IV. Developments in Community-Based Tourism Competing with be… · Namibian Community-Based...
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7Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
IV. Developments in Community-Based TourismThe CBT approach and its profile emerged in the mid 1990s through a combination ofprogressive actions by governments, donors, non-governmental organisations, tourismcompanies and communities themselves. Initiatives have not been evenly spread geographicallyand the level of CBT development appears to be related to the following:
- The existence of an enabling national policy framework that is effectively implemented.
- The positioning or re-positioning of a destination and the branding or re-branding oftourism companies as environmentally and socially responsible.
- The availability of technical and financial assistance for CBT development.
- The level of local entrepreneurship and/or leadership in communities.
Some governments have promoted CBT as part of their national development plans for povertyalleviation. In Southern Africa, CBT development has been significantly facilitated by statesdevolving rights over wildlife, land or other natural resources to rural communities, which hasled to the emergence of community/private joint venture partnerships in tourism (Ashley andJones 2001). In the Caribbean, the Saint Lucia Heritage Tourism Programme (SLHTP) arose outof concerns for the sustainability and equity of tourism development and SLHTP has been one of the more progressive government CBTinterventions in the region to date.
Major donors have assisted CBT product,organisational and programme development andinclude the European Union (EU), United KingdomDepartment of International Development (DFID),Netherlands Development Organisation (SNV),United States Agency for InternationalDevelopment (USAID), Canada InternationalDevelopment Agency (CIDA), Ford Foundation,World Wildlife Fund International (WWF), UnitedNations Development Programme Global Environment Facility - Small Grants Programme(UNDP GEF-SGP) and the United Nations Educational, Scientific and Cultural Organization(UNESCO). Volunteer agencies such as Voluntary Service Overseas (VSO), Peace Corps Volunteers(PCV) and the Japanese International Cooperation Agency (JICA) have provided technicaladvisors at the local level.
Several non-governmental organisations supporting capacity building, product development,marketing and advocacy for CBT have developed in the last decade. In Southern Africa, theNamibian Community-Based Tourism Association (NACOBTA) was founded in 1995, the sameyear as Responsible Ecological Social Tours (REST) began supporting CBT in Thailand. In EastAfrica, the Uganda Community Tourism Association (UCOTA) was established in 1998 and arural community tourism organisation (ACTUAR) was set-up in Costa Rica in 2001.
The majority of CBT developments in the Caribbean region have been in Belize, St. Lucia,Dominica, Jamaica, Trinidad and Tobago and Guyana. The European Union (EU) has beeninstrumental in providing financial and technical assistance for government tourismdevelopment programmes that have supported CBT to alleviate poverty.
“In the Caribbean, the SaintLucia Heritage TourismProgramme (SLHTP) arose out of concerns for thesustainability and equity of tourism development and SLHTP has been one of the more progressivegovernment CBT interventionsin the region to date.”
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean8
The SLHTP commenced in 1998 as a co-funded EU and St. Lucian government programme andendeavoured not just to develop CBT products but put the whole tourism sector on a moresustainable footing. The programme operates from micro to macro levels and has developedinitiatives in the fields of policy reform, capacity building, product development, marketing andpublic awareness. Its objectives are to facilitate a broader distribution of benefits of existingtourism (cruise ship passengers and stay-over visitors), develop a complementary sub-sector ofcommunity-based Heritage Tourism and strengthen linkages between the tourism industry andother local economic sectors.
The Eco-Tourism Development Programme (ETDP) in Dominica had an important CBTcomponent. The programme developed a Community Tourism Policy that forms part of thenational Tourism 2010 Policy, established a Community Tourism Development Fund thatdisbursed grants to 20 community-based organisations for infrastructure development, andprovided skills development and technical assistance in business development.
A tourism project to strengthen the National ParksAuthority (NPA) and develop 20 tourism sites in St. Vincent and the Grenadines (SVG) identifies localcommunities as the main beneficiaries. The project is tobe co-funded by the EU and the Government of SVGand is expected to commence in 2007.
The UNESCO Youth PATH (Poverty Alleviation throughHeritage Tourism) Programme began in 2002 with agoal to contribute to poverty alleviation in theCaribbean. The purpose is to enable young people,aged 15 to 25 years, to gain skills for employmentopportunities in CBT and the preservation of naturaland cultural heritage sites. The Programme had three
phases: Phase I (2002-2003) was implemented in 5 Caribbean countries (Barbados, Bahamas,Jamaica, St Lucia and St. Vincent and the Grenadines); in Phase II (2004-2005), the Programmewas expanded to Belize, Dominica and Suriname; and during Phase III (2006-2007) Grenada andSt Kitts and Nevis were included.
The Canada International Development Agency (CIDA), through its Caribbean Regional HumanResource Development Program for Economic Competitiveness (CPEC), funded the JamaicaCommunity Tourism Project that commenced in 1996. The Project supported the training oftrainers and skills development in community tourism, the development of a communitytourism website and handbook, and the 1st IIPT Caribbean Community Tourism Conference in2003.
The University of the West Indies Sustainable Economic Development Unit (UWI-SEDU) inTrinidad undertook a practical research project, supported by DFID, from 2004-5. The projectfocused on achieving sustainable livelihoods among marginalized communities along theCaribbean coast. It highlighted the potential of tourism in terms of providing product inputsand direct services to enhance linkages between community producers and mainstream tourismin St. Lucia, Belize and Grenada.
The Inter-American Institute for Cooperation on Agriculture (IICA) established an Agro-tourismLinkages Centre in Barbados housed in facilities provided by the government. The mission ofthe centre is to maximize linkages between agriculture and the tourism industry by facilitating
“The UNESCO Youth PATH (Poverty Alleviation through
Heritage Tourism)Programme began in 2002
with a goal to contribute topoverty alleviation in the
Caribbean.”
9Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
trade in indigenous fresh and processed foodsand non-food agro-industrial products with thehotel, gift, restaurant and food service sectors;and promote the development of agro-tourismand eco-tourism. The initiative is the first of itskind in the Caribbean and serves as a model forother countries. Several projects have successfullylinked local producer groups to internationalhotel chains.
Several non-governmental organisations havealso supported CBT development in theCaribbean. The Toledo Ecotourism Association(TEA) in Belize was founded in 1990. It represents several village associations that offerguesthouse accommodation and other tourism activities. The Toledo Institute for Developmentand Environment (TIDE) in Belize has also successfully engaged in CBT and both TEA and TIDEhave won international awards recognising their contribution to socially and environmentallyresponsible tourism development.
The Community Tourism Foundation (CTF) in Barbados was set-up in 2000 with a mission to'Build safer and stronger communities in partnership with the tourism sector." The CTFmobilises resources, gives small grants and technical advice to social development programmesin low-income communities and encourages the tourism sector to invest in communitydevelopment.
In Jamaica, Diana McIntyre-Pike has pioneered and promoted community tourism. Ms.McIntyre-Pike helped establish the Sustainable Communities Foundation through Tourism (SCF)that works in collaboration with the Countrystyle Community Tourism Network and theInternational Institute for Peace through Tourism (IIPT). The vision of the SCF and the networkis that communities within central and southwest Jamaica actively participate in the economic,environmental, social and political processes that result in sustainable development leading toan improved quality of life for themselves and future generations.
The Travel Foundation (UK) established an office in Tobago in 2004, which has severalsustainable tourism initiatives related to CBT, including facilitating farmers to supply hotels andpiloting small revolving loans to tourism micro-entrepreneurs.
Some tourism companies have also helped to establish and support CBT in response tochanging trends in the market that demand socially responsible tourism packages. There is alsoincreasing recognition that it is in their long-term strategic interests to demonstrate theircommitment to local development. Regional examples include 3 Rivers and Jungle Bay Resortand Spa in Dominica, all-inclusive Sandals resorts in St. Lucia and Jamaica, Ocean Terrace Inn inSt. Kitts, Four Seasons Resort in Nevis, Curtain Bluff Hotel in Antigua and Casuarina Beach Clubin Barbados.
Widespread stakeholder discussions and documentation of experiences has been limited but isgrowing. The first regional CBT workshop was held by CANARI and the SLHTP in St. Lucia in1999. An IIPT conference focused on community tourism in Jamaica in 2001. Interest in theapproach is gaining momentum and training workshops were held in Grenada, St. Vincent andthe Grenadines, Dominica, and Trinidad and Tobago in 2006.
“Some tourism companies have also helped to establish and support CBT in response to changing trends in the market that demand sociallyresponsible tourism packages.”
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean10
Useful publications on CBT for practitioners and policy-makers are now available. Several "howto do" CBT manuals and policy guidelines are freely available online (Ashley, Goodwin, McNab,Scott and Chaves 2006; Geoghegan 1997; InWent 2002; Mountain Institute 2000; Mycoo 2005;SNV 2000, WWF 2001). A CBT handbook has been produced based on experiences in Thailand(REST 2006) and a manual on tourism enterprise development through community/privatepartnerships has been developed based on knowledge gained in South Africa (Wild Coast SDIDevelopment Support Programme 2005a).
A Good Practice Inventory (GPI) of CBT in protected areas was launched in 2006 by the AsiaPacific Environmental Innovative Strategies - Research on Innovative and Strategic PolicyOptions (APEIS-RISPO 2006). The World Tourism Organization (UNWTO) and the United NationsDevelopment Programme (UNDP) Equator Initiative (GEF-SGP 2006) have also documentedgood practices by community-based organisations in alleviating poverty and promotingconservation through tourism.
