Ivan Chan I

2 May 2023

Name : Ivan Chan Kwok Wah ( 陳國華 )Sex : Male Place / Date of Birth : Hong Kong / 31 Jan 1962 I.D. Card No. : C 300934 (1)Nationality : Chinese HKStatus : Married

Address : 1/F 115 Sam Tung Uk Village Tsuen Wan N.T.

Contact No. : 9156 6099 Email : [email protected]

Working ExperienceMay 2010 - Present Cosco International Travel Ltd

(A subsidiary of Cosco Group)Corporate Manager

Job duties: Redeveloping their website and provide searching engine function. Communicate with IT department for design the whole online platform layout To maintain all products data updating in website. To explore and develop new corporate accounts. To tailor-made services for travel products to customer & corporate clients. To provide high quality customer satisfaction to corporate clients. To identify travel products for promotion. To analyze monthly reports and statistics for top management review. To manage the fare calculation and ticket issuance. Negotiate & deal with airlines, wholesales agents & hotels. Train and supervise our sub-ordinate.

Computer reservation system: Galileo & E-term

Apr 2008 - Dec 2009 Mangocity.com(A subsidiary of China Travel Service Holding Ltd)Corporate Manager.

Job duties in Mangocity.com & CTS: Apr 08 – Dec 09 Company merge with China Travel Service and in charge CTS-Passage & Cruise Department as

Senior Manager To participate in developing company’s business strategy and manage office administration. To analyze monthly reports and statistics for top management review. Monitor department performance and develop the team work. To manage the whole ticketing department. To developing online China domestic & international booking engine for B2C. To re-organize, manage, execute and implement the ticketing department activities. To establish the package team to distribute the product for supporting counter & website.

Job duties in Mangocity.com To participate in developing company’s business strategy and manage office administration. To analyze monthly reports and statistics for top management review. To explore and develop new corporate accounts with Business Development department.Ivan K.W.Chan tel: 91566099

Monitor department performance and develop the team work. To advise Shenzhen Headquarter to work out the online website operation flow knowledge. To participate in developing & modifying online & offline management system. To give advices in travel agent operation knowledge for designing the flow of administration

pages and fulfill customer & internal needs. To participate in developing the B2B2C booking & search engine. Plan, organize, manage, execute and implement the corporate department activities. To work with financial department to solve the corporate outstanding invoice problem. To handle the preparation of obtaining IATA license and other relevant documentation. To manage the fare calculation and ticket issuance. Negotiate & deal with airlines, wholesales agents. Train and supervise all the staff in HK & Shenzhen office. To handle complaints and advice ticketing knowledge to all department.

Computer reservation system: Galileo, Abacus & E-term

Mar 2005 – May 2008 Kam Hon Travel Ltd(A Subsidiary of New World Group) Ticketing Manager

Job duties:- To develop website, layout design and manage administration page. To manage and update the website database. To identify travel products for promotion. To manage the fare calculation and ticket issuance. Provide advices on travel products and tickets. Negotiate & deal with airlines, wholesales agents & hotels. Train and supervise all the staff. To handle complaints and answer hotel counter daily ticketing enquiries. To participate in developing company’s business strategy and manage office administration. To analyze monthly reports and statistics for top management review. To explore and develop new corporate accounts. To operate all the administrative works and business accounts profile.

Computer reservation system: Amadeus & E-term

Jun 2004 – Oct 2004 BTI-HK Westminster LtdSupervisor – Implant

Job duties:- To assist the Manager in co-operation with clients and team members. Handling HSBC whole group corporate clients in making travel arrangement Supporting team members for solving problems. To handle the fare calculation and ticket issuance To provide tailor-made services to incentive group travel. Negotiate & deal with airlines, wholesales agents & hotels.

Aug 2003 – May 2004 Hutchison-Priceline Travel LtdSenior Travel Consultant

Job duties:-

To participate in developing the Hutchison’s group travel business. Handling whole group corporate clients in making travel arrangement To handle the fare calculation and ticket issuance To provide tailor-made services to incentive group travel.

Ivan K.W.Chan tel: 91566099

Negotiate & deal with airlines, wholesales agents & hotels.

Jun 2002 – Mar 2003 Travelux LimitedBusiness & Development Manager

Job duties:-

To provide high quality customer satisfaction to corporate clients. To tailor-made services for travel products to customer & corporate clients. Negotiate & deal with airlines, wholesales agents & hotels. Provide staff training and update new business products to staff. Modify and create effective and efficient management systems. Supervise all sub-ordinate.

