Personal Resume of Janine Bott PERSONAL DETAILSJanine Bott22 Scenic RoadHightonVictoria 3216

Mobile: 0404 336 994Email: janinekelly46@gmail.com or kellyjanine50@gmail.comFull Drivers Licence and Reliable Transport

KEY COMPETENCIES FOR RETAIL Provide exceptional customer service ensuring any complaints are

dealt with immediately Training new staff in all aspects of providing customer service and

retail Sound knowledge of beauty products and fashion Instruct staff in work policies and procedures, ensuring the safety of

customers and staff Implementing sales techniques and marketing strategies to promote products and increase sales Stock control – ordering, stock take, replenishment and dealing with reps Ensure consistent service is provided to maintain cliental Operation of cash register, process EFTPOS and credit card transactions Process lay-bys and refunds when required Merchandising and visual display of products Exceptional time management skills with the ability to prioritise tasks accordingly Use initiative in quiet times always keeping busy – restocking, cleaning etc Excellent computer and administrative skills – Microsoft, MYOB,Quickbooks, Internet and Email

EMPLOYMENT HISTORY

Building Permit Central 2010-2015

Responsibilities/Tasks Responsible for all maintenance on properties Banking and reconciliation of daily accounts Basic bookkeeping, receipts, invoices, payments to suppliers, input cheque info , discrepancies

on all accounts, quick books. Mail Reception and answering incoming calls as required. Cleaning to a meticulous standard Lodging permits to council Completed 4 modules in cert 4 financial services. OH & S

Sir Charles Darling Hotel 2009-2011

Responsibilities/Tasks

Responsibilities of all Restaurant procedures , taking orders, waitressing, dishes, assisting chief Responsibilities for all procedures at the Bar, Serving patrons, cleaning, stocking fridges. Early morning cleaning, toilets, vacuum, mop, tables setting.

Owner/Manager 2004 –2010 Smells Gorgeous – Natural beauty products 2

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Personal Resume of Janine Bott Duties:

Responsible for all aspects of running a small business Maintaining a cliental with consistent and exceptional service and products Operation of register, processing ETPOS and credit card transactions Manufacturing of beauty products - soaps, facial products etc Managing staff – rosters, wages, training and reviews of performance Dealing with difficult situations and customer complaints Serving customers and assisting with enquiries Banking and reconciliation of daily takings Administrative duties – ordering stock, wages etc

Retail Assistant 2004 – 2005 Michael Hill Jeweler and Bras and Things Responsibilities/Tasks:

Register operation, accurate cash handling and processing EFTPOS transactions Dealing with difficult situations and customer complaints Serving customers and assisting with enquiries Merchandising and visual display of products Implementing sales techniques and ensuring budgets are met Cleaning to meticulous standards

EMPLOYMENT HISTORY – continued Personal Care Attendant 2002 – 2005 Best of Care Responsibilities/Tasks:

In house personal care work in the Geelong area Working with children with terminal illness and disabilities Assisting with showering, feeding and general daily activities Office duties when required

Manager/Nail Technician/Trainer 1999 – 2002 Class One Responsibilities/Tasks:

Responsible for all aspects of running a small business Maintaining a cliental with consistent and exceptional service and products Operation of register, processing ETPOS and credit card transactions Managing staff – rosters, wages, training and reviews of performance Dealing with difficult situations and customer complaints Banking and reconciliation of daily takings Administrative duties – ordering stock, wages, setting appointments

Bar Attendant 1998 – 1999 Nightclub – Mt Newman WA Responsibilities/Tasks:

Open and close operations of the club Dealing with conflict situations and difficult patrons Serving customers and working in a fast paced environment Competent in all aspects of bar operations – pouring beer, cocktails, mixed drinks Using initiative in quiet times – restocking, cleaning

Owner/Manager/Nail Tech 1993 – 1998 Nails – Sculpture Responsibilities/Tasks:

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Personal Resume of Janine Bott Responsible for all aspects of running a small business Maintaining a cliental with consistent and exceptional service and products Operation of register, processing ETPOS and credit card transactions Managing staff – rosters, wages, training and reviews of performance Banking and reconciliation of daily takings Administrative duties – ordering stock, wages, setting appointments

Hostess 1990 – 1993 Timeshare – Surfers Paradise Responsibilities/Tasks:

Public speaking – information sessions on timeshare to large and small groups Implementing sales strategies to promote timeshare to clients

Manager/Nail Tech 1987 – 1990 Nails of Distinction Responsibilities/Tasks:

Responsible for all aspects of running a small business Maintaining a cliental with consistent and exceptional service and products Operation of register, processing ETPOS and credit card transactions Managing staff – rosters, wages, training and reviews of performance Banking and reconciliation of daily takings Administrative duties – ordering stock, wages, setting appointments

QUALIFICATIONS

Responsible Service of Alcohol 2009, renewed 26 June 2012Provide responsible gambling servicesFollow workplace Hygiene(Completed modules of cert111 in Hospitality)Use multiple information systemsContribute to OHS hazard identifications and risk assessmentProcess financial transactions and extract interim reports.(Completed modules in Financial Services)Working with children cardNail Sculpture Course – New Zealand Cert III Aged Care/Home and Community Care – Geelong Year 11 – New Zealand

OTHER KEY COMPETENCIES

Well groomed, spoken and excellent presentation Excellent communication – face to face and over the phone Over 10 years experience managing staff in a customer service environment

VERBAL REFEREES

Megan Bamforth 0438 092 744 Elaine Hider (03) 52433970

Robert PeartBuilding Permit Central5222 5000Mobile:0417 363 860

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Personal Resume of Janine Bott

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