IT's biggest project failures - and what we can learn from them
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Transcript of IT's biggest project failures - and what we can learn from them
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Eldad MonetaReading Course on Software Development
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Jake Widman, IT’s biggest project failures –and what we can learn from them. Computerworld, Oct 2008.
Linda Geppert, Lost radio contact leaves pilots on their own. IEEE Spectrum, Nov 2004.
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IBM 7030 – a.k.a StrechCompany’s first transistorized super computerDelivered in 1961Half-million instructions per second.Fastest computer in the world ‘till 1964.
30-40 times fasterPrice dropped from $13.5M to $7.8M
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Only 9 were ever builtStrech shaped computer development:
PipeliningMemory protectionMemory interleaving
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“Don’t throw away the baby out with the bathwater.”
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Joint venture of Knight-Ridder newspapers and AT&T.In-home information-retrieval service“McDonald’s of videotex” vs up market consumer.Terminal cost 900$
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20,000 subscribersCost: 50$ Million
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“Sometimes you can be so far ahead of the curve that you fall right off the edge.”
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License Application Mitigation Project (LAMP)Automate the state's vehicle registration and license renewal processes16$ Million over 5 years.
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“When a project is obviously doomed to failure, get out sooner rather than later.”
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4th largest distributor of pharmaceuticals in the U.S worth $5 BillionSAP system and a warehouse automation system.
35$ Million project.unrealistically aggressive time line
Implementation in 18 monthsThreatened warehouse employees
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Processing 10,000 orders a night compared with 420,000 orders with the old mainframe.1996: FoxMeyer filled for bankruptcy.
Sold for 80$ Million.
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“No one plans to fail, but even so, make sure your operation can survive the failure of a project. “
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Microsoft window 95 came outSystem 8 – Copland: In house OSFeature Creep
Project managers pushed for their products to be incorporated into System 8
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A single developer release in late 1996Purchase of NeXT
Supplied the technology that became OS X
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“Project creep is a killer. Keep your project's goals focused.“
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British supermarket giantAutomated fulfillment system in one of its distribution centerInstalled in 2003: Horrible bar-code reading errors.2005: Company claims the system operates as intended.
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2007: Entire project is scrapedIT costs: 150£ million (=$265,335,000)
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“A square peg in a round hole won't fit any better as time goes on.”
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FBI Virtual Case FileCensus Bureau's handheld units
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Automating case management and forms processing
Congress approved $379.8 million for the Information Technology Upgrade Project.
2001: Projected changed to developing an entirely new system2002: another $123.2 million for the project.
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April 2005, SAIC delivered 700,000 lines of codeBug-ridden and uselessFBI scrap the entire VCF project.
Audit concluded:Short develop time: 22 MonthProblematic rollout plans: a “flash cutover”Poorly defined system requirements
Sentinel, 2012: off-the-shelf, Web-based software
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$600M for 500,000 handheld devices to automate the 2010 census.Cost has more then doubledUse is going to be reduced2007 rehearsal:
Devices frozeFailed to retrieve mapping coordinatesSame identification numbers
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Mitre Corp: “… the risks are so large… that we recommend immediate development of contingency plans to revert to paper operations.”
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Linda Geppert, Lost radio contact leaves pilots on their own. IEEE Spectrum, Nov 2004.
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14 September, 2004 5pm Pacific daylight time:Air traffic controllers lost voice contact with 400 airplanes they were tracking over the southwestern United States
VSCS- Voice Switching and Control System (Haris Corp.)FAA laid the blame on human error
No one rebooted the system after 30 days
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VSCU- VSCS Control Subsystem Upgrade (Installed 2003)Uses a timer as a pulse to send out periodic queries to the VSCS.232 timer pulse ≈ 50 days
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FAA continued operating the system with a known problemOnly one backup system
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