OUR VAL{JES: BE HONEST.BE POLIT'E-AL

THE JNX COhIhIECTIOhItrubl.i.shed for the benef it of all ernployees

Volume'! lssue 6

Farewelloai

{Ttu* tJ.ha g-

time emptroyees to the State,

EugeniaBobo. Her last daY

with JRN w&s on October31"

She has worked for JRF{ for18 yeatrs, and in the PaYrollDepartrnent for the lastseven. Eugenia will be

missed by sveryone' but we

wish her much sueeess inher new endeavor.

Since her last daY was on

Halloween" she left saYing

she would eome back and"hauilt" us frcm tirne to time.

Cur new addition to thePayroil DePartment is

K i rn R if e, alias o'SPeedY

Gonzaies'u. She ',vilI be

Atlanta, Georgia an notquite gotten used to oldweather here. Even thoughher fingers rnay be cold, ithasn't slowed hen tYPingspeed down anY!

-Jackie Butler,

Payroll Departnrent

Welcome aboard Iffml

Eugenia's stores-

She comes to us frorn

NOVEiljlBHffi TSSS

Cov e

(Ma )

Corbin, Kentucky(N1anager Dennis0verby)

Etowah" Tennessee(ManagerAudreYBeastrey)

Lee Highw &Y, Bristot,Tennessee (MamagerAllen Fleenor)

CItd Fort Parkw&Y,Murfreesboro,Tennessee (ManagerBarbara Bickneil)

lle, TrRac )

Fort Henry Drive,Kingsport, Tennessee(Manager tierrYI-ampkins)

to JRNi:G James Taylor, Warsaw,

Vir$nia

c Nick fisfuann&, Iv{adisonHeights, Virginia

' Pam Eversol, Linton,Indiana

o Barbara Davis, Wemverville,lr{orth Carolina

Welcome Aboard I

sc 103'sffo date. the following-- /stores received a Perfect

score of 103 duing thernonth of October:

66 roxlm*e?inrrerl

{n ns to ourL rennesseerestaurantl TheY aehievedthe "Bronze" Level in the

"Pronnise KeePers" HQSCincentive contest. Thisrneans theY have achieved ar

treast a95Va average r^luring

the past quarte:""

i]trJ

:$L\

1 1lz0isS

ffige 1̂ad ThE J H Coffim#cticrx

T'he ss r*sulrs cafi onl,v b*ae hieved hy a deCication [othe highest stamdands oftrospi taii ty, produbt quaii rv,tast and friend{y service, a{lin a cleam restaurant.

Ttre next level frlr them tostrive for is the "Silvsr"n-evel ton an average se ore ot98Vo or better mext quartetr"

Best of Luakl

t;f L*arrlin

ew *resake a "cou thnew h.ires ye

Iglention* So much cf ourfumoyer is during the veryfirst week of, ennployrnent-Below are sorn* ideas to helpretain CIur new ernployees:

A ccmp{ete, e leam,uniform on hangersshoutd be provided tonew hires"

Start thern om a h4omday,Tuesday, or Wednesday"No first days cn FCdayor Sunday ltrneh-

No distr washing bytrainees for the firstweek" (Often new hireshave tc wash dishes tcrsevetral hours in theirfirst days. and quitbecause they are nofgettins trained")

o kovide a completeorientatian to theres[aurant" personal i zedby the rnanage{Tlent team"( If ,tou were a nes/employee, wcuidn'I vouwant rhe manager tospend an hour plustelling you about therestaurant and job?)

& Have a training planeornmunicated to thetrainee on trow they wiilbe trained, and how theywill be part of a tearrl.(Star 2000 Pauh toStardotrn. Star 2000Traeking Chart forrersonalized tminingpro$ess")

s fu{anager and trainee wii[coruununicate at leastevery other day to'*seehow it is going."

a Trainee will cnly bescheduled to work theh*urs they say they canwork.

Remember, you are eitherpart of rhe prohlem cr partof the solution" We needto ensure lhat our peopletreatment is the best in thetrade area, and be theemployer of choice, not 'Justanother piace to work""Treating people rightpreveats thenn frorn goirugsomewhere else for 10Graore per hour"rTint Rook, FOM

eYiewtr iurg storesJ nd their

papenvork for the month otOctober. igqi ta JoeKendall. JRN, {ilc., P" O"

Box t257. Colunrbia. TN3 1:

[. Athens. Tenn*ssee

2. Concord, North Carolima

3" Ef{lngham, Illinois

4" Humbo[dt, Tennessee

5" Tanglewcod, Roamoke,Virginia

er ecureu dimatotal aints

for the month of Septernber,1995. Following are theissues:

Sgrvicg Issugsre.ooac,,€, 169

Product Issues6.6eecc6e,oce 92

Facility Issugse66.o.a.o.e.s 33

Other Froblerxl lssues.a€ooe 6

Below are the curnexr*top 5 problem issrxes:

1. Speed of sexviee 5G

Z^ Personnei rude 37

3 " Incorrect order L7

4, Buffet nct stoeked 15

5. [ncornplete order 15

[f you have isems ofimferest ysu would liketo see mnenfioned irn TFse

C onnee tiofiFr Snlease mnai$to: David Neal, ? Iffc"oP. O. Box 1 , Colurnbia,Thl 3M01, otr fax: 615381-3034"

*'f t's his creative tirme" "

Page 3 The JRI-I Connection

Courtesy:It's A MustfD ecentty, I stood in line/\at the airport and

learued firsthand how not totreat a customer. When Ireached the airport desk after30 minutes of patientwaiting, the clerk reached uP

and pulled dowu a sign thatread,'This Line [s Closed."Then, in a matter-of-factmanner, she said, "It's timefor my break." Noexplanation, no apologY, andno concern. Sorneonebehind me furiouslyexpressed his displeasure.Ati of us who have contactwith customers can learufrom such experiences.

