ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette.

ITSHelp Us Help You!

Jarrett PinerDana WardTami Violette

WendiaJarrett PinerITS Project [email protected]

mailto:[email protected]

Wendia – what can you do?• Submit tickets:• Incidents• Service Requests• Access Requests

• Lookup tickets:

• View Announcements:

Wendia – how do you access it?

itsrequest.uncw.edu

https://itsrequest.uncw.edu/

How else can you submit a ticket?

910-962-HELP (4357)[email protected]

AskTAC

AskTAC – what can you do?

• Find Answers:

• Favorites:

• Filter By:


• Frequently Asked Questions:

• Announcements:

• Did you know:


• Support Links:

• Top Answers Tab:

AskTAC – how do you access it?

asktac.uncw.edu

Log in with your UNCW e-mail username and password

https://asktac.uncw.edu/

SkillPortDana WardLearning Systems [email protected]


What is Skillport? • Skillport is UNCW’s online training portal • 6,600 courses• 23,900+ books• 6,100 instructional videos

• Leadership, team building, communication skills

• MS Office, Photoshop, Windows 8

• Unlawful Workplace Harassment

Professional Development

• Learning programs

• Business and IT certifications• HRCI (Human Resources Certification Institute)• Microsoft Office Specialist on Microsoft Office 2010 or 2013• IT Professional certifications

• Certificate of Completion

Skillport – how do I access it? • https://myseaport.uncw.edu

https://myseaport.uncw.edu/

LifecycleTami VioletteDirector, Classroom and Computer Technology [email protected]


What is Lifecycle?

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=Nh7V_TiPHPbGmM&tbnid=EZCfILuWTb55mM:&ved=0CAUQjRw&url=http://www.manageengine.com/products/asset-explorer/it-asset-life-cycle-management.html&ei=AN-6U8GMDdSysQTVsIGQCA&bvm=bv.70138588,d.cWc&psig=AFQjCNFq6PyrG7EuKplqAxgZQil0iNnciw&ust=1404842101860937

Lifecycle Criteria

• Primary computer• Full-time Faculty/Staff • Non-receipts areas• Labs/Classrooms• 5+ years old• One in – one out


Timeline

• Aug/Sept – verify Lifecycle Contacts• Sept/Oct – call sent to Lifecycle Contacts• Oct/Nov – requests sent back to ITS• Nov/Dec – ITS verifies requests • Dec/Jan – machines ordered• February – distribution begins


Who are the Lifecycle Contacts?

What Is Your Responsibility?

• One in – One out•Work with Consultant on Trickle Down• Track your computers• Complete your inventory• Notify your lifecycle contact when you’re

“up”


Lifecycle Reference Info/Links

• SSRS Reports – to review your inventoryhttps://reports.uncw.edu/ReportsITSDComputer TrackingITSD Computer Inventory by Dept

• To Transfer Computershttps://myseaport.uncw.eduLog inClick on Administrative Services tabComputer Transfers

https://reports.uncw.edu/Reports

https://myseaport.uncw.edu/


Follow us on Twitter!twitter.com/uncw_its

https://twitter.com/uncw_its





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ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette.

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