Job analysis defining effective performance of the employees of PJ Lhuillier

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JOB ANAL YSIS DEFINING EFFECTIVE PERFORMANCE OF THE EMPLOYEES OF PJ LHUILLIER INCORPORAT ED YEAR 2015-2016 A Thess P!ese"#e$ #% #he C%&&e'e %( B)s"ess *"$ E"#!e+!e"e)!*& Te,h"%&%' %( R.*& Te ,h"%&%',*& U"/e!s# I" P*!#*& F)&(&&e"# %( #he Re)!ee"#s (%! #he De'!ee %( B*,he&%! %( S,e",e " B)s"ess A$"s#!*#%" M*%! " H)*" !es%)!,e De/e&%+e"# M*"*'ee"# B3 H*&"*4 D*""e B Pe!e!*4 M*! Be" A R*!e.4 C&e%7e& L T* #%4 R%"*&$ B!*" C Ve&*s,%4 Re"e&e"e C 2016

Transcript of Job analysis defining effective performance of the employees of PJ Lhuillier

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JOB ANALYSIS DEFINING EFFECTIVE PERFORMANCE OF THE EMPLOYEESOF PJ LHUILLIER INCORPORATED YEAR 2015-2016

A Thess P!ese"#e$ #% #he C%&&e'e %( B)s"ess *"$ E"#!e+!e"e)!*& Te,h"%&%' %( R.*&Te,h"%&%',*& U"/e!s#

I" P*!#*& F)&(&&e"# %( #he Re)!ee"#s (%! #he De'!ee %( B*,he&%! %( S,e",e "B)s"ess A$"s#!*#%" M*%! " H)*" !es%)!,e De/e&%+e"# M*"*'ee"#

B3

H*&"*4 D*""e B

Pe!e!*4 M*! Be" A

R*!e.4 C&e%7e& L

T*#%4 R%"*&$ B!*" C

Ve&*s,%4 Re"e&e"e C

2016

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CHAPTER I

THE PROBLEM AND ITS BACKGROUND

Introduction

A# #he he*!# %( *&%s# e/e! h)*" !es%)!,es *"*'ee"# +!%'!* %! *,#/# s

#he "ee$ (%! *,,)!*#e *"$ #h%!%)'h %7 "(%!*#%" As h)*" !es%)!,e *,#/#es '!%8 "

s,%+e *"$ ,%+&e9#4 *" h)*" !es%)!,e +!*,#,es s),h *s !e,!)#e"# *"$ se&e,#%"4

,%+e"s*#%"4 +e!(%!*",e *"*'ee"#4 ,*!ee! +&*"""'4 #!*""' *"$ $e/e&%+e"# *"$

!e8*!$s *!e $e&e'*#e$ #% #he H)*" Res%)!,e $e+*!#e"# M%s# %( #he H)*" Res%)!,e

s+e,*&s#s $% "%# "%8 *7%)# #he $e#*& %( %7s :"%8&e$'e *7%)# #he %7s *"$ #he! 

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*"$ #e,h")es #% es#*7&sh %7 !e)!ee"#s

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Theoretical ra!e"or# 

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(!*e8%! %( #he !ese*!,he!s

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Re$earch Paradi%!

The !ese*!,h +*!*$' #h*# ')$e$ #he s#)$ s sh%8" " F')!e 1 7e&%83

i%ure &'(o) Anal*$i$ De+inin% E++ecti,e Per+or!ance o+ the E!-lo*ee$ o+ P(

Lhuillier Incor-orated S'.' /0&12/0&3

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2. E((e,#s %( J%7 *"*&ss#% #he Pe!(%!*",e %(#he e+&%ee " PJ

Lh)&&e!; O/e!*&& %7

s*#s(*,#%" &e/e&s %(e+&%ees " #e!s %(#he %7 $es,!+#%""$e9< I" !e'*!$s 8#h#he (%&&%8"' *s+e,#s3=%! *s+e,#s4 Pe%+&e*s+e,#s4 P* *s+e,#s4

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J%7 A"*&ss *"$ J%7 Pe!(%!*",e %( E+&%ee The P!%,ess ",&)$es #he $*#* ,%&&e,#%">

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Pe!(%!*",e %( E+&%ee se&e,#e$ s)7e,#s %( BS HR S#)$e"#s

State!ent o+ the Pro)le!

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e+&%ees " #he ,%+*" %( PJ Lh)&&e! I",%!+%!*#e$4 M**# C# SY 2016-201?

