IVR - Interactive Voice Response -astTECS
11
ISO 9001:2008 www.asttecs.com Interactive Voice Response (IVR)
-
Upload
jasim-yusuf -
Category
Technology
-
view
101 -
download
1
Transcript of IVR - Interactive Voice Response -astTECS
ISO 9001:2008
www.asttecs.com
Interactive Voice Response (IVR)
It is the technology that enables interaction between a caller and a computer via the
telephone. Callers can interact with IVR systems by pressing numbers on a telephone
keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations
and simple caller identification and routing.
Introduction
*astTECS Interactive Voice Response (IVR)
ISO 9001:2008
www.asttecs.com
Architecture
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Operations
If a Customer calls a bank for his Account Infotmation,callers can interact with IVR systems by pressing numbers on a telephone keypad.For Example
Customer calls a Bank 1
2
3
Press Language
Press A/C Info
Press Offer for you A/C
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Key Features
Custom greetings support Music on hold Handle high call volumes Service customers after normal business hours Improve customer service lower call center costs Prioritize customers so urgent calls are handled quickly Automate an outbound call campaign
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Architecture
*astTECS standalone IVR System
www.asttecs.com
ISO 9001:2008
PRI LINE Extentions
PRI LINE
IVR System
PRI Extentions
An ISO 9001 -2008 Certified Company
Architecture
*astTECS Loop Through IVR System
PRI LINE
PRI Loop from IVR to EPABX
EPABX Extentions
EPABX
IVR System
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Can be integrated with any third Party PBX
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Product Bundles
Product *ast IVR-S 10 *ast IVR-S 30 *ast IVR-S 60
1 Highlight Digital IVR System Digital IVR System
Digital IVR System
2 Highlight 1 PRI Interface 1 PRI Interface 2 PRI Interface
3 Highlight 10 concurrent call 30 concurrent call
60 concurrent call
4 Highlight Powered by Asterisk Powered by Asterisk
Powered by Asterisk
5 Highlight One year free AMC for the hardware
One year free AMC for the hardware
One year free AMC for the hardware
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
Product Bundles
Product *ast IVR-L 30 *ast IVR-L 60
1 Highlight Loop through IVR System Loop through IVR System
2 Highlight 2 PRI Interface 4 PRI Interface
3 Highlight 30 concurrent call 60 concurrent call
4 Highlight Powered by Asterisk Powered by Asterisk
5 Highlight One year free AMC for the hardware
One year free AMC for the hardware
www.asttecs.com
ISO 9001:2008
An ISO 9001 -2008 Certified Company
www.asttecs.com
ISO 9001:2008
080 -6640 6640
#35, Krishna Reddy Layout, DomlurBangalore-560071, India