Marketing initiatives for CBT have rapidly developed in recent years. Guidebooks for consumerspromoting community-based and ethical holidays have been produced by Tourism Concern inthe UK (Mann 2000; Pattullo and Minelli 2006). Promotional programmes using the Internet arealso growing. UNWTO, the Regional Tourism Organization for Southern Africa (RETOSA) andSNV are developing an Internet-based information system to improve market access to CBT inSouthern Africa. The UK travel agency, Responsibletravel.com, in partnership with ConservationInternational, launched an Internet database to boost marketing of 100 CBT enterprises in2006.
There has also been an increase in the number of international tourism and environmentawards that CBT projects are eligible for. These include the UNDP Equator Prize, the TO DO!Award for Socially Responsible Tourism and the First Choice Responsible Tourism Awards. In2002, a Fair Trade in Tourism South Africa (FTTSA) Trademark was launched - the first time inthe history of the fair trade
1movement that a label for the tourism sector had been created.
By 2006, 21 tourism enterprises in South Africa were accredited including several CBTenterprises.
These developments show that the importance of CBT has grown over two decades. SuccessfulCBT enterprises remain isolated and exceptional, however, as the approach has had marginaluptake and implementation challenges have led to a low level of sustainability internationally.CBT impacts on alleviating poverty and providing the incentives for conservation are currentlybeing questioned more thoroughly (Goodwin 2006) and therefore it is important to examinecritical factors and key lessons learnt as these guide good practice.
1 The Fair Trade movement emerged in Europe in the 1960s with the aim of helping producers in developing countries receive a fair
share of the benefits from the sale of their produce.
11Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
V. Critical Factors, Lessons Learntand Good Practices
An important review of CBT experiences in South Africa, Namibia, Nepal, Uganda, Ecuador andSt. Lucia by the PPT Partnership in 2001 identified four critical factors that constrain or facilitateprogress that need to be addressed (Ashley, Roe and Goodwin 2001). These are:
1. Access to the market: physical location, economic elites and social constraints on localproducers.
2. Commercial viability: product quality and price, marketing, strength of the broaderdestination and funding mechanisms.
3. Policy framework: Land tenure, regulatory context, planning process, governmentattitudes and capacity.
4. Implementation challenges in the local context: filling the skills gap, managing costsand expectations and maximising collaboration among stakeholders.
The overview presented in tabular form in the following pages draws on seminal internationaland regional documentation and analyses of CBT experiences. Key sources were the OverseasDevelopment Institute (Ashley, Roe and Goodwin 2001); Pro-Poor Tourism Partnership (PPT Partnership 2005); Dutch development agency (SNV 2000); CANARI (Cooper 2004a); SLHTP(Renard 2004); Sylvester Clauzel (Clauzel 2005, 2006); the Asia Pacific Environmental InnovativeStrategies - Research on Innovative and Strategic Policy Options Good Practice Inventory (APEIS-RISPO 2006); and publications on community/private partnerships (Ashley and Jones2001; Wild Coast SDI Development Support Programme 2005; Mitchell and Harrison 2006).Insights and case studies from these publications were supplemented by information known tothe author and the regional case studies profiled.
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean12
Cari
bbea
nEx
ampl
e(s)
-S
t. L
ucia
Her
itage
Tou
rism
Pro
gram
me
(SLH
TP).
- Th
e C
uban
gov
ernm
ent
inve
sted
in H
otel
Mok
a in
Las
Terra
zas.
- Th
e B
arba
dos
gove
rnm
ent
inve
sted
in in
fras
truc
ture
deve
lopm
ent
for
the
Ois
tins
Fish
Fry
.-
The
Eco-
Tour
ism
Dev
elop
men
t P
rogr
amm
e(E
TDP
) in
Dom
inic
a bu
ilt a
reta
inin
g w
all a
nd n
ew je
tty
for
the
Indi
an R
iver
.-
Wal
kers
woo
d C
arib
bean
Food
s Lt
d. m
ade
its f
acto
ryw
heel
chai
r ac
cess
ible
for
tour
ists
in J
amai
ca.
- S
LHTP
dev
elop
ed s
trat
egic
proj
ect
sele
ctio
n cr
iteria
.-
Pro
duct
qua
lity
at A
nse
LaR
aye
Sea
food
Frid
ay(A
LRS
F) in
St.
Luc
ia is
regu
larly
rev
iew
ed.
- G
rand
Fon
d V
illag
e C
ounc
ilan
d 3
Riv
ers
deve
lope
d a
'Com
mun
ity
Life
Pac
kage
'in
Dom
inic
a.-
St.
Hel
ena'
s W
omen
'sG
roup
cre
ated
an
App
leto
nR
um E
stat
e 'C
alab
aske
t' in
Jam
aica
.
Inte
rnat
iona
lEx
ampl
e(s)
- Th
e La
o N
atio
nal T
ouri
smA
dmin
istr
atio
n (L
NTA
) w
ithfu
ndin
g fr
om t
he A
sia
Dev
elop
men
t B
ank
(AD
B)
desi
gned
and
con
stru
cted
tour
ism
-rel
ated
infr
astr
uctu
re f
or t
heM
ekon
g To
uris
mD
evel
opm
ent
Pro
ject
.-
Ecol
ift L
td.
in Z
ambi
aco
nstr
ucte
d a
railw
ay li
ft f
orto
uris
ts r
aftin
g th
e Z
ambe
ziriv
er t
hat
enab
led
the
Muk
uni D
evel
opm
ent
Trus
tto
ben
efit
mor
e fr
om
tour
ism
.
- Th
e H
erita
ge T
rails
Pro
ject
in U
gand
a de
velo
ped
site
sele
ctio
n cr
iter
ia a
ndun
dert
ook
focu
s gr
oup
mar
ket
rese
arch
wit
h to
urop
erat
ors.
- Ka
waza
Vill
age
and
Rob
inP
ope
Saf
aris
Ltd
. jo
intly
deve
lope
d a
succ
essf
ulvi
llage
tou
r an
d tr
adit
iona
lac
com
mod
atio
n in
Zam
bia.
- Th
e A
ssoc
iaci
onC
osta
rric
ense
de
Turi
smo
Rur
al C
omun
itar
io y
Con
serv
acio
nist
a (A
CTU
AR
)is
dev
elop
ing
CB
T pr
oduc
tst
anda
rds
in C
osta
Ric
a.
Good
Pra
ctic
e(s)
- G
over
nmen
t in
terv
enti
on,
mar
keti
ng li
nks
and
inte
nsiv
eco
mm
unic
atio
n.
- In
vest
men
t in
infr
astr
uctu
re,
part
icul
arly
roa
ds,
harb
ours
and
com
mun
icat
ions
, as
wel
l as
vend
or m
arke
ts a
nd s
anita
tion
faci
litie
s.
- D
evel
opm
ent
of o
bjec
tive
crite
ria t
o se
lect
CB
T pr
ojec
ts t
oen
sure
fea
sibi
lity
and
non-
part
isan
pla
nnin
g.-
Mar
ket
rese
arch
wit
h th
e pr
ivat
ese
ctor
in p
rodu
ct d
evel
opm
ent
to e
nsur
e vi
abilit
y.-
Inno
vatio
n w
ith a
uthe
ntic
cra
ftan
d ag
ricul
tura
l pro
duct
s an
dcu
ltura
l eve
nts.
- C
reat
ion
of lo
cal a
nd r
egio
nal
mar
kets
to
mai
ntai
n vi
sita
tion
leve
ls in
low
sea
son.
- C
reat
ion
of a
n on
goin
g re
view
mec
hani
sm o
f pr
oduc
t qu
alit
y.-
Dev
elop
men
t of
sta
ndar
ds.
Key
Less
on(s
)Le
arnt
- B
reak
ing
into
the
mar
ket
is n
otea
sy.
- Lo
catio
n m
atte
rs.
- C
BT
does
bes
t w
here
the
wid
erde
stin
atio
n is
doi
ng w
ell.
- C
BT
prod
ucts
are
oft
en in
are
asw
ith
poor
infr
astr
uctu
re a
nd t
his
unde
rmin
es v
iabi
lity.
- Th
e im
pact
on
livel
ihoo
ds m
ay b
egr
eate
r in
rem
ote
area
s th
ough
tour
ism
may
be
on a
lim
ited
sca
le.
- U
natt
ract
ive
prod
ucts
do
not
sell
wel
l.-
Ens
urin
g co
mm
erci
al v
iabi
lity
is a
prio
rity.
- A
goo
d an
d th
orou
gh k
now
ledg
eof
the
indu
stry
has
pro
ven
inva
luab
le.
- C
reat
ing
a un
ique
pro
duct
con
cept
does
not
mea
n th
e ba
sic
conc
ept
cann
ot b
e bo
rrow
ed.
- P
olit
ical
inte
rest
s ca
n in
terf
ere
wit
h th
e se
lect
ion
of p
roje
cts.
- A
n ar
ea c
an b
e m
ade
mor
ein
tere
stin
g by
inte
rpre
ting
'hid
den'
stor
ies
in t
he la
ndsc
ape.
- To
uris
m d
oes
not
have
to
be s
ite
base
d.
