in this plant more costly. How-

ever, this potential impact could take some time, since the UK’s departure from

the EU could take a few years.

“We have a rich heritage in the UK with 30 years of manufacturing and engineer-

ing presence, and remain committed to building and engineering cars in the

country,” Carlos Ghosn, CEO, said about the Brexit in February. “Each future

investment opportunity will be taken on a case by case basis, just as it is now.”

Dealers and NDC

Come Together On July 15th, the NDC team will be

participating in another Habitat for

Humanity build (on a much warmer day

than last year!). But this time, the NDC

has included local Denver dealers to join

them in their effort. So far, the interest

has been tremendous, and volunteer

capacity has already been reached.

“[The] goal is to create a win-win event

where we collaborate and help our

community,” stated Rick Blodgett.

Support Your Team!

-NNA Denver Local Events-

Renaissance Festival

June 11th—August 7th

http://coloradorenaissance.com

Dragon Boat Festival

July 30th-31st

Sloan’s Lake

Have your local event listed here! Reach out

to your newsletter representative!

Pomeroy Drops In Last month, the NDC received a visit from Lori

Kampfe, a representative for Pomeroy . Many of

the Service Desk team are Pomeroy employ-

ees, but a visit from the mothership was a

pleasant surprise. Along with employee review

sessions, Pomeroy provided some snacks for

their contractors.

“It was nice to see the Pomeroy management

onsite,” stated Julia Lee, a Pomeroy employee.

Pomeroy contractors seemed pleased with the

visit, even after their review sessions.

New ServiceNow Scenery In fall of 2015, Nissan rolled its ServiceNow user interface to the Fuji version. This

change made the display a bit softer, a bit more customizable, and allowed for better

features such as an improved Knowledge Base.

It’s time again for an upgrade, and this time, we’ll be rolling out Helsinki. This new ver-

sion will bring new upgrades and the potential for newer features. For example, Helsinki

permits multiple Knowledge Bases to be created; it encourages dashboard design; and

it has a sleeker look for its service portal.

Keep your eyes open for announcements on the Helsinki upgrade. User Acceptance

Testing is expected to kick-off in July, with an anticipated release date in September.

Go Phish! Break out the rod and tackle—summer’s here, and it’s time to go fishing! But on the internet, it’s phishing season all year round.

Phishing is an attempt at obtaining sensitive information by masquerading as a trustworthy entity via electronic communication. As

a business that regularly uses email, we are susceptible to phishing at any time. Phishing scams are easy to spot, if you take a

moment to review the content before you click.

This year, the Information Security team has randomly tested Nissan employees with fake phishing emails. These emails usually

prompt you to click a link in the email. Hover over the link without clicking, and a URL will appear; if you don’t recognize the URL,

report it as a phishing attempt. Email infosec@nissan-usa.com with the phishy email as an attachment, and don’t take the bait!

Lights, Cameras,...Train!

If you were unable to attend the FY16 RTB Process Training that was presented at Headquarters the week of May 9th,

there’s good news! The IS Service Integration & Management team has provided recorded versions of each of the

training sessions on Learning@Nissan for you to view at your convenience. These videos will act as equivalents ton

your Learning@Nissan transcripts to the live sessions that were offered

For Service Providers of contractors who are unable to access Learning@Nissan, the videos are also hosted on a

SharePoint page. To access this SharePoint page, please reach out to SIMTraining@nissan-usa.com to request a link.

New “Help” pages in Helsinki

Contact Us

If you’d like to have a

story included in the

NDC Newsletter, please

reach out to your

newsletter representative!

Adriana Garcia

General SIM/IS News

Adriana.Garcia@nissan-

usa.com

Julia Lee

Service Desk News

Julia.Lee@nissan-

usa.com

Vijayalakshmi

Senthilkumar

RNTBCI News

Vijayalakshmi.

Senthilkumar@rntbci.com

Birthdays

Avery Pier—July 7

Gethro Guerrier—July 10th

Natalie Wirth—July 15th

Keisha Landrum—July 28th

Dominic Jennings—July 30th

Anniversaries

Pam Nolte—2 years

Carolina Gonzalez—2 years

Nissan North America—Denver

106 Inverness Cir E.

Englewood, CO 80112

Congratulations, and we’re glad to have you on our team!

NDC Versa-tile Team 3 Non-repeating LAN

240pts 40pts 0pts 128pts 60pts

NDC IS Connect Standings