ITC Software

presents

© Copyright 2004,- 2010. All rights reserved. ITC Software

“ BPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.”

Gartner Dataquest

Business Process Outsourcing

BPO Facts & Figures

Our Services

Techniques – eAccounting

Business Continuity Plan

Technology and Infrastructure

Team – with a passion to excel

Index

BPO Facts & Figures

Business operations independent of distance.

“REAL TIME” a reality

Time Arbitrage a possibility.

BPO is gaining significant traction in the market place

Overall Cost Savings (%)

Insurance

Banking/ Finance

Automotive

Telecom

Pharmaceuticals

Airlines

10.0-15.0

8.0-12.0

5.0-6.5

5.0-6.5

5.0-6.5

5.0-6.5

EBIDTA increase (times)

40-60% cost saving

3.5 x

1.5 x

1.3 x

1.1 x

1.1 x

1.2 x

Key opportunity areas

• Back office processing• Call Center operations

• Back office processing• Call Center operations

• Research and Development

• Call Center operations• Billing

• Engineering & design

• Call Center operations• Frequent flyer

programs

* Estimates based on specific representative companies** Non interest expenses

Source: McKinsey analysis; Interviews

India AdvantageSignificant Growth in BPO

(US $bn) 2001 2005 2008

Total Business ProcessOutsourcing Market

127 234 310

Percentage Offshored toCountries such as India, Ireland, etc.

5% 15% 20%

Offshored BPO Market 6.4 35.1 62.0

India ITES Exports 1.5 9.5 21

Source: NASSCOM Mckinsey Study 2002 and, Gartner

Forecast ...

Gartner estimates*Gartner estimates*

CAGR14.7%

IDC estimates**IDC estimates**

CAGR13.1%

* Excludes logistics and manufacturing outsourcing to show addressable market

$ Bn $ Bn

109

2000

20042005

20002004

200591

157181 177

202

Source: Gartner; IDC

Rapid growth in global BPO marketto continue

** Includes transaction processing

Source: McKinsey-Nasscom

Productivity

Productivity

CostCost

Quality

Quality

g 40-60% cost reduction for offshored processg Labour cost arbitrage, the reason for cost savings, likely to exist for

next 20-30 years

g Faster turnaround timeg Time zone differenceg 24 x 7 serviceg Learning curve effect

g Established methodologies and processes for better performanceg Well defined quantifiable quality and process metricsg Access to highly qualified skill pool

India’s Value Proposition

12%

29%

35%

91%

85%

0% 20% 40% 60% 80% 100%

De-risk the business

Achieve high productivity

Improved Operational Quality

Reduced Costs

Focus on Core Activity

% Respondents

Source Gartner

Top 5 Outsourcing Objectives

Source: Mckinsey & Co.

A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality.

India Advantage

India 38%

China 6%

Mexico 5%

Ireland 5%

Canada 5%

Malaysia 4%

Philippines 4%

Russia 4%

Singapore 4%

Survey respondents shows the following outsourcing destination:

India has transformed into the global outsourcing center of choice.

It employs world class technology and efficient delivery mechanisms to ensure that clients get cost effective solutions for all their BPO needs.

And more ………Source: Computer world and InterUnity Group Inc., Concord

India’s Compelling Advantage makes it the Most Attractive Outsourcing Destination

Top Drivers for Outsourcing to India

Two million graduates each year (Existing Pool: over 25 million) 120,000 Engineers every year vs. 63000 in US English speaking and IT savvy workforce Cost reduction up to 50% Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems

similar to the west Strong domestic IT services industry to support IT led BPO

Services

Medical Transcription Services

Bookkeeping & Accounting Services The e-Accounting process

HR Services

Administrative & Other Services

Medical Transcription Services

Our levels of security meet all HIPAA regulations related to Electronic Transmission of Patient Information

Our medical transcription model provides 40- 50% savings to the clients compared to the transcription rates offered by transcriptionists in the USA.

Medical Transcription Services

Specialties: Cardiology, Dentistry / Oral Surgery, Family Practice, Gastroenterology, General Surgery, Genetics, Internal Medicine, Nephrology, Neurology, Neurosurgery, Otolaryngology, Oncology / Hematology, Obstetrics / Gynecology, Orthopedics, Ophthalmology (including vitreoretinal surgery), Pathology, Pediatrics, Physical Therapy, Psychiatry, Podiatry, Pulmonary Medicine, Radiology, Resident training programs, Rheumatology, Urology, Vascular Surgery …

Medical Transcription Services

Work flow diagram

2. TranscriptionDictation is retrieved & transcribed into Medial records using software

Secured FTP

3. DeliveryComplete, accurate,

timely medical records are delivered

ftp in preferred format

ITCMedical Transcription

Services

1. Transfer128 SSL Encryption- secured transfer of voice and data

Advanced Technology

Quality Assurance

Accounts Receivable & Payable

Invoice Processing

Bank Reconciliation

Asset Management

Clearing Transactions

Mortgage Loan Processing

Tax Processing

Claims Processing

Travel & Expense Management

Bookkeeping & Accounting Services

The e-Accounting process

e-Accounting helps to keep financial data and accounting applications in a safe, secure environment.

Access can be provided to permitted users regardless of their location.

What is e-Accounting ?

A business requires that one keeps close control of their financial data.

When your financial data is in the office and you aren’t, how do you retrieve the information you need?

The solution is simple, and it’s called e-Accounting.

With data in a secured and centralized environment, all users are able to access the data as & when they need.

Business with multiple locations can all work in real-time on a single set of books which can be reviewed from any location.

It's a true multi-user system, that provides all the same functionality of a local network.

Head offices, Branches, Sales offices, Production Centres, Accountants, Internal & Statutory Auditors etc., can all work on the system at the same time with different levels of password.

