It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only...
Transcript of It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only...
![Page 1: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/1.jpg)
www.rmoug.orgFebruary 20-22, 2018 | Westin Westminster Hotel | Westminster, CO
It’s All About The Bots!How ChatBots Will Revive Your Legacy Applications Mia Urman
CEOAuraPlayer Inc.
![Page 2: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/2.jpg)
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
It’s All About The Bot’s
Mobile, Chatbots, AI, Location and much more….
![Page 3: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/3.jpg)
RMOUG TRAINING DAYS 2018
Introducing AuraPlayerAwarded ODTUG 2016 Innovation Award
"Excellence in Creative, Effective, Innovative Use of Development Tools "
Awarded: Digital Transformation Partner of the Year!
Among Our Customers
Awards
Founders
Mia Urman CEO - Oracle ACE Director , 17 years exp. Oracle
Yossi Nakash R&D manager – Java/ development 16 years
Unique Patented Solution!
Oracle Gold Partner› Member of Oracle Customer Advisory Board for Mobile› Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud
![Page 4: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/4.jpg)
RMOUG TRAINING DAYS 2018
Today It is about Engaging User Experiences
![Page 5: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/5.jpg)
RMOUG TRAINING DAYS 2018
Millennial: Expectations of the New Workforce Not going to accept this …
![Page 6: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/6.jpg)
RMOUG TRAINING DAYS 2018
![Page 7: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/7.jpg)
RMOUG TRAINING DAYS 2018
Messaging Has Surpassed Social
4.1 Billion users around the world are on instantmessaging apps
6+ of Top 10 most used apps globally = messaging apps
Sources: BI Intelligence, Jan. 2016 and Statista, April 2016
-500
500
1500
2500
3500
4500
2016201520142013
Big 4 Instant Messaging Apps
Big 4 Social Networks
![Page 8: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/8.jpg)
RMOUG TRAINING DAYS 2018
A chatbot (also chatterbot, chatterbox) is a computer program which attempts tomaintain a conversation with a person
What is a Chatbot?
- Wikipedia
![Page 9: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/9.jpg)
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
– Backed by intelligence
The Next Killer Apps Will be Bots
9
Bots will start replacing mobile apps. No more looking for an app, downloading an app, updating an app ormanaging an app
Source: Gartner 2017
![Page 10: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/10.jpg)
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 10
We are in a new world where conversational interfaces will replace the most common interfaces on computers and connected devices
![Page 11: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/11.jpg)
RMOUG TRAINING DAYS 2018
Would you like to make any other changes to your card?
Place order
Ship to: 500 ACME Street Redwood Beach CA 94011
Ship to this address
You got it! Here's the updated version for your review.
Lara EndersonSales Director
500 ACME ParkwayRedwood BeachCalifornia 94011
+1.123.123.1234+1.123.123.1234
Hmm. Checked with the HCM system. It looks like your title has changed since your last order. Would you like your updated title on your new cards?
You got it! Here's the updated version for your review.
Lara EndersonSales Manager
500 ACME ParkwayRedwood BeachCalifornia 94011
+1.123.123.1234+1.123.123.1234
Yes No
Lara Enderson
Hi Lara: How can I help you today?
Reorder cards
Sure thing! Let me pull up the template from your last order.
Here's the card from your last order.
Hmm. Checked with the HCM
Lara EndersonSales Manager
500 ACME ParkwayRedwood BeachCalifornia 94011
+1.123.123.1234+1.123.123.1234
Enterprise Chatbots
![Page 12: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/12.jpg)
RMOUG TRAINING DAYS 2018
I've a new role & I need new business
cards.
I can't remember which system or
website to order these from. Is there an easy
way?
Lara EndersonSales
Give customers & staff the opportunity to access enterprise systems by conversing with an Artificially Intelligent bot in the language they know: their native tongue
Enterprise Chatbots
![Page 13: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/13.jpg)
RMOUG TRAINING DAYS 2018
Why Conversational Interfaces?