Criti
cal F
acto
r(s)
1.1
Stre
ngth
of
econ
omic
elit
es
1.2
Loca
tion
ofth
e co
mm
unity
and
leve
l of
infr
astr
uctu
rede
velo
pmen
t
2.1
Qual
ity a
ndat
trac
tiven
ess
of p
rodu
ct
1. M
arke
tac
cess
2. C
omm
erci
alvi
abilit
y
Overv
iew
of
crit
ical
fact
ors
, k
ey l
ess
ons
learn
t and g
ood
pra
ctic
es
inte
rnati
onally a
nd i
n t
he C
ari
bbean
13Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
Cari
bbea
nEx
ampl
e(s)
- M
odifi
cati
on o
f st
anda
rds
tom
eet
licen
sing
req
uire
men
tsfo
r ho
mes
tead
sta
ys in
seve
ral d
estin
atio
ns f
or t
he20
07 IC
C C
ricke
t W
orld
Cup
incl
udin
g a
colle
ctiv
em
echa
nism
to
obta
in p
ublic
liabi
lity
insu
ranc
e.-
A N
GO
BR
EDS
(sho
rt f
or'B
reth
ren'
) is
hel
ping
agr
oup
of b
oatm
en in
Trea
sure
Bea
ch t
o ob
tain
publ
ic li
abili
ty in
sura
nce
inJa
mai
ca.
- S
LHTP
dev
elop
ed 'H
erit
age
Tour
s' c
olle
ctiv
e br
andi
ngan
d m
arke
ting.
- Th
e G
rena
da T
ouris
m B
oard
mar
kets
the
Gou
vane
Fis
hFr
iday
.-
Exot
ica
Hot
el a
ndW
hitc
hurc
h Tr
avel
Age
ncy
mar
ket
a W
omen
's F
low
erG
roup
in D
omin
ica.
- Th
e To
ledo
Eco
tour
ism
Ass
ocia
tion
(TEA
) in
Bel
ize
won
the
TO
DO
! Aw
ard
in19
96.
- Th
e To
ledo
Inst
itut
e fo
rD
evel
opm
ent
and
Env
ironm
ent
(TID
E) in
Bel
ize
won
the
Equ
ator
Priz
e in
2002
.-
Isla
nds
Mag
azin
e an
d th
eC
TO a
nnua
lly g
rant
aS
usta
inab
le T
ouris
m A
war
d.
Inte
rnat
iona
lEx
ampl
e(s)
- Th
e W
orld
Tou
rism
Org
aniz
atio
n (U
NW
TO),
Reg
iona
l Tou
rism
Org
aniz
atio
n fo
r S
outh
ern
Afr
ica
(RET
OS
A) a
ndN
ethe
rland
s D
evel
opm
ent
Org
anis
atio
n (S
NV
) ar
ede
velo
ping
an
Inte
rnet
-bas
edin
form
atio
n sy
stem
to
impr
ove
mar
ket
acce
ss t
oC
BT
in S
outh
ern
Afr
ica.
- Th
e U
K t
rave
l age
ncy,
Res
pons
ible
trav
el.c
om,
inpa
rtne
rshi
p w
ith
Con
serv
atio
n In
tern
atio
nal,
laun
ched
an
Inte
rnet
CB
Tda
taba
se in
200
6.-
The
Fair
Trad
e in
Tou
rism
Sou
th A
fric
a (F
TTS
A)
Trad
emar
k ha
s gi
ven
mar
ket
adva
ntag
e to
sev
eral
CB
Tin
itiat
ives
. It
cer
tifie
s fa
irw
ages
, w
orki
ng c
ondi
tion
s;pr
ocur
emen
t pr
actic
es;
resp
ect
for
hum
an r
ight
s,cu
ltur
e an
d en
viro
nmen
t; a
ndco
mm
unit
y be
nefit
s.
Good
Pra
ctic
e(s)
- A
n en
ablin
g fr
amew
ork
for
CB
Tto
be
regi
ster
ed a
nd m
eet
stan
dard
s.
- G
over
nmen
t an
d to
uris
mco
mpa
ny s
uppo
rt t
o de
velo
pef
fect
ive
links
and
mar
keti
ngst
rate
gies
.-
Cre
ativ
e br
andi
ng a
ndun
conv
enti
onal
mar
keti
ng t
ore
ach
nich
e m
arke
ts.
- P
rom
otio
n of
pro
duct
(s)
toye
ar-r
ound
dom
esti
c an
dre
gion
al m
arke
ts.
- D
evel
opm
ent
of n
atio
nal
tour
ism
and
reg
iona
l aw
ards
that
reco
gnis
e C
BT.
- M
onit
orin
g of
how
tou
rists
hea
rab
out
and
visi
t C
BT
initi
ativ
es.
Key
Less
on(s
)Le
arnt
- M
ulti
ple
licen
sing
and
pub
liclia
bilit
y in
sura
nce
requ
irem
ents
can
be a
bar
rier
to C
BT
and
man
y re
mai
n 'b
elow
the
rad
ar'
of s
tatu
tory
age
ncie
s.-
Tour
ism
com
pani
es m
ay n
ot b
eab
le t
o do
lega
l bus
ines
s w
ith
aC
BT
ente
rpris
e th
at is
not
regi
ster
ed a
nd t
he t
ouris
t bo
ard
may
not
pro
mot
e it.
- M
arke
ting
is c
ritic
al if
CB
T is
to
com
pete
.-
It is
impo
rtan
t to
kno
w y
our
prod
uct
and
mar
ket.
- Th
e de
velo
pmen
t of
new
prod
ucts
, pa
rtic
ular
ly b
ased
on
loca
l cul
ture
, sh
ould
be
inte
grat
ed w
ith
mai
nstr
eam
prod
ucts
if t
hey
are
to f
ind
mar
kets
.-
Sm
all C
BT
proj
ects
are
mos
tlik
ely
to s
ucce
ed w
hen
'cha
mpi
oned
' by
com
mer
cial
com
pani
es.
- To
uris
m is
a h
ighl
y se
ason
alan
d vu
lner
able
indu
stry
.-
Nat
iona
l and
inte
rnat
iona
law
ards
can
boo
st t
he p
rofil
e of
CB
T in
itiat
ives
.-
Som
e m
arke
ts a
re m
ore
amen
able
to
CB
T th
an o
ther
s.'R
espo
nsib
le' o
r 'F
air
Trad
e'br
andi
ng w
ill a
ppea
l to
som
em
arke
t se
gmen
ts b
ut n
otot
hers
.
Criti
cal F
acto
r(s)
2.2
Heal
th a
ndsa
fety
2.3
Mar
ketin
g
2. C
omm
erci
al
viab
ility
(con
tinue
d)
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean14
Cari
bbea
nEx
ampl
e(s)
- Th
e H
erita
ge T
ouri
smA
ssoc
iatio
n of
St.
Luc
ia(H
ERIT
AS
) ta
kes
book
ings
.-
3 R
iver
s fa
cilit
ates
com
mun
icat
ion
and
book
ings
in D
omin
ica.
- Th
e Eu
rope
an U
nion
(EU
) an
dS
t. L
ucia
gov
ernm
ent
co-
fund
ed t
he S
LHTP
.-
Trea
sure
Bea
ch W
omen
's C
lub
'Cal
abas
h Fe
stiv
al' f
undr
aisi
ngev
ent
in J
amai
ca.
- Th
e EU
fun
ded
ETD
P in
Dom
inic
a es
tabl
ishe
d a
Com
mun
ity
Tour
ism
Dev
elop
men
t Fu
nd.
- S
t H
elen
a's
Wom
en's
Gro
upde
duct
10
perc
ent
of s
ale
pric
efo
r th
eir
grou
p fu
nd in
Jam
aica
.-
UW
I-S
EDU
hel
d m
icro
-fin
ance
trad
e fa
irs f
or C
BT
with
inco
mm
unit
ies
in S
t. L
ucia
,G
rena
da a
nd B
eliz
e.-
Mic
rofin
has
a s
ucce
ssfu
l cyc
leof
sho
rt-t
erm
loan
s to
exp
and
exis
ting
and
new
bus
ines
ses
ofA
nse
La R
aye
Sea
food
Frid
ay(A
LRS
F) v
endo
rs in
St.
Luc
ia.
This
wor
ked
thro
ugh
char
acte
r-ba
sed
lend
ing,
regu
lar
clie
nt in
tera
ctio
ns a
ndst
rict
colle
ctio
n pr
actic
es.
- Ju
ngle
Bay
Res
ort
and
Spa
laun
ched
a S
outh
east
Entr
epre
neur
Loa
n Fu
nd(S
ELF)
for
loca
l bus
ines
sac
tiviti
es in
sou
thea
stD
omin
ica
in 2
006.
Inte
rnat
iona
lEx
ampl
e(s)
- Th
e Ta
nzan
ian
Tour
ism
Boa
rd in
Aru
sha
take
sbo
okin
gs f
or t
heco
mm
unit
y-ba
sed
Cul
tura
lTo
uris
m P
rogr
amm
e.
- Th
e U
nite
d N
atio
nsD
evel
opm
ent
Pro
gram
me
(UN
DP
) ha
s be
en a
cata
lyst
for C
BT
deve
lopm
ent
inte
rnat
iona
lly t
hrou
ghth
e G
loba
l Env
ironm
enta
lFa
cilit
y S
mal
l Gra
nts
Pro
gram
me
(GEF
-SG
P).
Good
Pra
ctic
e(s)
- P
ublic
and
/or
priv
ate
sect
orsu
ppor
t to
CB
T to
faci
litat
eco
mm
unic
atio
ns,
book
ings
and/
or p
aym
ents
.
