Journey To Business Resiliency...Company alumni/friends Other affiliations/alliances Account Base...
Transcript of Journey To Business Resiliency...Company alumni/friends Other affiliations/alliances Account Base...
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Journey To Business Resiliency
PRESENTED BY
Mark Kirstein, Linc Miller, Mary Crisci
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• Introductions & Agenda
• Assessment
• Planning
• Execution
• Looking Ahead
• Q&A
Where to Next?
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Uncertainties
How Do I Respond?
How Do Keep Everybody Safe?What Are the Risks and Liabilities?
How Do I Lead My Employees?What is the Business/Personal Balance?
What Changes Do I Make in the Business?
How Will My Clients Respond?Immediately, 3 Months, 12 Months?
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Heading1. Tactical evaluation and planning
• Organizational Values Beliefs and Behaviors
• Analysis of External Environment
• Competitive Analysis
• Key Market Factors
• Ideal Attributes Scorecard
• SWOT Assessment
Path to Refocus: Analysis, Decisions and Projects, Execution
2. Decision-making
Project definition• Brainstorming Priorities
• Establishing Expectations for
Key Priorities3. Resource and responsibility
assignments
Metrics and Accountability• Allocation of Resources and
Responsibilities
• Planning Review Meetings
• Plan Summary
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Path to Refocus: Analysis, Decisions and Projects, Execution
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Analyze the External Environment
Environmental Factor Priority Impact on business How Changed? (Since Feb)
Economy
Governmental Issues
Regional Influences
LM
Service Structure
and DeploymentDirect/remote
Internal/outsourced
Product/service-based
Team-selling focus
Alliance/channel partners
Industry specialization
Practice/specialty groups
“Strategic” teaming
Market PatternsDemographics
Buying access
Brand image
Ethical issues
Cultural issues
CompetitionFootprint
Customer view/acceptance
Growth pattern
Sales/marketing strategy
Pricing model
Distribution methods
Territory value propositions
Affiliations/AlliancesIndustry/trade associations
Local colleges and universities
Locations of clients from elsewhere
Current channel partners
Current alliance partners
Current prime/sub-partners
Chambers of Commerce
Company alumni/friends
Other affiliations/alliances
Account BaseVertical focus
Company size
Common pains
Sales-cycle length
Revenue potential
KARE (Keep, Attain, Recapture, Expand)
Competitive positions
Commercial vs. public sector
EconomyMarket cycles
Seasonal buying patterns
Regional influences
Growth
Vertical impacts
Governmental issues
Environmental issues
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CompetitionHow Will They Respond?
Which New Competitors?
Affiliations/AlliancesWho are my fellow Travelers?
Who do I need to join?
Key Questions We Addressed
Service Structure
and DeploymentWhat New Requirements?
What will I need?
Market PatternsWhat New Issues and Will Emerge?
Account BaseKARE: Keep, Expand, Recapture, Acquire
Which will remain viable?
New Targets
EconomyDuration
Depth
Direct Impact
LM
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Example: Analysis of the External Environment
Environmental Factor Priority Impact on business How Changed? (Since Feb)
Economy
Governmental Issues 2 Moderate Remote working; no in-person trainingNo in-person networking
Market Cycles: Recession 1 High- Likely Negative - Two customers- 1 shut down; 1 retail demise
- Construction may return to training viability (was too vibrant)
- Medical non-viable for foreseeable future
Service Structure 2 Moderate- Positive - New topic areas in strong demand
- Organizational Excellence (analysis, plan, execute)
- Remote Selling- Remote management- Crisis management- Social Media Selling
Service Structure 3 Moderate- Negative - Hiring demand decreased, lowing demand for “Hiring Model” and Assessments
MK
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SWOT For Today & 12 Months+
MK
Internal Analysis
1. How do I limit negative effects
within your control
(weaknesses) and outside your
control (threats)?
2. What can I do to leverage my
strengths and capture my
opportunities?
3. One action YOU can take today
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Heading• Key priorities flow from
• Ideal Attributes Scorecard, and SWOT Assessment
• Strengths, Weaknesses, Opportunities, Threats
• Which weaknesses will likely prevent growth of your organization?
• Which opportunities offer the best opportunity for growth if pursued?
• Will you be able to quantitatively measure progress on a regular basis?
Identify Priorities
Identify Where we are
Where we want to go
The path to get there.
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Identify Key Priorities
LM
What will change when you
have successfully addressed
this priority?
How will you know when you
have successfully addressed
this priority?
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Identify Key Priorities
LM
How do we know we’re on course?
What are our Metrics?
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Heading• What are key priorities?
• Stay Afloat
• Generate Revenue
• Scale to New Demand
• Shift Market Positioning
• Continue Current Course
• Other
Assessment: Where now?
MC
• What challenges to address?
• Cash Flow
• Current Team
• Work-at-Home Restrictions
• Organized, Systematic Plan
• Leadership
• Market swing – pending recession?
• Other
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• How will this be communicated to the organization?
LM
Execute & Change Management
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• Who’s responsibility in the organization is it to drive the review process?
• Owner
• C-Suite
• Sales Manager
• Sales Team
• Outside Resource
• Is the buck being passed?
• Do you need to outsource any part of this?
Questions
MC
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LM
Test and Document
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Managing Stakeholders Through Change
• Communicate
• Guide
• Support
• Principles of Change Management1. Know where you are today.
2. Know where you want to be as a result of the change.
3. Identify the why, what, and when elements of getting there.
4. Involve the people affected by and integral to carrying out the change.
5. Develop a plan.
6. Monitor progress.
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Heading• “The only thing standing
between you and your key priority is the bullshit story you keep telling yourself as to why it can’t be achieved.
• “At the end of the day, let there be no excuses, no explanations, no regrets.”
It Starts with a Commitment
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Heading?:
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