• Language interfaces remove significant friction
• Just write or speak, no learning
• Direct access to value trapped in distant services and millions of app
Discover,download,install,launch
5M apps
Pay mybill
![Page 14: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/14.jpg)
RMOUG TRAINING DAYS 2018
Types of BOTS
![Page 15: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/15.jpg)
RMOUG TRAINING DAYS 2018
Typically user initiated, but systemscan also initiate (e.g. alerts)
Most common types of botsinitially deployed
Highly specialized andstructured interactions
Conversational menus, dialogdriven user experience
Most useful bots will be in thesupport or service category
Integrates with backendsystems of record
Task Oriented Bots
![Page 16: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/16.jpg)
RMOUG TRAINING DAYS 2018
Incorporates Big Data
Data Analytics
Machine Learning (ML)
Natural Language Processing (NLP)
Personalized based on profile, pastbehavior and context aware
Monitors data, intent detection, initiates conversation e.g. Monitor campaign and initiate
conversation when data crosses threshold
Predictive Intelligence based on data –key for bots to be a useful in the long run
across use-case categories
Data Driven Predictive Bots
![Page 17: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/17.jpg)
RMOUG TRAINING DAYS 2018
Conversational AI: Challenges
DIVERSITY OF CHANNEL INTERFACES• Chat, Web, Text, Voice, Apps, Devices, etc.
IMPLEMENTATION COMPLEXITY• Access, security, back end integration, dialog
design, languages
GETTING AI RIGHT• Requires many techniques: NLP, ML, speech,
image, sentiment, plus dialog and context
![Page 18: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/18.jpg)
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 18Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 18
Say Hello to Oracle Intelligent Bots
![Page 19: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/19.jpg)
RMOUG TRAINING DAYS 2018
Oracle Intelligent Bots
• Enhance user experiences with conversational interactions
• Pre-Integrated Delivery Across Channels
– APIs for integration with Instant Apps and channels, dialog builder, human-handoff framework
• Enterprise Ready
– Pre-built back end integration framework, connectors, security, scale, continuous bot analytics
• Embedded AI for Conversational Dialog
– Unified contextual state engine and AI platform, Speech & image recognition, intent detection, multilingual NLP
DATA & INSIGHTSEvent collector
COGNITIVE SERVICESLanguage understanding & Intent Detection
MACHINE LEARNINGBuild, Deploy and test ML models
DIALOG & CONTEXTDeclarative flow model & Context from Device, Time, Calendar, Photograph, Web
KNOWLEDGE SERVICESEntity modeling, Represent domain knowledge as semantic graph
![Page 20: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/20.jpg)
RMOUG TRAINING DAYS 2018
NY Metro Transport Authority
Collision Accident Reporting System (CARS)
Oracle11g DB
Desktop
DMZ
Internal Network
Firewall
REST Connector
Oracle Mobile Cloud Service
Oracle Forms
Location Aware Accident ReportingProblem:
Accidents on bridges and tunnel are recorded on paper at scene then typed into desktop system.
Requirements:
• Integrate to current Oracle Forms system without any change to backend
• Run application in an offline mode
• Scan driver license and integrate with other state and federal systems of record
• Integrate with device camera and location services
Solution:
• Oracle MAF for cross platform client application
• Oracle MCS for simplifying all mobile backend services –offline, identity management, security, push notification, storage
• Partnered with Aura Player to integrate with Oracle Forms and provide REST interfaces
• Platform expanded to other use cases
![Page 21: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/21.jpg)
RMOUG TRAINING DAYS 2018
Customer Story: Chatbot / Mobile HR System
• 40,000 non-technical employees of all backgrounds and demographics can get answers to their requests in seconds from any device, in any location, instead of waiting on hold or coming into the office.
• Without touching one line of code in the existing system, AuraPlayer transformed the Oracle Forms application to a REST services
• Mobile application can provide HR services in the field without the need to return to the office
• Oracle ICS host a chat application all employees could use on their existing devices without training.
![Page 22: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/22.jpg)
RMOUG TRAINING DAYS 2018
App https://www.dropbox.com/s/njb0vznqvdur1ol/MTA_APP_Short.mp4?dl=0
![Page 23: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/23.jpg)
RMOUG TRAINING DAYS 2018
Customer Story: Oracle EBS Inventory Chatbot
![Page 24: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/24.jpg)
RMOUG TRAINING DAYS 2018
EBS Sales BOT in #Slack
EBS Sales BOT https://www.dropbox.com/s/xfbrs3brly1fkhc/EBS_SALES_BOT.mp4?dl=0
![Page 25: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/25.jpg)
RMOUG TRAINING DAYS 2018
How Do We Do It?
