Jodie Thompson Link.
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JODIE THOMPSON OBJECTIVE To assist and contribute to a strong team through my customer service and management skills that I have gained over the years. SKILLS & ABILITIES Organized and Reliable Microsoft Excel, Word and Power Point Level 1 Leadership Skills Human Relation and Marketing Skills Trained in Apollo and Sabre Reservation Programs EXPERIENCE Customer Service Representative, BMO-Bank Of Montreal October 2012- May 2015 -Assist personal and business clients with everyday banking needs such as deposits, withdraws, transfers, wire payments, bill payments, money orders, bank drafts and foreign currency orders. - Have the ability to think outside of the box when viewing a client’s profiles in order to suggest potential products for the client. Set up appointments with financial planners and financial service managers. - Work towards achieving targets as a team and as an individual through group meetings and one on one meetings with management. Residential Support Worker- Association Of Community Living June 2013- October 2014 -Responsible for creating a safe, comfortable living environment while providing one on one care to a physically disabled individual. - Cook meals, day to day house cleaning duties, bathing, dressing, toileting and other hygienic needs for the individual. - Delivering and recording daily medication and activities. - Provide companionship and guidance for the individual.
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Transcript of Jodie Thompson Link.
OBJECTIVE To assist and contribute to a strong team through my customer service and management skills that I have gained over the years.
SKILLS & ABILITIES Organized and Reliable
Microsoft Excel, Word and Power Point Level 1
Leadership Skills
Human Relation and Marketing Skills
Trained in Apollo and Sabre Reservation Programs
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE, BMO-BANK OF MONTREAL October 2012- May 2015
-Assist personal and business clients with everyday banking needs such as deposits, withdraws, transfers, wire payments, bill payments, money orders, bank drafts and foreign currency orders.
- Have the ability to think outside of the box when viewing a client’s profiles in order to suggest potential products for the client. Set up appointments with financial planners and financial service managers.
- Work towards achieving targets as a team and as an individual through group meetings and one on one meetings with management.
Residential Support Worker- Association Of Community Living June 2013- October 2014
-Responsible for creating a safe, comfortable living environment while providing one on one care to a physically disabled individual.
- Cook meals, day to day house cleaning duties, bathing, dressing, toileting and other hygienic needs for the individual.
- Delivering and recording daily medication and activities.
- Provide companionship and guidance for the individual.
RECEPTIONIST-TRADE SECRETS SALON
June 2010- July 2012 -
Responsible for opening and closing the salon, booking, cancelling and rescheduling appointments.
-Also responsible for working on the sales floor as well as having a strong knowledge of products.
Customer Service Representative and Branch Manager- National Money Mart April 2006- April 2010 -Responsible for scheduling, staffing, driving revenue, marketing, customer service complaints, collections calls, monthly reports and budgets, signing off on daily paper work, completing monthly and weekly audits, processing pay day loans, cheque cashing, signing customers up for commercial cheque cashing, sending and receiving Western Unions, processing money orders, pre paid Visa’s and USA Master Cards.
-Held strong knowledge of products and was suggestively selling on a daily basis.
Recruited new staff and was in charge of training new staff through the 45 day internal training program.
English Teacher (TESOL)- Various Cities Throughout South Korea January 2003- January 2006 -Was responsible for creating lesson plans and teaching them to children between the ages of 3 to 16.
-Organized meet and greets for the parents and quarterly recital performances.
-Was in charge of up to 18 kids in one class.
EDUCATION ROBERTSON COLLEGE- TRAVEL COUNSELLOR DIPLOMA JULY 2015Graduating with honors
TEACHING ENGLISH AS A SECOND LANGUAGE-TESOL CERTIFICATE 2002
ARTHUR MEIGHEN HIGH SCOOL CLASS OF 2001 High School Diploma with honors
VOULENTEER WORK Big Brother/Big Sisters Charity 2014
Big Brother/Big Sisters Charity 2013
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REFERENCES AVAILABLE UPON REQUEST
Big Brother/Big Sisters of Canada 2008-2009
Pan Am Games 1999
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