Joachim Klein, IABG

EXTR@Web Quality Manager

Applied elements of ISO 9001 for EXTR@Web Quality Management (QM)Applied elements of ISO 9001 for EXTR@Web Quality Management (QM)

QM is strictly in support of the project management team / the project co-ordinator

QM is aimed at customer satisfaction, intending to create benefits for DG TREN

QM is business and success orientated towards the benefit of the project team

QM is about the individual players involved in the project, hence personal knowledge and mutual understanding are fundamental requirements

QM has pre-emptive character, while Quality Assurance (QA) is focused on monitoring and evaluating project progress along the outlined timeline

QM is implemented to encourage motivation of all involved people, not to bother them

Joachim Klein, IABG

EXTR@Web Quality Manager

Which principal impacts of QM for our project work can be expected?Which principal impacts of QM for our project work can be expected?

ISO 9001 based QM is not an end in itself but a guideline for adequately structuring and organising processes in EXTR@Web

QM aims to improve processes, whether already implemented ones or those evolving with project progress

QM in EXTR@Web is not aimed at formalising things in the first place but at contributing to practical project work

Quality assurance procedures will include an alert concept, defining corrective actions if non-conformances occur along the critical path of a work package

„Lessons learned“ are an ongoing process throughout the entire project life cycle

Joachim Klein, IABG

EXTR@Web Quality Manager

The implementation of quality procedures in EXTR@WebThe implementation of quality procedures in EXTR@Web

Quality managing steps will build on the understanding of expectations by the customer and the project team towards a healthy project performance, and will address the interests of external parties (political and working level)

Customer feedback will be sought at an early stage in the project, however it should be accepted as an ongoing process thus reflecting management transparency

Based on detailed agreed work plans and a consolidated management plan (Gantt chart) a check for plausibility, completeness and sound structure will be conducted in order to identify – if needed – additional quality assuring measures matching ISO 9001 requirements

Quality management will define processes that are fine-tuned with project management tasks, are tailored to involved actors and will enable a successful EXTR@Web