IT@Intel: Introducing IT on the Go

Introducing IT on the GO:

An Automated IT Vending Machine

September 2014

Catalin Baicu, Transformation Program Manager, Intel IT

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Legal Notices

This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Intel, the Intel logo, Intel Core, and Intel vPro are trademarks of Intel Corporation in the U.S. and/or other countries.

* Other names and brands may be claimed as the property of others.

Copyright © 2014 Intel Corporation. All rights reserved.

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Overview of our Support Services

Our employees can choose from a variety of IT

support methods, including web, phone,

videoconferencing, and staffed onsite IT

Service Centers. We continually look for new

ways to increase our support and enable

employees to be more productive and increase

their job satisfaction.

Our onsite IT Service Centers provide a variety

of PC peripherals, such as laptop batteries,

power cords, headsets, flash drives, keyboards,

docking stations, and video cable adapters.

We wanted to simplify the process and

transform the user experience of obtaining PC

peripherals using a more accessible and, ideally,

self-service method.


Intel is a large global company,

with over 90,000 employees

in 164 sites, spread across

63 countries.

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Background

In the past, we used a traditional

method to store and maintain the

inventory of PC peripherals, such as

laptop batteries and power cords.

Most of the necessary communication

and procedures, such as ordering,

maintaining inventory records, and

billing, were done separately through

email, and data was maintained on

discrete software files.

Also, employees who needed an item

after the IT Service Center closed had

to wait until it opened the next day to

obtain it.


Buy a large quantity of

inventory and deliver it

to a warehouse.

Then transfer items to various

IT Service Centers for storage

until an Intel employee

requests and buys an item.

While this system worked, we felt

improvements could be made to both

the process and the user experience.

The Challenge

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A Two-Fold Challenge

We wanted to provide a better user

experience for our employees by

improving the way we provided PC

peripherals.

We wanted to reduce the total cost of

ownership, including costs associated with

the budget that was allocated to buy IT

peripherals, inventory, storage, provisioning

(how we offer items to the customers),

inventory tracking, and time management.

6 Copyright © 2014 Intel Corporation. All rights reserved.

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What We Did: IT on the GO

We used possibility thinking to focus on the

HOW instead of the WHY NOT.

We first focused on integrating and

synchronizing the entire supply chain that

supported PC peripherals.

• We examined every step and identified

solutions to increase efficiency and

mitigate risks.

• We analyzed specific requirements for

privacy and information security, branding,

inventory, supplier capabilities, and

hardware and software alternatives, as

well as the ability to refill, track, and

report use of PC peripherals.


We created IT on the GO, a vending

machine with consigned inventory that

enables employees to get a variety of

PC peripherals in less than a minute,

any time of the day.

Conducting Our Pilot

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The PilotWe first conducted a 6-month pilot with 2 vending machines: They were the same type of machine but each offered different products.

Next, we decided to double the inventory we offered to provide more choices.

Results were consistently positive.

• Over 95% customer satisfaction regarding features and ease-of-use

• 96% of customers agreed the concept should expend worldwide

• 96% of the customers would return to use the vending machine again


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Current Environment

Based on the success of the pilot, we then

deployed 27 sets of machines (one set

consisted of 1 master machine and 1 storage

machine) across the US and 15 sets across

Latin America, Asia, Europe and Israel.

We also increased the number of products we

offered. Our current set offers 43 products,

which is 87% more than what we offered in the

pilot.

We felt that this amount of product would offer

our employees significant choice.


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What We Deployed

The new model is a multi-dimensional

integration of a vending machine and a

next-generation digital signage solution:

• It effectively uses a high-performance

platform based on Intel® architecture

(genuine Intel® Desktop Board and

Intel® Core™ i5 vPro™ processor).

• It can be managed remotely using

Intel® Active Management Technology

(Intel® AMT), a feature of Intel® vPro™

technology.

• We use consigned inventory, where

the suppliers order, manage, store,

and carry the inventory until the PC

peripheral is sold to an Intel employee.


The new model is a multi-dimensional

vending machine that can be managed

remotely using Intel® AMT, using

consigned inventory from the supplier.

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Technology – Intel® Active Management Technology (Intel® AMT)

Our model uses Intel® Active Management

Technology (Intel® AMT), a feature of Intel® vPro™

technology, to ensure that the various operations

performed from the control center work reliably.

Intel® AMT is an advanced technology for

operation and management that can perform

operations such as power management, console

operations, and solid-state drive access

independently of the state of the OS.

Having the ability to diagnose issues remotely minimizes the need to send repair teams to the

vending machines, reducing operational and

maintenance costs. This approach can be expected

to increase the use of the vending machines.


