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RESEARCH PROJECT REPORTON JOB ANALYSIS SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION Of PUNJAB TECHNICAL UNIVERSITY By Name-Neha Gulati Roll no.-7118224003 MBA IV SEMESTER UNDER THE SUPERVISION OF Mrs. Radha Kanvar
Chandigarh Business School, Landran, Mohali 2007-2009
DECLERATION I hereby declare that the research project report entitled A Study Of Job Analysis is my own original research work and this report has not been submitted to any University/Institute for the award of any professional degree or diploma.
NEHA GULATI M.B.A (IVth) Chandigarh Business School
ACKNOWLEDGEMENTThe work would not have been possible to come to the present shape without the able guidance, supervision and help to me by number of people It would be insufficient just to say a word of thanks for all those people who have been so instrumental in the success of this project. However, as a small token of our appreciation we have named here of all those wonderful people, without whom all this would not have been possible. At the very outset, we would like to express our deep sense of gratitude to our mentors at the college, Director S.P.S Bedi and Mrs. Radha.K.Sharma who have been so kind to give us the necessary infrastructure. They have also been a constant source of inspiration. We are deeply indebted to our project manager at Wipro, Mr.Anil Lamba and Mr. Sridhar for allowing us to gain the benefits of Wipro way of life I convey my heartful affection to all those people who helped and supported me during the course, for completion of my Project Report.
PREFACEThe project was undertaken to study the IT industry in reference to the problem of attribution in WIPRO. Various theories regarding HR structures and jobs in the companies studied in this project. This project highlights the current position of IT companies in the eyes of their employees by providing those benefits and services. Services aim to provide the information regarding the technology to the customers or users as well as companies employees. I am appointed in WIPRO under the guidance of EXL Service who is working as contractual with them as a trainee. My main focus is on the job analysis in Wipro.
TABLE OF CONTENTSContents Declaration Acknowledgement Preface COMPANY DETAILS History of WIPRO Company profile Wipro beliefs and leadership Programme Organizational structure and hierarchy Job analysis Job description and specification RESEARCH AND INTERPRETATION
Page No. 3 4 5
8 10 24 34 43 49
Executive summary Objectives of project Sources and kind of data Mythology Type of research and problem Research Questionnaire Findings Suggestion and recommendation Bibliography
63 64 65 66 69 70 73 79 80 82
HISTORY OF WIPRO
1976:- Established as Wintrol, Wipro's first diversification from vegetable oil to Engineering and Design of pneumatic cylinders in Bangalore, India. 1977:- Pioneered hydraulic cylinders for the Industrial segment including Machine Tools, Steel plants etc. 1981:- Developed hydraulic cylinders for Mobile applications 1986:- Entry into Construction Equipment applications which has provided a rock solid foundation to our Success. 1989:- Launched Truck hydraulic components for Underbody tipping.
1995:- Second manufacturing facility started in Hindupur (80 kms from Bangalore) for cylinders and truck hydraulic components. Commenced export of hydraulic cylinders to construction majors in Japan and Thailand. Launched in India cartridge valves for mobile and industrial applications from SUN Hydraulics, USA.
2001:- Expanded hydraulic component offerings to customers in India through representation of Kawasaki Precision Machinery, Japan - Hydraulic Pumps, Motors and Valves. Nabtesco Corporation, Japan - Travel solutions for tracked equipment.
2002:- #1 Hydraulics solutions provider in India.
2006:- Acquired Hydrauto Group, a leading supplier of hydraulic cylinders including Nummi truck hydraulics components, in Europe, with manufacturing facilities in Sweden and Finland. Amongst the Top 3 hydraulic cylinder manufacturers in the world. Commenced production at our 3rd manufacturing facility in Chennai.
2008:- Entering ultra pure water treatment systems and solution business through the acquisition of Aquatech Industries Pvt. Ltd. and its sister concerns.
