INDUSTRIAL TRAINING (HTT 302) JAGONG MAS TRAVEL SDN BHD (SUNGAI PETANI) MUHAMMAD IKHWAN BIN ABD RANI 2011649678 DIPLOMA IN TOURISM MANAGEMENT FACULTY OF HOTEL AND TOURISM MANAGEMENT UNIVERSITI TEKNOLOGI MARA KOLEJ POLY-TECH MARA ALOR SETAR

INDUSTRIAL TRAINING (HTT 302)

JAGONG MAS TRAVEL SDN. BHD. (SUNGAI PETANI)

MUHAMMAD IKHWAN BIN ABD RANI2011649678

DIPLOMA IN TOURISM MANAGEMENT FACULTY OF HOTEL AND TOURISM MANAGEMENT UNIVERSITI TEKNOLOGI MARA KOLEJ POLY-TECH MARA ALOR SETAR1ESTABLISHMENT OF THE ORGANIZATIONOrganization Name: JAGONG MAS TRAVEL SDN. BHD.

Registered Address: NO 26 STADIUM DARULAMAN, JALAN STADIUM 05100, ALOR STAR KEDAH, MALAYSIA.Operations Office Address : NO 15 G, JALAN BAKAR ARANG 08000, SUNGAI PETANI, KEDAH DARUL AMAN.

Date of incorporation: 11 OKTOBER 1993Authorized Capital: RM 500,000.00Paid up Capital: RM 200,000.00

Shareholders: 1) MOHAMMAD DAUD JOHARI (70%) Board of Directors: 2) MOHD UZAIR MOHAMMAD DAUD (30%)Company Secretary: 1) KL TAN, SECRETARIAL SERVICE

Telephone Number: 04-7303939: 04-4233030 (SG. PETANI)H/P Number: 019-4777003Fax Number: 04-7331961: 04-4233939(SG. PETANI)

2The establishment of the travel agencies is a fully owned by Bumiputra.

Willing to give way and what kind of services including advisory services in the field of tourism.

All travel arrangements, including preparation of tickets/travel, hotel booking and managing travel documents will be simplified.

'We Never Forget How Important To Serve You Always' will be the objective of this company.

Company commitment is exclusively to you.

In the early establishment of Jagong Mas Travel Sdn Bhd is focus on umrah packages and pilgrimage.

Jagong Mas Travel Sdn. Bhd.(Sungai Petani Branch)

MottoSincerely. Honest. Worship

SincerelyOur sincerity in providing excellent service to be your major holding. Customers will be able to feel the impact of the services provided.

HonestThere is no hidden agenda in providing the best service. Customer satisfaction is our top priority and everything else for us.

WorshipRelationships among Human and holding a relationship with our Creator. Services provided to get pleasure from Him.

Vision

Jagong Mas Travel Sdn Bhd aspire to become an organization that is prosperous, that network workforce motivated and highly skilled quality targets, standards, value and service that is unequalled in any planned by Jagong Mas Travel Sdn Bhd, which makes it different from the other.

Mission

The mission is to make Jagong Mas Travel Sdn Bhd as the best organization among the best in terms of service and administration with the principles of "Sincerity. Honest. Worship '.

Company ActivitiesCompanies provide the best services to the customers and customersatisfaction is the company priority.

Among the services provided are :Reservations international airline tickets from operators.Providing tour packages in and outside the countryProviding business entourageReservations hotels in and outside the countryUmrah and Hajj PilgrimageWages of Hajj & UmrahVisa application to all destinationsFishing boat rentalGolf packagesTour buses, vans and luxury carsTravel advice

Objective of OrganizationTo provide the best services in the field of tourism by providing handling services in domestic and foreign tourism. To intensify efforts to promote the existing tourism destination in our state and elsewhere introduce the potential for commercialization and provide access to any form of advice related to the field of tourism.To face the competition and expand the market.To create more products, product diversification, and shaping a more creative tourism products. To handling domestic tourism and plans to promote various tourism concept by focusing on the current market demand as commercial travel packages, programs homestays package based on 'ecotourism' and other concepts of tour packages.Intends to bring more foreign tourists traveling to Malaysia. This is consistent with the government's aspiration to make Malaysia as one of the best tourist destinations in the world.To highlights a new tourism product and ensure that the activities of each package are more compact to guarantee customer satisfaction.

Organization Chart

Cooperation with the Department of Government Relations and Corporate Companies

Government Departments

Corporate Companies

University Technology Mara MerbokUniversity Pendidikan Sultan IdrisInstitute Pendidikan Guru Kampus Sultan Abdul HalimInstitute Kemahiran Mara Sungai PetaniNursing Collage Sungai PetaniHospital Sultan Abdul HalimSekolah Menengah Kebangsaan Sungai PasirMajlis Perbandaran Sungai Petani

OSK Properties Sdn BhdPTPL CollageHasani Travel & ToursSaffira Tour & TravelCentury Holiday International Travel Service Co.LtdCantumas Travel & ToursStar Cruises Malaysia

