. A Property Management System comprises of a software module

capable of supporting a variety of activities in front and back office

areas

submitted by :-Jaya S Nair

Bsc 2008-2011

Objective Front office is my subject of interest. and property Management system is a subject which is very interesting since we actually learn how the computer application work at the industry.

Most front office function is performed at front desk. The functional efficiency of a front desk depends on its design and layout. PMS application help us to save time and make work more efficient, and is also very user friendly . This project would also be boon to all the student who actually are interested to known about Property Management system, And their functions in the hotel industry .

Customer Service Purchasing &Supply Chain

Consumer Accounting &

Finance

Hospitality

Conference &banqueting

SuppliersSuppliers

In roomServices

Golf &Membership

HouseKeeping

Leisure SPA’sFrontDesk

Concierge& Visa

Sales &Marketing

CentralReservations

Introduction On Property Management System

Opera Enterprise Suite

OPMS - Opera Property Management System

OS & C - Opera Sales Catering

OQMS - Opera Quality Management System

ORS - Opera Reservation System

OBI - Opera Business Intelligence

ORMS - Opera Revenue Management System

Opera Property Management System

. Opera's Multi-Property functionality can help you dramatically reduce your hardware, software and labor expenses by running multiple properties of a single database.Front Desk makes check-in remarkably fast and easy.Rate Management Tools provide greater control over rate inventory and availability.Accounts Receivable gives us a clear financial picture of your entire operation.Perform Night Audits with no system downtime.

 

A user can be locked out if he enters the wrong password

more than 3 times

New user configuration screen

The password should not be less than 6 figures and it should be a mixture of letters and numbers

Possibility to define which applications a user can access

Configuration

Multi-Property Login

Multi-property license is active, users can be granted access to multiple properties. Use of this feature allows users access to multiple properties using the same login credentials (including their Cashier ID) with a customizable set of permissions for each property

Logging InMulti-Property Login

Multi-property license is active, users can be granted access to multiple properties. Use of this feature allows users access to multiple properties using the same login credentials (including their Cashier ID) with a customizable set of permissions for each property

Profiles - Relationships

Realtionships now made easier with the possibility to remove Advanced Relationship handling

Rate Query

If the average rate button is ticked the rate grid will show the total rate/no of nights

In the case of rate change this will show you the rate for the first night only

The total rate will show the rate X no of nights

ReservationsSource Codes can now be selected via the Source Group – as known earlier with the Market Code and Market Group

New Hyperlink on room type and room in Reservation Screen, that takes you directly to the configuration details

Multiple CRS/GDS numbers can now be entered on a single reservation with the added possiblity to search for all CRS/GDS numbers of a single reservation

Reservation Colors

It is now possible to define what the colour of a certain reservation should represent

If Market Code is selected, the colour will be entered on the Market Code level as known today, if VIP Level is selected an additional colour option will appear in the VIP code configuration. If Reservation is selected; the option to configure free format codes appears in Configuration -> Reservation -> Codes

When choosing Reservation in the parameter setting, the codes are configured as below and can be completely hotel specific

Rates – Value Added Rates

If this new parameter is switched on, the rates can be configured as added amounts per person in the Rate Code

The Split button allows you to split an existing Rate Detail in two (3) parts

Housekeeping – Task Assignment

More colours

No of rooms

No of credits showing

Housekeeping – Facility Management

New overview screen of the total number of tasks per room type 

The new functionality Track It allows the hotel to keep track of luggage, lost items and maintain cars for valets.

The ticket numbers can be entered, linked to specific reservations and monitored with statuses like „Delivered to Room“ or „Located in Luggage room in West Wing“

Additionally, different Track It entries can be configured to automatically create traces – and of course, all Track It items show with lamps on the Reservation screen

Track It

Log BookThe Log Book is here – now all inter-departmental communication and handover can be handled in Opera

Cashiering

Now Opera offers the ability to allow negative cash drop by switching off the parameter for positive cashier drop.

To accommodate a natural work flow, the Disable / Enable Phone button has been moved to a tick box in the Print Folio screen

Cashiering – Credit Card Rebate

With functionality Credit Card Rebate Validation switched on, any rebate posting done in a credit card transaction code will be validated against the total debit of the bill.

Reference field also becomes mandatory when negative payments are posted, as with negative postings today

Cashiering – Open FolioOpen Folio works in conjunction with Post Charges – this allows you to check out a guest with an open balance.

The Post Charges will be allowed for as long as configured in the Rules

The Open Folio can remain in house for as long as desired.

Possibility to search for Open Folios only in the Advanced tab of the Billing Search screen.