- Th
e pr
ovis
ion
of t
echn
ical
assi
stan
ce in
the
pre
para
tion
ofbu
sine
ss p
lans
for
CB
T.-
The
prov
isio
n of
sta
rt-u
p fu
nds
for
CB
T th
roug
h m
icro
-fin
ance
that
is re
lativ
ely
easy
to
acce
ss.
- S
oft
loan
rep
aym
ent
term
s th
atar
e fle
xibl
e an
d ta
ke in
toac
coun
t th
e se
ason
ality
of
tour
ism
.-
Wor
ksho
ps t
o se
nsit
ise
the
finan
cial
sec
tor
to C
BT
prod
uct
pote
ntia
l.-
Inve
stm
ent
of c
omm
unit
y eq
uity
in a
pro
ject
.-
Cre
ativ
e so
urci
ng o
f fu
ndin
gfr
om w
ithi
n th
e co
mm
unit
y,co
mm
erci
al c
ompa
nies
and
spec
ial e
vent
s.-
Sus
tain
able
fun
ding
mec
hani
sms
for
CB
Tor
gani
sati
onal
and
pro
duce
ras
soci
atio
n re
quire
men
ts.
Key
Less
on(s
)Le
arnt
- C
omm
unic
atio
ns c
an b
ech
alle
ngin
g in
rur
al a
reas
.-
A d
onor
fun
ded
proj
ect
actin
g as
an in
term
edia
ry is
not
a lo
ng-
term
sol
utio
n.
- C
osts
may
exc
eed
the
capa
city
of
a co
mpa
ny,
com
mun
ity
orgo
vern
men
t de
part
men
t m
akin
gex
tern
al f
undi
ng im
port
ant.
-Ex
tern
al f
undi
ng m
ay b
e ju
stifi
edto
cov
er t
he t
rans
actio
n co
sts
ofes
tabl
ishi
ng p
artn
ersh
ips,
deve
lopi
ng s
kills
, cr
eatin
gin
fras
truc
ture
and
rev
isin
gpo
licie
s bu
t no
t fo
r di
rect
subs
idie
s to
ent
erpr
ises
.-
A la
ck o
f un
ders
tand
ing
ofbu
sine
ss c
an b
e a
maj
orch
alle
nge
in c
omm
unit
ies.
- If
org
anis
atio
ns d
o no
t in
itia
llypr
ovid
e fu
nds
to c
omm
unit
ies,
they
will
be le
ft w
ith
thos
em
embe
rs m
ost
inte
rest
ed.
- In
-kin
d an
d fin
anci
al c
omm
unit
yco
ntrib
utio
ns c
reat
e a
grea
ter
sens
e of
loca
l ow
ners
hip
and
incr
ease
the
cha
nces
of
exte
rnal
fund
ing
supp
ort.
- D
onor
fun
ding
is o
ften
sho
rter
than
the
pro
ject
life
cyc
le.
- B
ank
inte
rest
rate
s ca
n be
proh
ibit
ivel
y hi
gh f
or s
mal
len
trep
rene
urs.
- C
hara
cter
can
be
a be
tter
refe
renc
e th
an c
olla
tera
l if
cash
turn
over
is q
uick
.
Criti
cal F
acto
r(s)
2.4
Book
ings
and
com
mun
icatio
n
2.5
Fund
ing
and
acce
ss to
cre
dit
2. C
omm
erci
alvi
abilit
y(c
ontin
ued)
15Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
Cari
bbea
nEx
ampl
e(s)
- Th
e In
ter-
Am
eric
anIn
stitu
te f
or C
oope
ratio
non
Agr
icul
ture
(IIC
A)
Agr
o-to
uris
m L
inka
ges
Cen
tre
inB
arba
dos
prom
otes
part
ners
hips
bet
wee
n la
rge
all-
incl
usiv
e an
dco
nven
tion
al h
otel
s an
dlo
cal a
gric
ultu
ral p
rodu
cer
asso
ciat
ions
in t
he r
egio
n.-
The
'Nev
is M
odel
' is
anag
ro-t
ouris
m p
artn
ersh
ipbe
twee
n th
e Fo
ur S
easo
nsR
esor
t an
d th
e N
evis
Gro
wer
s A
ssoc
iati
on w
ith
tech
nica
l ass
ista
nce
fro
mth
e D
epar
tmen
t of
Agr
icul
ture
.-
Pea
ce C
ore
Vol
unte
ers
(PC
V) i
n Ja
mai
ca h
ave
help
ed t
he S
t. H
elen
aW
omen
's G
roup
(S
HW
G)
secu
re o
rder
s fr
om
com
mer
cial
com
pani
esan
d m
eet
cont
ract
ual
requ
irem
ents
for
the
ir'C
alab
aske
t' cr
afts
.
Inte
rnat
iona
lEx
ampl
e(s)
- Th
e B
otsw
ana
gove
rnm
ent
has
deve
lope
d fo
rmal
guid
elin
es f
or t
hees
tabl
ishm
ent
of jo
int
vent
ures
for
gov
ernm
ent
agen
cies
ass
isti
ngco
mm
unit
ies
in n
egot
iati
ngw
ith t
he p
rivat
e se
ctor
and
eval
uati
ng t
ende
r bi
ds.
- Th
e se
cond
pha
se o
f th
eW
ild C
oast
Spa
tial
Dev
elop
men
t In
itia
tive
(S
DI)
Pilo
t P
rogr
amm
e in
Sou
thA
fric
a su
cces
sful
ly f
acilit
ated
com
mun
ity/p
rivat
epa
rtne
rshi
ps (
CP
Ps)
. It
secu
red
reve
nue,
equ
ity,
pref
eren
tial
em
ploy
men
t,w
ages
, re
late
d sm
all
busi
ness
dev
elop
men
top
port
uniti
es, c
apac
itybu
ildin
g an
d tr
aini
ng a
ndco
nces
sion
agr
eem
ents
for
rura
l com
mun
itie
s by
Mte
ntu,
Nod
e 2
Cam
ps,
Oce
an V
iew
Hot
el,
Cof
fee
Sha
ck B
ackp
acke
rs a
ndK
waT
shez
i Lod
ge.
It u
sed
aC
omm
unit
y P
roje
ct F
und
mec
hani
sm t
o re
stru
ctur
eow
ners
hip
of p
hysi
cal a
sset
san
d to
uris
m e
nter
pris
es t
om
ake
loca
l com
mun
itie
ssi
gnifi
cant
par
tner
s/ow
ners
.Th
e D
epar
tmen
t of
Env
ironm
enta
l Aff
airs
(DEA
T) a
nd t
he E
Usu
ppor
ted
the
prog
ram
me.
Good
Pra
ctic
e(s)
- A
ppoi
ntm
ent
of a
legi
timat
e'h
ones
t br
oker
' to
advi
se a
ndfa
cilit
ate
tran
sact
ions
.-
Effe
ctiv
e co
mm
unit
y en
terp
rise
deve
lopm
ent
prog
ram
mes
wit
hsk
ills
deve
lopm
ent
and
job
crea
tion.
- P
refe
rent
ial p
rocu
rem
ent
by t
hepr
ivat
e se
ctor
par
tner
to
prov
ide
cont
ract
s an
d w
ork
for
loca
lsm
all b
usin
esse
s.-
A t
rans
pare
nt b
iddi
ng p
roce
ssfo
r jo
int
vent
ure
tend
ers
wit
hcl
ear
rule
s, a
cod
e of
con
duct
,cl
ear
set
of c
riter
ia a
ndst
anda
rds
for
the
envi
sage
dpa
rtne
rshi
p, a
nd a
str
ong
elem
ent
of c
ompe
titi
on.
- A
fai
r co
nces
sion
fee
or
rent
alfo
r th
e co
mm
unal
land
or
asse
tus
ed in
a jo
int
vent
ure
and
ale
ase
that
giv
es t
he p
rivat
ese
ctor
par
tner
eno
ugh
tim
e to
mak
e a
retu
rn o
n th
ein
vest
men
t.-
Fund
ing
mec
hani
sms
to o
btai
nco
mm
unit
y eq
uity
in a
tou
rism
com
pany
whe
re a
ppro
pria
te a
ndm
utua
lly b
enef
icia
l.
Key
Less
on(s
)Le
arnt
- It
can
be
hard
for
rur
al
com
mun
itie
s to
dev
elop
tou
rism
ente
rpris
es a
s th
ey la
ck a
cces
s to
capi
tal,
busi
ness
exp
ertis
e an
dm
arke
ting
ski
lls.
- C
omm
unity
/priv
ate
sect
orpa
rtne
rshi
ps c
an b
e a
'win
-win
' for
com
pani
es a
nd lo
cal c
omm
unit
ies.
- C
omm
unit
ies
can
mak
e gr
eate
rga
ins
from
tou
rism
par
tner
ship
sth
at li
nk t
hem
wit
h th
e op
erat
ions
of c
omm
erci
al c
ompa
nies
tha
nfr
om d
onat
ions
or
deve
lopm
ent
proj
ects
.-
Par
tner
ship
s ar
e of
ten
diff
icul
t,m
anag
emen
t ti
me
inte
nsiv
e an
dris
ky.
- S
uffic
ient
tim
e an
d su
ppor
t is
requ
ired
to s
ucce
ed a
ndtr
ansa
ctio
n co
sts
can
be h
igh.
