ITSO Good

It is officially that time of year again. October has arrived and suddenly we are seeing suits instead of sweats on the walk to class. ‘Tis the season for career fairs, company visits, and interviews. Of course, we cannot forget to add Biznet to this list. On October 2nd, more than 150 IT and OSCM majors gathered with repre-sentatives from 46 different companies at the Wisconsin Club to mingle with peers and coworkers, enjoy delicious appetizers, and net-work with potential employers. The event opened with words from the College of Business Administration Interim Keyes Dean, Dr. Mark J. Eppli. “At Marquette, we are dedi-cated to building self-aware leaders with char-acter.” Dean Eppli highlighted how Marquette shapes its students through various programs abroad, clubs, and case competitions into full citizens of the world. “They are more than just students; they are team leaders.” These words seemed to resonate with both the employers and students, for the room quickly transformed into a bustling place filled with lively conversa-tion. Employers were eager to learn more

about the students, and students were anxious to hear about the different internship and full-time career opportunities. Several lines began to form, showcasing just how serious Marquette students are about their career search. An employer from Deloitte commented on this, saying, “It’s nice to see people eager to talk to

you. Students are highly thought of when they seem to want the job as much as you want to give it to them.” An employer from Centare had similar positive feedback to offer and felt that “the students were very professional and

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Biznet 2012 1

Biznet Reflections 2

In Retrospect… Life After Graduation

5

Knightmare on Wall Street 6

How to Do IT - Resume Tips 7

Annoucements 8

Inside this issue:

BIZNET 2012

VOLUME 6, ISSUE 2 OCTOBER 2012

muitso.org

Interim Keyes Dean, Dr. Mark J. Eppli

“… the room quickly transformed into a bustling place filled with lively conversation. ”

being advised ‘it is all about who you know. Network, network, network.” Biznet supports this important message. Each year, the event provides students with an excellent opportunity to expand one’s net-work, learn about different career options, and discover where employers’ careers have taken them. Ultimately, Biznet is about much more than landing the job for next summer. It is about establishing rela-tionships that will last for the next several years, if not beyond. As our students are being advised, it never hurts to have one more business card in your back pocket. ~Katie Kemmerer Co-Chief Editor

outgoing.” Students too, were more than pleased with how this year’s Biznet turned out. Senior Grace Flaherty shared how much she en-joyed the overall ambiance of the event, emphasizing how “it is more relaxed than the career fair, yet still a professional at-mosphere.” Junior Keelan Murphy summed up the majority of students’ feelings, saying that Biznet provides “such a great oppor-tunity to interact with company representa-tives and learn more about potential ca-reer paths in IT and Supply Chain.” As business individuals, we are constantly

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Volume 6, Issue 2  Page 2 

BIZNET 2012

At the beginning of this semester, I was trying to find an alterna-tive option to my plan of becoming an adoption attorney, as law school was looking less and less attractive. I had trans-ferred into the business school from a social wel-fare & justice major, and was having a hard time finding a career path that would keep me interested and intellec-tually challenged, while still enabling me to contribute to the greater good. When Dr. Ow asked to meet and chat about being an IT major, I was skeptical. I had never had an interest in or a great understanding of technology. However, I agreed to listen to him, since I really had no idea what being an IT major meant. To my surprise, I discov-ered that a career in IT encom-passes nu-merous attributes that really appeal to me, such as frequent challenges, project management, and the opportunity to work with people. This was

contrary to my initial idea of the IT em-ployee who sat in a cubicle and coded all day. However, it was not the career description that sold me on becoming an IT major, but the opportunities that have be-come available to me as a result. At one point during our conversation, Dr. Ow men-tioned a company that partic-

ularly caught my attention, GE Healthcare. I began volunteering at a hospital when I was 13 and my interest in the healthcare field has in-creased ever since. Yet, I had never considered a career in the industry because I lack an interest in science and pass out every time I try to give blood.