How does it work ?

Virtual Desktops help everyone work on the same system, the same platform, and the same version of the software application. And the entire data is secure, backed up automatically, and kept current in real time.

How it works: Virtual Desktops

No one can have access to the data without express permission.

The data is backed up regularly and moved off-site to a remote location.

The data is stored on a multiple hard drive system, called R.A.I.D., every time it is saved, to protect it from hardware failure.

Can other people access my data ?

Who owns my data ?

Our facility uses a server to host the bookkeeping software.

At any time from any Internet capable PC one can use encrypted password to look at the accounting records.

The data is always updated and accurate.

It is secure and dependable with 100% real time backup.

How will you get access to the accounting data ?

Security measures are taken to make sure that the information is protected.

Clients can create own passwords, so no one (not even the ASP) can have access to the passwords.

As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer or SSL encryption. SSL ensures that the data reaches its location before it can be decoded.

For added security, the clients need to make sure that their browser supports 128-bit encryption. This level of encryption is one of the best currently supported by consumer web browsers.

What about Security ?

Your Work (View details)

Scanned Documents(View details)

Necessary Business Information

Conversion to Spreadsheet (View details)(After thorough verification)

Entered in QuickBooks (View details)(By qualified operators)

Final Checking (By Supervising CA)

Your Completed Work

Work Flow

P

R

O

C

E

S

S

ET’S ACCOUNT

FOLDER

LIST OF CLIENTS

CLIENT

TO BE PROCESSED

ERRORS & REVIEWS

COMPLETED

ERROR LOG

NOTE:

• Client Information will be provided in CLIENTS folder.

• Only concerned Folder and Files are accessible

Folders and Path

Bank Of America

Date Particulars Check No. Deposit Withdrawl Balance Remarks06/01/02 Opening Balance 292.1206/03/02 Check 3614 300.00 (7.88)06/03/02 Deposit 2550.00 2542.1206/04/02 Check 3606 500.00 2042.1206/04/02 Check 3610 16.21 2025.9106/05/02 Check 3609 108.49 1917.4206/05/02 Check 3612 87.00 1830.4206/05/02 Check 3615 55.00 1775.4206/05/02 Check 3616 300.00 1475.4206/06/02 Check 3617 451.47 1023.9506/06/02 ATM Withdrawl 100.00 923.9506/07/02 Check 3575 300.00 623.9506/07/02 Check 3577 100.00 523.9506/07/02 Check 3621 62.95 461.0006/07/02 Sprintpcs Custcare 100.00 361.0006/10/02 Check 3618 125.00 236.0006/10/02 Check 3619 300.00 (64.00)06/10/02 Check 3624 69.43 (133.43)06/10/02 Check 3625 6.04 (139.47)06/10/02 Check 3626 7.68 (147.15)06/10/02 Shell No. 574225467 15.27 (162.42)06/11/02 Check 3622 44.26 (206.68)

Spreadsheet

QuickBooks Pro

Sample Bank Statement

Sample Bills

Sample Bills

Sample Bank Statement

Payroll Services

Benefits Administration

Records Management

HR Services

Data Management

Content Conversion

BCP Partner

E-publishing

Policy Administration

Administrative & Other Services

Objective Safe guard internal as well as client’s data Minimize potential loss of time in case of disruption Build a framework of recovery

Simply put ... the show must go on.

Implementation Mirror Server at Falta Special Economic Zone, 60 km away from Calcutta. Recovery within 12 hours for critical processes and 36 hours for second

stage critical processes. Well organized tech support to avoid negative fallouts in the unlikely

event of major disruption.

Business Continuity Plan

Our facility spans over 60,000 sq. ft in the IT hub of Calcutta - Salt Lake Electronics Complex, with the likes of IBM, TCS, Agilent, Wipro etc. in the vicinity.

ITC recognizes the fact that productivity and infrastructure are correlated.

For a virtual tour of our facility, please click here

Infrastructure & Technology….

Facility Tour ….

ITC’s team is its most valuable asset. All our specialists have a passion for excellence. COMMITMENT to client service and satisfaction is the key drive.

The customized training gears them to handle the anticipated growth and stand at the forefront in the industry.

They support our vision and provide speedy and consistent delivery of services.

ITC’s team is hand picked to meet client’s specific requirement with the biggest emphasis on attitude and not merely experience.

TheTeam …. … Committed to Excellence

Managing Director FCA, FICWA (2nd Rank in India, 1988)

Executive Director AICWA (1995)

CFO FCA (1987)

Director B.Tech, IIT (1989)

Director FCA, CFA, AICWA, ACS

Leader – Operations FCA (1997)

Leader – Business Development

CFA (2000)

Leader – Technology PGDCA (2000)

Leader – Analysis ACA (2001)

Leader – Human Resource MBA (2000)

Click hereFor an interesting insight into our recruitment process

The Management Team

g Eligibility Criteria 1st Class Commerce Graduates Age between 20-27 Excellent communication skills in English. Computer Savvy

g Aptitude Test Written English, Grammar, vocabulary & Comprehension following

market standards (TOEFL) Logical Reasoning Specific domain knowledge testing

g Interview & Group Discussion Verbal Communication Skills & quality of expression Attitude and commitment Team Spirit

The Recruitment Process – Stage I

Intensive Training and Evaluation :

Accounting Software – Quickbooks, Tally, Sage, Peachtree

International Accounting Standard Knowledge with special focus on the client’s country (e.g. US GAAP).

Business Practices.

Technical and Soft skills

Industry Exposure

The Training Process – Stage III

Committed to Excellence …

ITC Software

Phone: +1 978 287 4855

info@itcsoftware.comwww.itcsoftware.com

Thank You !

ITC Software

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