- A
ppro
pria
te r
oles
for
the
com
mun
ity,
priv
ate
sect
or a
ndgo
vern
men
t ar
e cr
itica
l.-
Com
mun
itie
s m
ay n
ot c
hoos
eth
eir
part
ner
wel
l or
be “
sadd
led”
wit
h an
inap
prop
riate
par
tner
by
othe
r st
akeh
olde
rs.
- Th
e pr
ivat
e se
ctor
par
tner
may
lack
eth
ics,
the
com
mitm
ent
toco
mm
unit
y de
velo
pmen
t an
dte
chni
cal a
nd o
pera
tion
alex
perie
nce
to m
ake
the
busi
ness
and/
or s
uppl
y ch
ain
wor
k.
Criti
cal F
acto
r(s)
2.6
Com
mun
ity/
priv
ate
sect
orco
ntra
ctua
lpa
rtne
rshi
ps
- Joi
nt v
entu
res
- Sup
ply
chai
n
2. C
omm
erci
alvi
abilit
y(c
ontin
ued)
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean16
Cari
bbea
nEx
ampl
e(s)
- G
rena
da's
tou
rism
pol
icy
obje
ctiv
es in
clud
e m
ore
equi
tabl
e di
strib
utio
n of
bene
fits
and
deve
lopm
ent
oflin
kage
s be
twee
n to
uris
man
d ot
her
sect
ors.
- D
omin
ica'
s C
omm
unit
yTo
uris
m P
olic
y fo
rms
part
of t
he n
atio
nal T
ouri
sm20
10 P
olic
y.-
The
St.
Luc
ia T
ouri
smS
trat
egy
and
Act
ion
Pla
n(2
005)
enc
oura
ge C
BT
busi
ness
adv
isor
y se
rvic
esan
d ec
onom
ic li
nkag
es.
- T
he R
oxbo
roug
h Es
tate
Vis
itor
Ser
vice
s C
oope
rativ
eha
s a
leas
e fo
r to
uris
mde
velo
pmen
t at
Arg
yle
Wat
erfa
ll fr
om t
he T
oba
goH
ouse
of
Ass
embl
y.-
Nat
ure
See
kers
(N
S)
man
ages
tou
rism
act
iviti
eson
the
pro
hibi
ted
Mat
ura
Bea
ch in
Mat
ura
Nat
iona
lP
ark
in T
rinid
ad.
- Th
e P
orts
mou
th In
dian
Riv
er T
our
Gui
des
Ass
ocia
tion
(P
IRTG
A)
man
ages
tou
r gu
idin
g on
the
Indi
an R
iver
inD
omin
ica.
- Th
e A
nse
La R
aye
Sea
food
Frid
ay (
ALR
SF)
eve
nt is
hel
din
an
urba
n co
asta
l villa
geon
priv
ate
and
publ
ic la
nd in
St.
Luc
ia.
Inte
rnat
ion
alEx
amp
le(s
)
- Th
e D
utch
age
ncy
SN
V is
wor
king
wit
h th
e V
ietn
amN
atio
nal A
dmin
istr
atio
n of
Tour
ism
(V
NA
T) t
o dr
aft
new
tour
ism
legi
slat
ion
that
is in
line
wit
h th
e M
illen
nium
Dev
elop
men
t G
oals
(M
DG
s),
prov
ides
a f
ram
ewor
k fo
rto
uris
m d
evel
opm
ent
in w
hich
com
mun
ity
part
icip
atio
n is
clea
rly a
rtic
ulat
ed,
supp
orts
loca
l man
agem
ent
and
empl
oym
ent,
and
fac
ilitat
espa
rtic
ipat
ion
by p
oore
r pe
ople
.
-N
amib
ia h
as t
he s
tron
gest
legi
slat
ion
in S
outh
ern
Afr
ica
that
dev
olve
s au
thor
ity o
ver
wild
life
and
tour
ism
to
com
mun
ity
inst
itut
ions
.-
The
Ifota
ka C
omm
unity
For
est
Pro
ject
in s
outh
ern
Mad
agas
car
is t
he c
ount
ry's
first
com
mun
ity-
owne
dto
uris
m r
esou
rce.
-Th
e co
oper
atio
n an
d cl
ear
polic
y di
rect
ion
from
the
Doi
Inth
anon
Nat
iona
l Par
ken
able
s vi
llage
rs o
f th
e B
anM
ae K
lang
Lua
ng T
ouri
smA
llianc
e to
und
erta
ke t
ouris
mac
tivi
ties
in t
he p
rote
cted
are
ain
Tha
iland
.-
Vis
itor
cen
tres
in R
inja
niN
atio
nal P
ark
in In
done
sia
are
co-m
anag
ed b
y co
mm
itte
esco
mpr
isin
g of
gov
ernm
ent,
tour
ism
com
pani
es a
ndco
mm
unit
ies.
Good
Pra
ctic
e(s)
- C
BT
inco
rpor
ated
into
tou
rism
deve
lopm
ent
stra
tegi
es o
fgo
vern
men
t an
d bu
sine
ss a
ndbr
oade
r po
licy
fram
ewor
ks a
ndin
itia
tive
s ou
tsid
e to
uris
m,
such
as
land
ten
ure;
the
use
,de
velo
pmen
t an
d m
anag
emen
tof
com
mon
pro
pert
yre
sour
ces;
sm
all e
nter
pris
ede
velo
pmen
t; a
ndre
pres
enta
tive
gove
rnm
ent.
- P
olic
y re
form
and
act
ion
togu
ide
the
use
and
man
agem
ent
of C
PR
in s
uppo
rt o
f to
uris
mde
velo
pmen
t th
at:
•O
ptim
ises
soc
io-e
cono
mic
bene
fits
to lo
cal p
eopl
e•
Con
trib
utes
to
the
cons
erva
tion
of n
atur
al a
nd c
ultu
ral
reso
urce
s•
Res
pect
s an
d en
hanc
es t
herig
hts
of c
omm
unit
ies
and
prom
otes
the
ir ac
tive
invo
lvem
ent
in m
anag
emen
t.-
Cre
atio
n of
an
enab
ling
nati
onal
pol
icy
envi
ronm
ent,
the
form
ulat
ion
of s
peci
ficse
ctor
al p
olic
ies,
the
des
ign
and
use
of a
ppro
pria
teap
proa
ches
and
inst
rum
ents
for
plan
ning
and
man
agem
ent,
and
the
esta
blis
hmen
t of
suit
able
inst
itut
iona
lar
rang
emen
ts.
Key
Less
on(s
)Le
arnt
- G
over
nmen
t ca
n be
the
driv
ing
forc
e or
stu
mbl
ing
bloc
k.-
Pol
icy
is v
ery
impo
rtan
t bu
t of
ten
ther
e is
a d
iffer
ence
bet
wee
nin
tent
and
impl
emen
tati
on.
- A
pro
activ
e ap
proa
ch in
tou
rism
stat
utor
y ag
enci
es is
use
ful b
utot
her
stak
ehol
ders
wit
h w
ider
man
date
s ar
e cr
itica
l.
- A
lack
of
phys
ical
and
fin
anci
alas
sets
is a
n ob
stac
le t
oco
mm
unit
y pa
rtic
ipat
ion
into
uris
m.
- Th
e us
e an
d m
anag
emen
t of
CP
Rfo
r C
BT
can
impr
ove
the
cons
erva
tion
of n
atur
alre
sour
ces,
div
ersi
fy a
nd e
nhan
ceth
e na
tion
al t
ouris
m p
rodu
ct a
ndcr
eate
new
inco
me-
gene
rati
ngac
tiviti
es.
- C
omm
unit
ies
can
be e
mpo
wer
edan
d as
sum
e au
thor
ity
in r
esou
rce
man
agem
ent
wit
hout
bec
omin
g'le
gal'
owne
rs o
f th
e re
sour
ce.
- St
rong
inst
itutio
nal c
apac
ities
at
stat
utor
y an
d co
mm
unit
y le
vels
are
requ
ired.
- A
cces
s rig
hts
requ
ire d
ueco
nsid
erat
ion
in t
he d
esig
n of
CB
T pr
ojec
ts a
nd s
houl
d be
addr
esse
d be
fore
impl
emen
tati
on.
Criti
cal F
acto
r(s)
3.1
Gove
rnm
ent
attit
ude
and
capa
city
3.2
Land
tenu
rean
d th
e us
e,de
velo
pmen
t and
man
agem
ent o
fco
mm
on p
rope
rty
reso
urce
s (C
PR)
such
as
wat
erfa
lls,
rive
rs, f
ores
ts,
reef
s, w
ildlif
e,tr
ails
, her
itage
site
s an
d vi
llage
s
3. P
olic
yfr
amew
ork
17Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
Cari
bbea
nEx
ampl
e(s)
- Ta
x in
cent
ives
for
hom
este
ad d
evel
oper
s in
host
cou
ntrie
s fo
r th
e 20
07IC
C C
ricke
t W
orld
Cup
.
- Th
e In
ter-
Am
eric
an In
stitu
tefo
r C
oope
rati
on o
nA
gric
ultu
re (
IICA
) A
gro-
tour
ism
Lin
kage
s C
entr
e in
Bar
bado
s.-
The
Toco
Fou
ndat
ion
Agr
o-To
uris
m C
entr
e ha
s a
farm
that
sup
plie
s ag
ricul
tura
lpr
oduc
e to
its
gues
thou
sein
Trin
idad
.-
The
Trav
el F
ound
atio
n in
Toba
go a
dvoc
ates
for
bet
ter
pric
es f
or f
arm
ers
supp
lyin
g ho
tels
on
the
isla
nd.