Opera Quality Management System (QMS)

Opera QMS provides your property with tools to improve guest services, guest loyalty, and guest retention

Management and Communication Benefits

•Guest complaint management. •Quick task management. •Managing the quality of cleaning and housekeeping. •Managing the buildings "look." •Improving guest service. •Improving inter-departmental communication. •Giving each department the tools to become more proactive in addressing guest complaints and maintenance needs.

Opera Sales & Catering (S&C)

provides the tools needed to service the Sales force that sells to the individual property and property chains. S&C provides industry-unique functionality that is derived from the power of Opera's integrated enterprise design.

Opera Reservation System (ORS)

The Opera Reservation System is part of the industry's first truly integrated, enterprise inventory system. Unified with the OPMS & OS&C, ORS offers the much desired single image inventory system to your enterprise. By combining the power of integration with an innovative array of functionality, ORS provides your central reservations agents or global sales staff with the tools to maximize bookings and increase revenues better than ever before.

Opera Revenue Management System

Revenue management is a management approach to optimizing revenue, generally based on managing potential revenues for a given capacity at a certain point in time - a revenue maximization technique which aims to increase net yield through allocation of available resources to predicted demand.

Opera Revenue Management System (ORMS) is a powerful, agile, and comprehensive revenue management system that helps sell the right resources to the right customer at the right time for the right price.

The ORMS application understands the patterns of a property's specific business practice, demand patterns and reacts automatically by adjusting the forecast and the rates that the property should be charging to maximize Yield.

OPERA Business Intelligence (OBI)

The OPERA Business Intelligence (OBI) module provides complete, relevant business insight to users from all levels of the hotel infrastructure.

The data is presented in understandable, multidimensional graphical models and users can drill down for more detail. The information available in OBI is comprehensive, including past and future reservations, financial history, company and travel agent statistics, pace comparisons, and other areas of relevant importance for identifying trends and getting answers to business questions that affect the hotel's future.

Fidelio Property Management System

Fidelio and its Importance in Interdepartmental coordination and Communication

•Promotes smooth functioning of all departments where ever it is installed.•Reduces paperwork and helps in saving money and extra stationery.•Eliminates communication gap between the departments and provides quality services to the guest.•Helps in up keeping of the hotel’s goodwill with the guest.

Advantage of Fidelio Hotel Management Software PackageFidelio is an eco friendly package as it makes the paper work redundant and eliminates filling and storage cost. It has a user definable and friendly screen with color coding by using a set of 12 codes to indicate the status of each room by a 12 – clock code. It is a highly flexible programme unlike other software management system and other facilities like screen painter ,report generator, user definable report menus and night audit , etc.. Complete graphical illustration of each flow allows the front office staff to monitor and control the occupancy of every room in the hotel.

Disadvantage and Problems Since it is very expensive the underutilization will be very expensive.

Its maintenance is also expensive as compared to other system and if proper locking is not done, anybody

can access guest profile in front office and hence guest information can be easily altered or erased .

User ID should be kept. It is possible that there is no provision to lock anyone from reading valuable

information hence such provision should be made.

Locator information of the guest gets deleted automatically after a particular time.

During night auditing, for 2hours the terminals are shut down; thus check inns and check outs during the period can’t be taken through computer.

The color coding in floor plan is not prominent enough as shading causes confusion.

Fidelio Two-Way PMS InterfaceISI Telemanagement Solutions’ new two-way Fidelio interface not only helps increase your phone revenues, but also helps you increase guest satisfaction and possibly even room occupancy rates.With Infortel Hospitality, ISI’s full-featured call accounting system designed specifically for the hospitality industry, properties can use their telephone system as a strategic tool to gain increased revenues

Cenium Hotel Management Overview

Essential properties of Cenium

One complete software package covering the full set of Hotel Management requirements.Easy to implement, one standard database, one user interface, one system

One Database (Microsoft SQL). One Complete System that saves time and money.

24/7 support, either directly or via the network of Microsoft Partners

Cenium Property ManagementProperty Management System (PMS) provides a broad range of facilities to manage most of the business processes relating to single and multiple property operations.