Personnel Information Jagong Mas Travel Sungai Petani

Branch ManagerTour Manager/Assistant ManagerName : Hj Mohomad Jarit B. Hj. ` Mohamad DaudI/C : 870107-02-5689Address : 40A Taman Makmur, 08000 Sungai Petani, Kedah Darul Aman.Age : 27 years oldRace : MalayNationality : MalaysiaEducation : Certificate in Arabic Language Institute Cairo, Egypt Diploma Arabic in Selangor International Islamic University College (IIUM) Bachelor of Arts (Arabic and translation)

Name : Aida Farhana Binti Azizan I/C : 890124-02-5558Address : 40A Taman Makmur, 08000 Sungai Petani, Kedah Darul Aman.Age : 25 years oldRace : MalayNationality : MalaysiaEducation : Diploma in Tourism Management, UiTM

Location Map

ORGANIZATION CLIMATE AND DEPARTMENT

DEPARTMENTUMRAH AND HAJJ DEPARTMENTUmrah and Hajj Department Organization ChartIntroduction of Umrah and Hajj DepartmentThe function for Umrah and Hajj Department is to provide a best Umrah packages rate for customer that have desire to perform Umrah and Hajj.

This company will clarify the customer to perform Umrah follow step by step especially to the first time pilgrim.

Besides that, it also will guidance all the pilgrims while they doing their worship in Mecca and Medina soon. It also provides the best accommodation and transportation that already included in the rate.Umrah Table 2014

Hotels in Mecca and MedinaAL MIRA AJYAD (MECCA)REHAB ALMESK (MEDINA)

Procedure of Umrah Registrations

Umrah Form

2. TICKETING DEPARTMENTTicketing Department Organization ChartIntroduction of Ticketing Department The function for Ticketing Department is to provide and sells flight ticket for customer.Global Distribution Systems that the company use are Abacus system and Galileo system.This department teaches how to book flight ticket using system and online booking, such as Firefly, Air Asia, Tiger Air and Malindo Air.JMTT also provide the ticket with low rates and bulk ticket for group traveller.This company also accept the booking ticket by warrant or local order.Abacus Workspace

Procedure Using Abacus WorkspaceStep 7Workflow Chart for Purchasing Online Ticket3. TOUR DEPARTMENTTour Department Organization ChartIntroduction of Tour DepartmentThe function of Tour Department is creating a tour whether inbound or outbound for customer that has an initiative to travel in a big group or small group. This department teach us how to create a tour base on low price for convincing customer to purchase it.Also create a tour packages which is travel by bus or flight. This company also accept visa application to Australia, Myanmar, China, Egypt, Saudi Arabia and others.

Bus Expenses, Bus Invoice, and Visa Application Form

4. ADMINISTRATION & FINANCE DEPARTMENTAdministrations and Financial Department Organization ChartIntroduction of Administrations and Financial DepartmentTo coordinate, monitor and oversee the administration, personnel and finance.This unit is planning and overseeing the preparation of the company budget.Also monitors the movement of their staff, take care of their discipline and staff welfare.This unit also has responsibility for the security of the office and capital assets.ANALYSIS ON THE SELF PERFORMANCE

StrengthsWeaknessesSees the big picture.Cooperative and collaborative.Able to think on my feet.Calm in a crisis.Outgoing and competitive.Good at working alone.Little relevant work experience.I am poor at dealing with conflict.I have no useful work-placement experience.I suffer from procrastination.I lack stress management skills.Despite what people might think, i am low in confidence and self-esteemOpportunitiesThreatsNew career direction.New challenges.Experience in a different environment.Chance to try the actual systems.Competition from other internship student.Obstacles in my way of work.Competitors with others superior skills, experience and knowledge.No specifics training qualifications.No management experience.Being disheartened if marks are below my expectations.ANALYSIS ON THE COMPANY PERFORMANCE

StrengthsWeaknessesLoyal customers.High level of awareness.Updated technology and systems.Have a good brand name.The organization has strong ethical values and an ethical mission statement.Have a strong combination of business development and experience.No clear product vision.Lack of permanent staff.Absence of important skills.Poor access to distribution.Improper theme colors.Branch manager who lack experience.OpportunitiesThreatsThe government contract can bring a significant revenue increase.Bumiputra owned travel agencies.Well-known among bumiputra.Customers are looking for an ongoing relationship.Opening more join venture with other travel agency.Price wars with competitors.A new competitor in the home market.Unfavorable relations with some vendors.GDS is the perceived problem.Terrorism is probably our biggest threats.The internet makes people no longer use travel agencies.CONCLUSIONIn conclusion, my objective for industrial training is 90% achieved. I learn many new things along my practical training such as ticketing, manage a tour, answering the telephone calls and to have a good communication between customer. I am glad because I can do the entire task given successfully. Industrial training at this organization has tested the skills and understanding in receiving and implementing the instruction.

As an intern, I have committed my time to the organization very strong. I arrive at the office around 8.30am daily because I have a responsibility to open the door and I leave the office later at 5.30pm after all the staffs were leave. I also show the best attitude in work as it will reflect our personal performance.

Furthermore, I also get helped from all staff when I get the task from the officer and it will easy to me to do the job successfully and smoothly. I also get the opportunity to build the good relationship from the customers when I have to show good communication skills to them.

Therefore, Jagong Mas Travel Sdn Bhd is the best place for student to going through their practical training because there are many things that they can learn in this travel agency. All experienced that I got is priceless and I hope I will practice what I had learned at this organization and class theory for my future job.