Job PackI.T. Support Technician / Administrator

The Job

I.T. Support Technician / AdministratorWe are currently looking to recruit someone in the dual role of I.T. Support Technician / Administrator to be part of our small team currently working remotely but normally based in our office in Aberuthven.

The post holder will work closely with our I.T. Lead / SeniorAdministrator in providing a wide range of support services to the staff and external members / users of BASICS Scotland.

This is a great opportunity for someone to be involved in a varied post ranging from providing general support to being involved in the development of new technology to assist in the provision of training.

Please note the administrator part of this role is to provideoffice administration and provide administration support to the Course / Event Co-ordinator.

The successful candidate should be educated to HNC level or have demonstrable equivalent experience in I.T. Support and administration.

Key Skills:

• You will have excellent organisational skills• Good attention to detail• Ability to work effectively on your own• Ability to prioritise own work load• Good general knowledge of I.T. systems and working

knowledge of Microsoft Office and Adobe Creative Cloud.

This is an exciting opportunity to join our organisation and be part of a small dynamic team.

Hours: 37.5 per week (Full Time)Salary: £18,383 - £21,947

Holiday Entitlement: 20 Days + 10 Days Public Holidays

Applications Close - Friday 21st August 2020

Example List of DutiesProviding 1st line technical support:

• To staff and external users of our web based systems including websites using Wordpress, E-learning portal

• To users of internal computer systems including use of Windows & Microsoft Office and any other software used to complete tasks within the office

• To users experiencing any hardware issues internally and externally

• To users of the BASICS Scotland Responders App• To setup video conferencing system and provide ongoing

technical support during meetings and training session

Supporting the delivery of our courses to health practitioners:

• Administration of all contact, events and workflow data on Administrate, our cloud based CRM and events management system

• Co-ordination and organisation of Tele Education, including managing the live sessions online, the web based content and delegate recruitment

• Collation and presentation of data on delegates, courses, course evaluation and Patient Report Forms

• Assist the IT Lead in the filming of teaching materials• Facilitate on courses, both weekdays and weekends (on a

rota basis)• Support to Course Co-ordinator in organisation of courses

when needed

Working with the IT Lead and the whole staff team to assist in the development of systems and resources to improve our educational delivery

• Development and maintenance of internal database systems (Administrate and Microsoft Access).

• Maintaining and updating existing websites.• Maintaining and publishing on Social Media (Facebook and

Twitter)• Any other administrative or I.T. related duties as required• Sourcing and implementing of suitable cloud based

resources

Hours: 37.5 per week (Full Time)Salary: £18,383 - £21,947

Holiday Entitlement: 20 Days + 10 Days Public Holidays

Applications Close - Friday 21st August 2020

Ideally you will have good or some experience in the following (not everything in this list is required but will be beneficial):

• Confident and competent in I.T. hardware / software diagnosis, repair or replacement.

• Experience in using Adobe Creative Cloud suite, primarily: Photoshop Illustrator Premier Audition

• Experience in working with Microsoft cloud based systems, primarily: Microsoft Teams Microsoft Azure Microsoft Sharepoint Microsoft Power Automate

• Experience in setting up and using Video Conference solutions. We currently utilise: Adobe Connect BlueJeans Microsoft Teams

• Experience in using Wordpress for managing and updating a multi-site website

• Experience in using cloud based course management systems

• Experience in live streaming, setup and use of video / audio equipment

• Experience in Social Media and Mailshot creation for marketing purposes.

• Knowledge of other cloud based systems that may benefit the organisation.

• Experience in working with Virtual Reality.

Knowledge Wish List

Current Systems and Equipment

You will be required to use the following:

• Daily use of computer/laptop for prolonged periods of time.• Microsoft Office 2016 and 365 programs, eg Word, Excel,

Powerpoint, Outlook.• Wordpress – currently used for website network.• Administrate – a cloud- based CRM and events management

system• Adobe Connect – currently used for video conferencing but

switching to BlueJeans.• Adobe Creative Suite – currently used for photo editing,

marketing materials and video editing.• Online video hosting and survey systems.• Network printers and photocopiers when required.• General use of Internet and effective searching.• IP / cloud based telephone systems. • Equipment to provide methods of presenting information

such as projectors, video, laptops etc.• Video cameras and recording equipment.

Most Challenging Parts of the Job

• Being able to communicate with non-I.T. literate users and guide them through resolving any technical problems they may be having.

