IT@Intel: Introducing IT on the Go

Introducing IT on the GO:

An Automated IT Vending Machine

October 2013

Catalin Baicu, Transformation Program Manager, Intel IT

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Legal Notices

This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Intel, the Intel logo, Intel Core, and Intel vPro are trademarks of Intel Corporation in the U.S. and/or other countries.

* Other names and brands may be claimed as the property of others.

Copyright © 2013 Intel Corporation. All rights reserved.

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Introduction

Our employees can choose from a variety of IT

support methods, including web, phone,

videoconferencing, and staffed onsite IT

Service Centers. We continually look for new

ways to increase our support and enable

employees to be more productive and increase

their job satisfaction.

Our onsite IT Service Centers provide a variety

of PC peripherals, such as laptop batteries,

power cords, headsets, flash drives, keyboards,

docking stations, and video cable adapters.

We wanted to simplify the process and

transform the user experience of obtaining PC

peripherals using a more accessible and, ideally,

self-service method.


Intel is a large global company,

with over 90,000 employees

in 164 sites, spread across

63 countries.

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Background

In the past, we used a traditional

method to store and maintain the

inventory of PC peripherals, such as

laptop batteries and power cords.

Most of the necessary communication

and procedures, such as ordering,

maintaining inventory records, and

billing, were done separately through

email, and data was maintained on

discrete software files. Also,

employees who needed an item after

the IT Service Center closed had to

wait until it opened the next day to

obtain it.


Buy a large quantity of

inventory and deliver it

to a warehouse.

Then transfer items to various

IT Service Centers for storage

until an Intel employee

requests and buys an item.

While this system worked, we felt

improvements could be made to both

the process and the user experience.

The Challenge

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A Two-Fold Challenge

We wanted to better serve Intel

employees by improving the way

we provided PC peripherals.

We wanted to reduce the total cost of

ownership, including costs associated with

the budget that was allocated to buy IT

peripherals, inventory, storage, provisioning

(how we offer items to the customers),

inventory tracking, and time management.

6 Copyright © 2013 Intel Corporation. All rights reserved.

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What We Did: IT on the GO

We used possibility thinking to focus on the

HOW instead of the WHY NOT.

We first focused on integrating and

synchronizing the entire supply chain that

supported PC peripherals.

• We examined every step and identified

solutions to increase efficiency and

mitigate risks.

• We analyzed specific requirements for

privacy and information security, branding,

inventory, supplier capabilities, and

hardware and software alternatives, as

well as the ability to refill, track, and

report use of PC peripherals.


We created IT on the GO, a vending

machine with consigned inventory that

enables employees to get a variety of

PC peripherals in less than a minute,

any time of the day.

Conducting Our Pilot

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The Pilot

We conducted a 6-month pilot with

2 vending machines: They were the

same type of machine but each offered

different products.

Results were positive. Next, we decided

to double the inventory we offered to

employees.

We then deployed 27 sets of machines

(one set consisted of 1 master machine and

1 storage machine) in a variety of locations.

Each set offers 40 products. We felt that

this amount would offer our employees

significant choice.


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What We Deployed

The new model is a multi-dimensional

integration of a vending machine and a

next-generation digital signage solution:

• It effectively uses a high-performance

platform based on Intel® architecture

(genuine Intel® Desktop Board and

Intel® Core™ i5 vPro™ processor).

• It can be managed remotely using

Intel® Active Management Technology

(Intel® AMT), a feature of Intel® vPro™

technology.

• We use consigned inventory, where

the suppliers order, manage, store,

and carry the inventory until the PC

peripheral is sold to an Intel employee.


The new model is a multi-dimensional

vending machine that can be managed

remotely using Intel® AMT, using

consigned inventory from the supplier.

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How Does It Work?

The system works by using a large LCD touch screen mounted on the front

panel of the vending machine. The screen displays a menu of the available

products along with advertising and other content using 2D or 3D images.

Advertisements or other information about the products are in the customer’s

direct line of sight. The ability of the LCD screen to display advertisements using

high-quality HD video or Flash*-powered rich media makes it a powerful draw for

the attention of passersby.

Employees can get the desired item by simply swiping their badge. Their

department is systematically charged, and their manager is promptly notified

through email of the purchase and the cost.



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Improving the Communication Chain

Our solution uses consigned inventory, and we are able to share related information

with our extended supply chain at a revolutionary pace. We found

that the key is to eliminate the delays inherent in traditional electronic data

interchange (EDI). The traditional way to communicate information through a

supply chain involves the use of electronic data, coupled with a phone or fax, or

email communications.

For our model to be successful, we needed to eliminate those delays. We combined

EDI with web-based inventory visibility applications that gave our suppliers

100-percent electronic connectivity with their trading partners. This enabled

near real-time collaboration and communication within the supply chain.


Our new method makes inventory information available to

everyone in the supply chain simultaneously.

Benefits

Improved User Experience Our employees can now get IT PC

peripherals, such as laptop batteries, in less

than a minute, any time of the day.

Convenient locations that are accessible

24/7/365, with no need for purchase orders

are driving higher employee satisfaction

and improved productivity. Based on

surveys and feedback, customers are

reporting over 95% satisfaction with this

service.

Avoid Out-of-Stock Situations When inventory is running low, telemetry

is used to send an electronic alert to the

person or third-party responsible for

restocking the vending machine. This process

minimizes out-of-stock situations and reduces

the time needed to refill the machine. In

addition, telemetry enables the vending

machine that is out of an item to inform the

potential customer if a nearby machine has

stock on-hand.


Benefits

Reduce Support Costs We have replaced traditional supervised

supply stations with ongoing inventory

carrying costs. By using the automated

vending machines with consigned

inventory, we saved approximately 12.9K

hours per year and reduced the number

of steps in the ordering process from 42

to 4.

Centralized Management Multiple machines installed at locations around

the world can be managed from one central

location using WiMAX*, 3G, or other data

communications technology to connect them

to the Internet. This centralized management

covers a variety of areas including operation of

the products details, digital signage function,

and collecting audience data (when

appropriate) on those who view the

advertising or purchase products.



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Technology

Our model also uses Intel® Active Management

Technology (Intel® AMT), a feature of Intel® vPro™

technology, to ensure that the various operations

performed from the control center work reliably.

Intel® AMT is an advanced technology for operation

and management that can perform operations such

as power management, console operations, and

solid-state drive access independently of the state

of the OS. Having the ability to diagnose issues

remotely minimizes the need to send repair teams

to the vending machines, reducing operational and

maintenance costs. This approach can be expected

to increase the use of the vending machines.


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Future Plans

Based on the data from our 6-month

pilot and 27 machines deployed in the

United States, we are moving ahead

with our IT on the GO model.

Due to the benefits and streamlined

supply chain process, we plan to

implement the IT on the GO concept

across all major Intel campuses. Our

goal is to deploy 25-30 additional sets

worldwide.


Currently we have 27

IT on the GO machine sets

deployed. Our goal is to deploy

25 to 30 additional sets across

campuses worldwide.

Learn more about Intel IT’s initiatives at www.intel.com/IT

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IT@Intel: Introducing IT on the Go

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