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; =h*# *!e #he %/e!*&& %7 s*#s(*,#%" &e/e&s %( e+&%ees " #e!s %( #he %7

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 +e!(%!*",es #%8*!$s #he e+&%ee %( PJ Lh)&&e! I",%!+%!*#e$

Si%ni+icance o+ the Stud*

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E((e,#)*& !e,!)#e"# s /#*& #% e"h*",e #he %7 +e!(%!*",e *"$ +!%$),#/# %( 

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!ese*!,hes " %#he! s,h%%&s %! !e'%"s %( #he ,%)"#! %" * 8$e! s,%+e #% es#*7&sh 'e"e!*&

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Sco-e and Li!itation

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De+inition o+ Ter!$

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eed)ac# s #he  "(%!*#%" *7%)# !e*,#%"s #% * +!%$),#4 * +e!s%"s +e!(%!*",e %( *

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,)!!e"# *"$ ()#)!e 8%!(%!,e

CHAPTER II

RE6IE5 O THE RELATED LITERATURE AND STUDIES

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(o) Anal*$i$

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8*s *" %)#+)# (!% #hs e((%!#

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(o) Retention

Be*$&es e# *& 2000 (%)"$ * +%s#/e *"$ s'"(,*"# ,%!!e&*#%" 7e#8ee" %7

!e#e"#%" *"$ %!'*".*#%"*& +e!(%!*",e C*+%" 11 (%)"$ #h*# "es,*+*7&e

#)!"%/e! 8*s ,h*!*,#e!s#,*&& /e8e$ *s ,!#,*& #% *" %!'*".*#%" The "%#%" #h*#

#)!"%/e! $e,!e*ses %!'*".*#%"*& +e!(%!*",e 8*s s)++%!#e$ 7 #he %s# %( #he

!ese*!,he!s M%7&e 12 s)''es#e$ #h*# #)!"%/e! 'h# "#e!!)+# %7 +e!(%!*",e

8he" *" e+&%ee 8h% "#e"$e$ #% &e*/e 7e,*e &ess e((,e"# *"$ e((e,#/e Sh*84

G)+#*4 De&e!4 2002 (%)"$ e+!,*&& #h*# /%&)"#*! #)!"%/e! 8*s *ss%,*#e$ 8#h #he

"(e!%! %!'*".*#%"*& +e!(%!*",e O#he! !ese*!,he!s s)''es#e$ #h*# #)!"%/e! ,%)&$

+!%/e +e!(%!*",e O"e +!%7*7&e *$/*"#*'e %( #)!"%/e! 8*s #he e9,&)s%" %( +%%! 

 +e!(%!"' e+&%ees P!,e4 1 F)!#he!%!e4 S#*8 e# *&> 16 +!%+%se$ #h*#

#)!"%/e! 'h# e"h*",e +e!(%!*",e ( %s# %( #he #)!"%/e! 8*s 7 e+&%ees 8#h

&%"'e! %! /e! sh%!# #e")!e

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s#)$es E+&%ees #)!"%/e! h*s 7ee" $e("e$ *s #he #%#*& ")7e! %( e+&%ees h!e$

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 %7 +e!(%!*",e

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De! *"$ Sh*8 1 s#)$e$ #he *ss%,*#%" 7e#8ee" e+&%ee #)!"%/e! *"$

%!'*".*#%"*& ,)&#)!e *"$ :**4 Fe&$4 G&es4 *"$ N%!!s " 1? e9+&%!e$ #he ,%",e+# %( 

#)!"%/e! ,)&#)!e *%"'s# &%8e! s#*(( S%e s#)$es 7 P.* E&&s4 1

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s#)$e$ #h*# #he &#e!*#)!e 8*s *&s% e!se$ 8#h !e,%e"$*#%"s #% )"$e!#*e

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#e!"*#%"4 *$/e!#s"'4 !e,!)#e"#4 se&e,#%" *"$ h!"' T)!"%/e! *&s% +!%$),e$

e#he!e*& ,%s#s4 s),h *s $e,&""' %!*&e4 *"$ #he "#e!!)+#%" %( s%,*& *"$

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s#)$ %( #)!"%/e! *s * 8e&&-!ese*!,he$ *!e* 8h,h 8*s %"e %( #he *%! "#e!es#s "

%!'*".*#%"*& 7eh*/%!

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#he e/$e",es (!% #he%!e#,*& *s 8e&& *s e+!,*& s#)$es 8h,h "$,*#e$ #h*# #)!"%/e! 

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e+&%ees $e,$e$ #% &e*/e #he! %!'*".*#%" 8he" #he 7e,%e $ss*#s(e$ 8#h #he! 