• Ability to incorporate new technologies and ease transition for staff with minimum disruption to the organisation.

• Providing solutions to problems where there is no known solution and there is a requirement to innovate.

• Maintaining a complex system whilst ensuring website access is easily accessible to all.

• Ensuring all systems are being used to their full potential and maintaining quality.

• Working within financial constraints.

Demands of the Job

• Accurate keyboard skills for inputting data.• The role may involve dealing with interruptions and requires

the ability to multi-task and manage conflicting priorities. • Time management and the ability to prioritise work is

essential.• The post will require use of a VDU for long periods of time.• Being able to identify needs within the organisation and

provide solutions.

Assignment, Generation and Review of Work

The post holder will work with closely with; the IT Lead, to progress development work; the Courses Co-ordinator to support the delivery of the educational programme and the Administrator. Day to day support will be provided by the IT Lead. The formal Line Manager is the General Manager who will carry out the annual appraisal process.

The post holder will have a work plan and will meet with management and the clinical development team on a regular basis to discuss progress against their work plan and review priorities.

The post holder will have a level of responsibility and independence and would be expected to resolve all day-to-day issues and queries without the need for guidance. They will be able to prioritise workloads ensuring work plan and assigned projects are well-managed and completed on time whilst demonstrating high regard for quality of output as well as completion of the task.

Communications and WorkingRelationships

Within your everyday working environment you will:

• Keep the I.T. Lead / Senior Administrator informed of progress against your agreed work plan and highlight any potential issues or risks which may affect project or workplan delivery.

• Select and use appropriate communication styles to convey and provide advice and guidance on a range of technical concepts that are sometimes complex, so that they are understood by specialists and non-specialists.

• Participate in regular team meetings and internal staff events.

• Demonstrate excellent written and verbal communication skills to enable effective delivery by communicating clearly on technical advice and guidance.

• Liaise with external agencies in relation to work and services being delivered in all IT related matters.

• Take responsibility and ownership for tasks and follow through to completion.

The post holder should have a relevant professional qualifications and/or experience.

Essential

• Qualification in an IT related field, OR equivalent and experience working in an IT support environment.

• Experience of problem solving, troubleshooting and support on all IT issues.

• Excellent organisational skills with a high level of competency in using office systems and a working knowledge of Microsoft Office packages.

• Good communication skills (oral and written), working as part of a team and interpersonal skills.

• Highly motivated and enthusiastic with ability to work on own initiative, as well as working as part of a small team.

Desirable

• Knowledge of BASICS Scotland.• Current driving licence.• Licence and ability to drive long wheel base vehicle with car

transporter / trailer.• Experience of supporting Sage software.• Knowledge of Adobe Creative Suite.• Experience in the use of Wordpress and other web based

technologies.• Experience in the use of Social Media for marketing

purposes.• Experience of design and distribution of marketing materials

including posters, flyers & brochures using Adobe Creative Cloud

Qualifications and / or Experience Specified for the Post

About BASICS Scotland

Our Vision: To give all healthcare professionals across remote and rural Scotland the skills and knowledge to provide high quality pre-hospital emergency care, and to create a comprehensive co-ordinated networks of trained BASICS Scotland Responders resulting in more resilient remote and rural communities with strengthened “Chain of Survival”.

Our Aims:• Education: To provide high quality pre-hospital care

education and training to health professionals by delivering courses throughout Scotland and delivering to match identified local needs. The delivery of education will be supported by multi-professional course instructors, which requires the maintenance of a rigorous system for identifying and training instructors to maintain this valuable cohort.

• Pre-Hospital Care & Support: To develop a network of BASICS Scotland Responders that actively support the Scottish Ambulance Service in providing immediate medical care on scene in remote and rural Scotland, and work in close partnership with the Sandpiper Trust to provide responders with equipment and ongoing support.

• Innovation: To develop, pilot and deliver new educational resources, including using remote and other technologies to enhance the learning experience, underpinned by a rigorous examination of evidence bases to ensure high standards of education delivery

BASICS Scotland was established in 1995 to provide high quality pre-hospital emergency care training to health professionals (GP’s, Nurses and paramedics) working in Scotland. We provide a range of educational courses, delivering them throughout Scotland, as well as online through our Tele-Education courses. We aim to provide all our courses in the most supportive, informal and convenient manner as possible to those attending.