The main lesson is this:People in direct contactwith the public must becourteous all the time"But let's face it, beingcourteous is not alwayseasy. It can be one of thebiggest challenges you facewhen deating withcustomers. Here are a fewexamples:

The Griper: AlthoughagoodcornPfindsthe ordering process, thedelivery system, or thebilling policy.

The Know-ft-All:Sornetimes, a customerthinks he or she knows a lotmore about your product orservice than you do. He orshe may suggest imPossiblesolutions or makeunreasonabl e dernands,

The Erploder:, DesPitevour best efforts, this person

makes irate protests soeveryone can hear.

avoid suchve all hadrnPty a Part

of our daily business lives-

You achieve a real victorywhen you deal with suchdisagreeable situations in a

ionthat makes everyone a

winner-the companY, i ts

emplovees, aod mostimportantly, its customers"

Courtesy is an esseatial inevery customer contact.Remernber that everyencougter either strengthensor weakens your relationshiPwith the custorner. You cannever become complacent-Your customers, andyour coIIIPany aredepending on Jrou.

-Harris Ingram,

"A Practical Guide tohofitable CustomerRelations"

.'Best inFranklinCounry"f}ur KenruckyL/chickens r*s tlocated in West Frankfort,Itlinois was recently voted"Best in Franklin CountY"by the readers of The BentonEvening News for havingthe best chicken!Co ngrafulations to fufanage rTamnny Boyt and herTeaml

CustomerComplimentstTrelow are lettem and'-Dcoutments mailed or

Office during the pastquarten

KFC Otd Fort Parkway3"When I pulled up for drive-thru service recentlY at Yourstore on Old Fort Parkw Ny,

Murfreesboro, Ten n essee,there was the most Pleasantand welcoming voice I haveever heard at anY fast foodrestaurant! Johnny Ragsdalewas e, helPful, Politeand was fresh andhot!

-{lara Gulyps,Rockvale, Tennessee

KFC Warsaw: Carry-outcustomer stated the food was

goodl

I(FC McMinnville:Custonoer stated that the foodwas delicious, and theservice was great!*--itrlacarthur Dodson,Morrison, Tennes$ee

KFC Timberlake:Customer went gs rhis

location to ptace an order andrneutioned to Herlinda

hsat Hts-

CS

apologized and *qave thecustomer the items that were

left out of his order- Thecustorner was very thankfuland fett that Herlinda shouidbe cornmended.

Page -$

-Niancy rVlcGann

Madison Hei ghts, Vi rginia

Kr,C Williamson Rd:Customer would like tocommend an employeenarned Joe who is very hardworking, efficient, quick andpolite" Custorner had had aproblem with a previousvisit, and states that Joe wasfanlastic. Customer statesthat Joe should be givenconsideration for amanagerial position.

{eresa CooperRoanoke, Virginia

KFC Aquia: Customersaid the employee namedTina is wonderful" Sheprovided fast, friendly andpolite seryice.

-{eith Soltes,Stafford, Virgrnia

KFC Emmeft Street:'IMe woutld like to take thisopportuuiqv to thank you forthe focd you fi.r,rnished for"Charlo ttesville Atrive" tofeed the cast and supportpeople" It certainly made theevening more pleasant forthese busy people. Yourcooperation and support ofthe Prison rMinistry weremuch appresiated as we Eyto raise funds to keep thisneeded service at the JointSecurity Complex."

-Rebecca Webb,Good News Jail and PrisonMinistries

KF'C North Roan: "DearManage(s), Our multi-ageclasses have been leamingabout our cofirmunity. Theydecided to write a friendlyletter to their fayoriterestaurant and let you knowwhat the,v tike about it. Wehope you en1oy thesepositive commentsl Thechildren rvorked hard onthese lemers !"

-Julia HenrvlPam Heaton,

lrlorth Side Elementary

"Dear lv{anager, my familyand t like to eat at KentuckyFried Chicken. They havegood food!

-Whitney Avery,

Irlorth Side Elementary School

SidesProgransT ast month's JRNlt Connecti on indi cated w ewill be irnplimenting sornenew or improved side items.Well, wB finally have ourfirst test product! Theproduct is a fresh, neverbeen fiuzen, Macaroni andCheese from Oryal KentFooCs, and we thiuk youwill be very pleased.

Be on the lookout for anotice frcm your distributorcoocendng productav ai la biliqv, specifi cations,cost, and cookingprocedures. Since theproduct is not frozen, youshould find cook time issubstantially less andefficieucy much greater.Good news all together! !

If you have any questions,cofirments, or concerns,please call me at 1€0G251,-8m5, extension 2L9. IverT much look ferwardto and need yotrrfeedback on this andany new product ideas"

--RegardsBrert A. Neal, JRN Operations

flur very own Rick\J VIcNeaiy, and his wifeVickie. are very proud oftheir daughter, HeatherLeeAnn.

Houreconaing

The JRN Connectiaii

She is a Senior a[ JellicoHigh School and wasrecently crownedHornecoming Queen. She isalso active in Cheerleading,and has a GPA of 3.96!Con gratulations Heather !

appyTh ksgiYing

ffhe I-{ atre upon ust ) once Wheie doesthe time g0? The JR"NConnection Teann wants toknow if you have a favoriterecipe' for "left+vef'turkey? ff so, please mail itto us by December l?andwe will publish "The Best ofthe Besd' in our Decemberissue.

May this IlolidaySeason cause us tor.e{lect on aI[ that we asAmericans have: peac€rprosperity andfreedo m"..

EDTTOR,S:

DAVI D NEAL

TI NA /V1(COY