Jeremy Cunningham8401 Kelly Lane, Alvarado, TX 76009  | (479)802-9297 | Griffyn80@gmail.com

Objective· Obtain a position as a Level 2 tech for onsite/remote systems or system administrator

Education 2010-2011 | GRAND RIVER TECHNICAL SCHOOL

· Major: Computer Technologies

Skills & AbilitiesCERTIFICATIONS

· CompTIA A+ · CompTIA Net+

SOFTWARE EXPERIENCE

· Microsoft Office XP/2003/2007/2010· Virtualization (VMware Infrastructure Client, datastores)· Citrix (XenDesktop, Desktop Studio, ICA clients/plug-ins)· Microsoft Virtual (PC/Server)· Messaging (Outlook, Exchange 2007/2010)

· MS Communicator 2007/MS Lync 2010)· Remote support (NetOp, RDP, Sap, Terminal Services, WebEx)· Cisco VPN/Secure Services Client (CSSC)· Norton Ghost· Remedy

HARDWARE EXPERIENCE

· Dell/HP/Compaq desktops and laptops · SOHO/consumer routers/switches· CAT5/5e/6 cabling

· Wireless 802.11a/b/g/n access points/routers· VoIP, Firewalls, VPN

LEADERSHIP

· US Army

· Management

ExperienceTECHNICAL SERVICE REPRESENTATIVE | TELENETWORK INC | APRIL 2016 -- CURRENT

· Receive calls from customers for connectivity issues· Document, track, diagnose, and repair issues remotely or guide user through steps for resolution· Dispatch on site help as needed if no remote resolution can be reached

LEVEL 2 SUPPORT-DESKTOP SUPPORT ANALYST | COMPUCOM SYSTEMS INC | JULY 2012 – MARCH 2015

· Responsible for all escalations, pages and productivity of the shift· Provide Level 2 support for the Wal-Mart Home Office and

Distribution Center workstation engineering team· Included support for Virtualization (9,800+ VMware/Citrix

desktops), Messaging (Exchange 2007/2010 mailboxes, distribution lists, storage quotas, permissions, public folders and Outlook clients) as well as remote laptop, desktop for over 100,000+ devices and thousands of commercial and in-house applications

· Provide root cause analysis for new and systemic issues in the environment

· 3rd Shift Lead- Managed day-to-day third shift responsibilities for myself and two to three other analysts/technicians

· Advised Wal-Mart with new thin-client/computer based learning installations across the United States.

· Provided hardware failure diagnosis for laptops and workstations inside Wal-Mart home office, Distribution Centers, and users.

· Used multiple remote methods for software repair, rollout, and reinstalls.

· VPN support for Wal-Mart Home office users/offshore users.· Minor web share modification.· Responsible for making sure all Wal-Mart store systems were up

and running for optimal · consumer use.· Guided Levi Strauss through new tablet installations domestically

and internationally. · Performed Level 1/Level 2 support for technicians across the

country in a multitude of · hardware and basic network support.· Paging advanced level 3 support such as Windows

Server/Networking

SELF EMPLOYEED | CUNNINGHAM PC | MAY 2010-JUNE 2012

· Diagnosed software, malware, or hardware issues and set a course to correct these issues

· Provided remote assistance to customers through Windows Remote

· Provided estimates for both hardware and software upgrades/replacements.

· Executed full backups on the media of customers choosing whether it be optical, EHDD or cloud

· Provided customers with basic to advanced levels of security

· Installed new self-purchased hardware for customers· Virus removal and updated virus definitions