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LWW JGS 23-2 Project:Feedback Analysis Report

Version

 J!ne 22" 2#$

Prepared by: Reviewed by:

Jelaine Bless B. Cabrera Ramill S. Delos Reyes

Business Process Analyst Senior Manager

SPi Content Solutions – Quality SPi Content Solutions – Quality

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LWW JGS 23-2 - Feedac! Analysis

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I. Background

 

 A "eedac! #as recei$ed t%roug% e&ail last June 3' 2()2 "ro& *lliot *llis' t%e Senior Production*ditor o" JGS' regarding )) articles in #%ic% + o" t%ose %a$e lots o" ty,esetting and co,yeditingerrors Prior to t%e e&ail' a &eeting #as %eld #%ere t%e ,enalty o" ./ "or late deli$ery o" "iles #erediscussed 0%e a""ected articles &ust e deli$ered to t%e client &orning o" t%e ne1t day

 A total o" )2) corrections #ere taulated and analyed 0%e t%res%old o" t%e ,roect #as (33 "or *rror ,er Page 4*PP5 and (2( "or Co,yediting *rrors ,er Page 4C* *PP5

0%e study "ocused on t%e "ollo#ing as,ects6

7 8alidation o" data re,ort "ro& Q9S

7 :istriution o" 8alid and 9n$alid *rrors ,er articles

7 0o, error on C*: and Production 

Screenshot of the e-Mail received from LWW 

 

II. Analysis

;,on in$estigation

o" t%e "eedac!

recei$ed "ro& JGS'

out o" t%e ))

articles #it% <)

,ages in total only

+ articles %a$e

errors Fro& t%e +.

articles' )2)

corrections #ere

taulated and 2. o" t%ose #ere $alid errors and t%e re&aining <+ #ere not $alid errors 0%e o$erall

*PP o" t%e ,roect #as (2= #%ic% &eet t%e target *PP t%res%old -- Production *PP #as ((3'

"ro& t%e 3 $alid errors "ro& ,re-editing and ty,esetting 0%e C* *PP #as (2> and does not &eet

t%e#%ic% is o$er t%e (2( C* t%res%old o" (2(

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LWW JGS 23-2 - Feedac! Analysis

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C*9 is a

C*: error 

resulting "ro& eit%er "ailure to "ollo#

client-s,eci"ic instruction or doing

so&et%ing not re?uired y t%e clientC*9 %as t%e %ig%est count due to

,unctuation and incorrect data errorPunctuation errors occurred ecause

t%e co,yeditor &issed to insert ,eriod a"ter eac% letter acrony& For t%eincorrect data errors' t%e co,yeditor "ailed to "ollo# so&e s,eci"ications o" t%e

client Co,yeditors %a$e a "ailure in t%e e1ecution o" t%e instruction ut t%enQA C*C also &issed to see t%e error occurrence "or t%e errors #ere detected

,rior to ,rinting

Pre-editing %as ) $alid error count #%ere t%e agent &issed to insert so&e

#ords in t%e article Punctuation and incorrect data errors #%ere t%e 2 $alid

errors t%at 0y,esetting %ad &ade

III. Conclusions

Belo# are t%e "indings "ro& t%e ao$e analysis6Putting t%ese data toget%er6

Punctuation and incorrect data errors #ere t%e &ost signi"icant ot% #it% co,yediting and

ty,esetting ,rocess

• JGS ,roect &eet t%e o$erall target t%res%old and does not %a$e a &aor ,role& regarding

ty,esetting and language errors,rocess 9n ter&s o" t%e language or co,yediting' t%ere #asa de$iation "ro& t%e set t%res%old Maor contriutor #as t%e ,unctuation and t%e incorrectdata #%ere co,yeditors "ailed to "ollo# client s,eci"ic instruction regarding t%e use o" ,eriods and s,ecial c%aracter

• Punctuation and incorrect data errors #ere t%e &ost signi"icant ot% #it% co,yediting and

ty,esetting ,rocess

 

I. Recommenda!ions

• 0ea& Lead &ust regularly coac% eac% co,yeditors and ,roduction agents 0%is &ust e

done on a #ee!ly and &ont%ly asis

• 0ea& Lead &ust ,ro$ide a $isual a#areness regarding t%e co&&on errors co&&itted y

t%e co,yeditors and agents Li!e "or e1a&,le t%e ,eriods in t%e aut%or na&e and t%e

s,ecial c%aracter usage 8isual a#areness &ust e a$ailale a day a"ter t%e occurrence o" 

t%e error

• QA C*C &ust also %a$e a re?uali"ication and t%e $isual a#areness o" t%e errors &ust also

e re"res%er to t%e&

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LWW JGS 23-2 - Feedac! Analysis

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