Patient Experiences &High Expectations

JHI Partners Forum 2016

Clemenceau Medical CenterHistory• Established in 2005

• 157-bed medical institution

• Accreditations & Awards Three consecutive JCI accreditations IMTJ Center of Excellence in Customer Service 2016 “One of the 25 Most Beautiful Hospitals in the World” “One of the 30 Most Technologically Advanced Hospitals in the World” Numerous Hospital Build Awards for Best Healing Environment, Best

Technology Initiative, Best Healthcare Management Service Strategy, andBest Sustainable Hospital Design.

Numerous Arab Health Awards for Distinction in Information Technology,Hospital Development, Excellence in Imaging and Diagnostics.

• Over 150,000 visits annually

• Serving patients from Lebanon and the surrounding area (Iraq,Gulf region, Jordan, Syria, Lebanese expats)

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MissionCaring, Safety, Excellence

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Major Programs & Surgical ProceduresOne Stop Care Multispecialty Medical Center

Inpatient Services• Medical• Surgical• Pediatrics• Gynecology & Obstetrics

Outpatient Services• Emergency Services• Same-day Surgeries• Diagnostic Services (Imaging,

Radiology, Nuclear Medicine and Laboratory diagnosis)• Consultation Neurology

Digestive Disease &

Colon & Rectal Surgery

Endocrinology

Hematology

Urology

Hyper-Tension

Allergy & Immunology

Gynecology Pulmonary

Sleep /Critical Care Anesthesiology

Neonatology

Nephrology

General Surgery

Cardiovascular Thoracic Surgery

Liver CenterOrthopedicsPsychiatry

Vascular Surgery

NeurosurgeryInfectious Diseases

Family Medicine

Pediatrics

IVF

Labor & Delivery

Laboratory

ENT

Dental Care

Dental Surgery

Audiology

Maxillofacial Surgery

Plastic Surgery

Diet & Nutrition

Dermatology & Cosmetic Surgery

Cancer Center with RadiationOncology Department

Obstetrics

Oncology

Ophthalmology

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& Pain Management

CMC Cancer Center• 3 floor comprehensive center

• Medical Oncology

• Surgical Oncology

• Radiation Oncology and image-guided radiation therapy

• Stereotactic radiotherapy andradiosurgery

• BrainLab radiotherapy system

• TrueBeam radiotherapy system

• Bone marrow transplant

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The Intersection of Healthcareand Hospitality

• Hospitality practices propel hospital performance and culture

• Patient satisfaction is a result of a philosophy that isembedded in the CMC culture

• CMC is committed to personalizing, humanizing, and clarifying the healthcare experience for patients and theirfamilies. Our approach to patient-centered care is holisticand encourages healing in all dimensions—body and mind

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• CMC offers integrativetherapies that, when combined with state-of-the-art technologically advancedmedical care, provide truly individualized healthcare.

• The Importance of Human Touch

• The Importance of Nutrition

• The Importance of Patient-centeredCare and

emphasis on InternationalPatient Services

• Enhancing Patient Experience by Implementing new IT measures

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PersonalizingHealthcare

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• Belief that a supportive, caring environment for patients, familiesand staff is essential to providing quality care.

• Architectural and Interior Design Conducive to Health and Healing

• Stress-reducing Positive Distractions

• Increasing Level of Social Interaction and Support

Humanizing Healthcare

Clarifying Healthcare• Providing the necessary

information for patientsto participate in theirown healing.

• Frequent Rounds and anOpen Medical RecordPolicy

• Empowering Patientsthrough Informationand Education Smoking Cessation Mother & Baby

Friendly Initiative Dietary Education Awareness Campaigns

& Educational Events

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DietaryEducation

User-Friendly Secure Website

OnlineAppointments

& Reminders via Text Messages

Medical SecondOpinion

Health Information & Patient Guide

Mother & Baby Friendly Initiative

Corporate Social Responsibility

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Premier Executive Health Check

International Patient Services

InternationalStandards of Care

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Advanced Medical

TechnologyInternational

Patient Services

Leading Surgeons

Architectural Interior Design and Stress-Reducing Positive

Distractions

“I would like to take this opportunity to express my deep appreciationfor the excellence care received today at your medical center. we arehighly impressed with the efficiency, professionalism and personalattention exhibited by the CMC medical, nursing, technical andadministrative staff, each of whom contributed significantly to theexcellent service my wife received.”

“I would like to thank all the physicians and medical staff fortheir professional medical care at which I would certainly rate atfar with, if not even higher, than that of best internationalmedical institutions.”

“As a patient of the Mayo Clinic and of Johns Hopkins in theUS, I cannot but congratulate you on the outstanding services ofyour hospital.”

A Few Kind Words…

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Expanding and Operating within aNetwork

• Clemenceau Medicine International (CMI), responsible forthe advancement and spread of the Clemenceau Medicine’s mission of patient care regionally and internationally, recognizes the importance of adopting and implementing the latest developments in the dynamichealthcare markets of the MENA region.

• CMI is in the process of pioneering a chain of healthcare institutions from Diagnostic and Specialty Centers to full-fledged tertiary care hospitals, all part of the ClemenceauMedicine network, characterized by its human capital,technical expertise, commitment to excellence and strategic alliances.

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CMC Amman

• State-of-the-artmedical center situated in the heart of Amman with a total built-up area of 75,000 sqm.

• The 200-bed medical center will include diagnostic centers, specialized centers of excellence, and 260 consultation clinics supported by the latest medicalequipment.

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CMC Riyadh

• 16-story medical centerlocated on King Fahd Road in Riyadh that will include 180beds & 62 consultation units.

• The center will provide acute care treatment, intermediate care in a five- star setting, home care and follow-up care, and will offer a wide spectrum of general, medical andsurgical specialties in addition to advanced screening and diagnostic services.

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CMC Dubai

• A 110-bed medicalcenter with 44 consultation clinics witha total build- up area of16,623 sqm

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• Medical center will provide high care outpatient anddiagnostic services and will offer prevention, screening and diagnosis

Thank You

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