Stakeholder Engagement in Emerging/Frontier markets, October 2014, London
Johannisson300908
description
Transcript of Johannisson300908
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THE RAINBOW COLLAPSE
DATE July 15, 2008
TIME
5:37 PM
LOCATION
Liseberg Park, Gothenburg Sweden
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Attendance: 25.000(Day attendance: 36.000
Gothia Cup entries: 14.000)
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36 passengers
Rescue Operation:• Police Dept.• Rescue squad • Liseberg
• Alarm chain• Rescue plan/Crisis plan
3 seriously injured
33 ”minor” injuries
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SEQUENCE5:37
Collapse
5:40 Area roped off
6:10
All 36 passengers taken care of / brought to hospital
5:40
First media on site
…Immediate police investigation
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”TOP STORY”
• Major tourist attraction
• Affected a lot of people on/off site
• Kids involved
• ”Could have been a lot worse”
• Holidays – peak season – news drought
• Gothia Cup – focus on Gothenburg
• Side stories
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PHASE 1
Total focus on rescue operation
– AND NOTHING ELSE!
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PHASE 2 MEDIA
• Be there! Be available!
• Confirm the accident - verify number of injured /casualties
• Do not speculate
• Show compassion
• Don´t lose your temper – you´ll be provoked
• ”Buy time”
• Accept criticism
• Don´t ever lie
• Don´t forget internal information
• Press conference?
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CRISIS MANAGEMENT GROUP
• Make it small to secure information control
• One (or two) spokesperson(s)
• Administrative support• Be proactive towards all involved e.g. injured,
relatives, friends, personnel, media
• Try to regain the initiative!
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Media
The public
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Media
The public
Chats, communities, blogs, YouTube, mobiles, cameras…
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• Incidents / accidents will happen
• Prepare for the worst thinkable scenario
• Stories develop beyond control
• You will face unforeseen situations