J O D I E G R A Y381 N. Washington Blvd. B201 Ogden, UT 84404 520-990-9080 jazzytiger58@yahoo.com

Office Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, retail manager, insurance agent, implementation manager and account manager.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office ManagementTeambuilding & SupervisionStaff Development & TrainingPolicies & Procedures Manuals

Report & Document PreparationSpreadsheet CreationScheduling & Time ManagementImplementation Training

Records ManagementMeeting & Event PlanningInventory ManagementExpense Reduction

Experience

State of Utah Office of The Attorney General, Salt Lake City, UT 2 monthsLegal SecretaryProvides administrative support to the Attorney General's Office within the Division of Litigation to include all administrative duties and resolves procedural difficulties and interprets regulations and policies which are pertinent to the scope of the office and writes, drafts, and processes data, documents, and reports. Performs other related tasks.  Results:

Track tasks assigned to management and provide follow up as necessary; create written materials; act as a liaison between the attorneys, paralegals and other office staff.

Maintain calendars, schedules and coordinate appointments and travel arrangements; maintain, track and shepherd new and active cases.

Coordinates specialized office functions, projects, and/or activities to include performing research on topics impacting the attorneys, such as researching policies, practices, procedures and proposed legislation

CIS, Salt Lake City, UT 1 year 7 monthsFormFox Implementation ManagerManaged the implementation team for the FormFox software, culminating in current responsibility for making sure existing collection sites were moved over to an updated system and new collection sites were trained and implemented in the new system. Results:

Developed efficiency-enhancing workflow/process improvements that made it possible to train and implement over 3275 collections sites to the updated FormFox software.

Increased usage of the software by 7,000 to 10,000 additional drug collections a week in FormFox and implemented additional services including instant collections and physicals.

Served as a liaison between many third party administrators, 3275 collection sites, CIS and 11 laboratories, insuring that all parties had an understanding how FormFox could assist them.

SymbolArts, South Ogden, UT 1 year 1 monthAccount Manager Served as account manager for 14 mid-west states by designing and placing orders for uniquely manufactured items, handled a multitude of incoming calls and emails, and functioned as primary liaison to customers and ensured a consistently positive customer experience. Results:

Helped customers design unique items such as coins, medals, awards and other items, then processed the order with payments, insured quality assessment, timely production and shipment of the items.

Enjoyed working with multiple departments in a cohesive manner to effectively insure product delivery.

Part of the number one sales team for a month and help to increase volume in the sales area.

Dillard’s, Ogden, UT 3 year 10 monthsArea Sales Manager Ogden, UT 1 year 2 monthsArea Sales Manager Tucson, AZ 10 monthsAssistant Area Sales Manager Tucson, AZ 4 monthsSales Associate Tucson, AZ 6 monthsPromoted and transferred to several different areas including Area Sales Manager for Women’s Ready to Wear including up to 26 sales associates with an area volume of over $5,000,000 annually, handled a multitude of duties including training associates, scheduling, merchandising, inventory security, event planning and ensured a consistently positive customer experience. Results:

Completely responsible for the area assigned including 26 sales associates and all tasks assigned, including all training, scheduling, handling of merchandise, reports and mapping for inventory.

Able to increase sales and maintain one of the largest areas in the store, merchandising, sale markdowns, inventory, inventory security, events to promote sales, and request new merchandise to add value to the area.

Promote sales and schedule events including an annual December event that had entertainment, food and private access for invited customers.

AFLAC, Tucson, AZ 8 year 3 monthsSales Representative 8 years 3 monthsOperated an office out of my home for 8 years, responsible for over 75 accounts and thousands of individual customers by prospecting new customers, presenting informative information, all administrative duties, training new sales representatives, writing policies, submitting claims and helping people become whole after incidents. Results:

Responsible for all office duties including equipment, administrative duties, customer issues and concerns, policy inventory, promotional events and hiring events.

Created trusted relationships with clients to help with all of their insurance needs, by presenting comprehensive information, completing detailed policies, submitting extensive claims, delivering checks and helping customers to understand the values of the policies they were participating in.

Able to help increase sales team by training new sales representatives, promoting team building activities including quarterly sales team contests to prospect for new clients and worked with other co-workers in large accounts to allow for faster customer sales.

J O D I E G R A Y

381 N. Washington Blvd. B201 Ogden, UT 84404 520-990-9080 jazzytiger58@yahoo.com

Education

Pima Community College, Tucson, AZ 200820061993

AS BusinessCertificate Crime Scene ManagementCertificate Travel and Tourism

J O D I E G R A Y

381 N. Washington Blvd. B201 Ogden, UT 84404 520-990-9080 jazzytiger58@yahoo.com