❖             Jesse Lee Flowers 

13542 AUSTIN CT. HARTLAND, MICHIGAN 48353PHONE 1-734-741-3067 • E-MAIL jflowers112@aol.com

❖    EDUCATION❖  ❖    Bachelors of Applied Science Degree in

Computer Networking - ITT Technical Institute - 2012❖    National Technical Honors Society

❖    TECHNICAL SKILLS AND KNOWLEDGE❖

❖    Hardware and software troubleshooting❖    Implement, manage, and troubleshoot

hardware devices and driver❖    Installation, support, and maintenance❖    Installation of wireless routers and access

points❖    Set-up and configuration of network printers❖ Active directory❖ Clearwell eDiscovery Platform❖ DRC (Discovery Radar Collector) forensic

Image Packager❖ Installation of Server 2003 and 2008+❖ md5Summer❖ Microsoft Forefront Identity Manager 2010❖ VMware❖ Windows XP, Vista, and 7❖ WebEx❖ 7-ZIP

❖    WORK EXPERIENCE❖

❖    MacArthur Corp., Michigan 2017-Present ❖    IT Intern, Duties / Responsibilities will include: Unboxing equipment, Imaging computers, Deploying computers, Processing used equipment, Data destruction, Data Back-up, Network administration, Active Directory, Epicor Administration, and Help Desk roles.

❖    Ford Motor Company Dearborn, Michigan 2014-2016

 ❖    EDiscovery Analyst in an IT position. Responsibilities include responding to requests from Ford’s Office of General Counsel (OGC) for preservation, collection, processing, and production of digital data in support of litigation and investigatory matters. Digital data includes both unstructured (e.g., assisting custodians in finding relevant records on their Company-issued PCs) and structured (targeted collection from databases) global data sources. Core components of current position includes collection through process-driven phone sessions and data processing (i.e., decrypting email, verifying all files are readable, removing non-standard files, and loading into Clearwell eDiscovery Platform) of unstructured data. EDiscovery response activities also include interacting with inside and outside legal counsel to convey findings. The ability to understand and communicate complex IT constructs to non-technical personnel is another core capability of all team members.

❖    HP Pontiac, Michigan 2012-2014 ❖    Help Desk Support Level 1 for Procter & Gamble, Level 1.5 for Eli Lilly, and eDiscovery Special Legal Staff Project for GM/Xerox Customer service. Tasks included Business/Technical Troubleshooting for Windows based systems, connectivity, and proprietary

software, Case Management, andForensic Image collection and packaging for the Xerox/GM Legal Staff.

❖    Minacs/OnStar Warren, Michigan 2010-2012 ❖    Subscriber Advocate Team Advisor. Focus on customer service; business/technical troubleshooting; special projects; project reporting; and spreadsheet maintenance.

❖ Convergys/OnStar Warren, Michigan 2007-2010 ❖    Subscriber Advocate Team Advisor