FOCUS ON YOUR BUSINESS – WE FOCUS ON YOUR IT!

WE ARE YOUR TECHNOLOGY DEPARTMENT!

YOUR BUSINESS NEEDS

• Peace of Mind – A Proactive 24x7x365 Network Monitoring and Management

Service– A Secure Computing Environment

• Increased Operational Efficiency– To Insure that Critical business processes and services are

highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)

YOUR BUSINESS NEEDS

• IT Cost Savings▫ A Proactive hardware and software maintenance, patching and

updating process to eliminate high emergency repair costs• Ability to Budget for IT Costs

▫ A Flat-Fee Proactive IT Support Plan• Mitigate Business Risk

▫ An effective Data Backup and Protection plan and process▫ Business Continuity Planning in the event of Disaster

The Answer:

Managed ITSay Goodbye To Hourly Rates!

YOUR IT HELPDESK

• Support and maintain your entire Organization Remotely

• Unlimited Phone Support• Unlimited On-Site Support• Remote Server & Network Remediation• State-Of-The-Art Trouble-Ticketing System• Automated Escalation Process

All for One Fixed Monthly Cost!

24X7 PROACTIVE MONITORING

• 24x7x365 Server & Network Monitoring• Critical Services Automatically Restarted• Immediate Alerting• Anti-virus updates• Back-up verification• Patch Updates to address vulnerabilities• Automated Trouble-Ticket Generation• Automated Escalation Process• Proactive not Reactive• Insures Maximum Uptime

OUR PREVENTATIVE MAINTENANCE

• Daily health checks (e.g. event log, disk space, cpu monitoring)

• Anti-virus updates• Desktop Optimization• Updates to address system security vulnerabilities• Configuration management• Virus detection, elimination and protection• Alerts and pre-failure indicators• Centralized web-based dashboard• Automated Scripting• Cleanup of temporary files• Deletes all files in temporary directories

COST OF DOWNTIME WITHOUT NETWORTH HELPDESK

Cost(in 1000’s)

Time

8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm

User arrives at the office

6am 7am

Escalates to Service Provider for help

SP arrives

Service back online (total downtime = 7+ hours)

SP runs diagnostics

Outage occurs$ 2

$ 4

$ 6

$ 8

$ 10

$ 12

$ 14

DOWNTIME SAVINGS WITH NETWORTH HELPDESK

Cost

Time8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm6am 7am

We detects outage

Service is back online (total time = 2 hours)

One incident handled by Our Service pays for the entire year of service

Represents time anddollar savings

HOW CAN WE HELP YOU?

As your trusted helpdesk, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.

WHAT WE WILL DO FOR YOUR BUSINESS

• Maximize Business Continuity• Maintain uptime at a predictable, monthly cost• Provide your business strategic technical insights• Secure your business from hackers or disgruntled

employees.• Gain a “Virtual IT” Department of Professionals • Deliver Peace of mind• Allows you to run your Business, not your network

Experienced management team and support staff On-Site & Dispatched Maintenance Support

• Desktops/Laptops• Servers• Storage/Tape/Disk

Asset Management IMAC (Installs-Moves-Adds-Changes) Help Desk Managed Services Software

• Hosting• Managed Maintenance• Printer Control and Predictability• Disaster Recovery/Vaulting/Backup • Storage• Email Archiving• CRM Support

SERVICE AREA

CANADA USA

CERTIFICATIONS AND AFFILIATIONS

• Cisco Certified Network Associate • A+ Certified • Dell Certified • Hewlett-Packard Certified• IBM Certified • Microsoft Certified Professional • MCP + Internet • Microsoft Certified Systems Engineer• Certified Novell Engineer • Microsoft Office Certified

ASSET INVENTORY MANAGEMENT

Asset Inventory Includes: Network Audit Hardware Asset Software Assets Inventory & Warranty Tracking Sub-standard Configuration Report

INVENTORY AND WARRANTY TRACKING

Comprehensive Asset Inventory Reports

- Disaster recovery of mission-critical information: secure & offsite

- Accounting: inventory depreciation

The Device Attributes Report - Up-to-date device warranty information

This report assures that you do not pay twice for hardware maintenance

MONTHLY AUTOMATED REPORTS

The Result Understanding where, when and how you invest your IT budget will allow you to prosper Stat: 80% of time is spent on maintenance

Executive Summary Establishes an overall report status of an entire site

Server Health Establish performance baseline and identifies areas of improvement

Work Completed Cleared alerts, completed tickets, and executed scripts summary information

Site Performance Summary of most heavily stressed devices at a site

Patch Status Updated security patches that were applied

Website Monitoring Up-to-date information of website reliability

REMOTE, PHONE AND ONSITE SUPPORT

• Your choice of service plans

•Starts with network monitoring

• Add Remote and Phone

• Add Onsite

• Or let us design a Custom Plan based on your needs

VENDOR MANAGEMENT

Manage all Vendor Relationships Phone, Internet Service and Providers

All Voice or Data Network-Connected Equipment Phone Systems Faxes Scanners Copiers

Proprietary Software Applications

One call and we manage all repairs or changes

HELP DESK GOALS

Call Tracking & Management How can I track the number of calls

that are submitted against a specific issue?

How can I ensure a quick and accurate answer to questions?

Visibility How can I make sure that only specific

people can see sensitive or secure data?

How can I ensure that personal employee data is secure?

Employee Satisfaction How can I enable employees to

resolve their own questions? How can I improve the operational

efficiency of the HR department?

Reduce Costs / Call How can I make sure that my

specialist are not answering basic questions?

What is the best way to route calls to the right person, the first time?

HELPDESK CONTACT

The NETWORTH Helpdesk is located in Mississauga and Niagara Falls, Ontario.

Full access to all Customer Support resources can be found on the www.networth.ca

Telephone North America 1.800.638.9784

Fax 1.905.567.7611 Email helpdesk@networth.ca