We work closely with The Sandpiper Trust, who provide Sand-piper Bags including a defibrillator to health practitioners who have completed pre-hospital emergency care training and who request to become a BASICS Scotland Responder. This valuable symbiotic relationship makes BASICS Scotland unique amongst training providers in that not only do we provide education, we also provide participants with the equipment they are taught to use.

BASICS Scotland Responders work throughout remote and rural Scotland and work closely with Scottish Ambulance Service, the Emergency Medical Retrieval Service and hospital based pre-hospital care teams based in Scotland. Many Responders have also been issued with an automatic Vehicle Locator Sys-tem to allow contact with their local Ambulance Control and tracking of their vehicle’s location.

The Team

Clinical Team

Clinical Director - Richard Price

Clinical Educator - Heather Sinclair

Retained Clinical Educators - Karyn Webster Paul Gowens David Strachan David Bywater Catrina Hewitt

Education Consultant - Lisa MacInnes

Administration Team

General Manager - Lorna Duff

I.T. Lead / Senior Administrator - Craig Stewart

I.T. Support Technician / Administrator - Robbie Mackillop

Equipment Co-ordinator - Colin Young

Course / Event Co-ordinator - TBC

Administrator - TBC

Responder Support Clinicians

Mark WorrallTom Mallinson

All Board Members, Working Groups, Faculty and Responders work with BASICS Scotland on a voluntary basis.

To find out more about what we dovisit our website -www.basics-scotland.org.uk

Ready to Apply?

Complete the following application form and email to:

Craig Stewartcstewart@basics-scotland.org.uk

You may also email your C.V. as additional support information to your application.

Alternatively, print and post your application to:

F.A.O. Craig StewartBASICS Scotland Sandpiper House

Aberuthven Enterprise Park Aberuthven

Perth & Kinross PH3 1EL

BASICS Scotland Application Form

Page 1

Qualifications Achieved Subjects & Place of Study Type of Qualification

eg. Standard Grade, GCSE, Higher, BSc Grade Achieved

& Date

Application for (Job Title): Personal Details Surname: Forename: Preferred Title: Address:

Post Code: Contact Telephone Numbers:

Day: Evening: Mobile: E–mail:

Which would be your preferred contact tel number? Are you applying for this post as a secondment opportunity? Yes / No / Unsure

BASICS Scotland Application Form

Page 2

Qualifications Currently Studying or Working Towards

Subjects & Place of Study

Type of Qualification eg. Standard Grade, GCSE,

Higher, BSc

Grade Anticipated

Date Anticipated

Membership of Professional or Regulatory Bodies Full name of organisation(s)

Grade of Membership Renewal Date

Present (or most recent) Post Job Title: Employer: Dates of Employment: From: To: Reason for Leaving (if applicable): Notice Period: Current Salary: Role Purpose / Summary of Responsibilities

BASICS Scotland Application Form

Page 3

Employment History

Start with your most recent employment first and work down the page. If a job supports the position applied for, please say more about it in your Application Support Statement. Job Title Employer Date From Date To

Statement in Support of Application – Please tell us your personal qualities, skills and attributes, experience and any major achievements. Please give evidence of how they match those required for this post as detailed in the attached person specification. (Please continue on separate A4 page if necessary.)

BASICS Scotland Application Form

Page 4

Declarations Convictions Any information you give will be considered only in relation to the post for which this application form refers. If you are offered employment, any failure to disclose such convictions could result in dismissal or disciplinary action. I declare that I have: (a) No previous convictions (b) Previous convictions which are not spent under the Rehabilitation of Offenders Act 1974 – details of which are:-

Please read the following statements. You will be asked to sign a declaration if you are appointed:

• I understand that if appointed to this post the information on this form will be kept as part of my personal file record;

• I authorise you to obtain references to support this application if I am identified as a

preferred candidate;

• I consent to my details being kept confidentially and used for specific and lawful purposes as specified in the Data Protection Act 1998;

• I declare that I have no previous unspent convictions, or have identified any I have

above. Read, agreed and understood (check box) Date:

BASICS Scotland Application Form

Page 5

Referees Your referees will include your present (or most recent) employer. Please identify below the person in your organisation who is authorised to confirm your employment and the details given in your application. Please identify a second referee who may have closer knowledge of your skills, knowledge and abilities and who may offer opinion on your suitability for this post. You should not use family members or friends. Note that references will only be taken up for Preferred Candidates following interview. Name 1: Designation: Address:

Post Code: Telephone: Email: Name 2: Designation: Address:

Post Code: Telephone: Email:

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