Talking with Dr. Ow about the internship opportunities at GE Healthcare excited me though, because I felt like I had finally found a challenging role in an industry I had always been drawn towards. As a result of this conversation, I, like many others before me, decided to become an IT ma-jor. This decision has caused

the last couple of weeks to be very busy

for me. I attended the Biznet event at The Wisconsin Club, where I networked with various IT professionals. This gave me the opportunity to be in a room full of people who are doing different things in the IT field. It was a great learning experience because I had the chance to ask why peo-ple chose IT as their profession and what steps they took to reach their current posi-tions. For someone with a limited knowledge of the various opportunities available to an IT professional, this event presented a great test to see if IT would be

the right fit for me. Additionally, I attended GE Day. This is a daylong event held by GE Healthcare in Wauwatosa where there are numerous presenters and activities all revolving around the Information Technology Leader-ship Program (ITLP). ITLP is a two year ro-tational program for college graduates. GE also has an internship program that is a shortened version of this. As an ITLP, an employee does four rotations lasting six months each to learn about different IT areas and projects within GE. While at GE

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“It is hard to believe that a month ago I didn’t even know what an IT major was! ”

Wanting to Make a Difference & Finding Information technology

Denise Taylor discusses IT internship opportunities at Kohl’s with Natalie and Megan.

Page 3  ITSO Good  

Healthcare, we learned about GE’s culture and the internship program. We toured their product showcase and learned about the different medical devices that are mak-ing a difference in facilities across the world. The afternoon session was then a case study where we spent a few hours creating a new website for GE’s ITLP pro-gram and presented it to fellow attendees

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and employees of GE. It has only been a few weeks since my meeting with Dr. Ow, but I already have a much better idea of what the right career path is for me. As a result of his guidance, I now have several interviews with various IT firms for internships this coming summer and am very excited for what the future has in store. It is hard to believe that a month ago I didn’t even know what an IT major was!

~ Megan Hauser, Megan is currently a junior majoring in IT and OSCM. She has accepted an IT internship with GE Healthcare for summer 2013

Finding IT

Before going to Biznet, I didn't know what to expect. The event turned out to be a great way to network with many employ-ers and reconnect with those I had spoken with at the Career Fair. I think it's a great opportunity for both IT and OSCM majors, and should continue to be an annual event. ~ Katelyn Rattner Thank You for setting up an event that al-lows us to meet some outstanding, upcom-ing talent. I personally like these network-ing venues over job fairs. These provide a setting for a more quality conversation. It’s an opportunity to start building a relation-ship with a student, even if there is not a

current opening to place them in immedi-ately. I’ve met students at these events that I have stayed in touch with well past their graduation. I am always bragging about the Mar-quette students. Marquette does an excel-lent job in teaching these students how to market themselves and “show up” as a professional. Biznet sets the bar. ~ Jennifer Wolf, Fiserv As a recent graduate, it was great to be on campus giving back to ITSO because Marquette’s IT program afforded me such great opportunities. I remember how intimi-

dating Biznet was my junior year; Profes-sor Ow dragged me along to meet recruit-ers just as he did with many of you. I hope now that students have experienced this form of networking, they’ll be more com-fortable in the future. Marquette recruiters are genuinely excited to talk with students because for many, this is their alma mater. ~ Heather Jeffery, GE Healthcare I loved the laid back atmosphere at Biznet. It allowed me to approach companies with confidence and ease. ~ Nick Kerger

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A Word from Students, Employers, and Alumni

Reflections - Biznet2012

Volume 6, Issue 2  Page 4 

On behalf of the InformationTechnology Student Organization and the Operations Supply Chain Management Club, we would like to extend a special thank you to all the companies

that participated in Biznet. You helped make the event another success!

Biznet 2012 was a great opportunity for PwC to meet additional students in a more social setting. The informal nature of the event (i.e. no booths or company logos/content/swag) increased the opportunity for people to be them-selves and get to know each other on a more personal level. We believe it is im-perative for students, the University and companies alike to find the right alignment of capability, opportunity, and culture. Biznet 2012 helped PwC identify addition-al candidates for internships and full-time employment that we have already invited to interviews. ~ Sean Donahue, PWC

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Biznet is an excellent networking event that gives students a chance to build relation-ships with IT and supply chain professionals. I really like the laid back atmosphere and the opportunity of getting to meet people from great companies in the Milwaukee area.

