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Training for the Future
Kansas
CorpDedicated to Your Success
Where we are today
• KansasCorp has grown 20% beyond state borders– Added 3 sales teams in Northeast and Southeast
regions, respectively, in 2011
New Directions
Future changes on the way, including:--creation of international sales teams, 2013--review of all training materials, by 2014
New directions
• Beginning in Q3, our new directions include:– Ongoing personnel training will also migrate to
online for corporate and operational topics– Technology training for new sales force will take
place online via Salesforce
Our traditions
• We pride ourselves on:– Treating employees with respect– Providing personal touch to business activities– Offering effective training sessions
Our traditions
• We can continue our tradition of effective, personalized trainings with:– Online only training– Blended learning trainings
Where we want to beTo meet our new (and future) business needs,
we need to:• Continue high quality training– Available & convenient for all employees– Reduce time costs, work loss– Reduce monetary costs (travel, hotel, setup).
According to recent studies, “as much as 40 cents of every dollar spent on in-person training goes to travel and lodging costs” (Citrix, 2011).
Where we want to be• In order to deliver high quality, low cost
training, we can utilize synchronous delivery systems to:– Tailor training to fit our learners’ needs– Update materials more easily– Offer trainings more often
Where we want to be
Let’s look at 3 examples of online training platforms:– WebEx– Adobe Connect– GoToMeetings
WebEx
GoToMeeting.com
Adobe Connect
Advantages
• Low cost– No travel fees, no work loss,– Recent studies have indicated that “conducting
live workshops average 70% more expensive than conducting the same training using an e-learning course” (Singley, 2012).
• Recorded for later access– On demand retraining/review
• Equally accessible for all employees
Advantages
• Synchronous methods offer high quality delivery and retention of training objectives
• A recent study indicated there was “no statistically significant difference” when comparing the same training delivered via live face to face workshops or via online learning (Salesforce, 2011).
What about personalization?
• Live synchronous meetings let us:– Share visual information with trainees via• Webcam• Whiteboards• PowerPoints• Recorded videos
– Deliver training verbally in live sessions
What about personalization?
• Other ways we can facilitate personalization– Institute an official program to recognize:• Years of service• Most improved• Highest sales (per quarter)• Best Mentor• Best Customer Service
What about personalization?
• Other ways to facilitate personalization– Start monthly newsletter for all employees:• Managers can share information• Delivered via email• Archived via corporate intranet
Manager videos
• District managers will record personalized video each quarter
• Follow-up with– surveys to collect anonymous feedback– Shared email account to answer questions:
Manager video sample
(Note: click image to start video)
SalesForce
With this new program tailored for our sales team, we can:
• Create a lead• Convert the lead to an account• Collaborate in a group• Work with dashboards
More detailed training on SalesForce to come
SalesForce
Charting our Path
Kansas
CorpDedicated to Your Success
If you have any questions or comments about our 2012 Training Initiative, please contact us at
References
Citrix. (2011). How to promote the value of online training within your organization. Retrieved from http://www.gotomeeting.com/fec/images/pdf/GoToMeeting_TrainingIndustry_OnlineTrainingROI.pdf
ReferencesSalesforce. (2012). Getting started. Retrieved from
https://na14.salesforce.com/servlet/servlet.Integration?lid=01rd0000000bCWr&ic=1
Singley, D.B., and Hurst, C.H. (2011). Comparing E-Learning, Tele-Classes, and Live Trainings: An
Analysis of Cost and Training Effectiveness [White paper]. Retrieved from http://essentiallearning.com/white_papers.htm.