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  • JDSU E6474A Support and Software Update Services

    A total system support offering.

    At JDSU, we are dedicated to your success and to increasing the value of your technology solutions. We are ready to build a long-term relationship that will help you maintain a competitive advantageand rise to the challenges of a dynamic industry.

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    E6474A Support and Software Update Services

    Staying competitive means keeping up-to-dateIn the global communications market, you have to stay ahead of your competition to remain successful. Using the E6474A application as an integral part of your business gives you that extra edge. Choosing the E6474A Soft ware and Support Update Services ensures that you will keep your competitive edge, month aft er month.

    Th is service makes it easy for you to update your E6474A application to take advantage of new, enhanced functionality. It is an ideal way to ensure that your team and your system stay up-to-date.

    Comprehensive benefi tsTh e E6474A Soft ware and Support Update Services encompasses a comprehensive range of benefi ts and services. It will help you:

    maintain your competitive advantage by keeping your E6474A system current keep your team in touch with new technologies and new and modifi ed

    standards increase your productivity through new and enhanced soft ware functionality.

    What do you get?You can expect the following soft ware updates and enhancements as part of the update service:

    access to soft ware updates and soft ware maintenance when and if they are available

    download updates via the Internet, at your convenience.

    Service-level agreement (SLA) for technical support:

    12-hour response time for telephone support, 8.30 am to 6.00 pm, (4-hour response time in the U.S.A., business hours), Monday through Friday

    24-hour coverage via e-mail support, Monday through Friday from an experienced team with vast knowledge of drive test measurements

    and network optimization.

    Remote support, connecting you directly to someone who can help with:

    remote viewing and control of your soft ware fast and secure sessions secure fi le transfers easy-to-use chat features for quick question/answer sessions.

    Extended support is available, if required:

    by appointment up to fi ve times a year.

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    E6474A Support and Software Update Services

    Software updatesJDSU regularly releases enhancements to E6474A software solution in the form of software updates. Purchasing any of the update options entitles you to receive all of the updates released during the term of your agreement.

    Under this service, you automatically receive new software releases that contain significant improvements or enhancements that affect your system.

    If a new release contains only minor revisions, you will receive notification from JDSU so you can request or copy the software directly from a JDSU archive. These delivery mechanisms eliminate the necessity to check continually for the availability of new software.

    The Software and Support Update Service (SUS) options include:

    1-year standard SUS (Option 060) 1-year Corporate SUS (for more than 50 systems)(Option 061) 1-year Tech Tool SUS (Option 062) 3-year standard SUS (Option 063) 3-year Corporate SUS (Option 064) 3-year Tech Tool SUS (Option 065) 5-year standard SUS (Option 066) 5-year Corporate SUS (Option 067) 5-year Tech Tool SUS (Option 068)

    Software updates typically consist of a bundled package that contains both enhancements and maintenance items.

    Enhancements include:

    new or enhanced functionality of existing applications improvements in operator efficiency and application usability.

    Maintenance items include:

    system performance improvements software patches to improve existing software applications media and documentation to help you quickly understand the software

    changes and how to take advantage of them.

    Service-LevelAgreement

    SoftwareUpdates

    RemoteSupport

    TrainingMaterial

    e-mail

    Web

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    E6474A Support and Software Update Services

    Enhanced support for high-volume (50+) systemsBeing part of a global company enables JDSU to provide customers with even more support. In addition to the features already listed, we also provide direct access to the JDSU support database. You can view the details and current status of all your open and closed cases, plus:

    generate summary reports submit your own trouble tickets directly into the support database update your cases as required access our large knowledge base specific to drive-test issues synchronize agreement renewal to update all of your systems each year in a

    single transaction.

    This is provided as part of your E6474A Option 061 Software and Support Agreement. U.S.A. accounts will get a priority access number.

    We are here to help youYour E6474A Software and Support Update Services team can provide you with various other optional services that coincide with the software update process that include:

    installation assistance for your software updates customized training for your users application consulting that can help you optimize software updates.