Wipro Limited is a leading provider of IT solutions for customers across Americas, Europe, Asia, Australia and the Middle East. Started as a ground nut crushing unit in 1947, Wipro has grown into a multi business multi location conglomerate. We have grown from an India centric consumer products manufacturing company to a global company providing comprehensive service portfolio, an adaptive, value-driven engagement model and our quality leadership in every aspect of service delivery. The depth and width of the services that we provide is perhaps unmatched by any other company. In our non-IT businesses, we have a significant presence in Consumer Products and in Infrastructure Engineering. We have a significant presence in toiletries and lighting products and solutions. We are the preferred suppliers to OEMs supplying to the growing infrastructure industry globally. Today it has emerged as a multi business and multi location corporate entity. Its businesses range from Consumer Products, Infrastructure Engineering to specialize IT Products & Services. Recently, Wipro had focused on building its enterprise applications business. Wipro realised that global giants who had installed expensive packages like Oracle and SAP wanted to get more out of their investments. American consultancy firms typically charged $125-130 per hour for this while Indian companies did it for $75-80 per hour. It is the global IT services arm of Wipro Limited (in operation since 1945, incorporated 1946). It is headquartered in Bangalore and is the third largest IT services company in India It has more than 95,675 employees as of June 30, 2008, including its business process outsourcing (BPO) arm which it acquired in 2002.
Wipro Technologies has over 300 customers across U.S., Europe and Japan including 50 of the Fortune 500 companies. Some of its customers are Nortel, Boeing, BP, Cisco, Ericsson, IBM, Microsoft, Prudential, Seagate, Sony, HP, Windriver, Airbus, Toshiba, Windstream Communications, and Wal-MartSome of Wipros clients in the middle east also include state companies Sharjah Electricity and Water Authority, Metal, Dubai eGovernment, Qatar Petroleum, Bahraini Saudi Bank, Future Communications Company, Kuwait, Doha Bank, PetroRabigh, SASREF and Saudi Polyolefins Company. It is listed on the New York Stock Exchange and is part of its TMT (technology media telecom). Wipro was chosen for their ability to understand our idea of a shared IT environment and design a solution which would provide us with the best returns. In addition, the ease of doing business with Wipro is recognized and appreciated highly. During all the phases of the bid process Wipro delivered adequate responses; they listen carefully and act accordingly. It offers tremendous flexibility and a good culture fit to our organization. It has provided Toshiba TEC with complementary skills and our relationship has been extremely successful. They are particularly impressed by the quality of Wipro professionals and their customer orientation.Wipro always provides our application development work on time and to a high level of quality, which is a big improvement on the offshore outsourced we used before. According to Nicole Stata, President and CEO of Deploy Solutions Wipro brings three things to the table 1. Engineering and process expertise 2. Commitment and customer service 3. The ability to be responsive
FACTS OF WIPRO Wipro becomes the first Indian IT Service Provider to be awarded Gold-Level Status in Microsofts Windows Embedded Partner Program Wipro is the worlds largest independent R&D Services Provider Worlds 1st PCMM Level 5 software company Wipro one among the few companies in the world to be assessed at maturity level 5 for CMMI V1.2 across offshore and onsite development centers, 2007 Worlds 1st IT Services Company to use Six Sigma The pioneers in applying Lean Manufacturing techniques to IT services Worlds first SEI CMM/CMMI Level 5 IT services company The first to get the BS15000 certification for its Global Command Centre Functional RFID Enabled Concept Store and Global Data Synchronization Laboratory BS7799 and ISO 9000 certified Among the top 3 offshore BPO service providers in the world
Wipro is a strategic partner to five of the top ten most innovative companies in the world* (*Technology Review Innovation Index 2005)
Over 50 industry facing Centers of Excellence'
Wipro Technologies is the No.1 provider of integrated business, technology and process solutions on a global delivery platform
Wipro Technologies is a global services provider delivering technology driven business solutions that meet the strategic objectives of our clients. Wipro has 40+ Centers of Excellence that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Awards.
MISSION OF WIPROThe mission is to enhance and expand works concerning the history of Information Technology and to demonstrate the value of IT history to the understanding and improvement of our present and future world. Project