Job Profiling Issues: From A to ZFebruary 2, 2007

Carol D. Ogletree, Ph.D.Industrial/Organizational Psychologist

ACT, Inc.

Profiling Tools: Developing Task Statements

Task Statement Starters Initial Task List Development Guide Initial Task List Evaluation Form Job Profiling Task Components job aid

– http://www.act.org/workkeys/profiles/resource/

• View recorded webcast—Recording key not required

• Webcast slides (PDF; 6 pages)

Task Statement Structure

Task structure = What + How

Example:

What – Answers the telephone

Connector – by

How – greeting the caller, determining the nature of the call, providing information to caller, taking a message (name, number, and a short message), or transferring the call.

Not in What… Knowledge - specific types of information people

need in order to perform a job. Skill - the proficiency needed to perform a task. Ability - relatively enduring attributes of an

individual's capability for performing a particular range of different tasks; abilities exhibit some degree of stability over time.

Other Characteristics - occupational values, interests, work styles, personality, and physical characteristics

Put the knowledge in the how For example:

Incorrect - Understands the HIPAA regulations.Correct - Provides patient information to other

service providers by having the patient sign a release of information form in compliance with HIPAA regulations.

Incorrect - Knowledge of blueprint symbols. Correct - Installs gear assembly by reading the blueprint to determine correct placement, …

Put the skill in the howexample:

Incorrect – Operates a forklift.Correct – Moves raw material from loading dock to

warehouse by identifying the location of the material to be moved and the destination in the warehouse on the Production Materials Schedule, and moving with the forklift.

Correct – Moves raw material from warehouse to production staging area by identifying the location of the material to be moved in the warehouse and the destination staging area on the Production Schedule, and moving with a forklift.

Put the ability in the how

example:

Incorrect - Lifts objects weighing up to 50 pounds.

Correct – Loads raw material into hopper by checking the level gauge to determine if low, opening shoot, checking Production Schedule to determine how much additional material is needed, and pouring 50 pound bags of raw material …

Other characteristics in howexample:

Incorrect – Possesses valid driver’s license for transportation among multiple job sites each day

Correct - Drives company vehicle to job site by identifying the address on the work order, locating the address on the map, …

PracticeUnderstands and demonstrates general

knowledge of construction materials and principals.

Is this a: – Task

– KSAO

– Neither

– I'm not sure

PracticeUses physical abilities including standing/walking

throughout the day, lifting 50 pounds individually, and greater weights using help, carrying, lifting, bending, stooping, and reaching as part of daily job requirements.

Is this a: – Task

– KSAO

– Neither

– I'm not sure

Practice

Works in teams to accomplish production goals.

Practice

Inspecst bull gear and pinion gear to check for wear and alignment and removes gear when replacement is needed.

During start up operation, examines base fabric as it emerges from weave machine to ensure conformance to specifications.

Practice

Inspects parts visually, or with fixed gauges to verify conformance to specifications or to detect defects and adjust speed, pulley tension or temperature to correct errors.

Checks, removes, and replaces broken or dirty forms, worn hardware, and missing forms or sliders.

Practice

Defrosts coils and spray bars by following the Defrosting Checklist procedures.

Practice – what skills do you see?

Reads computer screens and/or small type and abbreviated instructions on printed production orders (blues) to determine quantity, requirements, setup instructions, and packing requirements, number per carton, and product type.

Practice

Maintains process sensors, meters, and controllers.

Practice – please go away…

Analyzes and organizes office operations and procedures, such as flow of correspondence, filing, requisition of supplies, and other clerical services.

We are here to help!

Job Profiling Trainers– (319) 337-1724– e-mail

Technical Support– (319) 337-1161