Salary: Grade 4 (£18,777 – £21,585 p.a.)Reference: MHDEN1097Closing date: 1 February 2018

Fixed-term for 12 months to cover a career break commencing in April 2018. Secondments will be considered.

CANDIDATE BRIEFClerical Support Officer, Faculty of Medicine and Health

Clerical Support Officer

School of DentistryDivision of Oral Biology, St James’s University Hospital Are you a highly organised person with strong communication and customer service skills? Do you enjoy the challenge of working with a wide range of people and delivering to tight deadlines? Would you like the opportunity to provide excellent clerical support to a diverse academic division?

You will be highly organised and have experience of providing high quality clerical support in a busy office environment. You will demonstrate excellent communication and team working skills, as well as a commitment to providing excellent customer service to students and staff alike.

What does the role entail?

As a Clerical Support Officer your main duties will include: Providing a consistent high quality and professional service to resolve or

redirect day-to-day enquiries and requests to the School, both in person and via email and telephone, disseminating information in a timely and effective manner to other staff, students and members of the public;

Providing comprehensive day to day clerical support, as requested, for Professors, Heads of Division, all Oral Biology Staff and students, and for other core School activities;

Electronic maintenance of the Division’s annual leave and sickness records for staff and students;

Management of diaries and travel arrangements for appropriate staff and students;

Production of appropriate agendas, minutes and action notes arising from meetings;

Arrangement of study days, conferences and other meetings as required; Providing a first point of contact in the Division of Oral Biology to ensure the

School’s high profile, integrity and quality through good customer care practices is maintained;

Undertaking all clerical duties associated with the progression of a student from registration to award, including provision of assistance to Programme and Module Managers as required;

Providing organisational support for formal Undergraduate and Postgraduate meetings;

Acting as a requisitioner / goods receiver in accordance with the University’s Financial Regulations and procedures, including co-ordination of shipping and receiving of dangerous goods;

Maintaining accurate records of the Division’s inventory; Maintaining excellent relationships with external organisations and other

Universities; Providing clerical support to the School’s Skeletal Tissue Bank and working

closely with the Person Designated who oversees the bank; Establishing and maintaining positive interpersonal relationships with other

staff and to provide assistance / secretarial cover as necessary to colleagues; Demonstrating a commitment to own personal development within the post.

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.

You will report to Mrs Ruth Kayman, Research and Innovation Manager

What will you bring to the role?

As a Clerical Support Officer you will have: Excellent literacy and numeracy skills; Evidence of an ability to work on own initiative and with minimal supervision; Excellent written and verbal communications skills, with the ability to

communicate clearly and effectively, especially during busy periods; Excellent computer skills, including experience using Microsoft Outlook, Word

and Excel; A good understanding of the importance of confidentiality and the ability to

handle confidential information in a discreet, sensitive and diplomatic manner; Excellent team working skills with the ability to work with, inform and advise a

wide range of people; Organisational skills including an ability to prioritise workload and meet tight

deadlines;

Willingness to work in a flexible manner; Reliability and accuracy in relation to presenting written information and

database data entry.

You may also have: Experience of using SIPR, Science Warehouse and SAP software systems; Experience of working in Higher Education; Familiarity with University procedures, e.g. procurement; Experience of creating / using spreadsheets.

How to apply

You can apply for this role online; more guidance can be found on our How to Apply information page. Applications should be submitted by 23.59 (UK time) on the advertised closing date.

Contact information

To explore the post further or for any queries you may have, please contact:

Mrs Ruth Kayman, Research and Innovation ManagerTel: +44 (0)113 343 6159

Additional information

Faculty of Medicine and Health

Athena SwanFind out more about the Find out more about in the Faculty.Working at Leeds Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page.

Candidates with disabilitiesInformation for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at disclosure@leeds.ac.uk .

Criminal record information

A criminal record check is not required for this position. However, all applicants willbe required to declare if they have any ‘unspent’ criminal offences, including thosepending.Rehabilitation of Offenders Act 1974

Any offer of appointment will be in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.