- S
take
hold
ers
Aga
inst
Des
truc
tion
(SA
D)
halte
d a
com
mer
cia
l por
tde
velo
pmen
t in
nor
thea
stTr
inid
ad in
fav
our
of C
BT
deve
lopm
ent.
- Ex
tens
ive
part
icip
ator
ypl
anni
ng w
as u
sed
tode
velo
p La
s Te
rraz
asC
ompl
ejo
Turis
tico
in C
uba.
Soc
ial r
esea
rche
rsin
terv
iew
ed e
very
loca
lre
side
nt t
o se
ek h
is o
r he
rvi
ews
on t
ouris
mde
velo
pmen
t.
Inte
rnat
iona
lEx
ampl
e(s)
- P
refe
rent
ial c
once
ssio
ns f
orco
mm
unity
/priv
ate
part
ners
hips
in S
outh
Afr
ica.
- P
ro-P
oor
Tour
ism
(P
PT)
P
ilots
wer
e im
plem
ente
d in
Sou
ther
n A
fric
a by
Mbo
zaTo
uris
m a
nd t
he O
vers
eas
Dev
elop
men
t In
stitu
te (
OD
I)fr
om 2
002-
2005
. It
prom
oted
str
ateg
ies
that
tour
ism
com
pani
es c
an u
seto
incr
ease
the
dev
elop
men
tim
pact
of
thei
r bu
sine
ss a
ndin
volv
ed 5
com
pani
es.
- G
ambi
a is
Goo
d (G
iG)
is a
fair
trad
e ho
rtic
ultu
ral
mar
keti
ng c
ompa
nypr
ovid
ing
fres
h ve
geta
bles
to
the
tour
ism
indu
stry
in t
heG
ambi
a.
- M
ulti
-sta
keho
lder
pla
nnin
gpr
oces
s fo
r C
BT
deve
lopm
ent
in C
orbe
ttN
atio
nal P
ark
and
Bin
sar
Wild
life
San
ctua
ry in
Indi
a.
Good
Pra
ctic
e(s)
- Th
e de
velo
pmen
t of
fis
cal
ince
ntiv
es t
o en
cour
age
CB
Tpr
oduc
t de
velo
pmen
t.-
Pre
fere
ntia
l con
cess
ions
.-
Stre
am
lined
bur
eauc
ratic
requ
irem
ents
for
mic
ro a
ndsm
all t
ouris
m b
usin
esse
s.
- P
refe
rent
ial l
ocal
pro
cure
men
tof
agr
icul
tura
l pro
duce
and
othe
r im
port
-sub
stitu
tion
mea
sure
s by
gov
ernm
ent
and
tour
ism
com
pani
es.
- Im
prov
ed p
rocu
rem
ent
prac
tices
, e.
g. h
otel
s ne
ed t
och
ange
the
pay
men
t pe
riod
assm
all b
usin
esse
s m
ust
be p
aid
cash
on
deliv
ery
or w
ithi
n 15
days
.-
Econ
omic
mea
sure
s to
exp
and
both
reg
ular
jobs
and
cas
ual
earn
ing
oppo
rtun
itie
s, w
hile
tack
ling
both
dem
and
(e.g
.m
arke
ts)
and
supp
ly (
e.g.
indi
geno
us p
rodu
cts)
.
- P
artic
ipat
ory
pla
nnin
g in
tour
ism
as
part
of a
deve
lopm
ent
visi
on t
hat
prom
otes
con
sulta
tive,
incl
usiv
e de
cisi
on-m
akin
gpr
oces
ses
and
empo
wer
men
t.
Key
Less
on(s
)Le
arnt
- Fi
scal
ince
ntiv
es g
ener
ally
fav
our
larg
e-sc
ale
tour
ism
pro
ject
s no
tm
icro
and
sm
all e
nter
pris
es.
- Ex
cess
ive
red
tape
may
mak
ein
cent
ives
(e.
g. im
port
dut
yw
aive
r) n
ot w
orth
app
lyin
g fo
r.
- Th
ere
is a
nee
d to
look
at
the
who
le s
uppl
y ch
ain
not
just
the
tour
ism
bus
ines
s.-
It is
oft
en h
ard
for
smal
len
trep
rene
urs
to n
egot
iate
ord
eran
d pa
ymen
t co
ndit
ions
. R
etai
lers
may
driv
e pr
ices
dow
n an
d be
unw
illin
g to
pay
tra
nspo
rt c
osts
for
orde
rs.
Hot
el p
aym
ents
are
ofte
n no
t m
ade
on d
eliv
ery
and
this
is c
halle
ngin
g fo
r sm
all
prod
ucer
s as
the
y la
ck w
orki
ngca
pita
l.-
Late
pay
men
ts b
y gr
ound
ha
ndle
rag
ents
to
smal
l bus
ines
ses
are
prob
lem
atic
.
- P
arti
cipa
tion
by
loca
l peo
ple
into
uris
m p
lann
ing
is u
sual
ly v
ery
limit
ed.
Criti
cal F
acto
r(s)
3.3
Ince
ntiv
es
3.4
Econ
omic
Linka
ges
3.5
Loca
lpa
rtic
ipat
ion
3. P
olic
yfr
amew
ork
(con
tinue
d)
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean18
Cari
bbea
nEx
ampl
e(s)
- S
t. L
ucia
Her
itage
Tou
rism
Pro
gram
me
(SLH
TP).
- Th
e H
erita
ge T
ouri
smA
ssoc
iatio
n of
St.
Luc
ia(H
ERIT
AS
) mar
kets
CB
Tpr
oduc
ts a
nd is
pro
fitab
le.
- G
rena
da is
est
ablis
hing
aco
mm
unit
y to
uris
m d
esk
inth
e M
inis
try
of T
ouris
m.
- To
ledo
Eco
tour
ism
Ass
ocia
tion
(TEA
), B
eliz
e.-
Sus
tain
able
Com
mun
itie
sFo
unda
tion
thr
ough
Tou
rism
(SC
F) in
Jam
aica
.-
Com
mun
ity
Tour
ism
Foun
dati
on (
CTF
) in
Bar
bado
s.
- 3
Riv
ers
in D
omin
ica
deve
lope
d C
BT
ontr
aditi
onal
act
iviti
es in
the
com
mun
ity.
- Ju
ngle
Bay
Res
ort
and
Spa
is d
evel
opin
g ex
curs
ions
wit
h lo
cal f
ishi
ng b
oats
inD
omin
ica.
- Th
e EU
fun
ded
Eco-
Tour
ism
Dev
elop
men
t P
rogr
amm
e(E
TDP
) in
Dom
inic
a he
ld a
stud
y vi
sit
to C
osta
Ric
a in
2005
.-
Tour
ists
to
the
Toco
Foun
dati
on in
Trin
idad
are
enco
urag
ed t
o be
inte
rvie
wed
on
the
awar
dw
inni
ng 'R
adi
o To
co10
6.7F
M'.
Inte
rnat
iona
lEx
ampl
e(s)
- U
gand
a C
omm
unit
yTo
uris
m A
ssoc
iati
on(U
CO
TA).
- N
amib
ian
Com
mun
ity-B
ased
Tour
ism
Ass
ocia
tion
(NA
CO
BTA
).-
Ass
ocia
cion
Cos
tarr
icen
sede
Tur
ism
o R
ura
lC
omun
itar
io y
Con
serv
acio
nist
a(A
CTU
AR
), C
osta
Ric
a.-
Kru
ng C
hin
Tam
bon
Adm
inis
trat
ive
Org
anis
atio
n(T
AO
) in
Thai
land
act
s as
ake
y lo
cal o
rgan
isat
ion
inC
BT
man
agem
ent
and
the
Thai
gov
ernm
ent
allo
cate
sin
vest
men
t fu
nds
for
tour
ism
impr
ovem
ent
thro
ugh
TAO
.
- In
the
cas
e of
/X
ai-/
Xai
inB
otsw
ana,
sm
all-s
cale
succ
ess
has
been
ach
ieve
dw
ith
tour
ism
dev
elop
men
tba
sed
on e
xist
ing
trad
itio
nal
skills
and
att
ract
ions
.
Good
Pra
ctic
e(s)
- D
evel
opm
ent
of s
uppo
rtiv
ein
stitu
tiona
l str
uctu
res
and
arra
ngem
ents
.-
Dev
elop
men
t of
sus
tain
able
fund
ing
mec
hani
sms
for
CB
Tum
brel
la in
stit
utio
ns.
- D
ecen
tral
isat
ion
by c
entr
algo
vern
men
t to
allo
cate
adm
inis
trat
ive
and
man
agem
ent
reso
urce
s to
loca
l org
anis
atio
nssu
ppor
ting
CB
T.
- A
'kee
p it
sim
ple'
app
roac
hgi
ves
the
com
mun
ity
tim
e to
adap
t th
e pr
ojec
t to
sui
t th
eir
circ
umst
ance
s an
d bu
ild s
kills
to
impr
ove
perf
orm
ance
and
expa
nd b
usin
ess.
- P
repa
rato
ry c
omm
unit
y st
udie
s,ex
chan
ge v
isits
, S
tren
gths
,W
eakn
esse
s, O
ppor
tuni
ties
and
Thr
eats
(SW
OT)
ana
lyse
s,di
scus
sion
s on
the
pos
itiv
e an
dne
gativ
e as
pect
s of
tou
rism
,en
visi
onin
g an
d pa
rtic
ipat
ory
plan
ning
, an
d st
akeh
olde
rid
enti
ficat
ion
are
usef
ul t
ools
.