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Technology – Intel® Audience Impressions Metrics Suite (Intel® AIM Suite)

Our IT on the GO vending machines are equipped to use Intel AIM Suite, which would allow them to collect and provide objective, quantitative measurement and analysis of what our users are viewing and doing with the vending machines.

If enabled, Intel AIM Suite is a powerful tool that can use anonymous sensors and highly sophisticated computer algorithms to accurately count the potential and actual audiences for visual messages and merchandising.

It can also profile viewers by variables as broad as gender and age range, to as specific as viewing times and durations.

For our purposes with the IT on the Go vending machines within Intel, we’ve chosen to not enable this technology at this time.

To see how another business uses Intel® AIM suite, read the article here.

Learn more here: Intel AIM Suite


http://www.intel.com/content/www/us/en/retail/intelligent-coffee-station-solution-brief.html?wapkw=costa+coffee

https://aimsuite.intel.com/

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How Does It Work?

• There is a large LCD touch screen mounted on the front panel of the vending machine.

• The screen displays a menu of the available products along with advertising and other content using 2D or 3D images.

• The ability of the LCD screen to display advertisements using high-quality HD video or Flash*-powered rich media makes it a powerful draw for the attention of passersby's.

• Employees can get the desired item by simply swiping their badge.

• Their department is systematically charged, and their manager is promptly notified through email of the purchase and the cost.



Watch the video for a demonstration.

https://www-ssl.intel.com/content/www/us/en/it-center/it-on-the-go-vending-machine.html

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Improving the Communication Chain

• Our solution uses consigned inventory, and we are able to share related information with our extended supply chain at a revolutionary pace. We foundthat the key is to eliminate the delays inherent in traditional electronic data interchange (EDI).

• The traditional way to communicate information through a supply chain involves the use of electronic data, coupled with a phone or fax, or email communications. For our model to be successful, we needed to eliminate those delays.

• We combined EDI with web-based inventory visibility applications that gave our suppliers 100-percent electronic connectivity with their trading partners. This enabled near real-time collaboration and communication within the supply chain.

• Our new method makes inventory information available to everyone in the supply chain simultaneously.


Benefits

Improved User ExperienceOur employees can now get IT PC

peripherals, such as laptop batteries, in less

than a minute, any time of the day.

Convenient locations that are accessible

24/7/365, with no need for purchase orders

are driving higher employee satisfaction

and improved productivity. Based on

surveys and feedback, customers are

reporting over 95% satisfaction with this

service.

Avoid Out-of-Stock SituationsWhen inventory is running low, telemetry

is used to send an electronic alert to the

person or third-party responsible for

restocking the vending machine. This process

minimizes out-of-stock situations and reduces

the time needed to refill the machine. In

addition, telemetry enables the vending

machine that is out of an item to inform the

potential customer if a nearby machine has

stock on-hand.


Benefits

Reduce Support CostsWe have replaced traditional supervised

supply stations with ongoing inventory

carrying costs. By using the automated

vending machines with consigned

inventory, we saved approximately 12.9K

hours per year and reduced the number

of steps in the ordering process from 42

to 4.

Centralized ManagementMultiple machines installed at locations around

the world can be managed from one central

location using WiMAX*, 3G, or other data

communications technology to connect them

to the Internet. This centralized management

covers a variety of areas including operation of

the products details, digital signage function,

and collecting audience data (when

appropriate) on those who view the

advertising or purchase products.



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Future Plans

Based on the data from our current

environment and 42 machines

deployed worldwide, we are moving

ahead with our IT on the GO model.

Due to the benefits and streamlined

supply chain process, we plan to

implement the IT on the GO concept

across remaining Intel campuses.

We are also investigating the possibility

of using an IT on the GO vending

machine to deliver PCs.


Currently we have 42

IT on the GO machine sets

deployed. Our goal is to deploy

additional sets across campuses

worldwide.

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Read More

Intel Free Press Tech News

Touchscreen Vending Machines Extend IT Services

Tech Workers Help Themselves with Self-Service IT


http://www.intelfreepress.com/news/touchscreen-vending-machines-extend-it-services/4930

http://www.intelfreepress.com/news/tech-workers-help-themselves-with-self-service-it

Learn more about Intel IT’s initiatives at www.intel.com/IT

Assessment ToolsCIO and IT

Perspective IT Papers

IT-to-IT

Community

Sharing Intel IT Best Practices with the World

IT@Intel: Learn More

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html

Thank You

IT@Intel: Introducing IT on the Go

Technology

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