Feature Highlights• Access to all system functions from one application.• Multiple properties managed within one system.• Customer care functionality.• Simple and flexible user interface.• Secure, password controlled access

Cenium Hotel Management System has already been successfully proven by resort, city and business hotels in Norway, Sweden, Denmark, Iceland, USA and Asia

Front Office Computer Application

Rooms Management

Module

*Room Status*Registration

*Room Assignment*Room rate Information

*Folio Management*Credit Monitoring

*Transaction Tracking

Guest Accounting

Module

General Management

Module*Revenue Analysis

*Operating Statistics*Financial Analysis

*

Reservation Module

*Availability/ Forecasting*Reservation Records

.*Reservation Confirmations*Room Pricing

* Revenue Management

• Distribution Systems

SWITCHPMS CRS

CRS

INTERNETINTERNET

GLOBAL DISTRIBUTION SYSTEMSzA global distribution system (GDS) can be defined

as a centralized and permanently up to- date database that is accessible to its subscribers through computing terminals.

Hotels

Rental Cars

Airlines

Cruises

Founded in 1987 by Air France, Iberia, Lufthansa, and SAS, Amadeus is the youngest of the four GDS companies. Comprehensive data network and database, among the largest of their kind in Europe, serve more than 57,000 travel agency locations and more than 10,500 airline sales offices in some 200 markets worldwide. 400 airlines, 55,000 hotel properties, 52 car rental companies, 9 cruise lines, 33 railroads, and 229 tour operators.

The solutions Amadeus offers include:Amadeus Hotel Platform . Amadeus Revenue Management System (RMS) Amadeus Distribution -

Galileo International was founded in 1993 by 11 major North American and European airlines. North America, Europe, the Middle East, Africa, and the Asia/Pacific region. October of 2001, Cendant Corporation acquired Galileo International for approximately $1.8 billion in common stock and cash. Serves travel agencies at approximately 45,000 locations.

500 airlines, 227 hotel companies, 33 car rental companiesand 368 tour operators.

GLOBAL DISTRIBUTION SYSTEMS – Sabre

Sabre was founded in the mid 1960’s by 4 major North American Airlines... most predominantly American Airlines.

Represented in 45 countries, is a leading provider of technology for the travel industry. In July of 1996, Sabre became a separate legal entity of AMR (parent company of American Airlines).

Sabre connects more than 60,000 travel agency locations around the world. 400 airlines, 55,000 hotel properties, 52 car rental companies,9 cruise lines, 33 railroads, and 229 tour operators.

Our Brands

GLOBAL DISTRIBUTION SYSTEMS

Founded February 7, 1990, Worldspan was originally owned by affiliates of Delta Air Lines, Inc., Northwest Airlines, and TWA.

Worlds pan has successfully developed the strategies, solutions, and services to ensure the company’s long-term success in the new web-based world of travel distribution.

Worldspan currently serves 20,021 travel agencies in nearly 90 countries and territories.

Worldspan connects approximately 421 airlines, 210 hotel companies, 40 car rental companies, 39 tour and vacation operators, and 44 special travel service suppliers.

GDS SWITCH COMPANIESPURPOSE: To pass the data between the GDSs and the Central Reservation Systems (and Offices) and to reduce the costs of individual connections to each GDS

Pegasus Solutions

• Founded in 1989 by16 hotel companies and offers the UltraSwitch communication link

• Originally known as THISCO

WizCom International

• Began in 1987 to provide GDSand reservation services

• Subsidiary of Cendant

TRAVEL AGENT Reservations

SWITCH(WizCom orPegasus)

Travel Agency

CRS

Hotels, Resorts and Inns

via Interface, Email, Communication or Fax

This project has set out the information required regarding property management system for the different hotel to function effectively .Since most front office functions are performed at front desk, the functional efficiency of a front desk depends on its design and layout. Property Management System is an Oracle-based, fully integrated System built from the ground up for maximum efficiency and exceptional Guest Service .Its integrated, customer-centric design ensures all areas of property including non guest operated interfaces to operate in complete unison.In this way the value of any property management system can be enhanced through strategic management of the hotel property that supports the required pms.

Conclusion

BibliographyPrimary sources•Front Office faculty, Mr.Saurabh Bhattacharya

•Front Office Management, a book by Mr. S.K. Bhatnagar.

•Managing Front Office Operations, a book by Michael L.

Kasavana and Richard M. Brooks.

Webliography

•www.google.com

•www.micros.com

DECLARATION

I the undersigned hereby declared that the project report entitled, “PROPERTY

MANAGEMENT SYSTEM” completed and submitted by me is an original work conducted

under the guidance of Lect. Mr. Saurabh Bhattacharya.

The empirical findings in this report are based on data collected by myself. The matter presented in this report is not a reproduction from any report

submitted to IIAS, Goa or Madurai Kamaraj University.

Information stated in this project is true.I do understand that any such copying is liable to

be punished in any way deemed fit by the institute authorities.Place: Goa.

Date: 15/02/2011 Jaya S Nair BSCTHM-3rd year

Thank you