Jose Eugenio Beltran Pantoja english nuevo (4)
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JOSE EUGENIO BELTRAN PANTOJA Valle de los Helechos 1643, Col Jardines del Valle, Zapopan Jalisco México eugenio [email protected] 52 33 13273225 WORK EXPERIENCE TELETECH Position: Six Sigma Black Belt Process Improvement Analyst From: August 1 st 2014 to date Supervisor: Yesenia Guerrero PI Consultant Six Sigma [email protected] Duties and responsibilities include the following. Develops solutions to organizational issues and concerns, and develops organized change strategies and Plans and/or conducts training for project implementation. Evaluates strategies and programs to measure the achievement of established goals. Establishes and documents processes that support the continuous improvement of sound business practices. Develops project plans and documentation to support the project management organization. Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets. Develops and revises business operations processes, and coordinates technology solutions.
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Transcript of Jose Eugenio Beltran Pantoja english nuevo (4)
JOSE EUGENIO BELTRAN PANTOJA
Valle de los Helechos 1643, Col Jardines del Valle, Zapopan Jalisco México eugenio [email protected]
52 33 13273225
WORK EXPERIENCE
TELETECH
Position: Six Sigma Black Belt Process Improvement Analyst
From: August 1st 2014 to date
Supervisor: Yesenia Guerrero PI Consultant Six Sigma
Duties and responsibilities include the following.
Develops solutions to organizational issues and concerns, and develops
organized change strategies and
Plans and/or conducts training for project implementation.
Evaluates strategies and programs to measure the achievement of established
goals.
Establishes and documents processes that support the continuous
improvement of sound business practices.
Develops project plans and documentation to support the project management
organization.
Collaborates with functional areas to develop and maintain performance
metrics, measurements, methods and targets.
Develops and revises business operations processes, and coordinates
technology solutions.
Develops and uses work aids, such as process descriptions, checklists,
templates, and guides to assist personal implementing defined processes.
Interprets historical, current, and projected data to identify problems, causes,
and areas for which procedural or system changes are indicated.
Reviews and write comprehensive technical records and reports, identifies
alternatives, and makes recommendations.
Oversees work simplification studies, and evaluates operations and procedures.
Position: Work Force Management Specialist (serving Bank of America)
From: July 26, 2011 to July 31st 2014
Supervisor: Jonatan Vargas Work Force Team Lead 33.10 86 16 00
Accountable for managing agent staffing to client delivered volumes.
Responsible for meeting client required service levels while also maintaining
appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets
to meet TeleTech financial requirements.
Responsibilities include: understanding the contractual parameters of the client; in-
chair occupancy, average call handle time; tracking and trending call volume
history; tracking associate absenteeism and other components of the overall work
flow; provide, coordinate, analyze and consolidate all schedule adherence data in
order to deliver processes and project work in a timely and accurate manner
following company and client requirements and standards.
Responsible for presenting production reports and data analysis.
INDUSTRIAS GANE, S.A. de C.V. (Guadalajara, Mexico)
Position: Head Distribution.
August 2010 to December 2010
Supervisor. Felipe Hernandez Head Logistics (33) 31.24.37.32
Responsible for implementing a 3PL operation (Zimag Logistics)
Improving customer service
Cost Control
Responsible for shipment planning and production coordination to met desired
case fill.
UNILEVER
From: November 1995 to December 2009
UNILEVER Position: Head Central Traffic From: January 2008 to December 2009
Supervisor: Maurico Mani /National Traffic Manager
UNILEVER Position: Head West Distribution Center / Regional Customer Service Rep.
Responsible for the operation of the distribution center with a 3PL,
Inventory audit,
Service levels improvements
Budgeting
National network project planning,
Cost analysis.
Forecasting and deployment to 4 warehouses
ISO
UNILEVER Position: Accountant Head West Administrative:
Responsible for Bank accounts , Inventory management
Accounts payable and receivable,
Assets reconciliation,
Sales forecasting,
Budgeting and spending analysis,
Balance Sheets, P&L Statements.
ADVANCO FIRE PROTECTION (Ontario, Ca.)
Position: Administrative Assistant
From: Jan – 1995 to Sep 1995
Supervisor: Rigo Vazquez President (909) 460 2510
Responsible for Accounts Payable and Receivable,
Payroll
General Ledger and other administrative responsibilities
Operadora Vinícola de Guadalajara
Position: Branch Accountant
From Jun 1991 – Sep 1994
Responsible for bookkeeping,
Accounts payable & receivable
General ledger
P &L statements,
taxes.
PERSONAL REFERENCES
Ing. Angel Lara Castro 333.167.83.96
LCP Mauricio Mani 552 899 1055
EDUCATION
Bachelor’s Degree in Accounting (CPA) Universidad de Guadalajara (1988-1993)
OTHER COURSES
Six Sigma Black Belt Certification (Aveta Business Institute USA)
Supply Chain Management Certificate ( Tec de Monterrey Mexico )
Auditing ( Knowledge and practical techniques for the execution of an accounting
audit )
LANGUAGES
Writing Speaking Listening Reading
Spanish 100% 100% 100% 100%
English 100% 100% 100% 100%
SYSTEMS
SAP, Office IEX, Oracle
