Jisc student digital experience data service walkthrough

Student360Data serviceStudent DigitalExpectation

&ExperienceSurvey

Collect and analyse data about student expectations, experiences, attitudes and satisfaction with digital technologies Visualise the data easily, allowing you to communicate findings quickly and easily with colleaguesUse a standardised set of well-designed and robust questions created by expertsUltimately, allow institutions to compare their data both internally (e.g. by faculty or campus) and externally (e.g. with other ‘statistical neighbour’ anonymised institution types).

www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-surveywww.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey

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Student360 will provideAdvice on how to strategically and practically act on the results gained from the surveyConcrete feedback to students on the findings from the survey, what has been learnt and what will change as a result of this informationAcademic and credible academic methods for collecting data of this kind which can lead to practical next steps

Role of Student Experience ManagerManage actions on the advice and findings from the survey and implementation of practical next steps as advised.

Student ExperienceManager

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www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey

Learns about Student360 through the TEL manager who has in turn learned about it through Jisc newsletter

Student360Data service



IT Director

Learns about Student360 through their Jisc account manager in their half year meetings.

Student360 will provideAdvice on how to strategically and practically act on the results gained from the surveyGuidance on how to deliver services and systems across the whole institution matching students’ and the institutions‘ needs.Maximisation of the organisation’s ability to change, through insight and expertise on digital solutions that support education and research

Role of IT DirectorsHandle the infrastructure of surveying within the institution, distributing it in all relevant channels, and collecting the data.


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Heads of e-learning

Learns about Student360 through Jisc Headlines newsletter.

Student360 will provideInsight into how your students access, understand and navigate increasing volumes of content in a complex digital environmentUnderstanding of user expectations & experiences, including how they interact with technology in the physical and online spaces Ensure all students have the digital literacy skills to realise the full benefits of technology in their learning and assessment

Role of Heads of e-learningBridging the gap between Student Experience department and IT-department by implementing the new steps to improving the digital experience for students in the institution.


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Robust & well-designed question set created by experts and based on research with students and staff from higher education and further education and skills.

Comparison of data to meaningful institutional groups nationally, and internal comparisons such as faculties, departments, services etc.

Ability to customise the survey by selecting additional questions from a question bank according to your needs.

What Student360 offers 1/2

Collected and analysed data about your students on their expectations, experiences, attitudes and satisfaction with technology



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Concrete feedback to your students on what is happening in the institution and the efforts made towards the students.

What Student360 offers 2/2

Possibility to triangulate results with existing data already being collected in your institution.

Credible evidence on your institution’s current status on digital to make strategic and practical descisions and priorities.



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The questions are designed to elaborate on the relevant questions in National Student Survey and get greater insight into students’ expectations and experiences. The question set consists of 31 well designed questions within four main domains created by Jisc experts.Questions are designed to allow you to add detail to data from other surveys e.g. NSS (National Student Survey), NSSE (National Survey of Student Engagement), ISB (International Student Barometer), SPOCs (Student perception of Course) and Ofsted Learner View

Robust & well-designed question set



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In addition to the core question set provided by Student360 you can choose a set of self-picked questions from a ques-tion bank to supplement the survey with questions you want answers to.

These questions are not guaranteed the same combparability as the core set of questions - as these questions will not be used by all institutions participating in Student360 - Student digital expectations & experiences survey.

Ability to customise the survey



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Collected and analysed dataEasy to read reports Data can be disaggregated by schools/faculties/colleges if numbers are sufficient.Data can be downloaded for your own analysis and comparisons



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Comparison to meaningful mission groups nationallyComparison to other universities, colleges, faculties, services, and programmes.Comparison to a national profile of universities and/or colleges, or to groups of institutions which are similar to yours in size, mission, subject focus, or on relevant statistical measures.



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Possibility to triangulate results with existing data Possbility to triangulate the data from Student360 with existing data already being collected in your institution, on your intiative. Existing type of data could be from NSS (National Student Service) or SPOCs (Student perception of Course) and other local surveys in your institution.



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Credible evidenceActionable outcomes for service improvement based on the survey results.