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8e!e #)!"%/e! ,%'"#%"s

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=h#e4 *"$ Ch*!&es 2005> s)''es#e$ #h!%)'h e9#e"s/e !e/e8 %( &#e!*#)!e #h*#

%!'*".*#%"*& #e")!e "(&)e",e$ %7 *###)$es *"$ #)!"%/e! "#e"#%"s F%! "s#*",e4 S#ee!s

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!e+!ese"#e$ *" e+&%ees +*s# 7eh*/%! *"$ s)*!.e$ hs %! he! !e&*#%"sh+ 8#h #he

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Re,he!s4 1; s)''es#e$ #h*# e+&%ees 8e!e *##!*,#e$ *"$ se&e,#e$ 7 %!'*".*#%"s

#h*# s*#s(e$ #he! "ee$s *"$ $es!es *"$ &%"' #e! *"$ sh%!# #e! '%*&s I" s),h ,*ses

8he!e #he!e 8*s * '%%$ (#4 # 8*s e9+e,#e$ &%8 &e/e&s %( *##!#%" *"$ &%"'e! #e")!e I"

,*ses %( s*#,hes4 h%8e/e!4 # sh%)&$ 7e e9+e,#e$ #h*# h'h *##!#%" !*#es *"$ sh%!#e! #e")!e +!%/$e$ #h*# %#he! %7 %++%!#)"#es 8e!e !e*$& */*&*7&e Th)s4 #e")!e 8*s

e9+e,#e$ #% ,%!!e&*#e 8#h ,&*#e +e!,e+#%"s4 %7 s*#s(*,#%"4 %!'*".*#%"*&

,%#e"# *"$ #)!"%/e! "#e"#%"s

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CHAPTER III

RESEARCH METHODOLOG.

Ths ,h*+#e! $es,!7es #he Rese*!,h Me#h%$%&%' 8h,h ,%+%se$ %( !ese*!,h

e#h%$ )se$4 +%+)&*#%" (!*e *"$ s*+&"' s,hee4 $es,!+#%" %( #he !es+%"$e"#s4

"s#!)e"#*#%"4 $*#* '*#he!"' +!%,e$)!e *"$ s#*#s#,*& #!e*#e"# %( $*#*

Re$earch Method U$e

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%!$e! #% "%8 #he !e&*#%"sh+ %( %7 *"*&ss $e(""' e((e,#/e +e!(%!*",e %( #he

e+&%ees " PJ Lh)&&e!

Des,!+#/e Me#h%$ Rese*!,h %7#*"s "(%!*#%" ,%",e!""' #he ,)!!e"# s#*#)s %( 

 +he"%e"* #% $es,!7e 8h*# e9s#s 8#h !es+e,# #% /*!*7&es %! ,%"$#%" " * s#)*#%"

A $es,!+#/e ,*se s#)$ s %"e #h*# (%,)se$ *"$ $e#*&e$4 " 8h,h +!%+%s#%"s *"$

)es#%"s *7%)# +he"%e"%" *!e ,*!e()&& s,!)#".e$ *"$ *!#,)&*#e$ *# #he %)#se# Ths

*!#,)&*#%" %( 8h*# s *&!e*$ "%8" *7%)# #he +he"%e"%" s ,*&&e$ * $es,!+#/e

#he%! I# he&+s #% s+e,( #he 7%)"$*!es %( #he ,*se4 *"$ # ,%"#!7)#es s'"(,*"#& #% #he

!'%! %( #he ("she$ ,*se s#)$ M&&s 2010

 A,,%!$"' #% D! J*"e# =*#e!s4 C%!!e&*#%"*& s#)$ s * )*"##*#/e e#h%$ %( 

!ese*!,h " 8h,h %) h*/e 2 %! %!e )*"##*#/e /*!*7&es (!% #he s*e '!%)+ %( 

s)7e,#s4 %) *!e #!"' #% $e#e!"e ( #he!e s * !e&*#%"sh+ %! ,%-/*!*#%" 7e#8ee"

#he 2 /*!*7&es * s&*!# 7e#8ee" #he4 "%# * $((e!e",e 7e#8ee" #he! e*"s

The%!e#,*&&4 *" 2 )*"##*#/e /*!*7&es ,*" 7e ,%!!e&*#e$ *s &%"' *s %) h*/e s,%!es %"

#hese /*!*7&es (!% #he s*e +*!#,+*"#s> h%8e/e!4 # s +!%7*7& * 8*s#e %( #e #%

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,%&&e,# *"*&.e $*#* 8he" #he!e s &##&e !e*s%" #% #h" #hese #8% /*!*7&es 8%)&$ 7e

!e&*#e$ #% e*,h %#he!

Po-ulation ra!e and Sa!-lin%

The e+&%ee *"$ e+&%e! !es+%"$e"#s ",&)$e$ #% #hs s#)$ 8e!e #*e" (!%

#he ,%+*" %( PJ Lh)&&e! The 8e!e se&e,#e$ )s"' #he +)!+%s/e s*+&"' #e,h")e

P)!+%s/e s*+&"' #e,h")e s * #+e %( "%"-+!%7*7&# s*+&"' 8he!e #he !ese*!,he! 