Key
Less
on(s
)Le
arnt
- C
BT
grou
ps a
re m
ore
likel
y to
succ
eed
whe
re in
stit
utio
nal
stru
ctur
es p
rovi
de t
he n
eces
sary
polic
ies,
link
ages
bet
wee
nor
gani
sati
ons,
ski
lls o
r ab
ility
toso
urce
tec
hnic
al a
ssis
tanc
e an
dsu
ppor
t fo
r co
mm
unit
y-ba
sed
grou
ps.
- N
atio
nal p
rodu
cer
asso
ciat
ions
can
have
an
impo
rtan
t ro
le b
utle
gal a
nd b
usin
ess
deve
lopm
ent
expe
rtis
e an
d a
plan
for
long
ter
mfin
anci
al s
usta
inab
ility
is r
equi
red.
- N
GO
and
/or
com
pany
regi
stra
tion
requ
irem
ents
can
be
conf
usin
gan
d un
clea
r to
com
mun
ity-
base
dor
gani
satio
ns.
- C
omm
unit
y re
side
nts
can
beun
fam
iliar
wit
h th
e co
ncep
t of
tour
ism
and
wha
t to
uris
ts w
ant.
- Th
e le
vel a
nd t
ype
of c
omm
unit
yin
volv
emen
t in
tou
rism
sho
uld
bede
fined
by
com
mun
ity
mem
bers
but
it is
impo
rtan
t to
ens
ure
it is
an a
ppro
pria
te r
ole
wit
hin
the
capa
city
of
the
bene
ficia
ries.
- C
olle
ctiv
e co
mm
unit
ym
anag
emen
t an
d/or
ow
ners
hip
shou
ld n
ot b
ecom
e a
dogm
a.
Criti
cal F
acto
r(s)
3.6
Inst
itutio
nbu
ildin
g
4.1
Prep
arat
ion
3. P
olic
yfr
amew
ork
(con
tinue
d)
4.Im
plem
enta
tion
19Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
Cari
bbea
nEx
ampl
e(s)
- Th
e C
arib
bean
Tou
rism
Hum
an R
esou
rce
Cou
ncil
(CTH
RC
) de
velo
ps a
ndpr
omot
es h
uman
res
ourc
ede
velo
pmen
t tr
aini
ngm
ater
ials
use
d ac
ross
the
regi
on.
- Th
e EU
fun
ded
Inte
grat
edTo
uris
m D
evel
opm
ent
Pro
gram
me
deve
lope
dtr
aini
ng s
kills
and
awar
enes
s m
anua
ls in
the
loca
l Dut
ch la
ngua
ge in
Sur
inam
e.
- Ju
ngle
Bay
Res
ort
and
Spa
in D
omin
ica
bega
n by
esta
blis
hing
a N
GO
, th
eS
outh
Eas
t To
uris
mD
evel
opm
ent
Com
mitt
ee(S
ETD
C)
that
invo
lved
loca
lpe
ople
in t
ouris
mde
velo
pmen
t.
Inte
rnat
iona
lEx
ampl
e(s)
- C
apac
ity
build
ing
in R
inja
niN
atio
nal P
ark
was
bas
ed o
na
com
mun
ity
need
sas
sess
men
t in
Indo
nesi
a.-
The
Nep
al C
onse
rvat
ion
Res
earc
h an
d Tr
ain
ing
Cen
tre
(NC
RTC
) in
Chi
twan
orga
nise
d tr
aini
ng c
ours
esfo
r di
ffer
ent
user
gro
ups.
Mod
ules
incl
ude
wild
life
man
agem
ent,
com
mun
ity
fore
stry
, co
nser
vatio
ned
ucat
ion,
lodg
em
anag
emen
t, c
omm
unit
ypa
rtic
ipat
ion
and
natu
rein
terp
reta
tion.
- M
ulti
-sta
keho
lder
pla
nnin
gpr
oces
s fo
r C
BT
deve
lopm
ent
in C
orbe
ttN
atio
nal P
ark
and
Bin
sar
Wild
life
San
ctua
ry in
Indi
a.
- Th
e H
erita
ge T
rails
Pro
ject
in U
gand
a de
velo
ped
craf
tbu
sine
sses
to
gene
rate
inco
me
whi
lst
land
use
rrig
hts
and
the
infr
astr
uctu
refo
r on
-sit
e to
uris
m a
ctiv
itie
sw
ere
bein
g de
velo
ped.
Good
Pra
ctic
e(s)
- T
rain
ing
inte
rven
tions
tha
t ar
ene
eds
base
d.-
Dev
elop
men
t of
3 le
vels
of
man
agem
ent:
cap
acity
for
proj
ect
adm
inis
trat
ion,
res
ourc
em
anag
emen
t, a
nd p
rodu
ctde
velo
pmen
t an
d m
arke
ting
.-
Trai
ning
mat
eria
ls in
the
loca
lla
ngua
ge.
- Tr
aini
ng m
ater
ials
tha
t ar
ein
tere
stin
g, c
olou
rful
and
acce
ssib
le t
o lo
cal p
eopl
e.
- In
vest
men
t in
com
mun
icat
ion
and
enco
urag
emen
t of
bro
adpa
rtic
ipat
ion
of s
take
hold
ers
(incl
udin
g th
e pr
ivat
e se
ctor
) at
an e
arly
sta
ge.
- C
onfli
ct m
anag
emen
tm
echa
nism
s.
- D
evel
op s
hort
-ter
m b
enef
its
whi
le lo
ng-t
erm
pla
ns a
rede
velo
ping
.
Key
Less
on(s
)Le
arnt
- C
apac
ity
build
ing
is li
kely
to
be a
nes
sent
ial p
art
of a
ny C
BT
initi
ativ
e.-
All
part
ners
may
nee
d ca
paci
tybu
ildin
g.-
Failu
re t
o id
enti
fy t
he v
ario
usle
vels
of
man
agem
ent
capa
city
need
s ca
n le
ad t
o pr
ojec
tco
llaps
e.-
Tra
inin
g sh
ould
dev
elop
part
icip
ants
' kno
wle
dge,
ski
lls a
ndm
otiv
atio
n.-
Tour
gui
ding
tra
inin
g sh
ould
be
mat
ched
to
actu
al e
mpl
oym
ent
oppo
rtun
ities
.
- C
BT
is m
ost
effe
ctiv
e w
hen
stak
ehol
ders
wor
k to
geth
er.
- Th
e en
cour
agem
ent
ofco
ntrib
utio
ns f
rom
all
stak
ehol
ders
add
s to
a s
ense
of
owne
rshi
p a
nd r
espo
nsib
ility
.
- D
evel
opin
g to
uris
m t
hat
invo
lves
com
mun
itie
s is
a lo
ng-t
erm
inve
stm
ent
and
expe
ctat
ions
mus
tbe
man
aged
as
mis
mat
ched
expe
ctat
ions
and
ben
efit
s ca
n ki
llin
itiat
ives
.-
It is
impo
rtan
t to
ens
ure
com
mun
itie
s un
ders
tand
tha
tto
uris
m m
ay t
ake
seve
ral y
ears
to
deve
lop.
Criti
cal F
acto
r(s)
4.2
Skills
and
capa
city
gap
4.3
Stak
ehol
der
com
mun
icat
ion
and
colla
bora
tion
4.4
Mee
ting
expe
ctat
ions
4. Impl
emen
tatio
n(c
ontin
ued)
Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean20
Cari
bbea
nEx
ampl
e(s)
- H
otel
Mok
a in
Las
Ter
raza
sC
ompl
ejo
Turis
tico
in C
uba
is g
over
nmen
t-co
mm
unit
yow
ned
and
man
aged
and
tour
ism
rev
enue
is s
hare
d.In
com
e is
div
ided
bet
wee
nre
inve
stm
ent
in t
he h
otel
,th
e co
mpa
ny a
nd t
heco
mm
unit
y. T
wo
elec
ted
com
mun
ity
mem
bers
deci
de h
ow t
heco
mm
unit
y's
shar
e -
appr
oxim
atel
y on
e th
ird o
fth
e ho
tel's
net
inco
me
- is
allo
cate
d.
- A
com
mun
ity
deve
lopm
ent
fee
is c
harg
ed o
n La
Rut
ade
l Caf
é in
the
Dom
inic
anR
epub
lic.
- In
com
e m
obili
sed
in a
nan
nual
flo
wer
sho
w b
y th
eG
iraud
el/
Eggl
esto
n Fl
ower
Gro
up is
use
d fo
rco
mm
unit
y de
velo
pmen
tpr
ojec
ts in
Dom
inic
a.-
The
empl
oyee
s of
Jun
gle
Bay
Res
ort
and
Spa
inD
omin
ica
volu
ntee
red
togi
ve 1
0 pe
rcen
t of
col
lect
ive
tips
to
thei
r C
omm
unit
yG
rant
Pro
gram
me.
Inte
rnat
iona
lEx
ampl
e(s)
- Th
e S
a P
a To
uris
mP
rogr
amm
e in
Vie
tnam
has
a fe
e sy
stem
for
fut
ure
deve
lopm
ent
and
impl
emen
ts g
over
nmen
tpo
licie
s to
fac
ilitat
eeq
uita
ble
dist
ribut
ion
ofpr
ofits
fro
m t
ouris
m.
