Jcf 12052010
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The Future of the IT Service FirmThe Changing Landscape of the IT Consultancy World
JCF 12/05/2010
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“The creation of value for organisations – through improved performance, achieved by providing objective advice and implementing business solutions” (MCA)
Consulting
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THE STORY SO FARThe Time Line
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WHERE ARE WE NOWThe Time Line
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Something as a Service
IAAS SAAS
PAASGoogle Apps
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WHERE ARE WE GOINGThe Time Line
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Commodity IT
Accountability No CAPEXEnterprise Grade Systems for SME and Below
Public Cloud
Private Cloud Internal
Subscription
Subscription
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IMPACT ON THE CLIENTImpact’s
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Opportunity
IT as a Enabler A strategic function
Easy Set up of Projects
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Internal IT
• Reduced Risk• SME with corporate infrastructure• Technology being an enabler• Monthly cash flow• Technology for projects scaling up and down
on demand• More reliance on external resource• Fast Lead Time
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Public, Private, Traditional, Hybrid, PCI
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IMPACT ON THE CONSULTING FIRMImpact’s
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Client Stack
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ClientsA Trust Relationship
Education and Support
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• Customers are not dependent on us – We are dependent on them.•They are not an interruption of our work – they are the purpose of it.•They are doing us a favour by giving us the opportunity.•Customers are our passports to success – without them we cannot get there.
CWL
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“I want someone to share the risk and thereward””
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Many clients and consultancies are now sharing the rewards as well as the risks of a project, rather than simply contracting for time and materials, and more “value based” methods of pricing are being used. (MCA)
A Change in Fees
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How will the Offerings be Built
• Lower Stack provided by centralised resource (in most cases not internal)
• IP and offerings developed on top of IAAS and PAAS
• More Risk based offerings (subscription or reward)
• Defined Value propositions
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How the company will be staffed
• Increase in Solution Architect
• Niche Specialists
• Few if any below the App Layer
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IP and service around sub providers
More client facing staff