It’s only the beginning Induction and training at RMIT.
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It’s only the beginning Induction and training at RMIT
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Transcript of It’s only the beginning Induction and training at RMIT.
It’s only the beginningInduction and training at RMIT
Terrie HealyDeputy Director, Student Administration
Melinda MundayManager, Customer Service
Danielle BrownTraining and Quality Co-ordinator, The
Hub
Introductions
• Pre-induction
• Induction
• Training
• Quality outcomes
• The future
Topics
“Poor performance is
usually the result of poor induction and
training”
• Pre-induction
• Induction
• Training
• Quality outcomes
• The future
Topics
Training at the Hub
Date Activity Hub activity Training Training type
Jan 1st round VTAC
Enrolment Enrolment Online
Quiz
Feb 1st invoice run
Student payments
Finance Quiz
Mar Census dates
C’wealth Assistance
HESA Quiz
May Exams Clash exams Forms Face to face
Training and the academic calendar
Why do wehave quizzes?
Benefits
Results
What’s next?
Topics
• Pre-induction
• Induction
• Training
• Quality outcomes
• The future
The devious
plan
Quiz process
Why so
harsh?
Customer Service Benchmarking Australia
Email training
Monitoring service standards
Future
• Pre-induction
• Induction
• Training
• Quality outcomes
• The future
Conclusion
Questions?