Computer reservation system: Amadeus

Apr 2000 – Apr 2002 hongkong.com Travellerzone Limited (subsidiary of hongkong.com)Commercial & Product Development Manager

Job duties:-

To participate in developing travel portal. (travio.com) To give advices in travel agent operation knowledge for designing the flow of web pages and to

fulfill customer needs. To participate in developing the booking engine & search engine. Maintain and update the fares database, hotels & other products database. Manage and answer travel portal enquiries in good and satisfaction manner. Setup travel agent (Travellerzone) to support the travel portal. To handle the preparation of obtaining IATA license and other relevant documentation. To supervise all staff in Travellerzone Ltd. Supervise over all tickets issuance. To ensure and provide customer satisfaction service to major corporate clients in making travel

related arrangement for both local & overseas. i.e. itinerary, visa and hotel booking etc. To provide tailor-made services to incentive group travel. Negotiate & deal with airlines, wholesales agents & hotels. To analyze monthly reports and statistics for top management review. Computer reservation system: Galileo

Sep 1995 – Sep 1999 Guangdong (HK) Tours Co., LtdCommercial Manager

Job duties:-

To participate in develop company’s business strategy and manage office administration. Supervise over all tickets issuance. Supervise all staff under commercial section. To monitor computer automation to accommodate the needs of both airlines and international

client’s databases. Oversee the training for travel consultants. To handle the preparation of obtaining IATA licence and others relevant documentation. To ensure and provide customer satisfaction service to major corporate clients to making travel

relative arrangement both local & overseas. I.e. itinerary, visa and hotel booking etc.


To provide tailor-made services to incentive group travel. Negotiate & deal with airlines, wholesales agents & hotels. To analyze monthly report for top management. Computer reservation system: Tictas Amadeus and Abacus.

Mar 1993 – Aug 1995 HK Four Sea Tour Co., Ltd( Causewaybay Branch ) Commercial Manager

Job duties:-

Provide services to major corporate clients in making travel relative arrangement both local & overseas.

Provide advise on tailor-made incentive group travel. To manager the commercial section’s office administration. Supervisor the commercial team’s ticket issuance. Assist the MIS department to monitor the computer automation to accommodation the need of the

company and commercial section.

Computer reservation system: Galileo and Abacus.

Oct 1991 – Feb 1993 Symbol Travel LimitedCommercial Manager

Job duties:-

To help the director to setup the company and the office planning. To handle for obtaining the Travel Agent license and preparation for IATA license. To assist the director to develop the corporate clients. To monitor the computer automation. Supervise the commercial team’s ticket issuance. Negotiate & deal with airlines, wholesales agents & hotels.

Computer reservation system: Tictas Amadeus and Abacus.

Oct 1986 – Sep 1991 Travelux LimitedOperation Manager

Job duties:-

Supervise over all ticket issuance Oversee the training for travel consultants To handle for obtaining IATA license and others relevant documentation. Provide service to major corporate clients in making travel relative arrangement both local &

overseas. I.e. itinerary, visa and hotel bookings etc. Negotiate & deal with airlines, wholesales agents & hotel.

Computer reservation system: Tictas Sabre, Apollo and Abacus.

Mar 1984 – Sep 1986 BSR International Travel LimitedTicketing Supervisor

Job duties: -

To handle corporate clients in making travel arrangement


To handle the whole department fare calculation and ticket issuance

Computer reservation system: Abacus.Education

May 2006 – Aug 2008 The University of Hong Kong Professional Diploma in Business Logistics / HKU Space Introduction to Business Law Introduction to Global Logistics Management Marketing Logistics and Transport Business Environment Financial Management and Reporting for Logistics Information Technology for Logistics.

Mar 2003 – Feb 2006 School of Continuing Education HK Baptist University Certificate of Computer Studies

Effective Workplace Communication Theory & Practice. Structured Programming – Pascal Business Mathematics & Statistics Introduction to File Processing Structure of Commerce Database Management with Microsoft Visual FoxPro Structure Programming-Pascal Introduction to C Programming Introduction to File Processing Data Structures and Algorithms Tsang-jei Input Method and Chinese Word Processing Introduction to Information Systems.

1975 – 1981 St. John Co-educational School

(F.1 to F.5)

Professional training / courses:- Billing & Settlement Plan Procedures / International Air Transport Association (2001)- Effective Supervisory Management Skills / TIC of HK Hotel, Catering & Tourism Training Board (1988).- Tariff Training Advance Course / Swissair (1985)- Airline ticketing and tariff II / Hong Kong Baptist College Division of Extramural Studies.( 1983)- Certificate of Computer Studies / HKBU - Professional Diploma in Business Logistics / HKU Space

Languages: Cantonese, Fluent English, Fair Mandarin.Computer Skill: Amadeus / Abacus / Galileo / MS Office.


Ivan Chan I

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