~ Erin Lauterbach It was great to see student, faculty, and company at-tendance just as strong as

when I was a student. The Marquette IT and supply chain programs once again put forth so many talented candidates, and I am excited for the success of the students and the programs to continue to grow. ~ Eric Wendorff, Nielsen After attending two Biznets during college, I was very happy to be on the other side for

once, and meeting my fellow alum who have become successful thanks to their Marquette education. ~ Rich Bergeron, Quad Graphics I think this event provides students the op-portunity to develop their networking skills which will help them in the years to come. The event also provides a great ven-ue for students to share their story with em-ployers and to learn what employers are all about in terms of future opportunities. ~ Greg Treichel, RW Baird

Greg Treichel, discusses IT opportunities at RW Baird with a student

“I am always bragging about the Marquette students.”

Reflections - Biznet2012

Volume 6, Issue 2  Page 5 

er experience and data privacy IT project manager for our medical diagnostics busi-ness, and commute 7 hours roundtrip each weekend between PA and NJ. In my spare time I’m an avid Crossfitter, train for half marathons, and enjoy spending time with my family as I now live closer to them. I wouldn’t trade the commute and the early hours for anything else because I have a new family, great leadership program ex-perience and training, and an exciting new role within IT. My one piece of advice for new graduates would be to learn how to accept change and be flexible with it. Change is inevita-ble. Seasons change, jobs may change, your physical location may change, and we all know technology can change. Adjust, problem-solve, have a clear way of think-ing, and have a positive attitude on life. With this, you’ll be able to learn, grow, network, and enjoy both your work and personal lives. And if you’re not being chal-lenged with new endeavors, find them. Step up and take the challenge because they’re always there and you never know where you could end up! ~Mary Catherine Smith MU Bus Ad ’10 Marycatherine.smith@ge.com Feel free to reach out if you have any questions on pursuing a career after college, work-life choices, or anything else you may want to discuss with an alumna or someone in the IT profession.

moved permanently to New Jersey (from Wisconsin) to start my “off-program” role at GE Healthcare. The best part of it all is that each milestone within these past two years has drastically advanced me professionally and personal-ly. Each culture I was exposed to made me appreciate even more what it truly means to be global, and how you must consider others’ perspectives when interacting in a social or professional environment. Each rotation I was assigned to developed not only my project management and technical skills, but allowed me to better understand our business, the people who shape it, and the tools we use to help develop it.

Each decision I made professionally and personally impacts the other. One important piece of advice I have learned along the way is that there is no such

thing as “work-life bal-ance” but “work-life choic-es.” It is up to you to de-cide how you want to ad-vance your career and it is up to you on how you want to live your life out-side of work. My husband moved to central Pennsyl-vania for work in May

2011. I was still an ITLP and was placed in Milwaukee. I networked, performed to the best of my abilities professionally, and with GE’s flexibility and support, was able to relocate to Princeton, NJ for my 4th rota-tion. I moved to NJ in March 2012, 10 months after my husband moved and we are still 3.5 hours apart. It was a choice we both made to be able to advance our ca-reers, knowing that we would be on the same coast soon enough together. Again, a work-life choice. Now, almost 2.5 years later I am a custom-

It’s been more than two years since gradu-ating from Marquette University’s College of Business Administration where I majored in information technology and international business. It’s amazing how fast time has passed by since graduation. I could never have imagined that I would be where I am today with all that has changed and every-thing I have accomplished.

After graduation, I started a new career at GE Healthcare in their Information Technol-ogy Leadership Program (ITLP). I experi-enced four great, six month rotations in differ-ent parts of the business. I learned how to under-stand IT procurement and contractual agreements as an IT indirect sourcing pro-cess leader, bettered my requirements gathering skills to initiate a document management solution, served as the IT reliability, scalability and vitality lead for a customer rela-tionship management sys-tem implementation, and acted as an IT governance lead for a highly-validated project. I traveled to Michigan, Connecticut, New Jersey, China, and Ireland (all for work), got married, graduated ITLP, and

“It is up to YOU to decide how you want to advance your career and it is up to YOU on how you want to

live your life outside of work”

In retrospect

Life after Graduation

“Change is inevitable. Seasons change, jobs may change... Adjust, problem-solve, have a clear way of thinking, and have a

positive attitude on life. ”

