SCHOOL OF HOSPITALITY AND SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENTTOURISM MANAGEMENT

PRESENTSPRESENTS

REPORT WORK ON:REPORT WORK ON:““PMS SOFTWARE OF JHELUM RESORTS”PMS SOFTWARE OF JHELUM RESORTS”

SUBMITTED BY:SUBMITTED BY: RADHIKA GUPTA - 12RADHIKA GUPTA - 12

MUSHTAQ GROUP OF HOTELSMUSHTAQ GROUP OF HOTELSJHELUM RESORTSJHELUM RESORTS

MUSHTAQ GROUP OF HOTELS MUSHTAQ GROUP OF HOTELS (INDIA)(INDIA)

EMBRACE THE PARADISE…EMBRACE THE PARADISE…LIST OF MUSHTAQ HOTELS:LIST OF MUSHTAQ HOTELS: HOTEL GRAND MUMTAZ SRINAGARHOTEL GRAND MUMTAZ SRINAGAR GRAND MUMTAZ RESORTS GULMARGGRAND MUMTAZ RESORTS GULMARG GRAND MUMTAZ RESORTS PAHALGAMGRAND MUMTAZ RESORTS PAHALGAM MUMTAZ HERITAGE SRINAGARMUMTAZ HERITAGE SRINAGAR JHELUM RESORTS JAMMUJHELUM RESORTS JAMMU HOTEL RANI CASTLE NEW DELHIHOTEL RANI CASTLE NEW DELHI PEE FIFTYONE HOUSE NEW DELHIPEE FIFTYONE HOUSE NEW DELHI

JHELUM RESORTS JHELUM RESORTS “THE MOST TRUSTED RESORT”“THE MOST TRUSTED RESORT”

Jhelum Resort-Jhelum Resort- It is a 3 It is a 3 star hotel & is “ The Most star hotel & is “ The Most Trusted Resort”. Jhelum Trusted Resort”. Jhelum Resort redefine the cliché Resort redefine the cliché contours of hospitality contours of hospitality with impeccable services with impeccable services and unparalleled facilities. and unparalleled facilities. One of the most beautiful One of the most beautiful resort in Jammu. Being resort in Jammu. Being nicely located, the hotel nicely located, the hotel offers rooms that are offers rooms that are elegantly furnished with elegantly furnished with attached bath, colour attached bath, colour television, cable, Zero television, cable, Zero dialing, fridge in every dialing, fridge in every room. room.

JEHLUM RESORTJEHLUM RESORTTHE 3-STAR HOTELTHE 3-STAR HOTEL

Jhelum ResortJhelum Resort provides the provides the homely feelings, when you are homely feelings, when you are away from your homes. They away from your homes. They are today a preferred choice to are today a preferred choice to stay among both the stay among both the international and domestic international and domestic travelers. A professionally and travelers. A professionally and elegantly furnished with an elegantly furnished with an aesthetical ambiance, aesthetical ambiance, supported by a team of highly supported by a team of highly experienced professionals. This experienced professionals. This Jammu hotel has state of the Jammu hotel has state of the art ultra modern facilities, art ultra modern facilities, amenities & services that amenities & services that match up to the "stringent match up to the "stringent neatness & quality standards neatness & quality standards at irresistible tariff to delight at irresistible tariff to delight every possible need & want of every possible need & want of the guests.the guests.

ACCOMODATION & FACILITIESACCOMODATION & FACILITIES

RESTAURANT AND BARRESTAURANT AND BARABBSHARABBSHAR Gulnar Gulnar – It has 72 covers. – It has 72 covers.

The type of meal menu that The type of meal menu that it offers is Ala carte menu. it offers is Ala carte menu. The restaurant features The restaurant features finest Indian, Kashmiri, finest Indian, Kashmiri, Chinese & Continental Chinese & Continental cuisine.cuisine.

Abbshar Abbshar - It has 31 covers. - It has 31 covers. The bar serves all kind of The bar serves all kind of international &domestic international &domestic beverage & multitude of beverage & multitude of Exotic Cocktails & punches,Exotic Cocktails & punches,

Fiesta-Fiesta- The fast food for The fast food for snacks, informal lunches/ snacks, informal lunches/ dinner, ice creams & much dinner, ice creams & much more in vegetarian & non- more in vegetarian & non- vegetarian delicacies..vegetarian delicacies..

MANAGEMENT INFORMATION MANAGEMENT INFORMATION SYSTEMSYSTEM

A A management information systemmanagement information system ( (MISMIS) ) is a systemis a system that provides information that provides information needed to manage organizations efficiently needed to manage organizations efficiently and effectively. Management information and effectively. Management information systems involve three primary resources: systems involve three primary resources: technology, information, and people. It's technology, information, and people. It's important to recognize that while all three important to recognize that while all three resources are key components when resources are key components when studying management information systems, studying management information systems, the most important resource is people. the most important resource is people.

PROPERTY MANAGEMENT PROPERTY MANAGEMENT SYSTEMSYSTEM

Property management systems may Property management systems may be used in real estate, be used in real estate, manufacturing, logistics, intellectual manufacturing, logistics, intellectual property, government or hospitality property, government or hospitality accommodation management.accommodation management.

