Jeff Cohen CIO - JetBlue Airways. Who is JetBlue? Eleventh Largest Carrier in America Only U.S....
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Transcript of Jeff Cohen CIO - JetBlue Airways. Who is JetBlue? Eleventh Largest Carrier in America Only U.S....
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Jeff CohenJeff CohenCIO - JetBlue AirwaysCIO - JetBlue Airways
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Who is JetBlue?Who is JetBlue?
Eleventh Largest Carrier in America Only U.S. start-up airline to launch with
more than $100 million in capital Only airline to offer 24-channels of live
satellite television free at every seat Only airline to broadcast the Olympic
Games live at every seat
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Who is JetBlue?Who is JetBlue? First U.S. airline to introduce "paperless
cockpit" flight technology Only U.S. airline to be 100% e-ticket First U.S. airline to install bullet-proof
cockpit doors across its fleet Only airline to install security cameras in
passenger cabin for customer, crew safety Highest efficiency - passenger load Standardization is a business
strategy
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The DifferenceThe Difference CrewmembersCrewmembers CustomersCustomers Values Values
SafetySafety Caring Caring IntegrityIntegrity FunFun PassionPassion
CommunicationCommunication
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Technology TodayTechnology Today Virtual Call Center A Microsoft-based environment
Windows 2003 Server Exchange 2003 Office 11 Greenwich (Instant Messenger) Topaz (SMS 3.0) SharePoint Portal 2.0 Liberty 64 Bit SQL
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Technology TomorrowTechnology Tomorrow
Scaling Up vs. Scaling Out Reliability Availability Manageability Keeping It Small As We Grow
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Leveraging TechnologyLeveraging Technology
Customer Loyalty - TrueBlueCustomer Loyalty - TrueBlue Maintenance & Engineering - VisaerMaintenance & Engineering - Visaer Reservations - Res 2.0Reservations - Res 2.0 CRM - Data WarehouseCRM - Data Warehouse Flight Operations – BornemannFlight Operations – Bornemann E-Mail- Exchange 2003 (Titanium)E-Mail- Exchange 2003 (Titanium)
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Make IT WorkMake IT Work
VisionVisionCultureCultureCreativityCreativity
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JetBlue Airways ConfidentialJetBlue Airways Confidential© 2002 JetBlue Corporation. All rights reserved.© 2002 JetBlue Corporation. All rights reserved.
Questions and AnswersQuestions and Answers