$10 million a minute, $170,000 a second! That’s the amount Knight Capital Group lost after a software problem in their in-frastructure caused test software to be deployed into the NYSE’s live system. This debacle triggered headaches across the exchange and raised many questions. What caused this? How did it happen? Who’s to blame? This past summer NYSE announced that they were introducing a new Retail Liquidity Program that would provide retail investors with better prices, in-cluding fractions of cents, and would go live August 1st. This program was put into effect in order to impel retail (single) in-vestors to move trades away from off-exchange wholesalers back to the ex-change, which would help NYSE reclaim some of the market share it had lost over the past dec-ade. As a market maker, Knight Capital Group is responsible for main-taining orderly trades in the stocks it oversees (about 11% of all trading in American stocks), and so this program would allow them to process highly coveted orders from retail investors. In order to take full advantage of the new program, Knight Capital had to develop new software to be able to collaborate with the new technology. The night before August 1st, Knight Capital introduced their new software to the infra-structure. However, once the market had

opened, the software began to send out erroneous orders to the market. According to anonymous employees, the software would sell 100 share lots about 10-20 times a second on some stocks and buy 100 share lots about 10-20 times on different stocks. This caused the volume of trading to surge and the prices to swing on over 150

different stocks. Alt-hough the NYSE has “triggers” set to notice erratic trad-

ing, only 6 stocks actually had their trades cancelled. Knight Group was immediately tipped off by the erratic trading and or-dered all hands on deck to find out what was causing the issue. The malfunctioning software was finally shut down after 45

minutes, but not until costing the company $440 million dollars in market value. So how did this happen? Alt-hough Knight Trading staff has been tight lipped about the issue due to the ramifications that may come from it, the over-all consensus is that the software used for testing was erroneously deployed into the live environment. In an analysis by Nanex, a company that streams and databases all quotes and trades, it

was concluded that “Knight acci-dentally released the test software they used to verify that their new market making software functioned properly into NYSE's live system.” This is backed up by the real time data in that all the trades in question were in lots around 100 stocks. The test software did exactly what it was trained to do in the test environment, which was to send mock executions to ensure that it worked properly against Knight Capital’s

market making soft-ware. The tester would indiscrimi-nately buy at the ask price and then sell it back at the bid price. However,

it would not keep track of its net position since it wasn’t using actual money. Once it was released in the live environment, it tested other market making software, which is when the chaos ensued. The pro-gram would send the buy/sell orders in test pattern waves, yet would not keep track of the net value of its trades. When left to run for 45 minutes in the real-time NYSE environment, the damage was irre-versible. Hours after the Knightmare on Wall Street happened, many of those in the IT field were left scratching their heads. How did it take 45 minutes for them to shut down the malfunctioning system? Security profes-sionals in the industry said that trading programs can usually be shut down in-stantly. After the fact, it was said the Knight officials had to search through 8 different systems before successfully iden-tifying the malfunctioning software.

A professional from a mutinational Mil-waukee technology audit consulting firm assessed the situation and believes that the “lack of solid version controls, inade-quate segregation of duties and lack of a back out plan could have contributed to the error and magnified its impact.” In short, Knight “did not have appropriate version controls in place to confirm that the version of the code that was approved for migration to production was the same ver-sion of the code that was actually migrat-ed. Without automated version controls, you leave your company susceptible to simple human errors.” The main area of interest inside the corporation is that “the Change Management and Release Man-

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ITSO Good  Page 6 

Knightmare on Wall street

“$10 million a minute, $170,000 a second!”

“Without automated version controls, you leave your company susceptible to simple

human errors”

Biggest mistakes in resume writing 1. Misspelling and misuse of tenses 2. No education or GPA 3. More than 1 page

4. First person and personal pronouns 5. Too specific for job instead of general transferable skill

Resume Must Haves 1. The golden rule for all undergrads and recent graduates… KEEP IT TO ONE PAGE! 2. Contact information – Include name, address (current and home), phone number, Email 3. Bullet points – use strong action words to begin each point 4. The 3 C’s - Clear, Concise, and Con-sistent (Make sure your resume is not over crowded but still includes important dates and locations) 5. Well balanced – Include more than

Page 7  ITSO Good  

work experience, but also volunteer work and activities 6. Transferable skills - leadership, organi-zation, time management, communication, working under pressure 7. For IT majors - demonstrate your abil-ity in functional and technical areas by using key industry terms and descriptions of work you have accomplished; use specific measureable results and numbers to high-light achievements My Secret Have a different resume for the dif-ferent jobs you are applying for. Look at the job description and examine the qualifications. Add those key words from the job qualification and descrip-tion, if applicable, to your re-sume. Do not add it if it does not make sense with your resume. Some companies use scanners

How to do

Resumes Tips

that scan for certain qualifications, there-fore this tactic can be used to your ad-vantage.