Support colleges & skills providers with evidence for Ofsted inspections on student digital experience & evidence of engagement expanding on the Student Perception of Course Surveys (SPOCS).

Student360 produces credible evidence for Ofsted, QAA and other quality frameworks e.g. TEF



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Concrete feedback to your studentsStudent360 will give you concrete points to feedback to your students on what you are doing to improve their digital experience, as well as evidence on what you have actually accomplished recently.



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We take care of your privacy and protect your data

Anonymise your institution’s identity by advanced comparison filtersyet make it possible to compare to meaningful mission groups

Protect your student’s private information and details by filtering through categories

Secure access to your own data and possibility to triangulate with NSS or SPOCs and other local surveys in your institution

Delivered via BOS for ease of use and integration with other data collection processes



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Step-by-step

Input &

check existing data

Modify Collect Analyse &

compare

Startimprove-ments

DistributeSelect topics

& questions



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Areas covered by the questions

Expectations & experiencesStudent access & use What are the devices, services, applications, and connectivity students have, and the things they do with technology, also activities not directly related to their studies.

Covering students expectations or 'importance to me' and experiences or 'true of me'



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Four domains and example questions I get opportunities to communicate via email with lecturers and teaching staff

I can bring my own device (e.g laptop, tablet, smartphone) to support my learning

I know when to switch off from digital technologies

The University/college web site is useful to me

Digital on my course

Digital in my institution

My digital life

My digital wellbeing



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Your questions are ready! Get them out there!

Download the question set designed for you

Distribute the survey through BOS

Import them to your BOS account

bos



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www.onlinesurveys.ac.uk//student-digital-experience-data-service

bos

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Distribute directly… Publish to everybody… Do both……to all participants by pre-populating the survey with respondents e-mail adress.Overview of who’s invitedKnow the exact response rate and how representative the data set isRemind only those who have not completed the survey

…by sharing the URL broadly in various channels.Reach respondents who don’t use their institution e-mailApproximate response rateRemind all (independent of completion or not)

…by pre-populating with the e-mail adresses you have access to and share the URL broadly.Get the survey out there to reach as many as possibleMore accurate results than by only sharing broadly

Distribution and publishing



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You can check on the progress through the BOS dashboard and follow response rate through that.

We can provide encouraging distribution- and reminder texts with the right language to increase the response rate from the audience.

Progress & response rateProgress Response rate



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Final resultsAdvice and guidanceIndividual report

Instantly available individual report with all answers and responses from the survey.

On how to use the answers and the results in context of other national metrics, other local surveys and national survey like the NSS.In addition we will advise you on other ways to engage students in dialogue about their digital experience.

Student360individual report

bos



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Final results

Comparison to institutional groups like your own and also other comparison criteria such as retention rates, student demographics, subjects etc.

InfographicsComparison

How do you feel about using digital services as a integrated tool in while studying?

100%90%

0%

Very C

onfiden

t

Confide

ntInsecu

re

Very in

secure

Either/or

10%

Amount of students who are confidentusing their own devices on campus.

100%

0%



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Anticipated next steps

Nov. 4th Nov.-Dec- February Sept.2015

Alpha prototype

2016

User testingWalk through

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Nov. 4th Nov.-Dec- February Sept.2015

Alpha prototype Beta prototype

2016

PilotingUser testingWalk through

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Nov. 4th Nov.-Dec- February Sept2015

Alpha prototype Beta prototype Launch!

2016

(anticipated)

Piloting LaunchUser testingWalk through

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Who Jisc needs to engage withMinimum 6 volunteer students who will receive incentives for participation.

What Jisc will be doingRemote user testing in a one hour interview onlineIncentives for student participationAgreement from staff member at institution to participate

When it will take placeEnd of November-December 2015

Student user testing of Alpha prototype

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Who Jisc needs to engage withApproximately 20 participating institutions

What Jisc will be doingA minimum number of participating students from your institutionStudent body collaboration (e.g. through your Students Union)PVC, IT-manager, Head of e-Learning/e-Learning Manager support & buy-in

When it will take placeBeginning of February 2016

Student user testing of Beta prototype

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Jisc student digital experience data service walkthrough

Education

Transcript of Jisc student digital experience data service walkthrough