In the hospitality industry a property In the hospitality industry a property management system also known as a management system also known as a PMS is a computerized system used to PMS is a computerized system used to manage guest bookings, online manage guest bookings, online reservations, point of sale, telephone and reservations, point of sale, telephone and other amenities. other amenities.

There are many different There are many different types of property types of property management systems management systems available like OPERA and available like OPERA and GUEST360, but a GUEST360, but a user/business will want to user/business will want to work with the different work with the different companies to determine which companies to determine which property management system property management system best fits their needs.best fits their needs.

OBSERVATIONOBSERVATIONMEETING THE TECHNOLOGY OF THE NEXT GENERATION MEETING THE TECHNOLOGY OF THE NEXT GENERATION 

PMS is a state of the art; Windows based Property Management System that PMS is a state of the art; Windows based Property Management System that incorporates the latest in advanced technology. incorporates the latest in advanced technology.

EFFICIENT MANAGEMENTEFFICIENT MANAGEMENT

    PMS enhances reservations management, streamlines all accounting and billing, PMS enhances reservations management, streamlines all accounting and billing, upgrades guest services, boosts staff productivity and improves marketing and upgrades guest services, boosts staff productivity and improves marketing and sales performance for all types of hotels.sales performance for all types of hotels.

EASY FRIENDLY OPERATIONSEASY FRIENDLY OPERATIONS Property Management System has a unique open architecture as Property Management System has a unique open architecture as

a result of using standard industry development tools such as a result of using standard industry development tools such as Power Builder.Power Builder. . . PMS is designed for simple operation and PMS is designed for simple operation and maximum flexibility in functionality and performance that creates a maximum flexibility in functionality and performance that creates a profitable and smoother operation.  profitable and smoother operation. 

PMS INCLUDES THE FOLLOWING PMS INCLUDES THE FOLLOWING MODULESMODULES

The reservation moduleThe reservation module    The guest reception module  The guest reception module  The accounting and billing moduleThe accounting and billing module Housekeeping and maintenance module  Housekeeping and maintenance module  General system module.  General system module.  Report module with an extensive report generator  Report module with an extensive report generator 

RECOMMENDATIONRECOMMENDATIONENERGY MANAGEMENT SYSTEM:ENERGY MANAGEMENT SYSTEM:Technology is used to extend guest in-room comfort by means of an energy management Technology is used to extend guest in-room comfort by means of an energy management

system. Passive infrared motion sensors and door switches can reduce energy system. Passive infrared motion sensors and door switches can reduce energy consumption by 30% or more by automatically switching off lights andconsumption by 30% or more by automatically switching off lights and

airconditioning,thus saving energy when the guest is out of room.airconditioning,thus saving energy when the guest is out of room. Hospitality Hospitality operators can save money by utilizing this type of energy –saving operators can save money by utilizing this type of energy –saving software to reduce their energy costs.software to reduce their energy costs.

PMS:PMS:Some PMS system use Microsoft Windows to move data Some PMS system use Microsoft Windows to move data

between applications to share information, a process between applications to share information, a process called INFORMATION SHARINGcalled INFORMATION SHARING..

CENTRAL RESERVATION SYSTEMCENTRAL RESERVATION SYSTEM A CRS houses the electronic database in the central reservation office A CRS houses the electronic database in the central reservation office

(CRO). Hotels provide rates and availability information to the CRO (CRO). Hotels provide rates and availability information to the CRO usually by data communication lines. Guests instantly receive usually by data communication lines. Guests instantly receive confirmation of their reservation or cancellation. Thereby, Hotels can confirmation of their reservation or cancellation. Thereby, Hotels can use other forms of technology to facilitate reservation systems. Several use other forms of technology to facilitate reservation systems. Several companies offer an APPLICATION SERVICE PROVIDER (ASP) companies offer an APPLICATION SERVICE PROVIDER (ASP) environment that can deliver a complete booking system tied to the environment that can deliver a complete booking system tied to the hotel’s inventory in real time via the web.hotel’s inventory in real time via the web.

TRENDS IN HOTEL AND TRENDS IN HOTEL AND ROOM DIVISION OPERATIONSROOM DIVISION OPERATIONS Increasing use of Increasing use of REVENUE MANAGEMENTREVENUE MANAGEMENT to increase profits by effective to increase profits by effective

pricing of room inventory.pricing of room inventory. GREENING OF HOTELS AND GUEST ROOMSGREENING OF HOTELS AND GUEST ROOMS: This includes an increase in : This includes an increase in

recycling and the use of environmentally friendly products, amenities, and recycling and the use of environmentally friendly products, amenities, and biodegradable detergents. biodegradable detergents.

DIVERSITY OF THE GUESTDIVERSITY OF THE GUEST: More women travelers are occupying hotel : More women travelers are occupying hotel rooms. This is particularly due to increase in business travel.rooms. This is particularly due to increase in business travel.

SECURITY:SECURITY: The survey by the International Hotel Association indicated that The survey by the International Hotel Association indicated that guests continued to be concerned about personal security.guests continued to be concerned about personal security.

Hotel companies are trying to persuade guests to bookrooms via the Hotel companies are trying to persuade guests to bookrooms via the company web site rather than via an internet site likehotels.com because company web site rather than via an internet site likehotels.com because the hotel must pay about $20for each room booking.the hotel must pay about $20for each room booking.

Hotels are upgrading in-room technologyHotels are upgrading in-room technology..