~ Mary Tarchinski Career Intern at Career Services Center. Mary has accepted an IT Risk and Assurance position at Ernst and Young in Chicago

High Impact WordsAccomplishedAchievedApprovedAssistedBuiltCompletedConductedConsolidatedControlledCreatedCutDeliveredDemonstratedDesignedDevelopedDevisedDirectedDoubledEarnedEliminatedEnhancedEstablishedExpanded

FinalizedFoundedGeneratedGrewHeadedImplementedImprovedImprovisedIncreasedInstalledInventedLaunchedLedMaintainedManagedNegotiatedOperatedOrganizedOriginatedParticipatedPerformedPlannedProcessed

ProducedPromotedProposedPurchasedRecommendedRedesignedReducedReorganizedResearchedRevisedScheduledServicedSetSimplifiedSoldSparkedStaffedStartedStreamlinedStrengthenedStressedStretchedStructured

SucceededSupersededSupervisedTerminatedTracedTrackedTradedTrainedTransformedTranslatedTrimmedTripledUncoveredUnifiedUtilizedVacatedVerifiedWidenedWonWithdrewWorkedWrote

Action words help demonstrate what skills and expe-rience you have that would help an employer know

why he or she should hire you. Use present tense for experiences you are currently involved in and past

tense for completed experiences.

ANNOUNCEMENTS

Suggestions: Do you have any ideas for articles you would like to see in ITSO Good? Write to Tara.mcquillan@marquette.edu or Katherine.kemmerer@marquette.edu

Executive Board (2012-2013)

Co‐Presidents: Megan Geisen and Jackie Adrians Co‐Chief Editor: Tara McQuillan and Katie Kemmerer VP of Publicity: Ariel Campos VP of Programs: Jonathan Hinz VP of Finance: David Carbajal VP of Placement and Website: Mark Gundzik VP of Community Outreach: Brian Frank

Knightmare on Wall street

agement policies should address this issue. It should not have been possible for a test version of the code to be migrated to the production environment. This is the type of control you would expect in an environ-ment that was much less complex than Knight. However, it still happened. It makes you wonder about the strength of the over-all control environment and if they truly have a strong risk-focused culture of the entire IT organization, tone at the top and overall mindset of the people working in the related departments.” Are we now too far gone from the non-high frequency computer generated days to rein it in? The growth of electronic trad-ing over the last 15 years has transformed markets. It allows companies to analyze

(Continued from page 6) real time data and market conditions quickly enough to make decisions in split seconds. The push towards technology has been seen by Wall Street giant Goldman Sachs, whose technology group accounted for 27% of its employees in 2010 and is up from the 16% in 2000. With 50+ trading programs out there today trading on the same exchange, problems are bound to happen. The real question is, when will the benefits of technol-ogy be outweighed by the cons?

~ Mark Gundzik VP of Placement & Website “It makes you wonder if they truly

have a strong risk-focused culture of the entire IT organization”

@muitso

Do you have your resume ready for recruiting season?

Visit www.mu.edu/csc for helpful tips

Thinking of joining ITSO? Sign up today! Just fill out the online application (see muitso.org) and bring it to the next ITSO meeting along with a $15 check made out to ITSO.

Recruiting Zone: This space is available for job or internship postings. Please contact Ariel.Campos@marquette.edu

Nov. 13, 2012 Todd Wehr 100, 5:15-6:30 pm Guest Speaker: “Nielsen, What we do?” Andy Auffant, Client Services Executive, Nielsen Ad Effectiveness

Oct. 30, 2012 Cudahy 001, 5:15-6:30 pm Guest Speaker: “Startup Lessons Learned” Dan Voell, President, GameFilm 360