It’s all gone horribly wrong

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It’s all gone horribly wrong Jeremy Speller UCL Director of Learning and Media Services

Transcript of It’s all gone horribly wrong

It’s all gone horribly wrong

Jeremy SpellerUCL Director of Learning and Media Services

Disaster communication

in a crisis

7/7

How institutions respond to disasters

Means of communication

Real world solutions

What now?

Panic!

Don’t panic!

Major Incident Plan

Key staff

The bunker

Comms

?

Is your team involved?

Major Incident Plan

Key staff

The bunker

Comms

Web team= expertise

Flood

Fire

Pesti

lence

Torn

ado

Picka

xes

Terro

rists

Earth

quak

e

Megaphones of informal communication

with apologies to Martin Beanhttp://is.gd/dgAa4

UCL

network

email

webMoodle

alerts

Other networks

Other HEIs

Shared services

JANET

JANET txt

JANET web

hosting

WordPress

Live@edu

campusM

Twitter

Facebook Cellular

email

AudioBoo

Other networks

JANET

JANET web

hosting

Live@edu

campusM

Twitter

[email protected]

[email protected]

Other networks

campusM

Twitter

FacebookAudioBoo

Other networks

Cellular

email Unreliable data

Unreliable dataUnreliable network

JANET

JANET txt

JANET web

hosting

WordPress

Unreliable dataUnreliable networkReliable expense

Other HEIs

Shared services

Resilient bunkers?

Other HEIs

Shared services

So what are we doing?

JANET web

hostingWordPress

Twitter AudioBoo

Facebook

Today

Other HEIs

campusM

Live@edu

Tomorrow

How institutions respond to disasters

Means of communication

Real world solutions

Long-serving staff member Gladys Wundowa and three UCL alumni – Lee Harris, Miriam Hyman and Neetu Jain – who were tragically killed on 7 July 2005

http://is.gd/deUHw

In memoriam

Photographs:flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/fire: http://www.flickr.com/photos/foreversouls/4803469/pestilence: http://www.flickr.com/photos/pkmousie/2480214960/tornado: http://www.flickr.com/photos/indigente/798304/pickaxes: http://www.flickr.com/photos/leecohen/404904828/on tube train: http://www.flickr.com/photos/anniemole/28565399/in/pool-bombterrorists: http://www.flickr.com/photos/antarcticlemur/24410232/in/pool-bombearthquake: http://www.flickr.com/photos/aidg/4323575087/megaphone on car: http://www.flickr.com/photos/stignygaard/450640129/megaphone: http://www.flickr.com/photos/larimdame/2575986601/

Map:Higher Education Map © University of Wolverhampton

Theme image, buttons and hearts:jumsoft.com

Acknowledgements