    Additionally, a wide variety of other support services are available for your E6474A system, including:

    E6474A contract support services E6474A application and technology consulting E6474A training services.

    Excluded costs and servicesThe following software update process costs and services are outside the scope of the E6474A Software and Support Update Services:

    A valid license is required for software updates supplied by this service and will be provided after JDSU receives payment of the appropriate fee. You can obtain licenses for other applications on the update media not previously purchased after JDSU receives payment of the appropriate fee.

    JDSU recommends that new customers to the E6474A platform (Version 10.0 and up) purchase on-site training (H7211B-209).

    SUS ReleasesCustomers with a current SUS agreement will receive the benefits listed below. Customers can skip releases because each subsequent release includes a superset of previous releases. For example, customers upgrading from Release 16.1 to 16.3 also will receive the benefits of Release 16.2.

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    E6474A Support and Software Update Services

    SUS content in Release 16.3Items indicated with an asterisk (*) are delivered as part of your SUS agreement, assuming you have the base license.

    New features include:

    Auto device detection* Auto view population* Data item search* Move cellsite layer to top level in map view* PC hardware compatibility check* Support for Hi Silicon LTE chipset Support for new devices based on Qualcomm LTE chipset* Update for latest Altair and Sequans LTE driver packages* Voice quality test enhancements* iBWave indoor import* FTA importer update*

    Issues resolved in Release 16.3*

    Incorrect E-UTRA band frequency definition in channel browser Missing SIB 6 and SIB 19 message decode Performance issues while recording with Qualcomm LTE devices Stability improvements for the Sierra Wireless 313 LTE device Missing templates that mark projects as invalid Lack of PDSCH and PUSCH throughput measurements on Qualcomm LTE

    devices Occasional issue with UMTS SC reporting as Detected when in Active set Failure of LG G7 LTE devices with old firmware connecting to the network High spike of UL/DL RLC and PDCP throughput values at the start of data

    sessions on Qualcomm LTE devices Application crashes when importing certain SD5 files Failure of cell linking and cell naming to work in UMTS mode on Nokia

    WCDMA phones Incorrect display position of SC in UMTS pilot bar chart

    SUS content in Release 16.2Items indicated with an asterisk (*) are delivered as part of your SUS agreement, assuming you have the base license.

    New features include:

    Indoor enhancements* Multiple rotatable map* Indoor way-point navigation*

    Command line exporter* New receiver models Receiver enhancements*

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    E6474A Support and Software Update Services

    Sequans LTE support enhancements* Altair LTE support enhancements* Qualcomm LTE support enhancements* SIB 19 protocol decode* NAS protocol tagging* FTA importer for Android LTE FTA*

    Issues Resolved in Release 16.2*

    Problem: The DipSwitch settings for an EVDO Rev A Device selects Turn off Slotted Mode Operation by default.

    Solution: New projects created in Release 16.2 or later will clear the Turn off Slotted Mode Operation setting in the CDMA2000LogMask dialog by default, allowing EVDO Rev A devices that are detected as Generic CDMA devices to function properly. CDMA and CDMA2000 phones require users to manually turn on the Turn off Slotted Mode Operation option to work properly.

    Problem: Missing CDMA/EVDO Searcher and Finger Info messages.

    Solution: Adds log packets from log codes 0x119C and 0x119F when the Searcher and Finger Info checkbox is selected.

    Problem: Displays run-time error when testing with the Sierra Wireless 313U LTE device.

    Solution: Resolves logging error in the Qualcomm LTE Intrafrequency Measurements frame.

    Problem: Incorrectly displays the UMTS Receiver Bar Chart after changing the display mode from vertical to horizontal bars during logging.

    Solution: Resolves a coding error that caused this defect.

    Problem: The iPerf test reports failure when setting the TCP maximum segment size.

    Solution: Disable the iPerf -M option when entering 0 in the TCP MSS [M] property.

    Problem: Disproportionate display of rotatable indoor map view for measuring tool and post processing.

    Solution: Added display for width, depth, and aspect ratio to he