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PAI and IZ ON mediaA Cultural Discussion

May 7, 2013

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Today’s Discussion

Organization Culture

Share Our …• Cultural journey• Experiences• Lessons learned

Open Discussion• NO BOUNDARIES

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What Does Culture Look Like To PAI?1. An incredible “TRIBE”

• Passionate belief that together, “WE ARE GREAT”

2. An incredible “Environment”• Freedom, values, trust, success, openness, respect & accountability

3. An incredible “Mission”• Pushes the boundaries of “Human Potential”• Pushes the boundaries of “Business Potential”

4. An incredible “Destination”• What will it look like (3, 5, 10, 20 years)?

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PAI’s Cultural Journey – Initial Thoughts1. It is a journey

• Path of necessity. Evolved, learned, and built along the way

2. Every company’s journey is unique and different

3. At PAI, “We are ALL IN!”

4. Does company size matter?• IZ ON media vs. PAI• Key influencers are all big company derived

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PAI - 2008 (1 year Pre IZ ON media)

Externally:o Great Service Provider with reputation for delivering value

Internally: Living in our Growth Boxo Limited Thought Leadershipo Increase in success only tanked QOLo More of a “Call Center” everyday (policy driven)o Real potential vs. value proposition (disconnect)

Very focused on the “WHAT?” – Laws of Business

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PAI At The Crossroads1. Accept our reality?

2. Willingness to drive real change?

3. Reach for our true potential?

4. Put forth the investment, risk, and energy required to get there?

Then it happened …

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Our Zappos Experience (2008)

1. ‘Jaw dropping’ culture

2. Insane success

3. Inspirational leadership As a Tribe

4. Incredible story

The Zappos Experience lit our fuse, and we have never looked back.

PAI Tipping Point:

We Are All In On Culture or We Will Die Trying

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“If we build it, they will come” (Phase 1)

“Get Started” Cultural Challenge• Build PAI Team• Build a Cultural Based Environment

Management Team Effort

Immediate Actions• Create Tribal Values• Education• Key Hire• Great Game of Business• Awareness

Results• Fragile baseline was built

Shift to ‘What & How Focus’

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“So, You’ve Got a Tribe…” (Phase 2/Year 2)

Cultural Challenge• Defining 20 year purpose…bigger than ourselves• Build a Cultural Based Environment

Management Team Effort

Immediate Actions• Phase 1+• Vision Definition• Mission Definition• Great Game of Business• Change the World• Education

Our Purpose - Development

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Let’s Take a Look at Our Progress

PAI 2013 Culture of Congress Video

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“It’s a Tribal World” (Phase 3/Year 3+)

Challenge• Shifting cultural ownership to the Tribe

Management Team AND Tribal Effort

Immediate Actions• Phase 1• Phase 2• Cultural Congress • Strategic Planning• Personal Leadership Plans (PLP’s)

Our Focus – What, How and Why

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PAI Cultural Toolset

Values

Vision

Change the World

Cultural CongressMission

Recognition

Celebration Rockefeller Planning

Stage 4 Management

Great Game of Business

Da Vinci Thinking

Open BookShared Success

High Involvement Planning

Coach/Player

PAI University

PAI LibraryZappos Trips

Personal Leadership Planning

360 Performance Mgt.Leadership

Cultural Hiring Practices Whole Brain Thinking

WorldBlu

FUN!

RDRB InnovationZAG

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Top Lessons LearnedPower of Culture

• Brings the “How” and the “Why” to the “What” challenge, and laws of business

Strategic Decision backed by “All In” commitment

Not for everybody…Open to change

Hard work, patience, and flywheel energy

Leadership vision is key to sustain effort

Culture attracts greatness

Culture + Business = High Performance Culture

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Impact to PAIMission Factors

• Employee satisfaction• Customer satisfaction• Financial success• Community impact

“Growth Box” is much BIGGER

High innovation applies to everything (RDRB)

Brand/Value Proposition = Strategic Partner

Organization Value: x multiple

Fun Moneyball Fact:• 10 prospective customer visits = 10 New Clients

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What’s Next... Phase 4?Current cultural mile marker – 382/1000

A bigger WHY and Destination• RDRB Growth as a Stage 4 Tribe• Community impact (Kid Revolution™)• Our community higher purpose may eclipse all (Stage 5)

Evolve business model template in new directions

A Greater “Why”

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PAI’s Tribal Performance

CULTURA

L

TOOLSET

Key

Vision Framework

PAI’s Culture Toolset

Planning Framework

Execution Framework

 

PAI Values

PAI Vision

PAI Mission“PAI WAY”

PAI

Cultural Engine• 2013 Cultural Objectives• Cultural Congress • Cultural Planning

Business Engine• 2013 Strategic Objectives• Strategic Planning• Measurements • Leadership / Perf. Mgt.

Customers

PAI $’s CommunityStage 4 Tribe

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Questions and Answers