- Th
e Ta
nzan
ia C
ultu
ral
Tour
ism
Pro
gram
me
deve
lope
d by
SN
V a
nd t
heTa
nzan
ia T
ouris
m B
oard
incl
uded
a c
omm
unit
yde
velo
pmen
t fe
e ch
arge
d by
all C
BT
proj
ects
.-
The
Kib
ale
Ass
ocia
tion
for
Rur
al a
nd E
nviro
nmen
tal
Dev
elop
men
t (K
AFR
ED)
has
cons
truc
ted
a se
cond
ary
scho
ol a
nd p
ays
teac
hers
wit
h in
com
e ge
nera
ted
fro
mth
e B
igod
i Wet
land
San
ctua
ry in
wes
tern
Uga
nda.
- A
CB
T ac
com
mod
atio
npr
ovid
er in
Lal
ibel
a,Et
hiop
ia,
keep
s 40
per
cent
of t
ouris
m p
aym
ents
for
rein
vest
men
t, d
epre
ciat
ion
and
a co
llect
ive
com
mun
ity
fund
for
dev
elop
men
tac
tiviti
es (
e.g.
pur
chas
e of
agr
indi
ng m
ill).
Good
Pra
ctic
e(s)
- A
cle
ar f
ocus
on
spec
ific
targ
etgr
oups
and
ben
efic
iarie
s.-
Sus
tain
able
mec
hani
sms
for
mor
e eq
uita
ble
dist
ribut
ion
ofbe
nefit
s.-
Gen
der
sens
itiv
e pl
anni
ng.
- C
onfli
ct m
anag
emen
tm
echa
nism
s.-
The
deve
lopm
ent
of t
rans
pare
ntan
d ac
coun
tabl
e co
mm
unit
y-ba
sed
inst
itutio
ns.
Key
Less
on(s
)Le
arnt
- C
BT
may
onl
y be
nefit
the
elit
e in
aco
mm
unit
y.-
Priv
ate
entr
epre
neur
ship
doe
s no
tne
cess
arily
tra
nsla
te in
toco
mm
unit
y de
velo
pmen
tob
ject
ives
, al
thou
gh p
rofit
s m
aybe
re-
inve
sted
in t
he c
omm
unit
yth
roug
h in
form
al s
ocio
-eco
nom
iclin
kage
s.-
Dire
ct in
volv
emen
t of
the
poo
rest
grou
ps w
ill in
som
e ca
ses
ham
per
the
effe
ctiv
enes
s of
tour
ism
pro
gra
mm
es s
o in
dire
ctin
volv
emen
t ca
n be
a w
ay f
orw
ard
e.g.
pro
visi
on o
f ag
ricul
tura
lsu
pplie
s.-
The
dist
ribut
ion
of b
enef
its
can
crea
te f
ricti
on in
and
bet
wee
nco
mm
unit
ies.
- P
osit
ive
loca
l soc
io-e
cono
mic
impa
cts
of t
ouris
m c
an d
ilute
polit
ical
diff
eren
ces
in a
com
mun
ity.
Criti
cal F
acto
r(s)
4.5
Dist
ribu
tion
ofbe
nefit
s4.
Imple
ment
ation
(con
tinue
d)
21Competing with the Best: Good Practices in Community-Based Tourism in the Caribbean
Cari
bbea
nEx
ampl
e(s)
- K
iske
ya A
ltern
ativ
a an
dK
alal
ú ha
ve a
cod
e of
eth
ics
conc
erni
ng v
isit
orm
anag
emen
t, lo
cal
com
mun
itie
s, c
ultu
re a
nd t
hena
tura
l env
ironm
ent
and
aco
de o
f co
nduc
t fo
r vi
sito
rsto
the
Dom
inic
an R
epub
lic.
- Th
e EU
-fun
ded
Inte
grat
edTo
uris
m D
evel
opm
ent
Pro
gram
me
deve
lope
daw
aren
ess
'do'
s' a
nd 'd
on't
s'fo
r to
ur g
uide
s, t
our
oper
ator
s, t
ouris
ts a
ndco
mm
unit
ies
in S
urin
ame.
- N
atur
e S
eeke
rs (
NS
) in
Trin
idad
has
cod
es o
fco
nduc
t fo
r to
uris
ts,
staf
fan
d Ea
rthw
atch
vol
unte
ers.
NS
has
als
o re
sear
ched
san
dco
mpa
ctio
n by
tur
tlew
atch
ers
to re
view
the
tour
ist
carr
ying
cap
acit
y of
Mat
ura
Bea
ch.
- Th
e im
pact
s of
the
Ans
e La
Ray
e S
eafo
od F
riday
on
vend
or li
velih
oods
hav
e be
endo
cum
ente
d.
Inte
rnat
iona
lEx
ampl
e(s)
- R
egul
ar a
war
enes
s-bu
ildin
gm
eeti
ngs
in t
he A
nnap
urna
Con
serv
atio
n A
rea
in N
epal
info
rm lo
cal p
eopl
e of
the
impo
rtan
ce o
f to
uris
mm
anag
emen
t an
d m
itig
atio
nm
easu
res.
The
are
a ha
s be
enzo
ned
and
cert
ain
area
s on
lyal
low
con
trol
led
tour
ism
i.e.
orga
nise
d tr
ekki
ng g
roup
s.-
Res
pons
ible
, Ec
olog
ical
,S
ocia
l Tou
rs (
RES
T) h
as a
code
of
cond
uct
for
tour
ists
to T
haila
nd.
- Th
e O
gasa
war
a W
hale
-W
atch
ing
Ass
ocia
tion
(OW
A)
in J
apan
dev
elop
ed v
olun
tary
rule
s fo
r m
embe
rs w
ith
scie
ntifi
c ex
pert
s an
dco
mm
unit
y gu
ides
to
prom
ote
sust
aina
ble
wha
lew
atch
ing.
- Th
e A
fric
a S
afar
i Lod
ge(A
SL)
Pro
gra
mm
e un
dert
ook
3 ex
tens
ive
base
line
stud
ies
of c
omm
unit
ies
inM
ozam
biqu
e in
200
6.-
Goo
d da
ta o
n po
vert
yim
pact
s at
the
indi
vidu
al a
ndho
useh
old
leve
ls h
ave
been
prov
ided
thr
ough
a s
tudy
on
the
Gam
bia
by t
heIn
tern
atio
nal C
entr
e fo
rR
espo
nsib
le T
ouris
m (
ICR
T)an
d by
the
wor
k of
the
Dut
chag
ency
SN
V in
Hum
laD
istr
ict
of N
epal
.
Good
Pra
ctic
e(s)
- Ed
ucat
iona
l pro
gram
mes
to
build
aw
are
ness
of
tour
ism
impa
cts
and
man
agem
ent
and
mit
igat
ion
mea
sure
s.-
Cod
es o
f co
nduc
t fo
r ho
sts
and
gues
ts.
- C
ultu
ral a
war
enes
sin
form
atio
n re
sour
ces
for
tour
ists
.-
Volu
ntar
y se
lf-re
gula
tory
inst
rum
ents
to
ensu
reap
prop
riate
beh
avio
ur in
envi
ronm
enta
lly s
ensi
tive
area
s.-
Mon
itor
ing
of e
nviro
nmen
tal
impa
cts
and
sett
ing
of a
ndpe
riodi
c re
view
of
carr
ying
capa
city
.
- B
asel
ine
stud
ies
at t
he s
tart
of
a C
BT
initi
ativ
e fr
om w
hich
to
mea
sure
pro
gres
s.-
Par
ticip
ator
y M
&E
invo
lvin
gth
e be
nefic
iarie
s.
Key
Less
on(s
)Le
arnt
- C
BT
prod
ucts
can
hav
e ne
gativ
een
viro
nmen
tal,
soci
o-cu
ltur
al a
ndec
onom
ic im
pact
s.-
Ina
ppro
pria
te b
ehav
iour
by
host
san
d/or
gue
sts
can
caus
epr
oble
ms.
- G
uide
lines
(e.
g. 'd
o's'
and
'don
'ts'
) fo
r to
uris
ts s
houl
d be
pres
ente
d in
a p
osit
ive
man
ner.
- E
nviro
nmen
tal i
ssue
s ar
e be
stad
dres
sed
in C
BT
proj
ects
tha
tde
velo
p cl
ose
linka
ges
wit
hen
viro
nmen
tal m
anag
emen
tau
thor
itie
s an
d bu
ild c
omm
unit
yor
gani
satio
nal c
apac
ity t
o m
anag
ean
d co
nsul
t on
con
cern
s.
- In
suff
icie
nt M
&E
is u
nder
take
n in
CB
T in
tern
atio
nally
.-
M&
E is
impo
rtan
t fo
r tr
acki
ngho
w f
ar a
n in
itia
tive
has
rea
ched
,in
cre
atin
g co
mm
unit
y ow
ners
hip
of a
pro
ject
, fo
r re
sour
cem
obili
sati
on,
dono
r re
port
ing
and
diss
emin
atio
n of
exp
erie
nce.
Criti
cal F
acto
r(s)
4.6
Miti
gatio
n of
impa
cts,
awar
enes
sbu
ildin
g an
ded
ucat
ion
4.7
Mon
itori
ng a
ndev
alua
tion
(M&E
)
4.Im
plem
enta
tion
(con
tinue
d)