,%"s,%)s& se&e,#s +*!#,)&*! e&ee"#s %! s)7e,#s (%! *$$#%" " * s#)$ s% *s #% *e

s)!e #h*# #he e&ee"#s 8&& h*/e ,e!#*" ,h*!*,#e!s#,s +e!#"e"# #% #he s#)$ I# "%!*&&

#*!'e#s * +*!#,)&*! '!%)+ %( +e%+&e

I" *$$#%" #% #h*#4 *,,%!$"' #% P*)& O&/e! 20064 +)!+%s/e s*+&"' s * (%!

%( "%"-+!%7*7&# s*+&"' " 8h,h $e,s%"s ,%",e!""' #he "$/$)*&s #% 7e ",&)$e$

" #he s*+&e *!e #*e" 7 #he !ese*!,he!4 7*se$ )+%" * /*!e# %( ,!#e!* 8h,h *

",&)$e s+e,*&s# "%8&e$'e %( #he !ese*!,h ss)e4 %! ,*+*,# *"$ 8&&"'"ess #%

 +*!#,+*#e " #he !ese*!,h

De$cri-tion o+ the Re$-ondent$

The !es+%"$e"#s %( #he s#)$ "/%&/e$ #he e+&%ees *"$ e+&%e! %( PJ

Lh)&&e!4 M**# C# $)!"' #he Sees#e! SY 2015-2016 8h,h #%#*&e$ #% 120

!es+%"$e"#s The !es+%"$e"#s %( #hs s#)$ *!e $es,!7e$ *,,%!$"' #% #he! Ge"$e!4 A'e4

C/& s#*#)s4 E$),*#%"*& A##*"e"#4 *"$ Le"'#h %( Se!/,e

6alidation o+ In$tru!ent$

The s)!/e )es#%""*!e s #he *" '*#he!"' "s#!)e"# )se$ 7 #he !ese*!,he!s

" #hs s#)$ I# s * +!e-8!##e" se!es %( )es#%"s )se$ " '*#he!"' +%!#*"#

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"(%!*#%" (!% %"e %! %!e +e!s%" The )es#%""*!e #!es #% "%8 #he J%7 A"*&ss

De(""' E((e,#/e Pe!(%!*",e %( #he E+&%ees %( P Lh)&&e! I",%!+%!*#e$ SY 2015-

2016 The !ese*!,he!s 8&& ,%"s)&# s%e %( #he "%8&e$'e*7&e +e!s%" *"$ #es# e9+e!#s

(%! #he ,%"s#!),#%" *"$ /*&$*#%" %( #he ,%"ss#e", %( #he )es#%""*!es The

)es#%""*!e 8&& 7e /e!(e$ 7 #he #hess *$/se!4 P!%( A!/e C*s*s

Data Gatherin% Procedure

The +e!ss%" #% ,%"$),# #he s#)$ 8&& 7e s%)'h# (!% #he C%&&e'e %( B)s"ess

*"$ E"#!e+!e"e)!*& Te,h"%&%' #% '*#he! #he "ee$e$ $*#* (!% #he !es+%"$e"#s I"

*$$#%"4 #he !ese*!,he!s 8&& s%&,# #he ()&& s)++%!# *"$ ,%%+e!*#%" %( #he #hess *$/se! 

*"$ +!%(ess%!

The !ese*!,he!s 8&& +e!s%"*&& *$"s#e!e$ #he "s#!)e"# *"$ +!%+e!& ')$e$

#he !es+%"$e"#s #% (%&&%8 "s#!),#%"s A(#e! #he #es 8e!e *&& *,,%+&she$4 #he

)es#%""*!es 8&& 7e !e#!e/e$ *"$ ,%&&e,#e$ The *"s8e!e$ )es#%""*!es *!e *"*&.e$

)s"' s#*#s#,*& #!e*#e"#s

Stati$tical Treat!ent$ o+ Data

The !ese*!,he!s )se$ #he (%&&%8"' s#*#s#,*&-#%%&s " #hs s#)$ #% *"s8e! #he

 +!%7&es %( #he s#)$

The )se$ F!e)e", *"$ Pe!,e"#*'e4 =e'h#e$ e*"4 *"$ Pe*!s%"s ! P!%$),#

M%e"# C%!!e&*#%" C%e((,e"#

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T% $e#e!"e #he !es+%"$e"#s +!%(&e " #e!s " 'e"$e!4 *'e4 ,/& s#*#)s4

e$),*#%"*& *##*"e"#4 *"$ &(e s#*#)s #he e#h%$ )se$ 8*s re8uenc* and Percenta%e

De& R%s*!%42005

9 : 4 &00

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Pe!,e"# %( #he !es+%"$e"# #% #he +*!#,)&*! /*!*7&es

( F!e)e", %( #he !es+%"$e"# #% #he +*!#,)&*! /*!*7&es

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