ININDIA

Adopting and Adapting ITIL

Would you recommend ITIL to a friend or colleague?

The value of ITIL

ITIL training in India

Who did we survey?

The value from 1 to 5 of ITIL to the organization

AXELOS SURVEYED 2286

SERVICE MANAGEMENT PROFESSIONALS IN INDIA

TO GET THEIR VIEWS ON ITIL

77%

v training

classroom16%

online training

84%of Foundation qualified plan

to continue journey

90%

said they wouldrecommend ITIL Training and Certification to a colleague or friend

85% think ITIL has helpedto deliver service managementimprovements in their role

85%think ITIL helpstheir organizationdeliver servicemanagementimprovements

85%

80%gave a score

of 4-5 out of 5

Improved customer satisfaction through a more professional approach to service delivery

Improved IT services in terms of quality through the use of

proven best-practice processes

86% said theirtraining significantly helped them understand the ITIL syllabus

of respondents chose theirtraining provider based on price

Only 8%

paid for their ITIL training themselves

37%

61% of training

believe that ITIL training represents good VALUE for money

Bangalore

are basedin either

95%

have 5-10 years of experience working in service management

said that ITIL hasbeen adopted by their organization

Believe ITIL has helped their career progression

71%

Mumbai Pune

88%

said career progression the

clear reason to pursue ITIL

60%

Find out more about ITIL: www.AXELOS.com/ITIL

Find out more about ITIL: www.AXELOS.com/ITIL

53%ITIL has become more essential since theintroduction of cloud, agile,DevOps and Lean IT.