• Define the Flows – Define the business process for the conversation Including input / output, Client-side requirements - #Slack / Facebook / Txt etc…
• UI/UX design - What will the conversation look like from a UI perspective.
• Setup ChatBot Account / AuraPlayer
• Develop the client side - Mobile application is developed according to the specs in the UI/UX design.
• Deploy App and test app - The application is then deployed to the customer's test environment.
![Page 26: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/26.jpg)
RMOUG TRAINING DAYS 2018
Oracle Intelligent Bots: Key Components
Channel Configurator
DialogFlow
Execution
CustomComponents
in Dialog Flow
AI Engine
• Unified cross-channel chat interface between bots & humans
• Declarative bot builder UI for bot flow
• State machine that executes context driven workflows with scoped variables
• Active machine learning algorithms that identify relationships and extract insights from unstructured data
• SDK to consume backend API’s that satisfy human requests via the bot
Custom
![Page 27: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/27.jpg)
RMOUG TRAINING DAYS 2018
The Challenge: Agility
How to Deliver Enterprise Systems to Mobile Channels Without Costly and Risky Redevelopment Projects?
![Page 28: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/28.jpg)
RMOUG TRAINING DAYS 2018
MICROSERVICES
REST / JSON / SOAP
Java Developer
Integration Developers
Mobile Developers
Low CodeDevelopers
CloudDeveloper
DatabasesWeb Apps
Legacy Systems
CRMSystems
RAD development tools
Oracle Forms
OracleEBS
![Page 29: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/29.jpg)
RMOUG TRAINING DAYS 2018
Delivering Engaging Multi Channel Experiences
Multi ChannelExperiences
Multi ChannelUser Insights
![Page 30: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/30.jpg)
RMOUG TRAINING DAYS 2018
Bots Architecture
30
JCS custom component
Custom ComponentsChannel Drivers
Bot Builder UI Service
Tenant DBaaS instances
LBaaS
Intent Server
Requests
BOTS
MCS custom component
ACCS custom component
LBaaS
. . .
Design-time
Runtime
Custom
Webhook
Dialog Engine
![Page 31: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/31.jpg)
RMOUG TRAINING DAYS 2018
Oracle Bots: AI Flow
31
Channel Integration
Intent Classification
Intent Modeling
Natural Language
Linguistic Modeling
Bot Model Training
Entity Extraction
Entity Parsing
Entity Resolution
Entity Type
Entity Value
Dialog Execution
YAML Dialog Flow
Dialog State
Built Component
Custom Component
Alexa…what’s my balance
For which account?
Savings
NL Understanding
Intent Classification:Balances
Intent RankingConfidence 98%
IntegrationComponent
Ent data
Required Entities:Account Type
Entity Values
Checking SavingsCredit
The balance in your checking account is $2334.56
Channel Agnostic
Webhook
Security
MessageProcessing
![Page 32: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/32.jpg)
RMOUG TRAINING DAYS 2018
Demo: Bot Builder - Build, Test & Deploy Bots
![Page 33: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/33.jpg)
RMOUG TRAINING DAYS 2018
To Move Forward – Start today!
› Assess Your Requirements
• What platforms do we need to deploy to? UI requirements? › Understand Your Existing System
• Where does the business logic sit today?› Define Timeline and Budget
› Choose development tools and environment
› Conduct Proof of Concept of Proposed Solution
› Decide on final Implementation Method
› Contact [email protected] to get your FREE consultation!
Considerations For Modernization Projects
![Page 34: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/34.jpg)
RMOUG TRAINING DAYS 2018
Whatever The Strategy
It’s Time
![Page 35: It’s All About The Bots! · ›Member of Oracle Customer Advisory Board for Mobile ›Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud. RMOUG TRAINING DAYS 2018 ...](https://reader034.fdocuments.net/reader034/viewer/2022042112/5e8dee025bc82033b26b06b7/html5/thumbnails/35.jpg)
RMOUG TRAINING DAYS 2018
More Information
@miaurman
Blog: www.oracleformsinfo.com
www.AuraPlayer.com
@auraplayer